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Reviews of Coast Anabelle Hotel

3.5 out of 5
Coast Anabelle Hotel
2011 W Olive Ave, Burbank, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1005 reviews" "
Rating 8 - Good. 189 out of 1005 reviews" "
Rating 6 - Okay. 55 out of 1005 reviews" "
Rating 4 - Poor. 21 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joselyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, clean, friendly staff, great location. Not a fan of the $250 deposit charge at check in to be reimbursed 3-4 days after check out. Generally this is just a hold not a charge. Otherwise perfect for us.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel which felt very traditionally American. The transport to and from local attractions was amazing and so useful- big perk! The option to use the adjacent hotels facilities was good too. The staff were what made the hotel for us, especially Dennis and Luiz - amazing people.
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for the perfect rating and for taking the time to share your experience. We're delighted that you had great time with us and it's wonderful to know that Dennis and Luis made such a memorable impact during your visit. Can't wait to welcome you back!

10/10 Excellent

KRISTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Burbank location with parking & transportation to local areas such as Universal Studios.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for your perfect rating, we truly appreciate it. Looking forward to welcoming you back for another great stay!

2/10 Terrible

Alexander

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coast Anabelle Hotel’s “complimentary” shuttle service abandoned my wife and I at Universal Studios-Hollywood. We had a 4:30pm reservation to leave Universal, however, after being only 2 minutes late to the pick up location, my wife and I had the privilege of watching the shuttle pull away as the driver called and then promptly hung up on me. I called the driver back twice, as he drove away from us, but he did not answer. I called the hotel to explain the precarious situation we were put in, however, the front desk was dismissive. The desk clerk told me to wait for the next shuttle that would arrive an hour later. I explained to the desk clerk that we were left standing in the middle of a parking lot, in 80 degree weather, with no bathroom and was met with incredibly rude resistance. I was told by the desk clerk that it was “too bad” and we “had to wait.” Since it was hot and humid and we had to use the bathroom, I was forced to call an Uber and walk across two parking lots to get picked up. Upon return to the hotel, the front desk clerk would not even acknowledge my wife and I. After demanding an answer, I was finally told to speak to the manager tomorrow “if I insisted.” After waiting the next day to speak with the manager, I was accused of being inconsiderate to the shuttle driver and anyone else who may have been on the shuttle. I asked the manager for a refund for our Uber ride and was told by the manager that I was asking for an outrageous request.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for taking the time to share your feedback regarding your recent experience with our complimentary shuttle service. We sincerely apologize for the distress and inconvenience you and your wife experienced at Universal Studios-Hollywood.We understand that waiting in uncomfortable conditions is far from the high standard of service we strive to provide, and it is regrettable that the response you received from our staff did not meet your expectations or our own standards of customer care.Our shuttle service is indeed complimentary and is a popular amenity among our guests. It operates on a strict schedule to accommodate as many guests as possible and to ensure timely arrivals at various destinations. On the day of your reservation, our driver attempted to adhere to the 4:30 PM pick-up time, and due to the tight schedule, which includes a required presence at a different location by 5 PM and the next pick-up at Universal at 5:30 PM, the shuttle had to depart. As per our safety protocol, once our driver begins the route, they are not permitted to use their phone while driving.We did our utmost to communicate the pick-up times and the importance of being on schedule. When we learned that you were not present at the designated time, we attempted to make accommodations by offering the next available shuttle. We understand that this was not the solution you were hoping for and that an hour's wait was not ideal.Again, we apologize for your experience and look forward to the opportunity to restore your confidence in our hotel.

8/10 Good

Shu-hui

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for choosing to stay with us, your rating is greatly appreciated. We look forward to welcoming you back soon for another wonderful stay.

6/10 Okay

Susan Weil

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The noise in the atrium lobby bar was loud and disturbing until 11:30 at night. It easily filtered to my room, which was also also in the atrium area. Definitely a dealbreaker. otherwise, would definitely consider staying there again.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 19, 2024
Thank you for sharing your feedback with us. We deeply apologize for the inconvenience caused by the noise from the bar. Your comments are valuable to us, and it's well noted. We appreciate your kind words regarding considering staying with us again, and we assure you that we are dedicated to providing a comfortable and enjoyable experience for all our guests. Thank you for undersatnding, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was on a main road you won't know it. Could have used a mircowave but not a requirement.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for your perfect score, we truly appreciate it. Your feedback is well noted,and for us to continually improve so we can make each stay a little better.Looking forward to welcoming you back soon.

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff super friendly Ill be staying here again
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Than you for choosing to stay with us, we're glad you enjoyed your time with us. We truly appreciate knowing about your experience so we can share with our team to celebrate our successes.

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service
Funny stuff, safe place
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 17, 2024
Thank you for your review, we're glad you enjoyed your stay. Can't wait to pass along your kind remarks to our staff, looking forward to welcoming you back!

8/10 Good

Shawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We chose this hotel due to the close proximity to Universal Studios Hollywood and it truly was a quick 12 minute drive! They offer a free shuttle, which we decided not to take just due to the uncertainty of our plans. The staff were all super friendly and helpful. The only challenge with this hotel is the noise. If you have small children just be aware that the bar downstairs doesn’t close until 10pm, which may interfere with bedtime. All of the rooms are close to the open concept lobby/bar, so you can hear everything from your room. We placed a towel under our door but didn’t help much. One other thing I didn’t love was the lack of extra locks on the hotel room doors. The only lock the room had was the bolt above the handle. Very unusual for a hotel room. Other than that it is a good place if you want to be close to Universal.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for choosing to stay wiith us and for taking the time to share your feedback. Your feedback is valuable to us, and we will certainly look into ways to address these concerns to improve the overall guest experience. We hope that despite these challenges you were able to enjoy your time here, and we look forward to welcoming you back in the furture for an even better stay.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly staff
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for taking time to write this review, we're glad you enjoyed your accommodation. We're very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean and very comfortable. We loved the rain shower, the beautiful windows that opened and the lovely bartender and food.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for the fantastic review! It's great to know that you loved the rain shower, the beautiful windows that opened, and had a positive experience with our lovely bartender and delicious food. We aim to provide a memorable experience for all our guests, and we are delighted that we could exceed your expectations. We hope to welcome you back for another amazing stay soon.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious, clean and comfortable for our family of 4. The location was perfect as we spent our days at Universal Studios. We’d absolutely stay here again!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 3, 2024
Thank you for your review, we're glad you had a comfortable stay with us. Looking forward to welcome you back soon!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 3, 2024
Thank you for your review! Your perfect rating means a lot to us, and we hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for your perfect rating and brief but positive feedback! We appreciate your support and hope to welcome you back again in the future for another great stay!

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Rooms were clean and quite nice. Free shuttle was a huge bonus. Pool in neighbouring hotel not an issue at all. Its a stone throw away. Would definitively recommend.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your wonderful review and perfect rating! We are delighted to hear that you had a fantastic experience with our staff, clean rooms, and the convenience of the free shuttle service. We're glad that the sister property's (Safari inn) pool was easily accessible and not a problem for you. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

6/10 Okay

Jennifer

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a street side room and our window would not shut all the way. It was extremely noisy and felt a bit unsafe. The faucet leaked and was only hot water in the sink. Rug had a huge stain. We left one night early to get home. Not a fan of this hotel.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
We are sorry to hear about your dissapointing experience during your stay with us. We regret that you did not inform us about the issues sooner so that we could have had the opportunity to address and resolve them to ensure a more comfortable stay for you. Your feedbackis important to us, and we will use it to improve our services and facilities. We hope you will consider giving us another chance in the future to provide you with more positive experience. Thank you for sharing your concerns withs us.

10/10 Excellent

Kevin Michael

Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your review, we truly appreciate it. Looking forward to welcoming you back!

8/10 Good

June Faye

Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 19, 2024
Thank you for choosing to stay with us and for your review. To make your next stay a perfect 5 out of 5, please feel free to share any specific suggestion or areas where we can further improve. Your feedback is invaluable to us, and we are committed to enhancing our services to exceed your expectations. We look forward to hosting you again and providing you with an even more exceptional experience.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and I loved it again. It is centrally located to a lot of places. I highly recommend.
Stayed 5 nights in Jan 2024
Response from Hotel Management on Mar 29, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Can’t wait to welcome you back!

10/10 Excellent

Crystal Danita Jones

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Bed comfortable … Food delicious We are already planning our next stay. Definitely a gem.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you for taking time to write a review, we're glad you enjoyed your accommodations. Our aim is to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Can't wait to welcome you back!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being able to visit without having to drive. They picked us up at the train station and they also took us to Universal Studios. Super convenient!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you for taking a moment to share your experience. We’re pleased to hear that you find our shuttle convenient. Looking forward to welcoming you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price. Will definitely stay here again next time we are in the area.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for the kind words and perfect rating! We are delighted to hear that you had a great experience during your stay with us! we look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 21, 2024
Thank you for your review, we truly appreciate it. We look forward to hosting you again in the future!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was amazing. They were very accommodating after my flight got disrupted and took the time to make sure that I will get to the airport. The staff was friendly and the chocolates were a nice touch.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for sharing your wonderful experience with us! Ensuring our guests' comfort and convenience is always our top priority, and we are pleased to know that we could help make your airport transfer smoother. Your kind words means a lot to us, and look forward to the opportunity to welcome you back for another exceptional stay in the future.

10/10 Excellent

Kelly, San Carlos

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for the review, we're glad you enjoyed your stay with us. Looking forward to welcoming you back!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 👍
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for the 5-star review! We are thrilled to hear that everything was great during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at Coast Anabelle hotel. The staff was friendly and the rooms were clean.I liked the lounge and restaurant at hotel,Olive Bistro. It was close to Universal Studios, Hollywood and many other spots. I felt safe coming into the hotel late at night. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Hotel Manegement on Mar 13, 2024
Thank you for sharing your fantastic experience at Coast anabelle Hotel! We are delighted that you enjoyed our friendly staff, clean rooms, and our inhouse restaurant- Olive's Bistro. It's wonderful to hear that our convenient location near Universal Studios, Hollywood, and other attractions made your stay even more enjoyable. Your safety and comfort are our top priorities, and we are pleased to hear that you felt secure during your late- night arrivals. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

DAISY MAN-YEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very helpful and shuttle made it easy to go to airport, attractions and downtown Burbank and Hollywood.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for your perfect score! Your satisfaction is our top priority, we're glad we could enhance your experience. We look forward to welcoming you back on your next visit!

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service
The shuttles were a big draw but location not a lot of restraints within walking distance. Scheduling the shuttles was also a little hard maybe a website or an app could help with that.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking time to share your experience to us, we truly appreciate it.We continuously strive to improve our guest experience and your feedback is well noted. Your insights are invaluable, and we hope to have the pleasure of serving you better in the future.

2/10 Terrible

Nicole

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was an absolute nightmare. We called before checking in to verify check in time & we spoke with Larissa - who was the sweetest human. So kind & helpful. When we walked in our initial impression was WOW - so cute & clean! Bright, beautiful entryway that smelled AMAZING. Larissa had gone home for the day and the woman who checked us in was rude, sarcastic and overall unhelpful. We stepped on to the elevator & gagged. It smells like mildew and dust. It’s physically hard to breathe in. We walked into our room & the smells got worse. Very strong mildew & dust odors! The rooms are dark & depressing. Our room overlooked a noisy parking lot. (Thin windows let all the sounds in!) The bathroom smelled HEAVILY of chemicals. It was definitely clean but the smell of bleach & cleansers was enough to cause us coughing fits. Fire sprinkler over toilet dripped constantly. Bathrobes are old, tattered & rough on skin. Beds are very uncomfortable. Sheets are rough. (Too much starch??) Both beds had stains on sheets. Air conditioning broken … room very hot. Front desk told us there was nothing they could do about the air, mildew or sheets. You can hear EVERYTHING through the walls. We were on second floor and could hear noise from first floor lounge. This old building has been refurbished at surface level only. The filth is bone-deep. It needs to be torn down for a fresh start. We stayed about three hours & couldn’t breathe so we left.
Stayed 1 night in Mar 2024

10/10 Excellent

Maida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of our stay was that they cleaned the room every night and gave us new towels. There’s a restaurant near the lobby that was convenient, and also a nearby cvs and grocery store. The staff was so kind! Make sure you make your Universal/WB reservation for transportation in advance, I was glad they were able to let me make mine last minute. I wish it took us to more areas but our stay was great! I’d stay again!
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your fantastic review! Your feedback is greatly appreciated, we look forward to welcoming you back for another great stay in the future.

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay for an early flight out of Burbank. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for your review, we truly appreciate it. Can't wait to welcome you back!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Staff were very friendly. Always helpful. They had a bar and diner in the hotel. Lots of things in walkable distance. Most of all free parking for your whole stay.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for your review. We are happy to hear you enjoyed your overall stay and were satisfied with the quality of the accommodation as well as the level of service provided. We look forward to welcoming you back!

8/10 Good

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking and shuttle to amusement parks is great! Staff was very friendly and helpful. Only downside missing attractions for kids - limited TV channels with kids programming and no movies available to rent.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for sharing your experience with us! We're delighted to hear that you appreciated our free parking, shuttle service, and friendly staff. Your feedback regarding kids' entertainment is valuable to us, and we will look into enhancing our offering in that area. We hope to have the pleasure of welcoming you back in the furture.

10/10 Excellent

tangie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our anniversary and I must say, this place was very nice, clean and quiet. The staff was very nice, we used the shuttle do visit lots of places in Burbank. They even dropped us off at the mall on our last day of stay at checkout time. We got to do alot of things thanks to the free shuttle. The hotel, is worth the stay. Oh, the beds are comfortable for a good night sleep. We traveled from Texas and we're happy with our stay at the Coast Annabelle
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 6, 2024
Thank you so much for choosing to celebrate your anniversary with us at Coast Anabelle! We are delighted to hear that you had a such a wonderful experience and that our hotel, amenities, and staff exceeded your expectations. We are thrilled that you found our complimentary shuttle service convenient for exploring Burbank, and we're very pleased to hear that you enjoyed the comfortable beds for a godd night's sleep. We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

josephine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and super helpful
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 6, 2024
Thank you for your kind words! We're thrilled to hear that our staff left such a positive impression. We hope to welcome you back soon!

8/10 Good

Amal

Stayed 2 nights in Jan 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your review, your comments are important to us as we strive to provide the best service possible. Thank you for choosing to stay with us and we hope to welcome you back for an even better stay in the future.

10/10 Excellent

Jossie

Liked: Cleanliness, staff & service, amenities
There were leaks from the roof that made the carpet wet and squishy. But overall the property is a good value.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for the positive review and for bringing the issue with the leeks to our attention. We take your feedback seriously, and we truly apologize for the inconveience. Your insights will help us address the issue promptly and ensure a better stay for our future guests. We appreciate your understanding and hope to welcome you back for an even better experience.

8/10 Good

Avangeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay at while my family was visiting Universal Studios. The streets around the hotel were never busy and the parking was right outside the entrance. The place was very clean the staff were friendly and helpful. The only thing that annoyed me was that if you need to use a microwave, you have to walk across the street to the safari inn and go into the laundry room. That’s also where the pool is located. This was pretty frustrating and so I probably would choose another hotel if I’m ever in the area. However this doesn’t change the fact that my stay was nice and if that’s not an issue for you then I think it’s a great option.
Stayed 3 nights in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for sharing your experience and grateful for your kind words. We apologize for the inconvenience you experienced with microwave and pool location. Your feedback is important to us, and is well noted. We hope to have another chance to provide you with seamless experience.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff at hotel and restaurant/lounge. hotel is very clean.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 29, 2024
Thank you for your review, we're glad you enjoyed your stay. We truly appreciate your feedback and looking forward to welcome you back!

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very respectful. The room is clean but seems to be dated. There is a smell that I can’t describe. It smells like nothing bad but something that you will now that the room has a smell that is old if that makes any sense.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 25, 2024
Thank you for your review, we're glad you find our staff respectful. Your feedback is important to us and is well noted. Again, thank for choosing to stay with us.

8/10 Good

Colleen

Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your review and for choosing to stay with us. Your comments are valuable, we love to hear from you and we will use them to improve our services. Looking to forward to welcome you back!

2/10 Terrible

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a shame!
By most standards, this is a nice hotel. The rooms are modern and clean, the food is good and the STAFF is friendly and helpful. If that was the end of the story, I would have given them 5 stars. Note that I said the staff is friendly and helpful. Sadly, the management CHOSE to turn what should have been a positive experience for my wife and I into a very negative one. On 1/17/2024, I booked a room through Hotels.com for 1/19/2024. Or so I thought. I immediately realized that I mistakenly booked the room for the 18th. I immediately called the hotel and asked them to change my reservation from the 18th to the 19th. They happily reserved a room for the 19th. Great, right? Wrong. After locking me in for the 19th they informed me that they were keeping my money for the 18th. It turns out that once you pull the trigger on a room at this place, that's it. No refunds, no changes, no discussion, no compassion. Plus, they tacked on a little extra for the 19th because it was a Friday. Even if they had charged me a reasonable cancellation fee, we wouldn't be having this discussion. But...no. Bottom line, my one-night stay cost me well over $500!! When I returned home I called the hotel to plead my case once more only to be told NO with a Sorry, sucks to be you attitude. So, if you choose to stay here, cross every T and dot every I and pray you don't need any humanity because none will be offered. What a shame.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your review, we're glad you had a a great stay. Looking forward to welcome you back soon!

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 22, 2024
Thank you for your review, we truly appreciate it. We're glad you enjoyed your stay with us! Looking forward to welcoming you back!

10/10 Excellent

Chen

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 22, 2024
Thank you for your perfect review, we love to hear more form you. We hope to welcome you back soon!

8/10 Good

Dolores

Travelled with family
Friendly staff and accommodations were comfortable
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Thank you for your review. Your feedback is valuable to us, and we will use them to continue improving our services for all our guest. We hope for the opportunity to exceed your expectations during your next visit.

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Thank you for your review, we're glad to hear you enjoyed your stay with us! Looking forward to welcome you back for more fantastic stay!

8/10 Good

Gee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room behind the front desk and you can honestly hear everyone in the bar at night. I had to play white noise to drown out the noisiness. Other than that, it’s a decent hotel room with a shuttle to Universal that was super convenient. The staff was so friendly and accommodating. It’s too bad our room had paper thin walls.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 16, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel convenient and our staff friendly and accommodating. We apologize for any inconvenience caused by noise disturbances during your stay. Your comments have been noted, and we'll work to address this issue to ensure a more peaceful experience for our guests in the future. We hope to welcome you back for an improved stay on your next visit.