So, 9th trip to LA. Third stay at Terranea.
My first two stays here were 4 star and two star respectively.
Well, I must first congratulate the hotel management for identifying potential issues within this already impressive property. Secondly, the attention to detail despite the fact the hotel was very busy was second to none.
This trip I made use of Bashi, Nelsons, Ceilo's, valet, pool, spa the entire resort and often the perfection of the lounge and the staff there.
I'm easy to get along with but I'm hard to impress especially when in California. This trip was flawless thanks to the attentive staff of Terranea. From check in to lounge to Nelsons to Bashi, etc...was perfection.
Stand outs were Jennie in the lounge and her perfect attention to every detail despite being ridiculously busy due to a packed lounge. This isn't just flawless training, but is indeed a reflection of the quality of people Terranea focusses upon during the hiring process.
I'm trying hard to find something wrong with the stay, but I can't. The property is always first class but this trip, the staff was impeccable...which was my original complaint for the first two stays this year.
Very well done, Terranea...the effort was obvious and appreciated!
I'll be back.
James from Canada
Located on California's secluded Palos Verdes peninsula, this Mediterranean-style resort, next to the Pacific Ocean and whale …More