Breakfast, lunch and dinner served

Reviews of DoubleTree by Hilton San Pedro - Port of Los Angeles

4 out of 5
DoubleTree by Hilton San Pedro - Port of Los Angeles
2800 Via Cabrillo Marina, San Pedro, CA

Reviews

7.6

Good

Rating 10 - Excellent. 424 out of 1008 reviews" "
Rating 8 - Good. 230 out of 1008 reviews" "
Rating 6 - Okay. 156 out of 1008 reviews" "
Rating 4 - Poor. 107 out of 1008 reviews" "
Rating 2 - Terrible. 91 out of 1008 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lucila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The mattress and pillows were super comfortable. I wish we would've been able to get a room with water view.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton San Pedro on Mar 25, 2024
Dear Lucila,We are glad you enjoyed your visit. Thank you for leaving a review and noting our high cleanliness standards. We appreciate you choosing us and look forward to welcoming you again.

2/10 Terrible

David A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strike going on made a bad impression way too loud to make guests walk through. Then the room we booked was not available due to maintenance issue. The lamp shade in between beds had something all over it. Finally the toilet paper wasn’t on a holder just on the bathroom counter and looked like it had rust on it. We called for replacement that never came. The restraint had no service so we had to spend more to get food. Overall very disappointed.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton San Pedro on Mar 26, 2024
Dear David,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property next to a huge marina. Clean rooms and facility. Sidewalks near the property that provided for lovely morning walks. My only compliant was that I was not made aware of the worker's strike upon arrival. So after a late check in, after arriving from the East Coast, I was abruptly awaken by drum beats, blowing horns and shouting at the most ungodly hour! Which continued throughout the day. Dining was limited to breakfast which i was never told in advance.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton San Pedro on Mar 26, 2024
Dear Joseph,We're happy to hear from you! Thank you for leaving a review and noting our high cleanliness standards and lovely property. Our apologies that you had to experience the circumstances that is out of our control. We appreciate your understanding and patience during this challenging time. We hope to see you again on your next visit.

6/10 Okay

Grigorios

Business traveller
Liked: Property conditions & facilities
The wait for the reception staff to receive the breakfast bill so I can check out.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 22, 2024
Our apologies regarding the issue you mentioned we hope you visit us again soon.

8/10 Good

Vivian, La Marque

Travelled with partner
Liked: Cleanliness, staff & service
Close to cruise port and has a shuttle. Hotel overall is dated and feels old but it was clean and the restaurant had yummy tacos.Bed was hard and very uncomfortable, just stayed 1 night so it was adequate.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 22, 2024
Thank you for booking your stay with us we appreciate your business and look forward to you visiting us again soon in the not-so-distant future..

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 22, 2024
Thank you for booking your stay with us we appreciate your business and hope you will consider us again for your future stays

2/10 Terrible

Bruce

Business traveller
Liked: Amenities
I was placed in a room next to the air conditioning unit that had a cycle of 3 minutes of silence and the 8 minutes of what I’d describe as a helicopter landing in my room, with walls shaking on a continuous loops. The view was of the car park with a canopy hiding the trash, I will not be back.
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton San Pedro on Mar 26, 2024
Dear Bruce,We appreciate you taking the time to leave us your rating. My apologies for disappointing you with your accommodations. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for staying with us.

6/10 Okay

Marilyn, Apache Junction

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Queen bed was the size of a double. Right outside our window, room 249 corner, there were vendors set up under tarps blasting music and honking an airhorn at traffic to get their attention. This went on 'til 8pm. Then they started right up again at 8am.... way too early to hear Macarena! And, lastly, I know the Doubletree has no control over the Union picketing outside.. But they were banging several drums, blowing horns, and yelling their heads off...... We will Not stay here again... the Hotel or Expedia should have notified us of this by email... we should have had the option to change to another hotel. Housekeeping was at a mimnum and the restaurant was closed due to staff on strike. Nearest retaurant was a mile walk. Good things... very nice staff at checkin and the great shuttles to the cruise ship.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 22, 2024
On behalf of our hotel, we sincerely apologize for the inconvenience this has caused you. We hope you will consider us for your future stays at a better time.

10/10 Excellent

Joanna

Stayed 1 night in Jan 2024
Response from Hotel Staff on Mar 22, 2024
Thank you for booking your stay with us we are happy to hear you enjoyed your stay please visit us again soon.

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hallways either smelled stale or like it had some water damage. the hotel cleaning staff spent their days boycotting the actual hotel and would start their picket line as early as 7am. they would be right outside the hotel with bullhorns, drums and horns requesting a new contract and that would last all day long. it was a terrible stay
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton San Pedro on Mar 1, 2024
Dear Jasmine,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton San Pedro on Mar 5, 2024
Dear Margaret,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

8/10 Good

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing, despite the picketing going on outside. They ALL deserve raises, their jobs are dirty, rough, endless, and unappreciated! I would recommend better food options, and also try harder to keep food hot!
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton San Pedro on Feb 24, 2024
Dear Lisa,Thank you for taking the time to write a review. We appreciate the feedback. Thank you for recognizing our amazing staff and we hope to welcome you again soon.

2/10 Terrible

Lisa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were hotel workers that were protesting outside the front doors with snare drums and a microphone. When we got there, we had to literally walk through their protest to check into the hotel. It was super uncomfortable, they stopped about 5 o’clock that night . Then they started at 7 AM. Our room was right above the front door. It’s was extremely loud, we did not have to get up that early, but there was no way we could sleep through it! Hilton pay your people a living wage!!!
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton San Pedro on Feb 20, 2024
Dear Lisa,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton San Pedro on Feb 6, 2024
Dear JoAnn,Thank you for taking the time to write a review. We appreciate the feedback.

6/10 Okay

Tia

Travelled with family
Disliked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Jan 2024
Response from DoubleTree by Hilton San Pedro on Feb 5, 2024
Dear Tia,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

2/10 Terrible

Paddie

Travelled with family
The property is old, dated, smells moldy, musty and in desperate need of an overhaul. Room looked out at a big dumpster, old abandoned furniture and garbage strewn everywhere. Food and beverages at inflated prices. Cancelled our second night as they could not accommodate a room change.
Stayed 2 nights in Jan 2024
Response from DoubleTree by Hilton San Pedro on Jan 31, 2024
Dear Paddie,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view and grounds..
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton San Pedro on Jan 31, 2024
Dear Kathleen,It was kind of you to take the time to review our hotel. We are glad you enjoyed your visit and hope to host you again.

8/10 Good

Saulius

Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful location
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 27, 2024
Thank you for booking your stay with us. We hope to see you again in the not so distant future.

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a place to put your head for a night pre cruise. The staff were all very nice and helpful and the free shuttle was great. The hotel itself could use an upgrade.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Hotel San Pedro on Jan 24, 2024
Dear Thomas,Thank you for taking the time to leave us your rating and for recognizing our friendly and helpful staff. I'm happy to say that our hotel is planning for remodeling in the near future.

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night before our cruise. Staff was wonderful, went out of their way to take us to town for lunch and pick up. The restaurant staff was so sweet to bring us up our food to our room when we ordered our dinner ‘to go’ even though they didn’t have to. Beautiful views of the marina and a really nice walk too. The pool was perfect for our kids and the hot tub really big and in a cute, more private area a little farther from the pool. Our shuttle to the cruise was seamless and very appreciated. Overall HIGHLY recommend!
Response from DoubleTree by Hilton Hotel San Pedro on Jan 24, 2024
Dear Kandice,Our associates make sincere hospitality their priority. We appreciate your kind review and we are glad to know you enjoyed your stay. We look forward to seeing you upon your return to the area.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason I didn't give it a five star is that no continental breakfast and raccoons around the pool at night.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton San Pedro on Jan 20, 2024
Dear Marie,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton San Pedro on Jan 19, 2024
Dear George,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton San Pedro on Jan 17, 2024
Dear Juan,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience and we hope to welcome you again soon.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton San Pedro on Jan 10, 2024
Dear Lisa,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

8/10 Good

HOPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property needs an update Kinda old
Stayed 3 nights in Dec 2023
Response from DoubleTree by Hilton San Pedro on Jan 6, 2024
Dear Hope,Thank you for taking the time to write a review. We appreciate the feedback.

10/10 Excellent

Carlos h

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Jan 17, 2024
Dear Carlos,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5 star review and we hope to see you again.

2/10 Terrible

SHERRY L

Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 30, 2023
Dear Sherry,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

4/10 Poor

georgia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
compared to the room we had last time we stayed with you, this room was subpar. The mattress was terrible, the posistion of the tv made it hard to watch in bed, only 1 light worked. Felt very motel not hotel. I love this place so was dissapointed.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you for booking your stay with us. We apologize for the inconvenience of having a terrible mattress and your experience during your stay with us and we hope you will give us another chance at staying with us in the not so distant future

6/10 Okay

Tara

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 30, 2023
Dear Tara,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

2/10 Terrible

Liliana

We arrived at 1am from our flight being delayed. We were not told that there were protesters on the premises when the hotel was aware. The protesters started at 6am. I was not able to get any sleep or rest.
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear Liliana,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

2/10 Terrible

Nicki

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear Nicki,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

6/10 Okay

Subbu

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear Subbu,Thank you for taking the time to write a review. We appreciate the feedback.

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear Kevin,Thank you for taking the time to write a review. We appreciate the feedback.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel on the marina. Easy parking right in front. Great location for us to visit friends in San Pedro, Long Beach and Palos Verdes. Second time staying here and happy with everything.
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear Lisa,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience. It was a pleasure to host you, we hope to welcome you again soon.

2/10 Terrible

Galen

Travelled with family
Disliked: Staff & service, amenities
The staffs are horrible. They have strike from day to night, lots of noise since 5:00 am. Also the parking said free but ended up charging us $15/day. Horrible experience and will never come back.
Stayed 4 nights in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear Galen,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The linens were dirty. The room was not cleaned despite our 2 night stay. No change of towels. Room was musty seemed unclean, not used for a while. Mattress was worn out and old. Also the coffee tasted terrible.
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 21, 2023
Dear John,Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of the room. We will strongly take note and inform our maintenance and housekeeping team regarding this. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 15, 2023
Dear Jessica,Thank you for taking the time to leave us your rating. We appreciate the feedback.

4/10 Poor

nicholas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 9, 2023
Dear Nicholas,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

6/10 Okay

Jonathan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Just OK! Could do better.
This is a hotel that needs renovation and improvement. Fundamentally there is nothing wrong but everything seems to be just ok. It is clean enough but the internet service was poor, the bathroom plugs didn't stop the water draining properly, tiles we broken in the elevator and the restaurant menu was very limited but the staff were friendly. It is a shame as this hotel could enhance the good name of Hilton but it doesn't.
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 9, 2023
Hello Jonathan,Thank you so much for taking your time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that you had a maintenance issues during your stay but thank you for recognizing our friendly staff. I'm happy to say that our hotel is planning for remodeling in the near future.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heat..l
The only issue was the heating are room was freezing and the heat wasn’t working.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton San Pedro on Dec 9, 2023
Dear Ronald,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. I do apologize for the malfunction heater and I regret that we let you down in this area. Thank you for choosing our hotel and hope to welcome you again soon.

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!! Loved it. Super clean! Wonderful staff. Beds were very comfortable. ❤️
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 9, 2023
Dear Cassie,Our associates make sincere hospitality their priority. We appreciate your kind review and we are glad to know you enjoyed your stay. We look forward to seeing you upon your return to the area.

2/10 Terrible

John

Travelled with group
Liked: Cleanliness, property conditions & facilities
Person checking me in was rude and not helpful.
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton San Pedro on Dec 9, 2023
Dear John,We appreciate you taking the time to share your experience. My sincere apologies that you found our associates unhelpful and insincere. We strive to provide sincere hospitality and clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement. Thank you for staying with us and hope to see you on a return trip.

6/10 Okay

Joan

Liked: Cleanliness, staff & service, room comfort
Room with a beautiful view, but room not so....
Beautiful view of the harbor. The room has a pocket door for the bathroom, the door is not functioning properly, it slides VERY hard, and to open the same thing. There is NO hair dryer in the room, this has to be the most expensive hotel we have paid for and didn't offer a hair dryer. The service in the dining room, is very slow - we stood and waited for a table from 7:50 am till 8:18 before we were seated, the line kept growing longer and longer.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton San Pedro on Dec 5, 2023
Dear Joan,Thank you for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear about the malfunctioning bathroom door that affected your experience. Thank you for staying with us.

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I travel for work. Im always in hotels, ive never stayed at a decent hotel that does not offer a free breakfast. Until now. The same self serve breakfast at Marriott, Hampton Inn, was an extra $50 at this mediocre Hotel. At $220 per night, i will never stay at a double tree or Hilton ever again.
Response from DoubleTree by Hilton San Pedro on Nov 29, 2023
Dear Scott,Thank you for your time in reviewing our hotel. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton San Pedro on Dec 9, 2023
Dear Thomas,Thank you for taking the time to write a review. We appreciate the feedback.

10/10 Excellent

Diana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice property. Good size TV in room.
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton San Pedro on Nov 29, 2023
Dear Diana,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination and awesome food!
Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton San Pedro on Nov 29, 2023
Dear Nina,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience. It was a pleasure to host you and hope to welcome you again soon.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the hotel was secluded and there wasn’t anyway to get around beyond 5 miles unless you took a taxi or Uber. They only had one restaurant in the hotel that was open, quite noisy and very expensive. There little snack area really didn’t have any options to pick from.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton San Pedro on Nov 29, 2023
Dear Deborah,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Another Run Down Hilton Property
The staff was wonderful and eager to assist. Our only complaint is that the hotel is in a run down condition. We sat yes at this hotel 7 years ago and it was in very nice condition. Now the hotel is in desperate need of a refresh. The carpet I. The room was frayed, wallpaper in the hallways damaged, outdoor furniture in disrepair and no cushions. This is the second time in the last year that we have stayed at a Hilton property and been shocked at the condition of the property. I have never had this experience at a Marriott, their properties are always very well maintained. I have to say I will be avoiding any Hilton hotel in the future.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 24, 2023
Thank you for booking your stay with us. We apologize for any inconvenience or issues you may have had during your stay. We anticipate our renovation to the hotel to begin soon we hope to see you again in the not-so-distant future upon completion.

10/10 Excellent

Louise

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton San Pedro on Dec 12, 2023
Dear Louise,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.