Ratings based on 430 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Central California

Can't sleep near the 405 FWY

Posted 15-Apr-2015
Cons: Sound proofing the rooms more. Maybe put double pane windows to also minimize the noise coming from outside.
Location: Good access to the FWY That's for sure. Long Beach only a ten min. Drive
Staff was nice and the room was decent size for me, my wife and 2 kids. But good luck trying to get any sleep. Lakewood Blvd. Is a busy street, and then the 405 FWY is next to the property as well, so constant traffic noise. If you do decide to stay..bring ear plugs.
Comment from Hotel Management
17-Apr-2015 by Robert, Hotel Management
Thank you for taking the time to provide valuable feedback about your experience at our hotel. We regret to hear about your disappointment with our hotel and we apologize that we fell short on your expectations. The feedback we receive from our valued guests, like you, enables us to target areas that needs improvement. We are happy to announce that our hotel is about to begin a major multi-million dollar major renovation that will include sound proof double pane guest room window. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2015
Great experience would use this hotel again. Room was comfortable. Great night getaway.
Comment from Hotel Management
16-Apr-2015 by Robert, Hotel Management
Thank you for the positive feedback on your experience at our hotel. I'm glad to hear that everything turned out excellent during your stay. It is the highest badge of honor when a guest give us a high rating and we thank you. I will certainly share your kind words to our entire team. We look forward to have you again during your next visit in Long Beach. Sincerely, Robert Smit General Manager
3 out of 5
by A verified travellerfrom Long Beach

Not for me

Posted 5-Apr-2015
Upon check-in, the front desk asked me to initial their "NO SMOKING AND NO PARTYING" policy.... This should have been my first clue. We get into our room and there is an overwhelming smell of ashtray.... What do you do with that $250 fine you charge someone for smoking? It's not used to deep clean the room, obviously. Every single lamp was unplugged as well as the TV.... But thank goodness that clock was plugged in to light our way around the room with the wrong time! The elevator was old and rickety. This place: not for me.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Long Beach, CA

Nice hotel

Posted 5-Apr-2015
Nice hotel.. Very friendly staff.. The room was clean but the bed was hard as a rock! My boyfriend and I woke up with our backs hurting from sleeping on that rock all night!
Comment from Hotel Management
9-Apr-2015 by Robert, Hotel Management
Thank you for taking the time to provide some valuable feedback about your most recent stay at our hotel. While we are thrilled that you enjoyed much of your stay, we regret that not every aspect about your experience was perfect. Please know that we take your comments very seriously, and we will look into the matter to see what further investment is needed to ensure that your next stay with us is much better than before. With this being said, we are happy to announce that our hotel is about to begin a multi-million major renovation that will completely WOW you on your next stay with us. We look forward to have you on your next visit to Long Beach. Sincerely, Robert Smit General Manager
2 out of 5
Recommended
for Everyone
by A verified travellerfrom san diego

Weekend get away

Posted 30-Mar-2015
The bed was rock hard, the air conditioner did not get the room cold and didn't find out until the morning that the shower did not work!
Comment from Hotel Management
7-Apr-2015 by Robert, Hotel Management
Thank you for taking the time to provide valuable feedback about your experience at our hotel. We regret that not every aspect of your stay was ideal. Please be assured that we take your comments very much to heart and will provide immediate actions to target problem areas to ensure similar situations can be avoided in the future. We are happy to announce that our hotel is about to begin a major multi-million dollar renovation that will completely WOW you on your next stay with us. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager
3 out of 5
by A verified traveller

Posted 30-Mar-2015
It was okay. Just ok. Room clean, smelled good. Good view just an ok room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel and I really enjoyed myself.

Posted 30-Mar-2015
I've been here once more with my fiancé as a romantic get away and I really enjoyed it.
1 out of 5
by A verified travellerfrom Las Vegas

Disappointing stay at Holiday Inn

Posted 25-Mar-2015
Pros: Not much
Cons: The rooms should be COMPLETELY cleaned so it doesn't smell from past cigarette smoke.
I arrived at the hotel and was greeted immediately by a very pleasant man at the front desk. I was given my room key and proceeded to the room. When I got unpacked and tried to plug in my tablet charger to the outlet on the desk lamp, I found that the outlet didn't work and there were NO other unused outlets near the desk. I had to move the nightstand next to the bed to get to an available outlet and when I did, it smelled like I had dumped over a full ashtray. Now mind you, this is in a NON-SMOKING room/hotel. I tried to call the front desk to inquire about changing rooms, but the phone just kept ringing. I just decided to deal with the smell and non-functioning desk outlet. I will NEVER stay at this hotel again!!!
Comment from Hotel Management
31-Mar-2015 by Robert, Hotel Management
Thank you for taking the time to provide valuable feedback about your recent stay with us. We regret that your experience with us was not ideal. Please be assured that we take your comments very much to heart and will provide further training to ensure that the next time you stay with us we will meet and exceed all of your expectations. We are happy to announce that our hotel is about to begin a major multi-million dollar renovation beginning next month. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager
2 out of 5
by A verified travellerfrom Phoenix,Az

Good location of the 405 Fwy....

Posted 23-Mar-2015
Pros: The bed was comfortable....
Cons: The balcony needs to be larger so you can sit out there in a small chair....And they need to upgrade their cable system....Poor quality picture...
Location: The location was great, right off the 405 Fwy.....And the Long Beach Airport was only two blocks away....
The rooms were clean and well finished, with a 40'' FLAT SCREEN TV.....But the balcony was so small you couldn't fit a chair out there.....I had to call the front desk because the toilet backed up with in the first hour of staying there...
Comment from Hotel Management
24-Mar-2015 by Robert, Hotel Management
Thank you for taking the time to provide some valuable feedback about your most recent stay at our hotel. We regret that not every aspect about your experience was ideal. The feedback we receive from our valued guests, like you, enables us to target areas that needs improvement. We are happy to announce that our hotel is about to begin a major multi-million dollar renovation that will completely WOW you on your next stay with us. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager
3 out of 5
by A verified travellerfrom r

Out dated not clean

Posted 16-Mar-2015
The chair had to be exchanged twice because it was so dirty. Changed keys three different times would not open the door. Remote didn't work to the TV.
Comment from Hotel Management
19-Mar-2015 by Robert, Hotel Management
Thank you for taking the time to provide valuable feedback about your experience at our hotel. We regret to hear about your disappointment with our hotel and we apologize that we fell short on your expectations. The feedback we receive from our valued guests, like you, enables us to target areas that needs improvement. We are happy to announce that our hotel is about to begin a major multi-million dollar renovation that will completely WOW you on your next stay with us. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager