Exterior

Reviews of JW Marriott Los Angeles L.A. LIVE

4.5 out of 5
JW Marriott Los Angeles L.A. LIVE
900 W Olympic Blvd, Los Angeles, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 781 out of 1014 reviews" "
Rating 8 - Good. 131 out of 1014 reviews" "
Rating 6 - Okay. 48 out of 1014 reviews" "
Rating 4 - Poor. 26 out of 1014 reviews" "
Rating 2 - Terrible. 28 out of 1014 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Executive Office on Mar 18, 2024
Hi Liliana,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Marcos, Zephyrhills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay in Los Angeles downtown
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 18, 2024
Hi Marcos,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back very soon!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the walking to dinner.
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 15, 2024
Hi Lorena,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the “destination fees” or hidden fees and parking cost it almost doubled the room rate 😏
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 18, 2024
Hi Luis,Thank you for taking the time to share your recent experience at our hotel. We value your insights and they will be shared with the appropriate individuals as we continuously strive to enhance our guest experiences. We appreciate your business and hope to welcome you back very soon.

10/10 Excellent

Griselda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything in downtown LA.
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 15, 2024
Hi Griselda,Thank you for the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will definitely come back
Stayed 4 nights in Mar 2024
Response from Executive Office on Mar 8, 2024
Hi Luis,We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The comfort of the bed and the pillows, I slept like a baby.
Stayed 1 night in Mar 2024
Response from Executive Office on Mar 5, 2024
Hi Yesenia,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Avecita, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in LA
Stayed 2 nights in Mar 2024
Response from Executive Office on Mar 4, 2024
Hi Avecita,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

8/10 Good

Sujit

Travelled with family
Liked: Cleanliness, staff & service
PROS: 1. If you are in town to catch a game or event at arena and convention center, the property’s location is hard to beat. 2. The staff is well trained, attentive and hard at work. Special props to front-desk and room cleaning crew. Concierge on the other hand - not so much. 3. Lobby is always lively, even after midnight. Typical LA vibe. 4. Unlike other downtown business hotels, the JW is Uber/Lyft friendly, and the drivers themselves have said that the valet employees are kind. 5. Pool and spa are a welcome respite from a long day, especially if you experienced the (in)famous LA commute. CONS: 1. All restaurants in walking distance close at 11 pm. 2. Don't rent a car from the Hertz on property. Its not mentioned anywhere, but they will charge you compulsory for 2 weekend nights since the office is closed from 12 pm Sat. Also, the rental office is undermanned. But the staff there are friendly, and honest (special mention to Alex), so this is more of a Hertz issue. 3. Parking is $55, and no self parking option exists. Enough said. 4. Road crews galore, so getting in and out is a pain. 5. The rooms are clean with modern furnishings. They claim you can order room service off a QR code but we never saw it despite asking many times. 6. View - massive eyesore of abandoned graffiti skyscrapers. Ask for a room with view of north downtown instead. 7. Breakfast options are decent. Order the kids all-you-an eat buffet with an extra plate charge, unless you bring your appetite.
Stayed 3 nights in Feb 2024
Response from Executive Office on Mar 4, 2024
Hi Sujit,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so amazing and the staff was incredible! Our checking experience was super fast and they got us a room that we loved. We came downstairs for a drink and the service was so warm and welcoming. It seems like everyone in the hotel was happy we were there even the cleaning and maintenance staff in the hallways. The price wasn't too bad either especially for this level of hotel. I loved it and I would absolutely stay there again. They made my wife's birthday amazing
Stayed 2 nights in Feb 2024
Response from Executive Office on Feb 27, 2024
Hi Andrew,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit and are thrilled that everyone you encountered was friendly, courteous and helpful. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was lovely!
Stayed 3 nights in Feb 2024
Response from Executive Office on Feb 26, 2024
Hi Martha,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Joe A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service-
Stayed 2 nights in Feb 2024
Response from Executive Office on Feb 26, 2024
Hi Joe A,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Rajesh, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The JW Marriott Los Angeles L.A. LIVE offers an exceptional stay, combining safety and cleanliness with the vibrant energy of Los Angeles. Guests can enjoy the ease and convenience of valet parking, making it a hassle-free gateway to explore the city's attractions. This hotel truly stands out for its commitment to providing a top-notch, lively, and secure experience for all its visitors.
Stayed 4 nights in Feb 2024
Response from Executive Office on Feb 21, 2024
Hi Rajesh,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were extremely nice and welcoming
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Kristy,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lots of entertainment within proximity
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Roddy,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
amazing stay and lovely staff.
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Natalie,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Bill

Travelled with family
Awesome property and fantastic location if you are here to watch hockey or basketball
Stayed 3 nights in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Bill,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with well appointed spacious rooms. Can’t be location for ease of attending Crypto Arena
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Maureen,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

Karanvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 20, 2024
Hi Karanvir,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Cleo, Huntington Stationn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice attractions nearby. Dining options are good and customer service is good.
Stayed 1 night in Jan 2024
Response from Executive Office on Feb 5, 2024
Hi Cleo,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great service. Easy check-in
Stayed 5 nights in Jan 2024
Response from Executive Office on Jan 30, 2024
Hi Fernando,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Hugo, san ysidro

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what I expected.
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 22, 2024
Hi Hugo,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Executive Office on Jan 22, 2024
Hi Joseph,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay especially for the Emmy Awards that I attended.
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 17, 2024
Hi Jesse,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 11, 2024
Hi Elisabeth,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2023
Response from Executive Office on Jan 12, 2024
Hi Emmanuel,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and immaculate customer service.
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 10, 2024
Hi Ali,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Shyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 4 nights in Jan 2024
Response from Executive Office on Jan 8, 2024
Hi Shyam,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back very soon!

10/10 Excellent

Suzanne, Pataskala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Can’t wait to come back and stay again!
Stayed 1 night in Jan 2024
Response from Executive Office on Jan 3, 2024
Hi Suzanne,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Executive Office on Jan 22, 2024
Hi James,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Chandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this place for concerts and sporting events. The staff are night, the rooms are always clean, and the location is close to various restaurants.
Stayed 1 night in Dec 2023
Response from Executive Office on Jan 3, 2024
Hi Chandra,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Yat Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Executive Office on Dec 31, 2023
Hi Yat Kong,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Miray, Malibu

Stayed 1 night in Dec 2023
Response from Executive Office on Dec 31, 2023
Hi Miray,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

8/10 Good

Lynda

Stayed 1 night in Dec 2023
Response from Executive Office on Jan 17, 2024
Hi Lynda,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Executive Office on Dec 29, 2023
Hi Jennifer,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Mona

Stayed 4 nights in Dec 2023
Response from Executive Office on Dec 26, 2023
Hi Mona,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location when attending events at Crypto arena
Stayed 2 nights in Dec 2023
Response from Executive Office on Dec 26, 2023
Hi Matthew,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back soon!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was super nice.
Stayed 1 night in Dec 2023
Response from Executive Office on Dec 26, 2023
Hi Michael,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We look forward to welcoming you back soon!

8/10 Good

Jorge

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Executive Office on Dec 20, 2023
Hi Jorge,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

ara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like Lauren at front desk, she was a gem.
Stayed 1 night in Dec 2023
Response from Executive Office on Dec 18, 2023
Hi Ara,Thank you for the wonderful feedback. We love to hear when our team members have truly gone above and beyond – so thank you for sharing! It was our pleasure having you as our guest, and we look forward to welcoming you back soon!

2/10 Terrible

manel

Stayed 1 night in Dec 2023
Response from Executive Office on Jan 8, 2024
Hi Manel,We are so sorry to hear your experience wasn’t exceptional. We hope to have the opportunity to welcome you back and show this experience was not the norm.

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JW Marriott Live is the Best
Very upscale Marriott . I don’t know if it’s because it’s next to the Ritz but the standard was much better than most Marriotts. Bed was great and very nice bathroom and view. Would definitely recommend.
View from our room
Stayed 2 nights in Dec 2023
Response from Executive Office on Dec 18, 2023
Hi Edith,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

8/10 Good

Dalton

Stayed 1 night in Dec 2023
Response from Executive Office on Dec 18, 2023
Hi Dalton,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Grace

Stayed 1 night in Dec 2023
Response from Executive Office on Dec 18, 2023
Hi Grace,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Christi

Stayed 1 night in Dec 2023
Response from Executive Office on Dec 18, 2023
Hi Christi,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Edward

Stayed 3 nights in Dec 2023
Response from Executive Office on Jan 2, 2024
Hi Edward,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Bogomil Roumenov, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Executive Office on Dec 10, 2023
Hi Bogomil,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Daniel

Response from Executive Office on Feb 20, 2024
Hi Daniel,Thank you so very much for taking time to review your experience at our hotel. We look forward to welcoming you back very soon!

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient but pricey!
Stayed 1 night in Dec 2023
Response from Executive Office on Dec 8, 2023
Hi Kay,Thank you so very much for taking time to review your experience at our hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love the pool and the view was great from our room
Response from Executive Office on Feb 20, 2024
Hi Rosana,Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!