Exterior

Reviews of Days Inn & Suites by Wyndham Artesia

2.5 out of 5
Days Inn & Suites by Wyndham Artesia
17510 Pioneer Blvd, Artesia, CA

Reviews

7.2

Good

Rating 10 - Excellent. 319 out of 1011 reviews" "
Rating 8 - Good. 285 out of 1011 reviews" "
Rating 6 - Okay. 177 out of 1011 reviews" "
Rating 4 - Poor. 97 out of 1011 reviews" "
Rating 2 - Terrible. 133 out of 1011 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Arianna Nichole, Poulsbo

Travelled with partner
Liked: Staff & service
Property was decent. Bed was hard and extremely uncomfortable. I only stayed 1 night and had to get another hotel for the remaining of my stay. Property had old furniture sitting around the grounds.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Arianna,Thank you for your feedback regarding your recent stay at our hotel. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of meeting your expectations in this regard. We will address the issue with the bed to ensure that it meets the comfort standards expected by our guests. Additionally, we will review our groundskeeping procedures to ensure that any old furniture is promptly removed to maintain the aesthetics of the property. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Appears that they are under renovations during our stay there but will be a nice place once completed
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Juan,Thank you for your feedback regarding your recent stay at our hotel. We understand that renovations can sometimes disrupt the guest experience, and we appreciate your understanding and patience during this time. Rest assured, we are working diligently to complete the renovations as quickly as possible to provide an even better experience for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Margarita C

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was not too clean the towels very old, The staff people was good not excellent
Stayed 4 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Margarita C,We appreciate your feedback regarding the cleanliness and staff service during your stay. Your comments will be shared with the team for further improvement. Thank you for taking the time to provide us with your valuable input.

6/10 Okay

Nameet

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 22, 2024
Hi Nameet,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Excellent

Andrew, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, front desk is always polite and personable and room is exactly what I needed.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Andrew,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and comfortable accommodations at a reasonable price is our goal, and we're delighted that we could meet your needs. We truly appreciate your kind words about our front desk staff. We strive to provide friendly and personable service to all our guests, and it's wonderful to hear that we succeeded in making your stay enjoyable. We value your input and hope to have the pleasure of welcoming you back for another great stay in the future!

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Christina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Nelson

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room floor is so dusty including the window. The restroom is so dirty. Door knob in the restroom not working. Towels are now yellowish in color(needs to be teplaced). Restroom floor is also dusty. The Receptionist is not accommodating. In general… so awful😠
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 19, 2024
Hi Nelson,Providing a clean and comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of meeting your expectations in this regard. We take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams immediately. Steps will be taken to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. Additionally, we will inspect and repair any faulty fixtures, such as the door knob in the restroom. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Ernesto,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 19, 2024
Hi John,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness
Limited breakfast menu.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Petra,We appreciate your feedback and will share your comments with our team for future improvements. We hope you otherwise enjoyed your stay with us.

6/10 Okay

KINES 6300

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in a bad area. There was razor wire on the back parking lot. Also was told by security to not park in front as a result of theft from cars.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello KINES 6300,We appreciate your feedback regarding your recent stay. The safety and security of our guests is of the utmost importance to us, and we take all necessary precautions to ensure a secure environment. Thank you for bringing your concerns to our attention so that we can address them accordingly.

10/10 Excellent

Bridgette

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Bridgette,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate you choosing us for your accommodation needs and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Andrew, Long Beach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find safe and clean hotels that have smoking rooms these days. This place always comes through and I don’t feel like I have to be around crime just to have a smoking room.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Andrew,We're delighted to hear that you enjoyed your stay with us and found our smoking rooms to your liking. Your safety and comfort are our top priorities, and we strive to provide a clean environment for all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.

6/10 Okay

Jessica

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Check in was easy, had to pay a 75USD deposit. After check out we won't see it for 3-5 business days according to the front desk. The room was OK but felt very outdated. The room had AC which was good, but there was some moldy spots in the corners of the tub and room felt humid compared to outdoors. Bathroom door was notably old, water pressure for shower and sink was poor. The water also took a few minutes to warm up. We also only got room cleaned on our 3rd night. I dropped a pillow on the ground, asked front desk for another pillow case and they didn't have any. The stay was functional but probably would not book again.
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Jessica,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is crucial, and I assure you that I will address these concerns with our housekeeping and maintenance teams to ensure that improvements are made. Additionally, we will take steps to ensure that extra amenities such as pillowcases are readily available for guests upon request. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Ying

Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Ying,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

8/10 Good

Josette

Travelled with pets
Liked: Cleanliness, amenities
Didn't like that they don't except animals. Little to expensive for the room $93 plus $75 deposit. In San Pedro the Motel 6 is around $60 a night plus they accept pets no extra cost rooms are smaller but very. Modern clean lines style
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Josette,We appreciate your feedback. Our hotel strives to provide a comfortable experience for all guests. Different establishments offer varying policies and amenities, and we regret any inconvenience caused. Should you have any further concerns, please feel free to reach out to our management team for assistance.

8/10 Good

Brajan

Liked: Staff & service, amenities
Ceilings and walls need to be cleaned and painted
Stayed 3 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Brajan,Thank you for your feedback; we appreciate you bringing this to our attention for further consideration. Our team will promptly address and evaluate the areas mentioned to uphold our standards of cleanliness and maintenance throughout our property.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is look like abandoned ,bed, chair, everywhere in the hallway and then they said is gonna charge me a 100$ for deposit and they never give me back i call then … is horrible experience
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Kevin,We're sorry to hear about your experience. We encourage you to reach out to our management team directly to address any concerns regarding your deposit. Your feedback is valuable to us, and we hope to welcome you back in the future for a better stay.

2/10 Terrible

Adelina

Business traveller
Disliked: Amenities, property conditions & facilities
I have been in hotels for two months and this is the most horrible as soon as I entered the hotel. I got a horrible allergy at night and couldn't sleep. Because of the polluted air in the room, it seems that my eyes and nose were filled with lint. I left there with a horrible allergy, never again. I would return
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Adelina, I'm sorry to hear about the discomfort you experienced during your stay. We value all feedback and have shared your comments with the relevant teams for their review. Your well-being is important to us, and we strive to provide a comfortable environment for all our guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Madhu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff & the rest of the staff were fantastic people!
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Feb 22, 2024
Hi Madhu,We're thrilled that our front desk staff and the rest of our team were able to provide you with fantastic service during your stay. Ensuring that our guests feel welcomed and well taken care of is our top priority, and it's great to know that our team made a positive impression on you. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Dr Joseph, Pasadena

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Some alarm woke me up at 0400 and could not get back to sleep :(
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 22, 2024
Hi Dr. Joseph,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take your feedback seriously, and we will investigate the matter to ensure that similar incidents are prevented in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Gordon, Chandler

Liked: Cleanliness, staff & service
It’s pretty basic but a good location for my trip. I’ve stayed here multiple times with no problems.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Gordon,Thank you for sharing your feedback with us. We're pleased to hear that you've had multiple positive experiences during your stays with us and that our hotel's location has been convenient for your trips. Providing a comfortable and reliable stay for our guests is our top priority, and we're glad to know that we've consistently met your expectations in this regard. We value your loyalty and patronage, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Jacques

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Jacques,We're sorry to hear about your experience and appreciate your feedback. We strive to meet our guests' expectations and will address your concerns with our team to improve our service standards. Your comments are valuable to us as we continue to enhance our guest experience.

10/10 Excellent

Grace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Very friendly lady in breakfast room. Very fresh food,and lots of choices.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Grace,We're thrilled to hear that you enjoyed our breakfast offerings and that you had a positive experience with our breakfast staff. Providing a delicious and varied breakfast is important to us, and we're delighted that you found the food to be fresh with plenty of choices. We'll be sure to pass along your compliments to the team member who assisted you in the breakfast room. Feedback like yours motivates us to continue providing excellent service to our guests. We appreciate your kind words and look forward to welcoming you back again soon.

10/10 Excellent

Shana

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 9, 2024
Hi Shana,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

2/10 Terrible

randy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Fan in bathroom didn’t work. Bed was super hard and lumpy. And apparently the boiler was broken so no hot water which I book the deluxe suite specifically to use the tub and couldn’t even enjoy it for my whole stay
Stayed 4 nights in Feb 2024
Response from Guest Relation Management on Feb 7, 2024
Hi Randy,Thank you for your feedback regarding your recent stay at our hotel. It's disappointing to hear about the issues with the bathroom fan, the comfort of the bed, and the lack of hot water, especially when you booked our deluxe suite with the intention to enjoy the amenities. Please know that we take your comments seriously, and we will address these issues to ensure a better experience for our future guests. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay.

2/10 Terrible

Priyankar

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relation Management on Feb 6, 2024
Hi Priyankar,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Response from Guest Relation Management on Feb 2, 2024
Hi Alvaro,We're delighted to hear that you had a nice experience during your stay with us! Providing a pleasant and enjoyable stay for our guests is our goal, and we're glad that we could meet your expectations. We appreciate your patronage and hope to have the opportunity to welcome you back for another great experience in the future!

10/10 Excellent

Otis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff is always very courteous and polite. The grounds are clean the rooms are always clean. True hidden Villa
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Feb 2, 2024
Hi Otits,Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Providing excellent service and maintaining a clean and welcoming environment are our top priorities, and we're glad that our staff's courtesy and politeness, as well as the cleanliness of our grounds and rooms, contributed to your enjoyment. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Chul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 2, 2024
Hi Chul,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

Guizella, Auburn

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Feb 6, 2024
Hi Guizella,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Yungyee

Stayed 3 nights in Jan 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Yungyee,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Abraham,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're delighted that you had a good experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to our hotel directly. We hope to welcome you back soon!

8/10 Good

harinder

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Jan 23, 2024
Hi Harinder,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 18, 2024
Hi Nannette,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 Excellent

Ramon, Clovis

Travelled with family
Liked: Amenities
Staff at check in counter was very courteous and friendly. Very easy check-in!!
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 18, 2024
Hi Ramon,Thank you for sharing your positive experience with us! We are delighted to hear that the staff at the check-in counter was courteous and friendly, providing you with a very easy check-in process. Our team strives to make every guest feel welcome and ensure a seamless check-in experience, and we're thrilled to know that we succeeded during your stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Byeongil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 18, 2024
Hi Byeongil,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Araceli, DOWNEY

Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Araceli,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any additional feedback or suggestions, we welcome you to reach out to our hotel directly. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jan 2024
Response from Guest Relation Management on Jan 10, 2024
Hi Mohamed,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean, pillows comfortable, bedding clean, very safe facility
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Alberto,Thank you for taking the time to share your positive feedback. We're delighted to hear that you found the facility very clean, with comfortable pillows and clean bedding. Your comments on the safety of the facility are much appreciated. We strive to provide a comfortable and secure environment for our guests. We look forward to welcoming you back on your next visit.

6/10 Okay

PAUL

Business traveller
This is a very old property
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi PAUL,Thank you for your feedback. We appreciate your observation about the age of the property. We are continuously working to enhance our facilities and services. If there are specific areas you feel we can improve or if there's anything you'd like to share in more detail, please feel free to let us know. We value your input and hope to have the opportunity to better meet your expectations in the future.

6/10 Okay

Jeffery, Victorville

Liked: Cleanliness, amenities
Even though it was a good stay, I didn't like the fact that I requested late check and the front desk call me and send the custodial crew to knock on my door after we had established an understanding to my request.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Jeffery,Thank you for taking the time to share your experience with us. We sincerely apologize if there was any miscommunication regarding your late check-out request. Our team aims to provide a seamless stay for all our guests and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our communication processes.

8/10 Good

Bryan

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 31, 2024
Hi Bryan,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

Mumtaz

Travelled with family
Response from Guest Relation Management on Feb 8, 2024
Hi Mumtaz,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Taisha

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Guest Relation Management on Dec 29, 2023
Hi Taisha,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Samuel F

Convenient
A we stay here for the convenience of being close to family and the cost, usually it is one night but this visit we stay 3 nights and we noticed much more noise. Our bed and towels were clean but the room was musty our a/c unit didn’t work the best. The staff is very helpful and friendly.
The tile was missing near he tub and the bathroom smelled moldy.
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 27, 2023
Hi Samuel,Thank you for taking the time to share your feedback regarding your recent 3-night stay. We're pleased to hear that our staff was helpful and friendly, and we appreciate your kind words in that regard. We take your concerns seriously, and your feedback will be shared with our maintenance team to address the issues promptly and ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.

2/10 Terrible

Eugenie

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe and dirty
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Eugenie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. The safety and cleanliness of our guests are top priorities, and it's concerning to hear that you felt unsafe and found the environment dirty. We take your feedback seriously, and we will investigate the issues you mentioned to address them promptly. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

sunil brij

Travelled with family
Liked: Amenities, property conditions & facilities
Pillows were too hard and had to buy new once for my self breakfast ok
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 21, 2023
Hi Sunil,Thank you for sharing your feedback with us. Your comfort is a priority for us, and we will certainly take your comments into consideration as we continually strive to improve our guests' experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Was clean. Carpet and furniture Are getting older and worn. There was no hot water from barhroom sink. Needed new battery in tv remote. Staff was nice. Very good location. With plenty of restaurants and shops near by.
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. We're pleased to hear that you found our staff to be nice and enjoyed the convenient location with plenty of restaurants and shops nearby. We have taken note of your concerns, and and we will address these matters promptly to ensure a more pleasant stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff where friendly and efficient. A pleasant stay with easy parking.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Allan,Thank you for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that the reception staff was friendly and efficient, contributing to a pleasant overall experience. It's great to know that you found parking to be easy, and we appreciate your acknowledgment of our efforts to provide a seamless and enjoyable stay. We value your patronage and look forward to the pleasure of serving you again in the future.