Dear Guest,I'm very sorry to hear about the issues you faced during your stay. The lack of assistance with your luggage, especially given your injury, is not acceptable, and I apologize for the inconvenience and frustration this caused. It's disappointing to hear that you were unable to secure a ground-floor room or receive the help you needed. I understand how essential it is for our staff to be accommodating in these situations, and we will address this with our team to ensure better customer service in the future. Regarding the cleanliness issues and the heavy smell of bleach in the room, this is concerning, and I regret that it created an unhealthy environment for you. We aim to provide clean, comfortable accommodations, and it’s clear we fell short of that standard. We will conduct a thorough inspection to ensure this doesn’t happen again. I also understand your frustration with the refund process and the referral to Expedia. We should have provided you with more direct assistance. While we cannot control Expedia's policies, we can certainly do a better job of guiding you through the process and providing additional support. We appreciate your feedback and are committed to improving. If you'd be willing to give us another chance, we'd like to make it right!Best Regards,Guest Experience Team

Dear Elana, we're thrilled to hear that you had such a fantastic experience with us! Providing excellent service and creating memorable stays for our guests is what we strive for. Your kind words will be shared with our team as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to create more wonderful memories together in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

Hi Steven,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

Hi Akash,We're pleased to offer complimentary parking as part of our commitment to providing value for money for our guests. Ensuring convenience and affordability is important to us, and we're glad that our parking policy met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Best Regards,Guest Experience Team

Dear Guest,We're glad to hear that you found our location quiet and clean, and we appreciate your positive feedback regarding our proximity to Glendale downtown and our budget-friendly rates. Providing a comfortable and affordable stay for our guests is important to us, and we're delighted that you found value in your experience. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Best Regards,Guest Experience Team

Dear Naomi, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi NATRILLEE,Thank you for your wonderful review! We're thrilled to hear that our hotel's location, with its proximity to fast food options and downtown attractions, alongside the convenience of free parking, a mini-fridge, and a microwave, met your needs and contributed to a positive stay. It's great to know our spacious Standard Double Queen room comfortably accommodated your family of four and that our flexible check-in/check-out process added ease to your journey from Nevada. Your satisfaction is our top priority, and we're delighted we could offer you a safe, clean, and value-packed experience. We look forward to welcoming you back on your next trip!Best Regards,Guest Experience Team

Hi Krystal,We're delighted to hear that you had a very pleasant stay with us! Providing a quiet and peaceful environment for our guests to relax and unwind is important to us, and we're glad that you enjoyed the modest decor and cozy vibes of our property. Thank you for your kind words, and we're thrilled that you're already planning to return. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Guest Experience Team

Hi Todd,We're thrilled to hear that your experience at Chariot Inn was so positive! Providing a warm welcome, clean accommodations, and a peaceful environment are top priorities for us, and we're delighted that we could meet your expectations in each of these areas. We're glad that you found the room to be exceptionally clean and well-equipped with amenities, and it's wonderful to hear that you and your son were comfortable during your stay. We appreciate your understanding regarding the plane noise and are pleased that it didn't detract from your overall experience. Thank you for your kind words about our staff and your stay, and we look forward to welcoming you back for another enjoyable visit in the future!Best Regards,Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi L,We're delighted to hear that you loved your stay with us! Thank you for choosing our place, and we hope to welcome you back soon for another enjoyable experience!Best Regards,Guest Experience Team

Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Gabino,Thank you for your brief feedback! We're glad to hear that you found our hotel good for the price. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your stay and look forward to the opportunity to welcome you back in the future!Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hi Elise,Thank you for taking the time to share your positive experience at Chariot Inn! We're thrilled to hear that you found our hotel to be a very clean, safe, and quiet place to stay. It's great to know that our location, free parking, and the surrounding amenities were convenient for your New Year's Eve stay. We appreciate your kind words about our friendly and accommodating staff, and we're pleased that the special accommodations for your car were met. If there's anything specific you enjoyed or if there are ways we can make your next stay even better, please feel free to let us know. We value your visit and look forward to welcoming you back for another pleasant experience.Best Regards,Guest Experience Team

Dear Randal, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

Dear Victor, thank you for bringing this matter to our attention. We sincerely apologize for the oversight and for not meeting your expectations regarding the cleanliness of the room, especially with the stained chairs. Maintaining a high standard of cleanliness is paramount to us, and it's clear that we did not deliver on this promise during your stay. Please be assured that we will share this with our housekeeping team and take the necessary steps to ensure that such oversights are rectified promptly. We value your feedback as it helps us improve and provide a better experience for our guests. We hope you might consider giving us another opportunity to showcase the true quality of our accommodations on a future visit. Once again, we apologize for the inconvenience and appreciate your understanding.Best Regards,Guest Experience Team

Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel nice and situated in a very safe area. It's great that you appreciated the awesome and convenient parking, as well as the proximity of restaurants and shopping places within walking distance. Providing a comfortable and convenient experience for our guests is our goal, and we're pleased to know we met your expectations. If there's anything specific you enjoyed or if there are ways we can further enhance your future stays, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,That's fantastic to hear! We're thrilled that you enjoyed your stay with us. We can't wait to welcome you back on your next visit! If there's anything specific you'd like for your next stay, feel free to let us know.Best Regards,Guest Experience Team

Hi Jett,That's fantastic! We're glad you found a variety of dining options within walking distance during your stay. Providing convenient access to dining establishments is important, and we're thrilled that it added value to your visit. If there's anything more we can do to make your future stays even better or if you need any recommendations for your next visit, please feel free to let us know. We look forward to welcoming you back for another great stay!Best Regards,Guest Experience Team

Dear Guest,That's fantastic to hear! We're thrilled that you found great value in staying with us in the LA area. It's wonderful that our convenient location and complimentary parking made your visit enjoyable and allowed for easy access to various destinations. We're excited about the opportunity to welcome you back for another stay.Best Regards,Guest Experience Team

Dear Edgar,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

Dear Melissa,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team

Hi Victor,Thank you for your kind words. We're delighted to hear that you had an excellent experience with our customer service, found parking convenient, and enjoyed the comfortable bed. Your satisfaction is important to us, and we look forward to providing you with another great stay in the future.Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Nancy,We're delighted to hear that you had a great stay while attending a UCLA football game and that our location near the Rose Bowl and within walking distance to dining options was convenient for you. It's wonderful to know that you enjoyed delicious meals at places like Dave's Hot Chicken. We look forward to hosting you again on your future visits, and we appreciate your positive feedback. Thank you for choosing to stay with us! Best Regards,Guest Experience Team

Dear leonard,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Guest Experience Team

Dear Guest,We're thrilled to hear that you consistently enjoy your stay with us in Glendale and that you appreciate the friendliness of our owners and the convenient, safe, and quiet location. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another awesome stay in the future. Thank you for your kind words!Best Regards,Guest Experience Team

Hi Melany,I would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback regarding cleanliness, staff service, and property conditions is deeply concerning, and it is certainly not the level of service we aim to provide. We take your comments very seriously and will take immediate steps to address the issues you have highlighted. Our housekeeping team will be thoroughly reviewing and improving their cleaning procedures to ensure a higher level of cleanliness throughout the hotel. We will also address the maintenance concerns, such as the broken sink counter, to enhance the overall condition of the property. Regarding the staff service, we are committed to providing a more attentive and welcoming experience for all our guests. We deeply regret that you did not receive the service you deserved. Once again, we apologize for the inconvenience you experienced during your stay. We appreciate your valuable feedback and hope you might consider giving us another opportunity to provide you with a more pleasant stay in the future.Best Regards,Guest Experience Team

Dear Guest,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Best Regards,Guest Experience Team

Hi caesar,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards,Guest Experience Team

Hi David,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Nathalie,We're delighted to hear that your decision to try something other than a chain hotel turned out to be a highly rewarding experience. It's great that you found the property very clean, with attention to detail and friendly people. We appreciate your positive comments, and we look forward to welcoming you back for another stay in the future.Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Gemini, thank you for sharing your positive feedback about your stay. We're delighted to hear that you found the staff courteous and very helpful. Providing excellent service is a top priority for us. It's great to know that the property is clean, well-lit, and quiet and that the convenient location meets your needs. Your comments are valuable, and we look forward to the opportunity to serve you again in the future. If you have any more comments or suggestions at that time, please feel free to share.Best Regards,Guest Experience Team

Hi Rutuja,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Guest Experience Team

Hi Sean,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Guest Experience Team

Hi James,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi James,Thank you for sharing your feedback about your recent stay. We apologize for any disappointment you experienced regarding the absence of breakfast, especially if it was advertised. We understand your frustration. While we've made every effort to adapt to changing health and safety regulations, it appears there may have been a miscommunication regarding the availability of breakfast during your stay. We apologize for any inconvenience this may have caused. Rest assured, we take guest feedback seriously, and we will review our communication and policies to ensure accurate information is provided to our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience on a future visit.Best Regards,Guest Experience Team