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Reviews of Holiday Inn Express Hauppauge, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hauppauge, an IHG Hotel
2050 Express Dr S, Hauppauge, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 474 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 76 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Good service Friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica, Uniondale

Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

8/10 Good

Iesha

One elevator
Stayed 7 nights in Mar 2024

10/10 Excellent

Sandeep, South Richmond Hill

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean property and very easy to find a parking
Stayed 7 nights in Mar 2024

6/10 Okay

Sarah

Travelled with family
Disliked: Property conditions & facilities
Absolutely NO water pressure nor hot water regardless of time. Showers were moldy and curtain was half attached to wall so they fell open repeatedly. Found hair in shower and several towels… Staff was nice
Stayed 4 nights in Mar 2024

10/10 Excellent

Antony

Stayed 2 nights in Mar 2024

10/10 Excellent

Hamza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing negative about this property is when it’s morning and they come to make your room, they won’t wait for your response and then just barge in - they should wait instead of just barging in. Invasion of privacy- and as a management you guys should teach your staff this. If someone is sleeping- they start knocking at 10 and saying “house keeping” and if you don’t respond they just barge in .. i had a toddler with me and i didn’t feel comfy
Stayed 5 nights in Mar 2024

8/10 Good

Iesha

Travelled with family
Liked: Cleanliness, amenities
One elevator and no parking very crowded
Stayed 7 nights in Mar 2024

10/10 Excellent

Janel

Liked: Cleanliness, staff & service
One of the elevators was broken
Stayed 5 nights in Mar 2024

10/10 Excellent

Orfilio

Stayed 3 nights in Mar 2024

8/10 Good

Andy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only one elevator works and it is full, you have to take the stairs and I was on the fourth floor
Stayed 1 night in Mar 2024

8/10 Good

Yazad

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay but make sure you have a car or it can be very inconvenient
Stayed 5 nights in Mar 2024
Response from Ashley A on Mar 15, 2024
Dear Yazad, Thank you for staying with us and taking the time to post your review! I'm glad that you enjoyed your stay with us - and definitely agree that access to our location does require a vehicle. There are also ample Ubers and Lyfts in the area if needed! Hope to see you again soon!

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Manuel

Stayed 2 nights in Mar 2024

2/10 Terrible

Alan

Travelled with family
The worst Holiday Inn Express I have ever stayed at. Staff was not friendly. The lady in the breakfast room was obnoxious. TV didn’t work. Cleaning staff was rude. This hotel is a total clown show!
Stayed 6 nights in Mar 2024
Response from Ashley A on Mar 13, 2024
Dear Alan, Thank you for sharing your feedback. I am so disappointed to learn about your experience with our team - this is certainly not the impact we want to leave on our guests. I will certainly share your comments internally, and if there is anything further that you wish to discuss regarding your stay, please do not hesitate to reach out to me directly. I hope that we can find a solution and/or have the opportunity to accommodate you again in the future and reverse your first impression of our hotel. Thank you,

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 3 nights in Mar 2024
Response from Ashley A on Mar 11, 2024
Dear Charles, Thank you for staying with us, and for taking the time to post your review! I'm so pleased to see that you had a great stay, and particularly that our staff was able to exceed expectations! Looking forward to seeing you again soon!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashley A on Mar 11, 2024
Dear Anne, Thanks for sharing your 5 star rating! We appreciate you taking the time, and definitely hope to see you again soon!

2/10 Terrible

Ruth-Ellen

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ashley A on Mar 11, 2024
Dear Ruth-Ellen, I know we have spoken privately regarding your stay, and again, I want to let you know that I am deeply sorry about the inconveniences incurred during your time with us. I hope that we were able to resolve in an amicable and acceptable manner, and I hope that you will consider giving us a future opportunity to reverse your first impression of our hotel.

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from AGN on Mar 5, 2024
Thank you for your review

10/10 Excellent

Brandon

.
Stayed 4 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was comfy, staff was helpful and pleasant. Hot breakfast was great. Unfortunately a plumbing issue the day of our check in made for no hot water that day nor the next, but was no fault of the staff. Bad timing for guests for sure. Would stay here again as long as the hot water came back!
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review. Our sincere apologies for the issues you encountered. Our hot water is back and running normally. We will share your feedback with our team and ensure what you experienced is an isolated incident.

8/10 Good

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

10/10 Excellent

Cesar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities
I like quiet, i didn't like pool
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

2/10 Terrible

Haider

Travelled with family
Disliked: Property conditions & facilities
The elevator was not working and caused us lots of inconvenience during my sisters wedding. It had 15-20 min wait times and got us late to then main ceremony. Was a big disappointment and frustrating and lots of stress and aches
Stayed 3 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review. Our sincere apologies for the issues you encountered. We will share your feedback with our team and ensure what you experienced is an isolated incident.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

10/10 Excellent

McBee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from AGM on Mar 5, 2024
Thank you for your review

8/10 Good

Jude, Saugerties

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

10/10 Excellent

Denise

Stayed 1 night in Feb 2024

2/10 Terrible

Alexander

Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thank you for your review

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised how nice the room was. The bed and pillows were super comfortable. The breakfast was outstanding especially loved thr pancake machine. Would definitely recommend anyone to stay at this location.
Stayed 1 night in Jan 2024
Response from AGM on Jan 29, 2024
Thank you for your review

10/10 Excellent

Belys

Travelled with family
Excellent
Stayed 2 nights in Jan 2024
Response from AGM on Jan 29, 2024
Thank you for your review

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with check in
Stayed 1 night in Jan 2024
Response from AGM on Jan 29, 2024
Thank you for your review

10/10 Excellent

James, Endicott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe and convenient
Stayed 1 night in Jan 2024
Response from AGM on Jan 29, 2024
Thank you for your review

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from AGM on Feb 1, 2024
Thank you for your review

10/10 Excellent

Darwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 29, 2024
Thank you for your review

10/10 Excellent

Karolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay the staff was very kind
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Thank you for your review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Dec 2023
Response from AGM on Jan 15, 2024
Thank you for your review

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Thank you for your review

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like after a night out with my woman there was no parking when we returned.
Stayed 1 night in Dec 2023
Response from AGM on Jan 16, 2024
Thank you for your review. Our apologies there was trouble finding parking. We do offer additional parking in our back lot and lower lot. We will share this feedback with our team to better improve our service.

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 15, 2024
Thank you for your review

6/10 Okay

William

Liked: Staff & service
Close to where I need to be
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Thank you for your review

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and amenities were clean and staff was great.
Stayed 3 nights in Nov 2023
Response from AGM on Feb 1, 2024
Thank you for your review

10/10 Excellent

Ellarine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Feb 1, 2024
Thank you for your review

6/10 Okay

Ralph

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on Jan 8, 2024
Thank you for your review

6/10 Okay

Adel, Fairport

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at check in was wonderful. Very friendly. The room was clean but it had a strong smell of bleach. At first we thought that it was due to cleaning but later realized that there was mold growing in the bathroom on the bottom and it was probably sprayed with bleach to kill it. We were woken up at 6:30am by people laughing and talking very loudly. Tried making coffee in the room, but the coffee machine was broken, the water came out of the bottom and flooded the counter. Breakfast was okay, but only decaf was available around 8:45am during breakfast. Overall the stay was okay, but definitely not great as you would expect from a Holiday Inn. The best thing was the check in staff.
Stayed 1 night in Dec 2023