Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Posted 31-Jul-2015
The staff was unfriendly, no Bellman to be found to help with the luggage and drilling starting on Sunday morning.
3 out of 5
by A verified traveller from Santa Clarita

Seen better days before

Posted 16-Jul-2015
In time this hotel potentially will be better as renovation is underway. Noise when elevator is in operation gives uncomfortable feeling. Hallways to rooms has frayed carpeting and dimly lit. The circular structure of the building didn't help, as it give a claustrophobic feel. The room furnitures are a bit outdated and dusty light fixtures. The sheer & thermal drapes on the sliding door was nicely hanged. However the thermal drapes didn't work, as it can only be drawn only at half length.
Comment from Hotel Management
21-Jul-2015 by Robert, Hotel Management
Thank you for taking the time to provide valuable feedback about your experience at our hotel. We apologize that we fell short on your expectations on our current condition. As you noticed during your stay, we are currently under multi-million major renovation including expansion of our guest rooms and public areas that will completely WOW you on your next stay with us. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager
3 out of 5
by A verified traveller from Buda, Texas

It is convenient to the airport but, it is old.

Posted 7-Jul-2015
Pros: It was convenient to the airport, the free shuttle to the airport was nice. The drive was very courteous.
Cons: It appear that you are in the process of upgrading so that is good because the carpet does appear a bit old.
Location: The near by eateries left alot to be desired.
The staff was nice but, frowned at the $75.00 deposit "just in case" you partake of the snacks and room service. The sheets did not appear to be clean. I found hair stuck to the sheets.
2 out of 5
by A verified traveller from Central Cal

Disappointed pictures deplict the opposite

Posted 6-Jul-2015
Pros: The view in the breakfast penthouse floor
Cons: The whole hotel is dated and old needs a deep clean in all the rooms, hair and filty carpets
Location: Ok location no real eating selections that we were familiar with close to University which we liked. Also close to Seal Beach which is beautiful
Very disappointed, based on the pictures I thought the rooms were going to be a lot nicer. We got there on a late check in which was guaranteed. We got our key cards one card did not work after trying the second card it worked it took 10 additional minutes to get into the room. Once inside the room smelled like cigarettes, supposed to be non-smoking. The room was an older dated room, carpets very dirty walking around in my white socks they soon turned dark brown underneath. I booked this room specifically for the fridge since I need to keep medication cold, no fridge. After 15 minutes trying to contact the front desk they agreed to have maintenance bring one up. We had to wait another 15-20 minutes finally got the fridge in which was a very old run down fridge smelled terrible. The fridge looked like they picked it up from the dumpster. It took about 4 hours to actually get cold. The shower was very small you can't close the door unless you muneaver your entire body out of the way almost in the tub, toilet dirty. Lumpy bed and stained pillows had a cigarette smell. The breakfast was not good bland tasted awful especially the eggs. The only good thing was the view and the our server was nice. The whole hotel was just out dated and front desk staff was not friendly. At almost $200 a night I would prefer other options. This hotel in my opinion deceives guest with nice pictures not true to pictures. Another guest told us when you book third party you get worst room selection
3 out of 5
by A verified traveller from south Carolina

Misinformation

Posted 27-Jun-2015
Did not offer or get the services provided by website.
1 out of 5
by A verified traveller from Bogota Colombia

Bad experience

Posted 27-Jun-2015
Pros: Nothing
Cons: Communications between expedia booking systems and holiday inn booking systems
We booked for 4 people including breakfast. When we checkin, Hotel staff gave us breakfast vouchers for only 2 people. We showed them our expedia booking mail in which our breakfast was included. Hotel staff said that in his system only appears two breakfast, so he can not honored the way the booking was made. I asked him to sell me the other two breakfast and he said me that he can not sell me them. The room was noisy and not well cleaned.
3 out of 5
by A verified traveller from California

Near airport

Posted 16-Jun-2015
Pros: Parking convenience, close to freeway
Cons: Cleanliness, improve customer service- verbal communication skills
Location: places to eat were close. Room service available, but food was lukewarm and bagel over microwaved.
Found dirty socks from previous visit on floor. Dirty q tip found next to bed, no microwave in room. Striped carpet made room feel as if on an angle, dizziness effect. Hotel receptionist was indifferent, never greeted or welcomed us to the hotel. As I was checking in, the receptionist was informing a patron who had to be in his 60's about no parties in the room, there could have been a more professional way to indicate this to someone of his age, he was not 20.
Comment from Hotel Management
19-Jun-2015 by Caleb, Hotel Management
Thank you for taking time to write us a review. We truly appreciate your open and honest feedback about your experience at our hotel. I'm very concerned with the comments you made and I would welcome the opportunity to address your comments personally with you over the phone. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Your satisfaction are very important to us. Sincerely, Caleb Ro Guest Service Manager (562) 498-5431
3 out of 5
Recommended
for Couples
by A verified traveller from Del Norte County

Posted 9-Jun-2015
Pros: I liked the bar and happy hour offerings. Servers were nice and the drinks and food were fairly priced and good.
Cons: I did not like how the housekeeper barged in when I was getting dressed.
Location: It was close to the airport and Carnival Cruise Port, so that worked out well.
I did not get two passes to the complimentary breakfast that is offered to Holiday Inn guests at check-in, so I ended up having to pay $ 33 extra for breakfast when it should have been provided to me. For $ 170 a night, I think the breakfast should be included.
1 out of 5
by A verified traveller

30th year Anniversay!

Posted 2-Jun-2015
Pros: NOTHING!!!
Cons: EVERYTHING!!!
Location: STAY AT HYATT PIKE, LONG BEACH... VERY, VERY, NOCE.... SAME PRICE.... NOT DECEIVING!!!!
Don't stay here!!!! This place looked good,,,, however... it was not! Soooooooooo disappointed! Run down, stinky, hair in tub (really?), and got a bite on my foot 2 minutes in! Gross! Will be contacting Expedia! The photos of the place are from long ago! In the elevator, they noted an update is coming.... however, forgot to mention this on the web site, pictures were beautiful... not true!!!!!! .
Comment from Hotel Management
9-Jun-2015 by Robert, Hotel Management
Thank you for sharing your thoughts on your recent stay at the Holiday Inn Long Beach Airport. We regret to hear about your disappointment with our hotel. We apologize that we fell short on your expectations. The feedback we receive from our valued guests, like you, enables us to target areas that needs improvement. We are currently undergoing a major multi-million dollar renovation that will completely WOW you on your next stay with us. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager
3 out of 5
by A verified traveller from Los Angeles

It was OK

Posted 1-Jun-2015
For the price I paid I would have expected more. I have paid less at other places and received a lot more. I was disappointed. the room was small. The bathroom was even smaller. I wouldn't come here again.
Comment from Hotel Management
3-Jun-2015 by Robert, Hotel Management
Thank you for sharing your thoughts on your recent stay at the Holiday Inn Long Beach Airport. We regret to hear about your disappointment with our hotel and apologize that we fell short on your expectations. The feedback we receive from our valued guests, like you, enables us to target areas that needs improvement. We are happy to announce that our hotel is currently undergoing multi-million major renovation that includes expansion of our guest bathroom. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Your satisfaction are very important to us. Sincerely, Robert Smit General Manager