Dear Lisa, we're thrilled to hear that you had an excellent stay with us! Providing exceptional service and maintaining a clean and comfortable environment for our guests are top priorities for us. We're delighted that our staff met your expectations and that you found our establishment to be well-maintained despite its age. Your satisfaction is our utmost reward, and we're grateful for your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Mikado Hotel Guest Experience Team

Dear Wilbert, we're delighted to hear that your check-in experience was smooth and pleasant! Providing a warm and efficient welcome to our guests is a top priority for us, and we're thrilled that our front desk staff made sure to greet you warmly and explain everything you need to know. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. If there's anything else we can assist you with during your stay, please don't hesitate to reach out. We're here to ensure that your experience with us is nothing short of excellent.Best Regards,Mikado Hotel Guest Experience Team

Dear Mo, we sincerely apologize for the disappointment you experienced during your recent stay with us. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning, as providing a superior guest experience is our utmost priority. We have immediately shared these issues with our housekeeping and staff training teams to ensure a higher standard moving forward. Additionally, we are committed to enhancing our amenities and property conditions to better meet the expectations of our valued guests. We understand your frustration and invite you to contact our guest relations team directly so we can further discuss your concerns and work toward a solution that restores your trust in our establishment. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your confidence and welcome you back for a more enjoyable experience in the future. Best Regards,Mikado Hotel Guest Experience Team

Dear Jordan, we're truly sorry to hear about your disappointing experience. Noise disturbance and the inability to accommodate late check-out are certainly not indicative of the high standards we strive to maintain. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning and will be reviewed with the relevant departments to ensure necessary improvements are made. Please accept our sincerest apologies for falling short of your expectations, and we hope to have the opportunity to provide you with a much more satisfying stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Carmen, we're sorry to hear that you were disappointed with the property conditions and facilities during your stay. We strive to maintain a high standard of quality and comfort for all our guests, and it's disheartening to learn that we fell short of your expectations. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific issues you'd like us to handle or if there's anything we can do to make it right, please don't hesitate to reach out to our management team. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Rick, we're thrilled to hear that our front desk staff provided you with excellent service during your stay. Providing courteous and helpful assistance to our guests is a top priority, and we're delighted that our team member made a positive impression on you. Your kind words will be shared with them as recognition for their outstanding service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Best Regards,Mikado Hotel Guest Experience Team

Dear Abriana, we're sorry to hear that your experience fell short of expectations. Cleanliness is of the utmost importance to us, and we apologize for any shortcomings you encountered. We strive to provide comfortable and well-maintained accommodations for all our guests. Your feedback is valuable, and we will handle the issues you've raised with our housekeeping and maintenance teams to ensure improvements are made. We hope for another opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Jake, thank you for taking the time to share your feedback with us. We're glad to hear that overall your stay was nice, and we appreciate your compliments about our staff and their prompt resolution of issues with the key cards. We apologize for any inconvenience caused by the noise from the nearby road and the condition of the room. Your comments regarding the cosmetic issues will be shared with our maintenance team for immediate attention. We take safety and security seriously, and we will ensure that any door concerns are handled promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience.Best Regards,Mikado Hotel Guest Experience Team

Dear Jean, we sincerely apologize for the inconvenience caused by the presence of cockroaches in your bathroom during your stay. Please be assured that this is not reflective of our usual standards of cleanliness, and we take such reports very seriously. Our housekeeping team has been notified to handle this issue immediately and implement measures to prevent recurrence. We appreciate your feedback as it helps us identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Mikado Hotel Guest Experience Team

Dear Conrad, thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that overall, everything met your expectations. We apologize for the inconvenience regarding the shower gel dispenser and the tricky door locks. Your feedback is important to us, and we will certainly consider it as we strive to improve our amenities and facilities for our guests' comfort and convenience. Please don't hesitate to reach out to our front desk team during your next stay if you encounter any issues with the door locks, and we'll be more than happy to assist you. We appreciate your support and hope to welcome you back for another great stay in the future!Best Regards,Mikado Hotel Guest Experience Team

Dear Vaghinak, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Mikado Hotel Guest Experience Team

Dear Michael, thank you for sharing your feedback with us. We appreciate your insights regarding the need for upgrades and the challenges with outlet availability. Your comments are valuable to us as we strive to enhance the guest experience. We apologize for any inconvenience caused by the lack of card key access after 9:00 pm and any interaction with our staff that fell short of our usual standard of hospitality. Rest assured, we will handle these concerns internally to ensure they are rectified promptly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best Regards,Mikado Hotel Guest Experience Team

Dear Lin, we're sorry to hear that your experience did not meet your expectations regarding our staff, service, and property conditions. We strive to provide exceptional service and maintain our facilities to the highest standards, and it's disappointing to hear that we fell short during your stay. Your feedback is valuable to us, and we will handle these issues internally to ensure that they are promptly resolved. If there are specific concerns you would like to discuss further or if there's anything we can do to make amends, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Best Regards,Mikado Hotel Guest Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Jonathan, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Mikado Hotel Guest Experience Team

Dear Leslie, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Curtis, thank you for your feedback. We're pleased to hear that you found our rooms clean and our king bed comfortable during your stay. We apologize for any inconvenience caused by the upkeep of our property grounds and appreciate your understanding. Your comments are valuable to us, and we will share them with our team to ensure improvements are made. We're glad to know that you would consider staying with us again, and we look forward to welcoming you back for another comfortable stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Frederick, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be great and that your check-in experience was smooth. It's wonderful to know that you found everything you needed during your stay and that you enjoyed the amenities such as the pool and spa, as well as the Tiki sushi bar. We appreciate your suggestions regarding the property and rooms, and we'll certainly consider them for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay soon.Best Regards,Mikado Hotel Guest Experience Team

Dear Ana, thank you for your feedback regarding the need for upgrades to our property. We value your input and take it seriously as we strive to provide the best possible experience for our guests. Rest assured, we are continuously evaluating areas for improvement and investing in upgrades to enhance our facilities. Your comments will be shared with our management team as we consider future renovation plans. We appreciate your patronage and hope to have the opportunity to welcome you back in the future to experience the improvements firsthand. If you have any further suggestions or concerns, please feel free to reach out to us directly. Best Regards,Mikado Hotel Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Esmeralda, we're truly sorry to hear about your experience. It's unacceptable that you encountered issues with the AC and room conditions during your stay. We apologize for the inconvenience and assure you that we take your feedback seriously. Our maintenance team will handle the AC issue immediately, and we'll thoroughly inspect the room to ensure it meets our cleanliness standards. We understand your decision to check out early, and we sincerely apologize for falling short of your expectations. If you're willing to give us another chance, we'd appreciate the opportunity to make it right and provide you with the comfortable stay you deserve.Best Regards,Mikado Hotel Guest Experience Team

Dear Rafael, thank you for your feedback. We appreciate your stay with us and hope to have the opportunity to improve and exceed your expectations in the future. If there's anything specific you feel we could do better, please don't hesitate to let us know. We value your input and aim to continuously enhance our guests' experience.Best Regards,Mikado Hotel Guest Experience Team

Dear Michael, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Mikado Hotel Guest Experience Team

Dear Bianca, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Kolte, thank you for choosing to stay with us and for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our cleaning services and the efforts of our dedicated team. Your insights regarding the outlets and parking challenges are valuable, and we appreciate your suggestions for improvement. We will certainly explore options to enhance the convenience for our guests in these aspects. We look forward to welcoming you back for your annual conference, and please do not hesitate to reach out if there's anything specific we can do to make your future stays even more comfortable.Best Regards,Mikado Hotel Guest Experience Team

Dear Aleksey, we sincerely apologize for the inconveniences you experienced during your stay. Your feedback is of great importance to us, and we take your comments regarding the cleanliness and condition of our property seriously. We are committed to providing a clean and comfortable environment for our guests, and we regret that we fell short of your expectations. Rest assured, we will handle these issues promptly to ensure a better experience for our future guests. If you decide to give us another chance, we would be grateful for the opportunity to exceed your expectations on your next visit.Best Regards,Mikado Hotel Guest Experience Team

Dear Leonardo, thank you for choosing our hotel and for sharing your positive experience with us. We are delighted to hear that you found our location quiet and convenient for your visit to Universal Studios. Providing a peaceful and enjoyable stay for our guests is always our goal, and we're thrilled that we could contribute to your positive experience. Should your travels bring you back to the area, we look forward to welcoming you again for another pleasant stay.Best Regards,Mikado Hotel Guest Experience Team

Dear Xavier, thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our hotel to be an excellent choice for the price. Providing our guests with good value and a positive experience is our goal, and we are glad we could meet your expectations. If there is anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back on your future visits.Best Regards,Mikado Hotel Guest Experience Team

Dear Nancy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Mikado Hotel Guest Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Lisa, thank you for choosing to stay with us and for sharing your detailed feedback. We appreciate your understanding of the parking situation and the safety measures in place. It's great to hear that you found the grab-and-go breakfast convenient and enjoyed the amenities in your room, such as the mini-fridge and microwave. We apologize for any inconvenience caused by the cosmetic issue in the bathroom and rest assured, we'll handle this promptly. Your satisfaction is our priority, and we look forward to having the opportunity to welcome you back for another stay. If there's anything specific you'd like us to improve, please feel free to let us know.Best Regards,Mikado Hotel Guest Experience Team

Dear Kerri, thank you for taking the time to share your experience with us. We're pleased to hear that you found your room comfortable, enjoyed the amenities such as the fridge and microwave, and appreciated the hot water from the shower. Your feedback about the door and parking has been duly noted, and we will certainly explore ways to enhance these aspects to ensure a more seamless experience for our guests. We value your input and hope to welcome you back for an even more enjoyable stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,Thank you for recommending our hotel. We appreciate your vote of confidence and are pleased to know that you found aspects of your stay enjoyable. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best Regards,Mikado Hotel Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the condition of your room and the disturbance from neighboring guests. Ensuring a comfortable and enjoyable stay for our guests is important to us, and we regret if we fell short of meeting your expectations in these areas. We'll address the issues you've mentioned with our team to ensure improvements are made. We're glad to hear that you found the room reasonable and the location convenient, and we appreciate your willingness to stay with us again. If there's anything specific you'd like us to address or improve for your next visit, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Mikado Hotel Guest Experience Team

Hi Richard,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards,Mikado Hotel Guest Experience Team

Hi Francisco,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and peaceful environment for our guests is important to us, and we regret if we fell short of meeting your expectations in this regard. We'll address the issues you've mentioned, such as the need for refurbishment, the out-of-service amenities, and the noise levels, with our team to make necessary improvements. We understand the importance of soundproofing and will explore options to enhance the quietness of our rooms. However, we're glad to hear that you found our location excellent. Your feedback is invaluable, and we'll use it to strive for a better guest experience in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved stay.Best Regards,Mikado Hotel Guest Experience Team

Hi Bingheng,We apologize for the inconveniences you encountered during your stay. It's disheartening to hear that our property did not meet your expectations in terms of cleanliness, amenities, and overall condition. Your feedback regarding the noisy air conditioning, lack of breakfast options, expensive water, and issues with the door locking mechanism is duly noted, and we will address these concerns with our team to ensure improvements are made. We understand the importance of a comfortable and hassle-free stay, and we regret any discomfort or inconvenience you experienced. Please know that your feedback is valuable to us, and we will take steps to rectify the issues you've highlighted. We appreciate you bringing these matters to our attention and hope to have the opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Beatriz,We're glad to hear that our location met your needs and provided a calm atmosphere during your stay. Ensuring our guests have a peaceful and convenient experience is important to us, and we're pleased that we could offer proximity to your destination. If there's anything else we can do to enhance your future visits or if you have any specific preferences you'd like us to consider, please don't hesitate to reach out. We appreciate your feedback and hope to welcome you back again soon!Best Regards,Mikado Hotel Guest Experience Team

Hi Nicole,Thank you for sharing your feedback with us. We appreciate your insights and acknowledge your suggestions for improvements. Rest assured, we take your comments seriously, and we are committed to enhancing the overall experience for our guests. We understand the importance of maintaining the property and ensuring it meets modern standards. We will work diligently to address the issues you've mentioned, including repairing and updating the property to create a more enjoyable and boutique experience. We apologize for any inconvenience caused by the nearby bar's early closure and will look into opportunities to enhance our guests' entertainment options. Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best Regards,Mikado Hotel Guest Experience Team

Dear Howard, thank you for taking the time to share your experience with us. We appreciate your positive comments about our staff and the cleanliness of your room. However, we apologize for any inconvenience you faced with the size of the room and the condition of our grounds, spa, and ice machine. Your feedback is valuable, and we'll handle these issues to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.Best Regards,Mikado Hotel Guest Experience Team

Dear Samantha, thank you for choosing to stay with us and taking the time to share your feedback. We're thrilled to hear that you enjoyed our great location, and the convenience of the attached restaurant, and found our accommodations clean and safe. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again for another positive experience.Best Regards,Mikado Hotel Guest Experience Team

Dear Belinda, we appreciate you bringing these concerns to our attention and sincerely apologize for any inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations. Our team is committed to handling these issues promptly to ensure they do not recur. We value your feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit.Best Regards,Mikado Hotel Guest Experience Team

Dear Jennifer,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our hotel to be a good value for the price and that you had a comfortable stay with no complaints. We strive to provide a welcoming and hassle-free experience for all our guests, and we're delighted that we could meet your expectations. If you ever find yourself in the area again, we'd be honored to welcome you back for another enjoyable stay.Best Regards,Mikado Hotel Guest Experience Team