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Hotel room was ok, spacious room with all the facilities but breakfast area was horrible, there was wierd smell and the eggs were in same container as sausages, not much options as well. Would recommed having breakfast from else where
Umer
Stayed 2 nights in Feb 2024
Response from BWNorwalkInn-GM on Feb 9, 2024
Dear Umer,Thank you for taking the time out of your day to leave a review of your stay with us. I am glad that we were able to provide you with good accommodations.My staff and I would like to extend our apologies to you for not meeting your expectations with regards to breakfast. We do keep the eggs and sausage in the same heating unit, but they remain separated by different containers. As for the variety of options, we would like to remind our guests that the Best Western Norwalk Inn is a hotel, and not a restaurant. While we do offer breakfast as an amenity, we do not have the facilities of a restaurant, nor can we provide the same level of options as a restaurant can. We do have a multitude of options for breakfast, such as: pancakes, eggs, sausage, bacon, chorizo sausage, cereal (3 types with at least 1 gluten free option), muffins, bagels, oatmeal, yogurt, English muffins, coffee, tea, juices, milk, etc. Additionally, we also have stations to build your own breakfast sandwiches, yogurt parfait, and oatmeal breakfast bowl. However, there is a limit as to what a Hotel can offer for breakfast. We do appreciate our guests suggestions, and welcome them as we have found other viable options for variety for breakfast through guests before.I am thankful that your stay with us saw no issues other than with our breakfast. I also again want to offer my sincere apologies that our breakfast offering was not up to your expectations that morning. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,Danton L.General ManagerBest Western Norwalk Inn
My experience was excellent easy to check in and out.
The only thing I was disappointed in was that my heater in the room was not working. It was very cold at night, didn't have enough covers in the bed to warm me up.
The front desk staff were incredibly nice. Super comfortable beds. Easy in and out to your rooms from the parking lot. The breakfast was plentiful with lots of options.
Unfortunately there was no hot water the whole time. Just lukewarm. The jets in the hot tub by the pool (freezing!) didn’t work which would have helped make up for the lack of hot water in the bathroom.
While I’m not upset about any of this because it was a casual reason we were visiting, if we needed to shower and get ready for an event, it would have been a real bummer and inconvenience. Would not chose to stay again.
Our room was a non smoking room and smelled terrible. We tried using room spray, but i think thr smell was actually in the carpet. We arent smokers and the smell was there from day one. There was a semi truck parked right outside out room window, so opening it up would make it very noisy. There were blood stains on the window coverings and the drain in the shower was clogged.
Yvonne LeeAnn
Stayed 4 nights in Oct 2023
Response from BWNorwalkInn-GM on Oct 25, 2023
Dear Yvonne,Thank you for taking the time to leave a review of your stay. My staff and I want to offer our sincere apology for your experiences during your stay with us.You are correct in that we are a 100% non-smoking hotel. We inform all of our guests this during check-in and enforce the policy by charging guests an extensive fee for smoking in our rooms. If someone does smoke in our rooms, we have to take the room out-of-service, deep clean all the surfaces, launder all the linens, clear the filters on the Air Conditioner, as well as air the room out for at least 24-hours (longer, if necessary). I am really sorry that we rented you a room that still smelled like smoke. We have pulled the room from service and will have it deep cleaned again. I also had a meeting with my housekeeping staff to make sure they are following the proper protocols and procedures when cleaning our guest rooms.Additionally, while there is occasionally some road noise, it is not too overbearing. However, if you are sensitive to road noise, we have rooms on our third floor, facing our pool. Those rooms tend to be considerably quieter.Again, I want to offer my sincere apologies that we were unable to provide you with exceptional service and accommodations during your stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,Danton LGeneral ManagerBest Western Norwalk Inn
The property was very clean. Front desk was helpful when needed. Check in was fast and easy. The room was clean. The room came with a microwave and fridge .The AC however could be quite noisy when it was on so that might bother some people if they use it at night.
Muy limpio muchas tiendas y restaurantes. Cercas. Muy limpio el cuarto muy rico el desayuno. Mucho estacionamiento todos muy amables. ( desayuno completo huevo bacon yogur fruta pan etc .,,)
This was our first time staying at Best Western Inn. The room was very clean and comfort. They served a warm meal for our breakfast in the morning. We were very satisfied overall the services and highly recommended the Best western Inn in Norwalk, CA.
Terry
Stayed 5 nights in Sep 2023
10/10 Excellent
Michael
Sep 25, 2023
Michael
Stayed 1 night in Sep 2023
10/10 Excellent
Nusly J
Travelled with family, Travelled with pets, Travelled with partner, Travelled with group