Hello, Thank you for taking the time to leave a review with us. Although it was not one, we hope for, it is one that we can use to better our guest experiences. That specific room type that you book was a Handicap Accessible Standard King room. Meaning these two rooms have some slight changes including the blinds being activated using a remote that was above your nightstand on the wall. Both blinds are working fine. We apologize if this was an inconvenience for you. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide.

Hi Mr. Hamid-Thank you for taking the time to leave a review. I was with the front desk agent when were were trying to resolve your issue. The card was authorized for the entire stay on your credit card, which is the normal procedure. However, we reversed the authorization immediately when you chose to pay cash. I understand how frustrating it must have been to not be able to use your credit card until the issue got resolved. I really heard you when you spoke of this to us, which is why I gave a discount on the room well below the current rate you were quoted. I was hoping that resolving the issue and offering a discount would be a satisfactory resolution to the matter, but I would again apologize if it was not.I am sorry that you felt that we did not let you finish your conversation. I did in fact want to hear what you had to say and also care very deeply about providing you great customer service. I will definitely use your experience with us to train my staff should an issue like this rise again. Please feel free to reach out at any time.

Hello, Thank you for taking the time to leave a review with us. We appreciate your kind words. If you ever are in the area again, please consider us for your stay as we enjoyed accommodating you.

Hello, Thank you for taking the time to leave a review with us. We strive to provide the highest quality service and care deeply about how our work effects guest like you. We appreciate and value guest like yourself. We hope we get another chance to accommodate you.

Hi Ryan,Thank you for taking the time to write a review. Looking back at your reservation you stayed for 5 days with room cleaning done everyday by a few different staff members. Also it appears that you didn't mention anything about needing any additional cleaning until you checked out. We can always offer more cleaning when messes are made after housekeeping has already cleaned your room, if you ask for it. We hope you come back and give us a chance by asking if you need any additional amenities from the hotel.

Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad to hear that you enjoyed your stay and would love to have you back again.

Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you enjoyed your stay and look forward to seeing you again.

Hello, Thank you for taking the time to leave a review with us. We are full of joy to hear we met your expectations. We hope this will not be the last time you join us.

Hello, Thank you for taking the time to leave a review with us! We appreciate your kind words and honest feedback. We hope this will not be the last time you stay with us!

Hello, Thank you for taking the time to leave us a review with us. We apologies if you were having issues with the shades in the room. We strive to provide the highest quality service and care deeply about how our work effects guest like you.

Hello, Thank you for taking the time to leave a review with us. Although it was not one we hope for, it is one we will use to better serve our guest. We apologize for the inconvenience you may have had at the hotel. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide.

Hello, Thank you for taking the time to leave a review with us! We strive to provide the best service possible! We hope this will not be the last time you join us !

Hello, Thank you for taking the time to leave a review with us! We strive to provide the best service possible! We hope this will not be the last time you join us !

Hello, Thank you for taking the time to leave a review with us! We appreciate you for taking the time to leave your kind and honest comment! We strive to provide the highest quality service and care deeply about how our work effects guest like you. We hope to see you again!

Hello,Thank you for taking the time to leave a review with us! We appreciate your kind words! I'll be sure to spread this kind message to our breakfast attendant! You will always be welcome here at the Holiday Inn Express in Woodland Hills! We hope to see you soon!

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Greetings! Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

We appreciate you leaving your honest feedback with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

We appreciate you leaving your honest feedback with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Hi,We require a 100 deposit from all our guests is is stated in the reservation screen and conformation. We also do not take cash, only credit cards. When you checked in, there was no mention of any service animals, and when you came in later, you had rushed through the lobby to the elevator. Because of this the front desk agent assumed they were pets being snuck in, and advised that we do not accept pets at the hotel.

We appreciate you leaving your honest feedback with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Greetings! Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

We appreciate you leaving your honest feedback with us. Thank you for taking the time to write this review. We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

We appreciate you leaving your honest feedback with us. Thank you for taking the time to write this review. We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

We appreciate you leaving your honest feedback with us. Thank you for taking the time to write this review. We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide. We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide. We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide. We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Thank you for taking the time to write this review. We appreciate you leaving your honest feedback with us. Although it was not one we hoped for, it is one that will be used to better our hotel. I'll personally speak to management about this issue. We hope you join us again.We strive to provide the highest quality service and care deeply about how our work effects guest like you.I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide.

Hello, Thank you for taking the time to leave a review with us! We appreciate you for staying with us and leaving a kind review! We strive to provide the highest quality service and care deeply about how our work effects guest like you. We hope you join us again!

Hello, Thank you for taking the time to leave a review with us! We kindly appreciate you for choosing our hotel for your stay! We hope to see you again! We'll be sure to pass on this kind comment to our breakfast attendant! Happy Holidays!

Hello, Thank you for taking the time to leave a review with us! We kindly appreciate you for choosing our hotel for your stay! We hope to see you again! Have a Happy Holidays!

Hello, Thank you for taking the time to leave a review with us! We kindly appreciate you for choosing our hotel for your stay! We hope to see you again!

Thank you for taking the time to review us as we appreciate all feedback. We are glad you had a good stay and hope to see you again.

Hello, Thank you for taking the time to leave a review with us. We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope we can see you again!

Thanks for taking the time to write a review with us as we appreciate all feedback. We are glad you had a good stay with us and hope to see you again.

Hello, Thank you for taking the time to leave a review with us! We appreciate you for staying with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We appreciate you for staying with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We appreciate you for staying with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Hello, Thank you for taking the time to leave a review with us! We greatly appreciate you joining us for your stay! We apologize if you had any issues in our parking garage during your stay. We are also contracted with the lot next door for additional parking. I'll speak to housekeeping to better insure this does not happen again! I apologize for any inconvenience this may have caused you!

Hello, This is amazing! We appreciate you for choosing our hotel for your stay! We strive to provide the highest quality service and care deeply about how our work effects guest like you. I'll be sure to show this amazing review to our breakfast attendant. We appreciate you!

Hello, Thank you for taking the time to leave a review with us! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!

Dear Neal S,Thank you, again, for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WOODLAND HILLS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I can assure you our agent did not find this funny in any way. Our agents stay positive to ensure guest that everything is okay when there is an issue.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 8182222299.Sincerely,Guest Relations8182222299

Hello, Thank you for taking the time to leave a review with us! We appreacaite for choosing our hotel for your stay! We strive to provide the highest quality service and care deeply about how our work effects guest like you.We hope to see you again!