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Incredible staff. We had an issue with our shower and we were promptly moved to another room without too much hassle on our end. Parking and breakfast are included
The hotel itself was excellent all around, there was always homeless people hanging out in front of the hotel but there's not much that the hotel themselves can do about that.
Kain
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying at our Holiday Inn Express. We value our guest's feedback. Thank you for being honest about your experience. We appreciate your business and look forward to your return.
Although the hotel is clean, safe, and the staff is excellent, it is in a sketchy neighborhood.
TERRY
Stayed 3 nights in Feb 2024
6/10 Okay
Marisela, Jarrell
Travelled with family
Feb 20, 2024
Liked: Property conditions & facilities
Property was nice and great service however the area is ugly dirty loud noise and very unsafe with a lot of homeless around the area not safe to walk around.The hotel was the only nice thing in that area so that fooled me
Marisela
Stayed 2 nights in Feb 2024
10/10 Excellent
Byungkul
Feb 19, 2024
Byungkul
Stayed 1 night in Feb 2024
Response from Management on Apr 2, 2024
Thank for staying at our Holiday Inn Express. We value your feedback.
Overall, the hotel is good for its value.
Room is clean and roomy. Breakfast buffet with good choices of food. The daytime staff at the front desk and dinning area are friendly and helpful.
The only negative was the night shift front desk staff - not visible, unfriendly, with “I don’t care” attitude.
Ayaka
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
We value your feedback and appreciate your business. Thank you for the honest review. We look forward to your return. Thank you for choosing our Holiday Inn Express.
Did not have much vegetarian options, since same spoons used to handle eggs, bacon and potatoes and vegetables. Had to manage with bread and fruits, yogurt. If eggless pancakes are provided it would be acceptable for all.
Thanks
The Holiday Inn is nice and clean and also has some nice amenities but there are some factors to consider. First off it is located in Glendale but the challenging part of it. This means there are interesting people walking around at all hours and police sirens at all hours. Secondly you can hear the guests above you walking around. I believe it is a typical walk but the thin floors and ceilings make it sound way worse. My wife and I had terrible sleep for our stay. Also the air conditioner in the room is a bit on the loud. I feel bad writing this review but you should know these things before staying there. Otherwise it was very clean, very good breakfast spread and free parking. Hope this helps.
Andy
Stayed 2 nights in Dec 2023
Response from Management on Dec 29, 2023
Thank you for the honest review. We value your business and use guest feedback to improve our service. Thanks again for staying at our Holiday Inn Express. We look forward to your return.
there is no a bathtub and looks unsafe around this hotel. Not recommended to walk around the hotel.
Sayuri
Stayed 3 nights in Dec 2023
Response from Management on Dec 29, 2023
Thank you for sharing your feedback. I understand your concerns with the area around the hotel. We do our best to make sure all guests feel safe and comfortable during their stay. We hope that you will give us another opportunity to show you that our hotel is clean and safe. Thanks again for staying at our HI Express.
This hotel was so run down and the smell was just overwhelming of Marijuanna and mold. We ended up getting moved rooms and the room we were moved too was just as bad if not worse the bathrooms were all molded out. We called for towels and a guy that had a badge of some sort I'm assuming security is the one who brought it up. The whole stay was horrible and I will never be returning.
kimberly
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Thank you for staying with us. I understand that your stay was not the best experience. Our hotel went through a recent renovation, and we do our best to keep it clean and comfortable for our guests. I do hope that you will give us another opportunity to prove that this stay was an exception. Thanks again for choosing our Holiday Inn Express and we look forward to your return.
The staff were very nice, when we asked for a air freshener they brought us a bottle of cleaner and left it. The smell was like moldy carpet. The neighborhood is extremely unsafe for families. Parking is tight and narrow.
Katey
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you for your honest feedback. We value your opinion to improve our service. We hope you give us a second opportunity to show you how great of a hotel we are. We look forward to your return.