Lunch and dinner served, Italian cuisine
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Reviews of Beverly Terrace powered by Sonder

3 out of 5
Beverly Terrace powered by Sonder
469 N Doheny Dr, Beverly Hills, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rabih, Brookline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Staff & service, amenities
Got there 30 min before “standard” check in at 4. Tried to make us pay 20 dollars for early check in. We waited on the rooftop for 30 min so we didn’t have to pay the 20 dollar early check in fee. The rooftop had a sign that stated “the best view in Beverly Hills” if they meant the best view of the neighboring apartment complex’s backyard and some billboards then they were right. We were unable to get into the building after hours with the access code, the keypad wasn’t working. The front desk girl watched us attempt several times and when we asked if she could just open the door for us she or her finger up as in wait, and then opened it. Overall poor experience, will not be staying here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Madalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Malea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the outdoor seating area. It was very relaxing. The staff and valet were very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Stayed 2 nights in Mar 2024

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. We used Uber/Lyft and it was a great location for where we wanted to go during our trip.
Stayed 5 nights in Mar 2024

2/10 Terrible

Brando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, outdated and overpriced. Room had flashing light constantly going on and sounds of crying children piercing walls all around us.
Stayed 1 night in Feb 2024
Response from Sonder on Apr 4, 2024
Hi Brando, your feedback is important to us. It saddens us that your stay was disappointing. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. Should you decide to give us another chance, we'd love to host you at another one of our 40+ locations.

4/10 Poor

Melissa

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Sonder on Mar 26, 2024
Hi Melissa, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, clean, great rooftop with a nice view and friendly staff!
Stayed 6 nights in Mar 2024

8/10 Good

Adebayo

Liked: Cleanliness, staff & service, property conditions & facilities
Really good location and simple clean rooms. You have to pay extra for your sheets to be changed every day however.
Stayed 4 nights in Mar 2024

8/10 Good

Mandy

Good spot for a one night stay
Stayed 1 night in Mar 2024

8/10 Good

Tinamarie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our room has many issues which were ultimately handled by the supervisor. However it made the trip a bit inconvenient (we were moved 2 times during a 4 night stay).
Stayed 4 nights in Mar 2024

10/10 Excellent

Ramy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much more impressive than I could have anticipated. Walkable to restaurants and bars in the area.
Stayed 1 night in Mar 2024

2/10 Terrible

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonder on Mar 11, 2024
Hi Justin, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay - originally had a 2 queen bed combo for my room. After notified of having our ESA with us for this trip, the room was reduced to a single bed where me and my plus one had to share the bed. Other than that, my stay was clean and well maintained. A little bit of transparency on the room shifting before hand would have been appreciated and most appropriate in my opinion. What if i was residing with a co-worker or worse, my boss? I enjoyed my stay nonetheless. If i paid for 2 beds, I'd enjoy BOTH beds.
Stayed 3 nights in Feb 2024

2/10 Terrible

Angela

Stayed 2 nights in Feb 2024
Response from Sonder on Feb 29, 2024
Hi Angela, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 Poor

Jeremy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was small and the bathroom was dirty with weird stains on the wall. Squashed bugs? We were also given dirty blankets that had black dirt marks on them
Stayed 1 night in Feb 2024
Response from Sonder on Mar 8, 2024
We apologize for the cleanliness issues you encountered during your stay, Jeremy. We take cleanliness seriously, and we'll address these concerns with our housekeeping team to ensure they are thoroughly cleaning and inspecting rooms before guests arrive. Should you decide to stay with us again, we'd love to show you a better experience.

10/10 Excellent

Antonio

Stayed 1 night in Feb 2024

8/10 Good

Stacia, Columbus

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, easy in and out. Small rooms which I liked, very functional. Great bed and bathroom.
Stayed 1 night in Feb 2024

2/10 Terrible

Carlos A.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Sonder on Feb 14, 2024
Hi Carlos, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Dereck

Stayed 1 night in Feb 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Travelled with group
Disliked: Staff & service
It's a really basic hotel room. No housekeeping service which is ok for me but the front door code doesn't work most of the time. Some of the night shift staffs are not helpful at all. I guess you get what you pay.
Stayed 2 nights in Feb 2024
Response from Sonder on Feb 22, 2024
Hi Jennifer, your feedback is appreciated. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Access issues are frustrating, and we're sorry for the trouble you faced. Customer service is one of our top priorities — we'll review this situation with our team to ensure a higher level of care is met. We hope to have the opportunity to show you a better experience in the future.

10/10 Excellent

Sylvia

Liked: Amenities
Cute and charming, cozy, great location.
Stayed 1 night in Feb 2024

10/10 Excellent

inna gabrielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and friendly! Will be back here soon.
Stayed 1 night in Feb 2024

6/10 Okay

Andrea

Travelled with partner
The room was extremely small and we never found the elevator, the headboard was like pealing/old and it’s an additional cost ($30 per day) for parking. BUTTTT the price was significantly cheaper and it was in a great location. Overall we would recommend for a short stay.
Stayed 1 night in Feb 2024
Response from Sonder on Feb 16, 2024
Thank you for sharing your feedback with us, Andrea. We apologize for the inconvenience caused by the room size, the headboard, and the parking fees. Regarding the elevator, we apologize for any confusion, and we'll ensure clearer signage is provided to assist guests in locating it. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Sonder on Feb 12, 2024
Hi Brett, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Danielle

Liked: Amenities
Dirty carpet
Stayed 1 night in Feb 2024

2/10 Terrible

Maggie, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sonder on Feb 12, 2024
Hi Maggie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Eminent

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2024

8/10 Good

Carla

Liked: Cleanliness
Stayed 2 nights in Jan 2024

4/10 Poor

Stephanie

Travelled with family
We arrives at 3:27 and was told check in wasn’t until 4. We were told we could go to the Italian restaurant on site for drinks while we waited and that the front desk would hold our luggage. We went to the restaurant and ordered 2 sodas with no refills and was charged $12. Went to Check in at 4 and it took 38 mins to get our luggage and room code.
Stayed 1 night in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Stephanie, your feedback is appreciated. We're sorry for the delay in getting you into your space. We send check-in instructions three days prior to your arrival for a seamless arrival process, but we apologize if this was unclear. If you decide to give us another chance, we'd love to show you a more seamless experience.

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expedia Team, I hope this message finds you well. I wanted to inform you that I did not stay at the Beverly Terrace due to an issue upon arrival. Unfortunately, they could not locate my reservation and gave me a hard time, creating an unpleasant experience. Moreover, the hotel's condition appeared unsafe and did not meet the standards portrayed in the pictures. Given these circumstances, I opted to book an alternative hotel through Expedia.
Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, spacious, and exactly what I needed. Staff was courteous and accommodating. Location was perfect for my needs.
Stayed 1 night in Jan 2024

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good location but only some things in walking district. Parking is a 3rd party and pricy. But i appreciate the boutique feel. They do need to insulate the doors better from light and noise of hallway
Stayed 1 night in Jan 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Bryan

Travelled with partner
Liked: Cleanliness, staff & service
In a good location near lots of bars and restaurants. Rooms are small but that's the trade off for a better value over other hotels in the area. Furnishings are showing some wear and we had a maintenance issue with the air conditioner that staff was able to resolve by moving to a new room.
Stayed 3 nights in Jan 2024
Response from Sonder on Feb 8, 2024
Hi Bryan, we appreciate your feedback regarding your recent stay with us. It's great that you found our location convenient and enjoyed the nearby attractions. We apologize for any inconvenience caused by the rooms' size and the furnishings' wear and tear. Your satisfaction is our priority, and we're glad our staff promptly resolved the issue. Thank you for choosing us, and we hope to welcome you back again soon for an even better experience.

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024

4/10 Poor

Ben

Disliked: Room comfort
Meh..
The smell in the room was so offensive. It smelled like someone dumped a gallon of black market cleaning supplies over the whole room to cover up a smell that can only be described as a man’s armpits if he sweat pee out. The parking is $30/day by valet (so, more with tips) otherwise you will be walking at lease a quarter mile to the closest legal street parking. The shower had great pressure though!
Stayed 3 nights in Jan 2024

6/10 Okay

Donna

Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Sonder on Jan 22, 2024
Hi Donna, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Numeric code for room doors is inconvenient
Stayed 1 night in Jan 2024

6/10 Okay

Olivier

Liked: Cleanliness, staff & service
Good 3 star in a great neighborhood
Stayed 1 night in Jan 2024
Response from Sonder on Jan 19, 2024
Hi Olivier, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

2/10 Terrible

Maribel

Stayed 1 night in Jan 2024

10/10 Excellent

Laura, San Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a beautiful, inexpensive option. Would love to stay here again!
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nighttime front desk security was veryyy nice and helpful coming home after night out.
Stayed 1 night in Jan 2024

4/10 Poor

Betsy

Business traveller
Liked: Cleanliness, staff & service
OUR STAY AT THE BEVERLY TERRACE
THE ROOMS WERE TINY! WE ARE OLD AND NO ELEVATOR. THE HEAT AND TV DID NOT WORK TO WELL. OVERALL, WE WON'T BE BACK!
Stayed 1 night in Jan 2024

10/10 Excellent

Nora C

Travelled with family
Stayed 7 nights in Jan 2024

10/10 Excellent

Kerri

Stayed 1 night in Jan 2024

6/10 Okay

Acea

Liked: Cleanliness, staff & service, room comfort
Meh
It was ok. Daytime staff was very helpful when a fuse blew in my room. But, my code didn’t work to get into the hotel and it took a while for the front desk person to come let me in. Later I had some food delivered and when I went downstairs to pick up my food, I asked the front desk not to leave because my code didn’t work. Was outside maybe 5-7 mins, I turn around to come in and he was gone. Banged on the door a few times, then was let in.
Stayed 1 night in Jan 2024