Exterior

Reviews of Hilton Checkers Los Angeles

4 out of 5
Hilton Checkers Los Angeles
535 South Grand Avenue, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 141 out of 1005 reviews" "
Rating 4 - Poor. 91 out of 1005 reviews" "
Rating 2 - Terrible. 76 out of 1005 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sirikorn

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Sirikorn, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Nov 2023
Response from General Manager on Mar 19, 2024
Dear Rodrigo, Thank you for sharing your comments. We are pleased to read how much you enjoyed your stay. Everything we do is aimed at making our guests feel right at home. We appreciate you choosing Hilton Checkers Los Angeles during your time in the area. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Alex A

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional clean and and safe.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Alex A, We're delighted by your review! A clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and we would be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

christina, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Christina, It was a pleasure to read your fantastic review of the Hilton Checkers Los Angeles. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you again for your review. We hope to see you soon! Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Daniel, Kingwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some water in the room would be nice. We liked the terrace.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Daniel, It is wonderful to read how much you enjoyed your stay at Hilton Checkers Los Angeles. We are pleased that you appreciate our amazing views from the terrace. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Phillip, Stockton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Phillip, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Checkers Los Angeles. We look forward to your return and wish you all the best with your future travels.Best Regards,Althea AbdallahGeneral Manager

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness, staff & service
The room was well kept, bathroom was a decent size. The room was a bit small, the mini fridge did not work and no microwave. There was quite a bit of noise but that’s to be expected in that location.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Rosa, We appreciate your positive feedback regarding the well-kept room and spacious bathroom. We regret any inconvenience caused by the room size and its amenities. Your understanding of noise levels in a bustling location is valued. We strive to provide a comfortable stay and hope to welcome you back for an improved experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

LEIGH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Staff were great and helpful. In a good location for getting around.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear LEIGH, Thank you for staying with us at Hilton Checkers Los Angeles and posting your kind remarks. We appreciate you highlighting our relaxing rooms and the seamless service provided by our devoted staff members. We're also glad our convenient location was beneficial for your travels around the city. We loved hosting you and hope to welcome you back for another satisfying stay soon!Best Regards,Althea AbdallahGeneral Manager

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
The Valet and Front Desk staff were incredibly nice, they took complete care of us. The reason for the average rating is because of all the fees that were charged for each day we stayed. The nightly rate for the actual room itself was around $150/night, but after a 3 night stay we ultimately were charged $1000 after all of the fees, taxes and parking. I wouldnt say it was worth it to stay there for that much money.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Jessica, Thank you for choosing us and for taking the time to evaluate your stay. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks about our staff. We always want our guests to enjoy our great location, hospitality, and accommodations, so we are disappointed that your visit did not meet some of your expectations. We value our guests' feedback, and we thank you for taking the time to share yours. We hope you will return and give us another opportunity to confirm why we are consistently a preferred choice for the area. Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Marco

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Marco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles, and we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente servicio, limpio y personal muy amable
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Cecilia, Thank you for choosing Hilton Checkers Los Angeles and taking the time to share your experience. We are thrilled that our staff helped make your stay memorable. We also believe we have the best team in town and work hard daily to deliver outstanding service. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It was a true pleasure to have you as our guest, and we hope to see you again.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Myca Love

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy walk to local shops and restaurants. The hop on/hop off bus stop is steps from the entrance. Rooms were nice, service was great!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Myca Love, We're delighted to hear that you enjoyed your stay at Hilton Checkers Los Angeles! It's fantastic to know that our convenient location, comfortable rooms, and excellent service contributed to a positive experience. Thank you for your kind words, and we hope to welcome you back soon for another memorable stay!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Marcos

Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Marcos, Thank you for the kind review of Hilton Checkers Los Angeles! We're delighted to have provided you with a satisfying visit and are pleased to see that you appreciated our immaculate accommodations. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Jennifer, We are happy you had a lovely stay at Hilton Checkers Los Angeles! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more incredible experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Nyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the amazing woman that checked me in. Great room. ONLY downfall or “negative” is the parking situation.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Nyna, We're delighted to learn that you had a great experience with us at Hilton Checkers Los Angeles. Thank you for acknowledging our devoted staff members and relaxing rooms. However, we apologize for any displeasure caused by our parking service. We strive to provide a premium and seamless valet service for guest convenience and satisfaction, and we regret failing to meet your expectations. Your feedback is valuable to us, and we'll explore ways to enhance our guest experience moving forward. Thank you for choosing us, and we hope to have the opportunity to welcome you back for another excellent stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valets were very helpful and friendly. The breakfast and meals at the restaurant were excellent. I appreciate the safety feature in the elevator with the need to swipe room key before it would ascend
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Brenda, We're delighted to learn that you had a wonderful experience with us at Hilton Checkers Los Angeles! It's fantastic to see that our devoted staff members made your visit exceptional and that the delicious meals at our restaurant added to your enjoyment. Further, we are pleased that you appreciated the added safety feature in the elevator, highlighting our commitment to ensuring a secure and comfortable stay for all our guests. We can't wait to have the pleasure of welcoming you back for another exceptional stay!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Timothy, Warranwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Timothy, Thank you for the fabulous review. We are thrilled we met your expectations for a fantastic experience at Hilton Checkers Los Angeles. We hope to have the pleasure of doing so again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Tania

Travelled with family
Great location. Clean but ‘tiered’ in some areas. Inconsistency with staff. Some fantastic others not so much. Very quiet which was great and lots of dinning options. More a hotel aimed for business guests. For example, limited room service (only dinner), limited facilities / amenities etc. would stay again but maybe not for as many days.
Stayed 8 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Tania, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your kind feedback on our convenient location and immaculate environment. It's a pleasure to read that you enjoyed the quiet ambiance and dining options. Further, we appreciate your input regarding our staff. Providing excellent hospitality is our goal, and your review guides our continued efforts for improvement. We look forward to welcoming you back in the future for another satisfying visit.Best Regards,Althea AbdallahGeneral Manager

2/10 Terrible

Afidal

Disliked: Cleanliness, property conditions & facilities
The shower don’t have air fun most electric socket loss and unsafe for kids
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 6, 2024
Dear Afidal, We sincerely apologize for the troubles you experienced during your stay. Your feedback is valuable, and we regret any inconvenience caused by the shower and electrical outlets. Rest assured, we are addressing these issues promptly to enhance safety and convenience for our guests. We are committed to improving our services and hope you will allow us the opportunity to provide you with a more enjoyable and comfortable experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Anna, Thank you for sharing your fabulous rating! We are thrilled you thoroughly enjoyed your time with us at Hilton Checkers Los Angeles. We hope you will revisit soon for many more fulfilling visits.Best Regards, Sam Sudah General Manager

2/10 Terrible

Oralia

Response from General Manager on Feb 8, 2024
Dear Oralia, Thank you for rating your recent visit to our hotel. Our goal is to provide every guest with an exceptional stay. Therefore, we sincerely apologize for any difficulties you may have experienced. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. Best Regards,Althea AbdallahGeneral Manager

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
They over charged me after my stay and their customer service is horrible.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Dear Oscar, Thank you for taking the time to share your concerns with us. It is very disappointing to read that your stay was anything other than the seamless experience we strive to provide. We are investigating the issue regarding the charge to identify what went wrong and to rectify it as best we can. We want to reassure you that we are committed to enhancing our services and hope you will give us the opportunity to regain your trust on a future visit. Please feel free to reach out to us directly at the hotel so we can assist you in any way we can. We look forward to hearing from you soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful from valet to the front desk really professional
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Carlos, Thank you for your glowing review of Hilton Checkers Los Angeles! We're delighted to learn that our devoted staff members, from valet to the front desk, provided you with professional and friendly service. Your recognition means a lot to us, and we'll certainly share your compliments with our team. It's our pleasure to make your stay enjoyable, and we look forward to welcoming you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good looking place. Drinks are a bit pricey but good.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Dear Guest, Thank you for sharing your positive experience at Hilton Checkers Los Angeles! We're delighted you found our hotel appealing and enjoyed the quality of our drinks despite the pricing. Your feedback is valuable, and we hope to welcome you back for another memorable stay.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Kenneth, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate accommodation in a part of the city close to major cultural activities: Walt Disney Concert Hall and The Music Center.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Kenneth, Thank you for staying with us at Hilton Checkers Los Angeles. We continually aim to ensure our guests have the best time with us, so we are thrilled you appreciated our accommodations and proximity to cultural landmarks like the Walt Disney Concert Hall and The Music Center. It's a pleasure having you as our guest, and we look forward to welcoming you back for another satisfying stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Edgar, It is wonderful to know you enjoyed everything about your time at Hilton Checkers Los Angeles and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Dear James, Thank you for your outstanding rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Jesus, It was a pleasure hosting you at Hilton Checkers Los Angeles. Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing an enjoyable experience. We appreciate your recognition and look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

heather

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Heather, Thank you for the outstanding rating for Hilton Checkers Los Angeles. We are delighted that from check-in through check-out, your experience was nothing short of exceptional. We loved having you as our guest and look forward to your return.Best Regards,Althea AbdallahGeneral Manager

6/10 Okay

Jenny

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Jenny, Thank you for taking the time to evaluate your recent visit to our hotel. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. We look forward to seeing you again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

2/10 Terrible

Olga

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged fees upon checking in no parking it came with a fee, no room service like mentioned no late check out after I was told so.. very inconvenient cigarette odor not ok for children
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Olga, Thank you for taking the time to share your experience. We're sorry to read about the inconveniences you encountered during your stay. Regarding the additional charges, we have a small mandatory daily fee that includes premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, and a daily 15 dry cleaning/laundry credit. This fee also covers CA Tourism and LA Tourism Marketing District assessments. We understand that this might not have been communicated clearly, and we apologize for any confusion. We're here to make your stay as comfortable as possible, and we apologize for any lapses in service. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Lisa, We genuinely appreciate your outstanding rating and are delighted that you loved your visit to our hotel. Thank you for taking the time to let fellow travelers know about your experience, and we look forward to hosting many more visits to Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and bed was comfy! It wasn't noisy and front desk staff were welcoming every time I entered/re-entered.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear James, We're thrilled to know you had a wonderful experience at Hilton Checkers Los Angeles. Your satisfaction is our priority, and we're delighted that you found your room clean, the bed comfortable, and our staff welcoming. We're dedicated to providing exceptional stays, and we look forward to hosting you again for another enjoyable visit. Thank you for choosing us.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Raihana

Stayed 1 night in Oct 2023
Response from General Manager on Nov 18, 2023
Dear Raihana, We appreciate you taking the time to leave your kind rating for Hilton Checkers Los Angeles. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Abraham

Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Abraham, Thank you for the fantastic rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles; we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Anoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Dear Anoma, We loved seeing your excellent rating and cannot thank you enough for it. On behalf of everyone here at Hilton Checkers Los Angeles, we welcome you to revisit and stay with us again whenever you are in the area!Best Regards,Althea AbdallahGeneral Manager

6/10 Okay

Fernando

Travelled with partner
Disliked: Staff & service, amenities
Staff needs training on being more hospitable.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Fernando, Thank you for sharing your review of your stay with us. Your total satisfaction is our top priority; therefore, we apologize for any lack of attentiveness on our part. We will share your remarks with the team to ensure we are well-poised to serve you in the future. We hope you will allow us another opportunity to show you the exceptional hospitality we are known for the next time you are in the area. Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Center, main street, big rooms, good TV 2. Too many homeless people around and garbage under the windows Price for 50 grams of Sherry at bar- 18.53 !, Price for 2 small bottles of Perrier water is too much ($16 approximately ), no liker bar at all , no microwave Breakfast is too expensive, no dinner at all No PC computer for people like us (without smartphones)
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Dear Eugene, We appreciate your recent stay at Hilton Checkers Los Angeles and your feedback. It's a pleasure to know you enjoyed our central location, spacious rooms, and thoughtful amenities. However, we apologize for the inconvenience you faced and understand your concerns. Rest assured, your feedback will be discussed with our team as we continuously strive to improve. We are fully committed to delivering excellent experiences and hope to have the pleasure of welcoming you again soon. Thank you for choosing us.Best Regards,Althea AbdallahGeneral Manager

8/10 Good

JOSE

Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear JOSE, Thank you for your generous rating. We are pleased that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to hosting many more visits to Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

4/10 Poor

Gabriela

Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Gabriela, We appreciate you being our guest during your recent visit to Los Angeles. We are disappointed that your experience was anything other than exceptional. We are continually working to enhance our guests' satisfaction, and we hope you will give us another opportunity in the future.Best Regards,Althea AbdallahGeneral Manager

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We paid for a two night stay that came out to 800 bucks. The room service shuts down early and options are limited, for ordering food in you have to meet delivery people in the lobby, the floors were dirty, on the second day there the fire alarm was malfunctioning on day 1 it went off 4 times waking us up early and my infant up from his naps. This is the last time we use this hotel
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Crystal, We are sorry to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Moreover, we truly regret that you had to experience the fire alarms sounding in the middle of the night, disturbing your sleep. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Your feedback is of utmost importance to us, and we take these matters seriously, as ensuring every guest's comfort is our highest priority. We hope to have the opportunity to offer you a more restful night's sleep on your next visit.Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Jina

Liked: Cleanliness, property conditions & facilities
Put water in the room!!!
Stayed 2 nights in Sep 2023
Response from General Manager on Dec 5, 2023
Dear Jina, It was a pleasure hosting you at Hilton Checkers Los Angeles, and we hope you enjoyed most of your stay. Your comments regarding water in the rooms have been noted, and we will consider it for future enhancements. Thank you for choosing our hotel; we hope to see you again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Great accommodations!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Jessica, Thank you for posting a review so other travelers can see what makes us a great choice when visiting Los Angeles! It's delightful that you enjoyed your time at Hilton Checkers Los Angeles, and we are happy you were impressed with our outstanding customer service and accommodations. It was a pleasure hosting your visit, and we look forward to your return!Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service at the front desk, bar, and valet
Stayed 1 night in Sep 2023
Response from General Manager on Sep 21, 2023
Dear Cassandra, Thank you for your kind words about Hilton Checkers Los Angeles. We greatly appreciate your feedback and are delighted to read you had an excellent experience with our devoted associates. Our staff takes pride in providing exceptional service, and your comments motivate us to continue delivering the best service possible. It was our pleasure accommodating you, and we hope to see you again soon.Best Regards,Althea AbdallahGeneral Manager

8/10 Good

Ansar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Ansar, Thank you for the generous rating! We are pleased that you had a great stay. It was a pleasure having you at Hilton Checkers Los Angeles, and we look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Dear Cynthia, We are thrilled you had an excellent time staying with Hilton Checkers Los Angeles. Our goal is to ensure a seamless visit for every guest, and it is gratifying to see your fabulous rating. We enjoyed hosting you and hope to have you back soon for another outstanding experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Evelyn, Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for a couple. We stayed one night and walked to a nice restaurant. Area felt safe. Customer service on point. Definitely will stay again.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Evelyn, It is such a great pleasure to read about your stay, and we cannot thank you enough for the fabulous rating. We work hard to ensure each guest has a relaxing experience, and it is gratifying to know we made this happen for you with our outstanding service and convenient location. We enjoyed having you as our guest at Hilton Checkers Los Angeles, and we can't wait to have you back again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

LaQuetta

Liked: Amenities
My stay was AMAZING!
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Dear LaQuetta, We are delighted you chose to stay with us at Hilton Checkers Los Angeles. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Best Regards,Althea AbdallahGeneral Manager

6/10 Okay

Grace

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 24, 2023
Dear Grace, We appreciate you taking the time to leave your rating and are happy you liked various aspects of your stay. However, we apologize for failing to meet some of your expectations. We hope to have another opportunity to welcome you back and provide you with the outstanding experience you deserve. Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Downtown LA!
Beautiful establishment, great room, relaxing bar area to unwind. We will stay here again!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Sam, Thank you for choosing Hilton Checkers Los Angeles and sharing your generous feedback. We are delighted that you thoroughly enjoyed your stay! We also appreciate you mentioning you had a fabulous time at our relaxing bar area. It was a pleasure accommodating you, and we look forward to your return.Best Regards,Althea AbdallahGeneral Manager