Lobby

Reviews of Hilton Garden Inn Los Angeles Montebello

3 out of 5
Hilton Garden Inn Los Angeles Montebello
801 N Via San Clemente, Montebello, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1007 reviews" "
Rating 8 - Good. 263 out of 1007 reviews" "
Rating 6 - Okay. 88 out of 1007 reviews" "
Rating 4 - Poor. 45 out of 1007 reviews" "
Rating 2 - Terrible. 37 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ISAU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff
Stayed 1 night in Mar 2024

10/10 Excellent

Sergio G.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more security out by the cars
Stayed 1 night in Mar 2024

4/10 Poor

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too much for asking deposit
Stayed 1 night in Mar 2024

10/10 Excellent

Miriam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jo Anne, San Francisco

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect! The rooms were spacious and comfortable. Nice public space and very cool pool area. I’m planning to go back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a little hard I didn't sleep well!
Stayed 1 night in Mar 2024

6/10 Okay

Claribel

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel lacked maintenance, for example room 127 the restroom door doesn’t lock, the shower door rolls open on its own so you have to stick a towel to keep it close. Unlike the other Hilton hotel’s I’ve stayed at, they do not provide complimentary breakfast and charge 10 dollars a person for bread and spread. If you’re going to book at a Hilton, I suggest the Hilton suites in Downey. This location is just not great.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great scenery! The room was tidy and the tv seemed brand new.
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on Mar 8, 2024
Hello Joshua, we're pleased to hear you had a great experience with us! We look forward to welcoming you again.

10/10 Excellent

Helen

Business traveller
Liked: Staff & service, property conditions & facilities
Wonderful and quite
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on Mar 8, 2024
Hello Helen, we appreciate you taking the time to share your experience with us. We hope to welcome you back again the next time you are in the area!

2/10 Terrible

Britney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room next door kept their adjoining door open and had the TV on all night. Kept hearing loud people walking down the hallway. The heater was making noise, had to put something against it to make it stop rattling.
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on Mar 8, 2024
Hello Janette, thank you for taking the time to share your comments with us. Your feedback helps us with our continued efforts in enhancing the guest experience. We hope you consider staying with us again in the near future.

10/10 Excellent

Leonel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Feb 2024

6/10 Okay

Lawrence

Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023

2/10 Terrible

LUIS

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023

8/10 Good

JORGE

Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Stayed 1 night in Dec 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great night
Stayed 1 night in Dec 2023

10/10 Excellent

Norvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

LLOYD, ATLANTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course is closed for renovation. I'll have to play it when it reopens!
Stayed 1 night in Dec 2023

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Jazmin, thank you for the 5/5 rating! We are happy to hear you were satisfied with your stay.

4/10 Poor

Tawnee

Disliked: Cleanliness, amenities, property conditions & facilities
Lighting in bathroom and overall is terrible. No fans in bathroom. No robes in room, or atleast not the one I was in. The floor also had a weird creaking noise. I was very unsatisfied with my stay.
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Tawnee, we appreciate you taking the time to share your feedback. Our guest rooms were recently renovated but we regret to hear you are not satisfied with the design. We hope you consider staying with us again in the future. We would love the opportunity to welcome you back.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
It was great just that fire place did not work for an upgraded room should have worked
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Christopher, thank you for taking the time to share your feedback. We were able to resolve the fireplace issue you described thanks to your comments. We are pleased to hear you had a 10/10 experience!

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Kevin, thank you for taking the time to rate your experience. We're happy to hear you had a 10/10 stay!

10/10 Excellent

Selim

Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Selim, thank you for the 10/10 rating! We look forward to welcoming you back the next time you are in the Los Angeles area.

10/10 Excellent

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a Hilton Hotel and it was an amazing stay for sure. I definitely will consider this hotel again if I need to be in the area ever again.
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Brittany, we are thrilled to hear you had a great experience with us. We look forward to welcoming you back!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !
Manager on call Saturday morning was great, we were able to do early checkin and make it to our festival on time!
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Jose, thank you for taking the time to share your experience. I will make sure to share your positive comments with our team. We're happy to hear you had a 10/10 stay!

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Luis, thank you for the 5/5! We look forward to welcoming you back.

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Eduardo, thank you for the 5/5 rating. We look forward to welcoming you back!

10/10 Excellent

Sandra

Business traveller
Liked: Amenities
Excellent customer service!!!
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Sandra, we appreciate you taking the time to share your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Blanca

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really loved our stay here at the Hilton Garden Inn. It gave us such a great feeling being there. It was super clean, the beds were extremely comfortable, and the amenities were a plus. This would be my go to anytime I am in the area.
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Blanca, thank you for sharing your great feedback. We are pleased to hear you enjoyed your stay with us and that you plan on visiting us again in the future. We look forward to welcoming you!

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it’s in a safe area. Hotel was clean and staff friendly. Will be booking here more often.
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Jonathan, thank you for the 5/5! Happy to hear you felt safe and welcomed during your stay. Visit us again soon!

10/10 Excellent

HARUT, North Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect all and a electric car charger.
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Harut, thank you for the 5/5! We're happy to hear you were pleased with your stay and our amenities. We look forward to welcoming you back.

10/10 Excellent

Jaime

Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Jaime, thank you for the 5/5! We're happy to hear you had a great stay with us and we look forward to welcoming you back.

10/10 Excellent

Patricia

Stayed 3 nights in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Kevin, thank you for the 10/10! We look forward to welcoming you back.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice a clean. Staff were attentive and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

marina

Travelled with family and small children
Liked: Amenities
liked how they were super niece and allowed is to check in earlier at no extra fee
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always nice
I love staying here but I always forget my pillow. Pillows a little too soft. My husband uses 2 n so do I. I guess I could’ve asked for 3 more pillows . ?
Stayed 1 night in Nov 2023

10/10 Excellent

BRANDON

Stayed 2 nights in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Brandon, thank you for the 5/5! We are pleased to hear you were satisfied with your stay.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and easy to find from the main highway. We happen to check in on a weekend in which the facility next to the property had a celebration which affected the parking quite a bit. I enjoyed serenity and safe environment through out the property.
Stayed 1 night in Oct 2023
Response from Cindy Suchite, Assistant General Manager on Nov 7, 2023
Hello Jorge, thank you for taking the time to share your feedback. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hollween weekend
Parking to check in, luggage dolly, small bar , restaurant, was great,. Great location overall, easy access to freeway,. Only time was it cost of deposit, for one day ? $200 thats pricey, otherwise its a fantastic place!
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, easy to get to, very nice people. Easy online check in and no extra fee for parking! I hate getting nickel and dimed on every little thing!
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Stayed 1 night in Oct 2023