Ratings based on 194 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Angelica from NM
Carnival CruisePosted 12-Apr-2014
Only stayed one night before departing on a Carnival Cruise. The staff was very friendly and helpful. The complimentary shuttle was great! We were able to get to restaurants, an ATM, liquor store and market. Our shuttle driver was awesome! He made us laugh the whole time. We enjoyed great food and cocktails at the penthouse restaurant in the hotel. Will definitely recommend!
for Everyoneby A verified traveller from Phoenix, AZ
Nice hotel, close to freeway.Posted 26-Mar-2014
Pros: Close to people we needed to see.
The staff was very friendly and helpful. The room we had was quiet, not facing the freeway mor airport.
We appreciate you sharing your comments and thoughts with us. We are glad that you had an overall positive stay. Thank you for your encouraging and kind comments, which we will pass on to our entire team. We very much look forward to welcoming you back to our hotel. Sincerely, Robert Smit General Manager
Thank you very much for your feedback, our team is delighted to know that we made of your stay a very pleasant one and that our facilities correspond to your expectations. Your high recommendation to other travelers about the Holiday Inn Long Beach Airport is greatly appreciated. We look forward to welcoming you back to our hotel. Sincerely, Robert Smit General Manager
for Everyoneby A verified traveller
Honest employeesPosted 15-Mar-2014
My daughter left her wallet in our room. We didn't realize it until we got back home the next day. There was $250 cash in the wallet and credit cards. We called the hotel, they said they had the wallet with everything in it. They Fed Ex'd it and we received it in 3 days with everything in it. The staff and hotel manager were awesome !!
I am so pleased the staff did their job leaving such a positive impression. We would like to thank you for your encouraging and kind comments, which we will pass on to our entire team. We at the Holiday Inn Long Beach Airport not only strive to meet but to exceed your expectations. Again, thank you for your kind review. We very much look forward to welcoming you back to our hotel. Sincerely, Robert Smit General Manager
by Johnny from Bakersfield
Expensive hotel for the facilities.Posted 10-Mar-2014
Expensive hotel for the facilities. Good service at the restaurant. Old and not care facilities. We booked and paid for 3 adults and at the reception didnt want to give us the voucher for the breakfast for 3 adults. I dont think i will stay again there
Thank you for your review. I'm glad you enjoyed your experience in our restaurant. We always aim to ensure every guest feels cared for and receive quality service. I apologize with your disappointment regarding our present hotel condition. Please be informed that our hotel will soon undergo a major renovation and would like to invite you to see our new product by the end of 2014. Again, thank you for your feedback. We hope you will give us another opportunity to provide the exceptional product and service that Holiday Inn Long Beach Airport is known for and to show you how great our hotel is. Sincerely, Robert Smit General Manager
by LC from PHX, AZ
Hotel is decent but upgrade if you can.Posted 3-Mar-2014
Hotel was next to freeway & small airport. Standard, lower priced rooms are old & small but it was clean. Upgrade if you can to much nicer rooms. Otherwise overall stay was decent for lower priced room.
Thank you for taking time to write us a review. We regret that not all aspects of your stay with us met your full expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We are very excited to annouce that our hotel will soon undergo major renovation. We invite you to experience our new product end of 2014. Sincerely, Robert Smit General Manager
for Everyoneby Business from Delaware
Good hotel at a good pricePosted 26-Feb-2014
Pros: Location, price, comfort.
Cons: A free breakfast would be nice as some hotels offer this as a benefit of the stay.
Location: Close to the airport and easy access to various areas (beaches, LA city, etc...)
I needed a place to stay for a working weekend. It was close to where I needed to go, it was comfortable, clean, and has a nice panoramic view at the top where the hotels restaurant is located. It is close to the LAX airport as well.
It's glad to hear that you had a wonderful experience with our hotel. I will personally pass your kind and encouraging comments to our entire team. Thank you for sharing your experience on your recent stay with us. Your recommendation is highly appreciated. I hope that we will get a chance to welcome you back on your next trip to Long Beach. Sincerely, Robert Smit General Manager
Thank you for staying with us at the Holiday Inn Long Beach Airport. We are glad that you enjoyed your stay and find our location at your convenience. We very much look forward to welcoming you back to our hotel. Sincerely, Robert Smit General Manager
for Everyoneby A verified traveller
Close to the airportPosted 18-Feb-2014
Cons: Hotel was a little dated, but they have improved the overall condition.
Good location near airport. Nice pool area with bar. Friendly staff.
by A verified traveller
nice hotelPosted 8-Feb-2014
very good experince with nice bus serivce from and to the airport
by Jaime from California
Very bad experience!Posted 3-Feb-2014
Cons: To start the management staff needs to be trained on how to be customer focused, also the hotel needs maintenance.
Hotel staff that is not customer service based, we asked for soap and shampoo and additional towels from the housekeeping staff and the attendant had the worst attitude, she actually rolled her eyes and sighed before giving us the items requested, she seemed like we were bothering her by asking for the items that our room lacked. The room keys had to be replaced 4 times during our two night stay and the front desk told us that we caused the keys to become demagnetized by placing them in my wallet and my in my wife's purse. The front desk staff didn't speak or act professionally either, it seemed that they were just going through the motions instead of actually caring about the customers or their experience, while we were checking in the two individuals were having personal conversations and one of them actually took out their cell phone and checked a text message instead of completing the check in process. The hotel is old and has small rooms with thin walls, we could hear our neighboring rooms conversations clearly. The carpet was stained and the wallpaper was peeling off the walls. We asked for assistance because of an issue with our vehicle and instead of caring or trying to be helpful the front desk just told me we can't get involved it is not our policy. The food in the restaurant located in the hotel was also not prepared properly from undercooked sausages to runny eggs and stale bread for toast, we couldn't even eat the complimentary breakfast.
for Everyoneby A verified traveller