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Reviews of Quality Inn & Suites Los Angeles Airport - LAX

2.5 out of 5
Quality Inn & Suites Los Angeles Airport - LAX
4922 W Century Blvd, Inglewood, CA

Reviews

7.2

Good

Rating 10 - Excellent. 298 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 191 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 127 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Rachel,Thank you for your excellent rating and for choosing to stay with us! We're thrilled to hear that you had a great experience. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

German

Travelled with family, Business traveller
Liked: Staff & service
Overall Good.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear German,Thank you for your review. We're glad to hear that you had a good overall experience during your stay with us. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Lukraine

Liked: Cleanliness, staff & service, property conditions & facilities
Distance to the airport and service.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Lukraine,Thank you for your positive review! We're glad to hear that you found our hotel convenient in terms of distance to the airport and that you were satisfied with our service. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was looking for. Close to the airport. Breakfast was clean and several options available. Very quiet and would stay again. Staff were very helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Melissa,We're thrilled to receive your positive feedback! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our hotel met your expectations and provided you with exactly what you were looking for. It's great to know that you found our location convenient, enjoyed our breakfast options, and appreciated the quiet atmosphere. We're also pleased to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family and small children
Liked: Amenities
Good place to stay and the people are good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Michael,Thank you for your wonderful review! We're delighted to hear that you had a good experience at our hotel and that you found our staff to be accommodating. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Shelmadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Shelmadine,Thank you for your glowing perfect rating! We greatly appreciate your positive feedback. It's wonderful to hear that you had an exceptional experience during your stay at our hotel. We strive to provide the best possible service and ensure that every guest has a comfortable and enjoyable stay. We look forward to welcoming you back in the future for another fantastic experience.Sincerely, Hotel Manager

8/10 Good

Lester

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
no airport shuttle was available despite it showing it is on the website. wait staff forced me to get another reservation made for me even though i had another reserved in MY name but they needed the same payment method that was used online for only a specific website. If i used expedia with the same card as i used on their own website then i could continue with the reservation. Makes no sense. ALSO THEY REQUIRE A $200 deposit at the front desk. I was only there for a few hours in between flights and ended up spending a total of $116 for first resrevation(likely won't refund me based on the service so far) $124 for second reservation and a $200 deposit. this made my layover experience very inconvenient and unpleasant.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Lester,We apologize for the inconvenience and confusion you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We will review our website information regarding airport shuttle availability and ensure that it accurately reflects our services. Additionally, we will address the issues you encountered with our wait staff to prevent similar incidents in the future. Regarding the deposit requirement, we understand your frustration and will review our policies to ensure they align with the expectations of our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Susana

Liked: Cleanliness, staff & service
I liked it. Kevin the front desk worker was awesome
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Susana,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us and that Kevin provided excellent service during your visit. We'll be sure to pass along your compliments to him. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff were very friendly and close to LAX airport!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 25, 2024
Dear Nancy,We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for recognizing our efforts to maintain cleanliness and for your kind words about our friendly staff. It's great to know that our proximity to LAX airport was convenient for you. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Danilo

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Danilo,Thank you so much for your perfect review! We are thrilled to hear that you enjoyed your stay and found our hotel to be a great spot. Your positive feedback means a lot to us. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Francisco,Thank you for staying with us and for your excellent perfect rating! Your positive feedback is truly uplifting and motivates us to continually improve our service. We're proud to have met your expectations and eagerly anticipate the opportunity to welcome you back for another outstanding stay.Sincerely, Hotel Manager

6/10 Okay

Marcelle Jardim

Liked: Staff & service
The hotel is close to the airport, which makes it easy to return home, but the area does not seem very safe.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Marcelle Jardim,Thank you for your review. We're glad to hear that our proximity to the airport was convenient for your travel needs. We understand your concerns about the area's safety and assure you that the security and well-being of our guests are paramount. We'll take steps to address any safety issues to ensure a more comfortable stay for our guests. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 18, 2024
Dear Dulce,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

8/10 Good

Pamela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great wish we would’ve moved rooms the first night we were there due to the strong smell of smoke in a non smoking room. But we were able to switch rooms as soon as we let the staff know that we couldn’t handle the smell. We will be keeping this place as a go to on our next visit though.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Pamela,Thank you for sharing your feedback with us. We're delighted to hear that overall, you had a great experience during your stay. We apologize for the inconvenience caused by the strong smell of smoke in your initial room, but we're glad that our staff was able to accommodate your request to switch rooms promptly. We appreciate your understanding and are thrilled to know that you plan to return to our hotel on your next visit. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Peter, Toronto

Travelled with family
Liked: Staff & service
Close to airport, highways, Randy’s Donuts and an In and Out Burger. Staff were a great help, especially since our plane was delayed and we had to check in at 4am! Its an older hotel, but it is well located and has everything that you need.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Peter,Thank you for your review and rating of 4 out of 5! We're pleased to hear that our convenient location near the airport, highways, and popular eateries like Randy’s Donuts and In-N-Out Burger met your needs. Our staff is dedicated to providing excellent service, even during unconventional check-in times. While our hotel may be older, we're glad you found it well-equipped for your stay. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Tomas,Thank you for your perfect rating and review! Ensuring a safe and clean environment for our guests is our top priority, and we're delighted to hear that we succeeded in providing that for you. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sonny

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub jacuzzi.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Sonny,Greetings! We're delighted to hear you enjoyed our bathtub Jacuzzi! Providing our guests with luxurious amenities and a relaxing experience is always our goal. Thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, staff & service
Parking fee scandal. Website says parking is free, it is not. Rude counter help. Noisy halls. Lots of riff-raff. Criminal appearances.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear James,I'm truly sorry to hear about the inconveniences you experienced during your stay. Please accept my sincere apologies. Your feedback is invaluable to us as we strive to improve our guest's experiences. Rest assured, we'll thoroughly investigate each issue and take the necessary steps to address them. We kindly request your understanding and hope you'll reconsider visiting us again in the future.Sincerely, Hotel Manager

10/10 Excellent

alejandro

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Alejandro,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Providing exceptional service and accommodations is our goal, and we're delighted that we succeeded in making your visit memorable. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Poor

Carolyn

Travelled with family
Disliked: Property conditions & facilities
Very noisy. Not very clean.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Carolyn,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and peaceful environment for our guests is a priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will address these issues to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Amy

Travelled with group
Disliked: Staff & service
The front staff charged me twice for my room. Apparently it was too much to have them to use a separate card for the incidentals. So now I have to wait to see that the charge doesnt go through.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Amy,Thanks for the stay and the feedback. I am disappointed to see your comment about the double charging as mentioned. However the matter will be investigated and resolved appropriately. The inconvenience is highly regretted. Shall appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

tracey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night managers were very polite and helpful as well as day ones. The breakfast attendent was very efficient in keeping everything stocked-Daily. Glad to have two notepads and two pens. Love the decor and the furniture and the two t vs in the room were amazing. *** The bathroom sink water was cold to warm.,However they sent someone to check on it.* The lotion dispenser next to the sink was dirty and could have been wiped off.* Ice bucket was dirty could have been wiped off. How I know I wipe them off is a little gross.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Tracey,Thank you for sharing your detailed feedback with us. We're delighted to hear that our staff, both day and night managers, were polite and helpful, and that you enjoyed the efficient service of our breakfast attendant. We're also glad to know that you appreciated the amenities provided in the room and enjoyed the decor and furniture. We apologize for the issues you encountered with the bathroom sink water temperature, as well as the cleanliness of the lotion dispenser and ice bucket. Your comments are important to us, and we will address these matters with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Management

8/10 Good

Willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room above my room (#233) was very noisy
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Willie,Thank you for your feedback. We apologize for the noise disturbance you experienced from the room above yours. Your comfort is important to us, and we regret that we fell short of providing a peaceful stay. We'll address this issue with our team to ensure measures are taken to minimize noise disturbances in the future. We appreciate your understanding and hope to have the opportunity to improve your experience next time.Sincerely, Hotel Manager

10/10 Excellent

Annisha

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Annisha,Thank you so much for your fantastic perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! If you need anything else, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked my stay there. Will definitely go there again.
Stayed 3 nights in Feb 2024
Response from GM on Feb 24, 2024
Thank you for staying with us. We will see you next time, take care.

4/10 Poor

Gio

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Smelly
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Gio,We're sorry to hear about the unpleasant smell you encountered during your stay. Maintaining a fresh and inviting environment is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we'll address this issue promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing it to our attention.Sincerely, Hotel Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Roberto,Thank you so much for your perfect rating! We're delighted to know that you had an exceptional experience during your stay. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We appreciate your support and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Jamaica

Disliked: Cleanliness, amenities, property conditions & facilities
Upon walking into our rooms the mirrors were dirty which is a sign that other things are. The second day , they were renovating the room next to us - hammering on the walls for about 4 hours straight. Why would they put us next to a room they were renovating?? This went on for 2 days. We called to ask if they could do anything and they didn’t try yo accommodate us in anyway. On top of that , the first day I asked for more towels and almost had to get in an argument with the housekeeper over towels- when there wasn’t enough in our room to accommodate the four people in the room to begin with. I will NEVER stay here again!!The only pleasant thing about this hotel was the young lady up front - I believe her name was Alice, Allison , or Alicia.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Jamaica,We sincerely apologize for the inconveniences you encountered during your stay. Your experience does not reflect our standards of service and guest satisfaction. We are deeply sorry for the cleanliness issues and the disturbance caused by the renovation. Your feedback will be addressed with our team to prevent future occurrences. We appreciate your recognition of our staff member and hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely, Hotel Manager

10/10 Excellent

Linglong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many useful stores, and was helpful overall
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Linglong,Thank you for highlighting the convenience of our location and the helpfulness of our team. We're glad to hear that our proximity to stores enhanced your stay, and we appreciate your positive feedback about our overall service. We hope to welcome you back for another pleasant experience soon!Sincerely, Hotel Manager

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Crystal,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you loved your experience with us. Providing exceptional service and a memorable stay is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another fantastic visit in the future!Sincerely, Hotel Manager

4/10 Poor

Alan and Linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor would not recommend because low quality paper plates plastic fork. Very limited breakfast choices. Carpet in room had chewing gum. Showeŕ took long time to dŕain away. Did not feel safe àt times.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Alan and Linda,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the breakfast choices, amenities, cleanliness, and safety concerns is important to us, and we apologize for falling short of your expectations. We'll address these issues with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

Alicia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the airport and local attractions . We stayed two nights. Full delicious breakfast with eggs and sausage and nice staff cleaning and refilling constantly. Polite front desk manager. Walking at night might be ill-advised. We walked from rental car company early evening and felt anxious to get to hotel before dark. Other than that, I would definitely stay here again because all that matters was a clean place with good sleeping, showering and breakfast facilities!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 9, 2024
Dear Alicia,Thank you for your detailed and positive review! We're delighted to hear that you enjoyed your stay with us, including our convenient location, delicious breakfast, attentive staff, and comfortable amenities. We appreciate your feedback regarding walking at night and will take it into consideration for the safety and comfort of our guests. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Close to Airport, generally clean, older style property. Beds very comfortable and a good space for a family of five.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear John,Thank you for taking the time to share your feedback. We're delighted to hear that our convenient location, comfortable beds, and family-friendly space contributed positively to your stay. We appreciate your understanding about the older style property. Your comments are valuable, and we look forward to hosting you and your family again in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Kendall,We're thrilled to learn that your stay was enjoyable. Our commitment to exceptional service is reflected in your positive feedback. Thank you for taking the time to share your experience and rating. We eagerly anticipate the opportunity to host you again in the near future.Sincerely, Hotel Manager

10/10 Excellent

Nerolisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind and helpful. The rooms were very clean and so was the rest of the hotel. Also the breakfast was delicious with a wide variety. All in all a wonderful stay. -Nerolisa Calderon
Stayed 5 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Nerolisa Calderon,Hello! We're delighted to hear about your wonderful stay! It's fantastic that you found our staff extremely kind and helpful, enjoyed clean rooms and facilities, and savored a delicious and varied breakfast. Thank you for sharing your positive experience, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Darci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Darci, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager.

2/10 Terrible

Cressan Jade

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended. Not pet friendly and not gay friendly. Im dissapointed
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Cressan Jade,We apologize for any disappointment you experienced during your stay. We strive to provide an inclusive and welcoming environment for all of our guests, regardless of their background or preferences. We appreciate your feedback regarding our pet policy and will take it into consideration as we continually evaluate and improve our offerings. We apologize if we fell short of meeting your expectations in this regard. Thank you for bringing this to our attention and please feel free to reach out to us directly if there is anything we can do to address your concerns.Sincerely, Hotel Manager

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Got woken up around 9 am with fire alarm testing. Other than that it was fine, lots of street noise and it was very cleaned.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear William,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the fire alarm testing that interrupted your sleep. We understand how important a restful stay is and we will take your comments into consideration to improve our procedures for future testing. On a positive note, we're glad to hear that you found our hotel to be clean and well-maintained. We apologize for any street noise you experienced, please know that we do our best to minimize any disruptions. We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

8/10 Good

Laura

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 14, 2024
Dear Laura,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly highly recommend, very generous and clean
Response from Hotel Manager on Feb 8, 2024
Dear Cesar,Thank you very much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience with us. Providing cleanliness and generosity is a top priority, and we're delighted that you found our accommodations to be just that. We truly appreciate your support and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Abdul,Thank you for taking the time to provide your feedback and rating. We appreciate your choice to stay with us and value your opinion. If there are specific areas where we can improve to make your next stay even better, please feel free to share. We look forward to the opportunity to host you again.Sincerely, Hotel Manager

2/10 Terrible

Cressan Jade

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Cressan Jade,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

10/10 Excellent

Johniel

Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Johniel,Thank you for your fantastic rating! We are delighted to know that you had a positive experience during your stay. Our team strives to provide excellent service, and your feedback is truly appreciated. If you have any specific comments or suggestions on what made your stay exceptional, please feel free to share. We look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

6/10 Okay

RAMON, SANTO DOMINGO

Business traveller, Travelled with partner
Liked: Staff & service
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Dec 14, 2023
Dear RAMON,Thank you for your feedback. We appreciate your rating, and we would love to hear more about your experience. If there are specific areas where we can improve or if you have any suggestions, please share them with us. Your input is valuable as we strive to enhance our services and provide a better experience for our guests.Sincerely, Hotel Manager

8/10 Good

Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is my review
Stayed 10 nights in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Minh,Thank you for sharing your feedback and for the 4/5 rating. We're pleased to hear that your experience was generally positive. If there are any specific areas where we can improve to earn that extra star in the future, we'd love to know. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better stay. Safe travels!Sincerely, Hotel Manager

8/10 Good

Amy

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Amy, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was way better than expected from the reviews. Only things were, front desk didn't inform me that breakfast was offered. In the room, we found prior guests garbage and their dirty socks, and the rooms could use better lighting. All in all though, I will stay again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Leticia,Thank you for your valuable feedback. We apologize for the oversight regarding breakfast information and the cleanliness issue in your room. We appreciate your understanding and will address these concerns. It's wonderful to hear you'd stay with us again, and we look forward to exceeding your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Needed somewhere clean and budget-friendly to crash after long day of travel, rooms were clean, comfortable and just what we needed. Breakfast included, everything was pretty decent, no complaints.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,We're thrilled to have provided a clean and comfortable haven for your post-travel relaxation. It's fantastic to hear that our rooms and amenities met your expectations. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Mohammad s

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quality Inn & Suites Los Angeles Airport was disappointed with a pervasive weed smell inside the room, an unclean environment, and apparent safety concerns. The overall experience was unpleasant and fell short of expectations. I would not recommend this model to others based on these issues. Parking was not free and I saw suspicious people sitting in the parking lot.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Mohammad S,We sincerely apologize for the unpleasant experience you had at our hotel. Your feedback is deeply concerning, and we take these issues seriously. We will address the concerns you've raised with the team to ensure improvements are made promptly. Guest safety and satisfaction are our top priorities, and we regret that we fell short during your stay. Your comments are valuable, and we appreciate your honesty. We hope you might consider giving us another chance in the future to provide a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Estela

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Estela,We appreciate your input and the four-star review. We value your candid feedback and are dedicated to enhancing our offerings over time. Please let us know if there are any particular areas in which we can improve your experience and get you that extra star in the future. We appreciate your feedback and look forward to having you back for an even better visit.Sincerely, Hotel Manager