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Reviews of Best Western Mill River Manor

3 out of 5
Best Western Mill River Manor
173 Sunrise Hwy, Rockville Centre, NY

Reviews

7.4

Good

Rating 10 - Excellent. 298 out of 1007 reviews" "
Rating 8 - Good. 326 out of 1007 reviews" "
Rating 6 - Okay. 207 out of 1007 reviews" "
Rating 4 - Poor. 91 out of 1007 reviews" "
Rating 2 - Terrible. 85 out of 1007 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vincent at the front desk was amazing! Very helpful and very friendly!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Robert, we're thrilled to know you had a wonderful experience at Best Western Mill River Manor. It's great to hear that Vincent at our front desk was a highlight of your stay, offering both helpful and friendly service. We look forward to welcoming you back in the future.

8/10 Good

DENNIS, Edmonton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Train is very accessible
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Dennis, it's great to hear that you appreciated the hotel's excellent proximity to the train station. At Best Western Mill River Manor, we understand how important easy transportation is to our guests. We look forward to welcoming you back for another convenient stay soon.

10/10 Excellent

Arielle-Diandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant, & courteous. They made our stay a very enjoyable and comfortable one. Accommodations were clean and well maintained. It was safe and though located on a busy highway and across from the LIRR, the noise of the traffic and train was not disturbing. I would recommend this location and return on my next visit.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Arielle-Diandra, your kind words about the pleasant and courteous team members at Best Western Mill River Manor put a smile on our faces. We're thrilled that you found the cleanliness, maintenance and overall comfort of accommodations to your liking, as well as the strategic yet peaceful location. Your recommendation and intentions to return are the best compliments we could receive. Looking forward to hosting you again on your next visit.

10/10 Excellent

Michele

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a wonderful property centrally located. The staff is lovely. However I am an older single traveler with a service dog which usually means a late night walk. The only grassy area is a block away near the train tracks. I grew up there so I wasn’t bothered by it but I might imagine a first time visitor might be apprehensive about making that walk late at night. Bring a Buddy. Or your own patch of Astro turf. I wish I’d thought to ask if someone was on staff that might accompany me. Otherwise a wonderful stay!!!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Michele, the Best Western Mill River Manor proudly appreciates your constructive recognition. It's heartening to know our convenient location and personable team members enhanced your experience. We understand the challenges faced during late-night walks with your service dog and appreciate your valuable feedback. In future, please inquire about any assistance needed, our team is always ready to help ensure your comfort. We're elated you enjoyed your stay and look forward to welcoming you back, your service dog too!

10/10 Excellent

Margaret

Liked: Cleanliness, amenities
Clean quiet, walking distance to all transportation. A variety of restaurants catered to all appetites
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Margaret, thank you for sharing your positive experience at Best Western Mill River Manor. We're delighted to hear you appreciated the cleanliness, tranquility, and convenient location close to transportation and diverse dining options. We hope to welcome you back for an even more enjoyable stay next time.

6/10 Okay

Charles

Liked: Staff & service
It claims to be a non-smoking property but the hotel is hosting welfare recipients who seem to have enough money to buy and smoke their Marijuana in the elevators and the parking lot and the room I rented had a smell of pot maked by air freshener. I will not be returning to this property. Too close to the Railroad.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Charles, your feedback is appreciated. It's unfortunate to hear about your discontent regarding the odor you encountered during your stay. We're committed to providing a pleasant environment for all guests, and we take reports of unwanted scents seriously. It's also regrettable that you found the proximity to the railway unsettling; some guests find its accessibility convenient for their travel needs. Your comments will certainly be given due consideration in our ongoing improvement efforts.

10/10 Excellent

Landa, Uniondale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Thank you for the fantastic rating, Landa!It's outstanding you had such a wonderful experience at Best Western Mill River Manor. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Julner

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Julner, it's wonderful to know you found the Best Western Mill River Manor to be a great place for your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Lionel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The property was nice and clean and safe.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Lionel, it's wonderful to hear that you felt at ease and appreciated the cleanliness at Best Western Mill River Manor. Your positive feedback is deeply valued. We hope to welcome you back soon.

6/10 Okay

Stavroula

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Stavroula, thank you for leaving a rating after your stay. It appears your experience was neither exceptionally good nor bad. We strive to enhance your experience beyond expectations and sincerely hope to have another chance to impress you. Let us know if there were specific aspects of your stay where we could do better, your feedback is valued. We look forward to welcoming you back once more.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean newly renovated. Great breakfast. Friendly staff
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Margaret, it's lovely to hear you appreciated the spotless, updated environment at Best Western Mill River Manor. We're thrilled that our delicious breakfast and welcoming team members contributed to making your stay an exceptional one. We eagerly await your return.

10/10 Excellent

Galina

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Galina, thank you for awarding a high rating for your stay at Best Western Mill River Manor. It seems you had a great experience, which we love to see. We truly appreciate your feedback and hope to welcome you back in the future!

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service
A bit old, but functional.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Craig, it's insightful to hear feedback like yours. You've touched on the seasoned charm our hotel possesses while noting its practicality. We trust your overall experience was comfortable and hope you choose to stay with us again in the future.

6/10 Okay

Talia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were nice but the LIRR can be heard whooshing by, and so can any carts or suitcases being wheeled past the room door. Not the best for light sleepers.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Talia, thank you for sharing your feedback. We appreciate you noting our well-appointed facilities. However, it is regrettable that there were some disturbances during your stay, attributed to the outside environment and hotel activity. We're always seeking ways to provide a peaceful and comfortable atmosphere. Rest assured, we understand the importance of a good night's sleep and will strive to maintain an environment that supports it.

10/10 Excellent

Susan, Niskayuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great and we get Free breakfast
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Susan, it's wonderful to hear you enjoyed your stay at Best Western Mill River Manor! We're thrilled that our team members left a good impression and that you appreciated the complimentary breakfast. We're looking forward to welcoming you back someday soon.

8/10 Good

Lesa

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Lesa, it's fantastic to know that your stay at Best Western Mill River Manor was a pleasing experience. It's our top priority that our guests leave with fond memories. We would love to offer you another comfortable stay in the future. Your satisfaction makes all our efforts worthwhile.

2/10 Terrible

Margaret, Freeport

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This has apparently become a section 8 housing hotel L. It is loud. All Hours of the day and night. Kids running the hallways; People drinking in the hallways and stairwells. Staff at front desk hardly there; had to ask for towels. Room was dusty and smelled of mildew. Click had not been updated for change of clocks month ago; likely longer than that since someone. Cleaned the room. We slept in our clothes above the bedding and checked out at 7am. It’s unsafe and unclean.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Margaret, your comments are taken seriously and it's regrettable to hear about your experience. We aim to maintain a peaceful environment and it's unfortunate that you experienced disturbances. Your concerns about the cleanliness and upkeep, as well as the availability of our front desk team, will be shared with the management for evaluation. It's important for us to offer comfortable accommodations and we're sorry if you felt it wasn't the case. Thank you for your feedback and allowing us to understand areas where we can improve upon. We hope to have a chance to better your experience in the future.

2/10 Terrible

Carlos

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
We appreciate your feedback, Carlos.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
We only stay for 1 night to attend my aunt funeral. The service desk was helpful, and the room was clean, and we able to sleep and leave early in the morning for the 8:30 am burial service. We did not get to check out the continental breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Marie, it's heartening to hear that during such a difficult time for you, the team at Best Western Mill River Manor was of assistance and that you found the room comfortable for your short visit. We regret you didn't have the chance to try our continental breakfast. During your next visit, we hope you have the opportunity to do so. We appreciate your review.

10/10 Excellent

PATRICIA A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Patricia, thank you for your exceptional rating. We're happy to learn you enjoyed your stay at Best Western Mill River Manor. We can't wait to welcome you back for another great experience.

8/10 Good

Cephas, Walnut Creek

Travelled with family, Travelled with family and small children
In general the property was well care for and the overall conditions were good
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Cephas, it sounds like you appreciated the well-maintained conditions at Best Western Mill River Manor. We strive to provide a comfortable setting for our guests and we're glad your experience reflected that. We hope to welcome you back in the future for another satisfactory stay.

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Cleanliness & friendly staff
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Alex, we're thrilled to hear your experience with us at the Best Western Mill River Manor was perfectly up to par! Our team members are indeed dedicated to ensuring a clean environment and creating a welcoming atmosphere and it's wonderful to know that your stay reflected this. We can't wait to welcome you back for another pleasant stay in the future.

10/10 Excellent

Assia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Dec 5, 2023
Assia, it's wonderful to hear that your stay at the Best Western Mill River Manor left a positive impression. We strive for excellence and are thankful for guests like you who appreciate our efforts. We look forward to your next stay with us.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We had no problems easy parking room was fine clean and good hot water and heat.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 1, 2023
Michael, the Best Western Mill River Manor appreciates you sharing your positive experience. It's wonderful to hear that your stay was seamless, from the convenience of parking to the high quality of our accommodations. We're glad you recognized the cleanliness and functionality of your room facilities too. Your feedback is valued and we look forward to welcoming you back in the future.

10/10 Excellent

Godfrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean and has all the amenities inside the hotel room , the staff were very friendly and helpful . Definitely will be going back regularly
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 20, 2023
Godfrey, it's so encouraging to know that you appreciated the pristine cleanliness and the array of amenities available in your room at the Best Western Mill River Manor. We're also thrilled that our wonderful team members were able to assist you in a friendly and helpful manner. Your plans to return regularly are the best compliment we could receive. We eagerly look forward to your future stays with us.

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Oceanside and the 20 minutes to the beach, nicely decorated, clean room and good continental breakfast. Had trouble with room key thso they gave me another room next door.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 16, 2023
Lynn, it's great to hear you enjoyed the convenient location and décor at Best Western Mill River Manor. We're glad you found your room to be clean and our breakfast offering satisfying. We do regret any inconvenience you may have encountered with the room key, but hope that our swift resolution ensured a positive experience overall. We look forward to welcoming you back in the future.

8/10 Good

Margaret

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 22, 2023
Thanks for the 4/5 rating, Margaret!We're thrilled you enjoyed your time at Best Western Mill River Manor so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Lee, Indianapolis

Liked: Cleanliness, staff & service, amenities
Close to my relative's house. Train right behind hotel so somewhat noisy. Rooms need some repairs along wall seams, floors. Daily cleaning service was fine. Breakfast included with room was very good. Food was hot, make your own waffles. Very please with that.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Lee, we're delighted to know Best Western Mill River Manor's proximity to your relative's house and our breakfast offerings met your expectations. Though, it's regrettable that the noise from the train was bothersome. We also take note of your observations regarding the rooms and assure you that our teams are consistently working to enhance the guest experience. It's pleasing to know our cleaning service met your satisfaction. We look forward to welcoming you back in the future for an even more seamless stay.

8/10 Good

OGUZ

It was good
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 6, 2023
Oguz, it's wonderful to hear you had a positive experience at Best Western Mill River Manor. We hope to serve you again soon. Your satisfaction is our priority.

8/10 Good

Denis

Liked: Cleanliness, staff & service, room comfort
Problem with water on floor in original room. Lived with it the first night, reported it, they were unable to repair so got me a different room for second night. Good service
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Denis, it's pleasing to know that you appreciated the prompt assistance from our team members at Best Western Mill River Manor when you reported an inconvenience with your room. We apologize for any difficulty you experienced, and appreciate your patience while we moved you to a different room. We continually strive to deliver superior service and your feedback assists us in this endeavor. Looking forward to your next visit in the future.

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy rooms from traffic , other guest sounding like elephants with every step they make . Not sure if it’s kids running around in the room above but it’s been going on for over an hour . Wouldn’t recommend staying here . But it’s very clean and the beds are comfy, so the noise ruins it.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
Karen, it's disheartening to hear that continuous noise disrupted your stay, causing inconvenience. We value tranquillity for our guests and will definitely consider your remarks seriously. On the brighter side, we're pleased that the cleanliness and comfort of our beds met your expectations. We would appreciate another opportunity to provide you with a more peaceful experience in the future.

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleaning service and how everything was convenient to the hotel. Definitely recommend to anyone visiting or staying in Rockville Centr
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 21, 2023
Alex, your kind words regarding Best Western Mill River Manor's cleanliness and convenient location made our day. We are overjoyed to hear that you would recommend us. Thank you and we look forward to possibly welcoming you back during your next visit to Rockville Center.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 14, 2023
Thank you for the 5/5 rating, Michael!It's excellent you enjoyed your time at Best Western Mill River Manor so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Thomas

Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Thomas, thank you for your excellent rating of the Best Western Mill River Manor. Your positive feedback reaffirms our dedication to ensuring the satisfaction of our guests. We eagerly anticipate your next visit to our delightful hotel.

8/10 Good

Judy, Millsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 228 was very clean smelling and comfortable. The toilet is VERY low and had some flushing issues. Also the plug near the sink was not operational. But the room could use an update! Good night sleep though!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 8, 2023
Thank you for taking the time to share your 4/5 review with us, Judy.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful. The staff were very friendly and nice. The breakfast was delicious!! I really enjoyed my stay and I will return.
Stayed 4 nights in Sep 2023
Response from Customer Service on Oct 5, 2023
Jackie, it's delightful to hear about your positive experience at the Best Western Mill River Manor. The team takes pride in their friendliness and kindness, and it's lovely to know this added to your wonderful stay. The delicious breakfast is certainly a highlight we're pleased you relished!Your satisfaction and enjoyment are important to us, and we're absolutely thrilled to hear that you're considering a return stay. It's this kind of positive feedback that fuels our passion for hospitality. Thanks for sharing your experience, and it would be our pleasure to welcome you back to Best Western Mill River Manor when your travels bring you this way again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little overpriced but comparable to area. Had to stay due to flight cancellation, was thankful for a place to stay. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 2, 2023
Linda, your feedback concerning your stay at Best Western Mill River Manor is appreciated. It's heartening to hear you found us valuable during your unexpected need for accommodation due to your flight cancellation. We understand that unplanned extensions can sometimes be inconvenient and we are glad we could provide you a place that met your requirements.We're also pleased to know that you appreciated our breakfast offerings. We aim to offer a diverse and satisfying start to the day and it's wonderful to hear that we met your standards in this aspect.Once again, we extend our gratitude for your feedback and hope to welcome you back in the future under less stressful circumstances.

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Disliked: Amenities
I’ve always thought of Best Western as on par with any other fine motels but this one was not quite where I was expecting it to be. There was no water repelling shower curtain just a thin cotton-like outer curtain that didn’t fit properly and was useless in keeping the water inside the shower: I had to wipe up the water on the floor when I finished the shower. I understand that since the Pandemic you’ve shut down your small eatery which was a diss appointment as I hadn’t eaten for most of the day and looked forward to something/anything I could get without going out in the rain in an area I wasnt familiar with. The concierge weee pleasant and helpful.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 30, 2023
Randall, we truly appreciate your feedback and apologize for any shortcomings in your experience. While we strive to maintain a consistent level of quality, it seems your recent visit did not meet those expectations.Regarding the issue with your shower, we deeply regret any inconvenience caused. We strive to ensure our guest bathrooms are well-equipped and functional, understanding the importance of these details for a comfortable stay. We have noted your feedback and will immediately address this issue to prevent any such occurrences in the future.We acknowledge the disappointment with the closure of our eatery and apologize for any inconvenience. However, we're pleased to hear that you found our team members at the concierge desk pleasant and helpful. Going above and beyond for our guests is what we strive for and it's heartening to know that our team members were able to positively impact your stay.We take your observations seriously and will work diligently to improve our services. We hope to have an opportunity to better serve you in the future.

6/10 Okay

Nash

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Service on Sep 29, 2023
Nash, thank you for taking the time to share your rating. We appreciate your feedback and will continue our efforts to improve and provide all our guests with a rewarding experience. We certainly hope to have the opportunity to serve you better in the future.

6/10 Okay

Karina

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 16, 2023
We appreciate the feedback, Karina.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Kristi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place to stay with nice staff!
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Kristi, thank you so much for sharing your positive experience at the Best Western Mill River Manor. We're delighted to learn that the cleanliness of our property met your expectations. Exceptional hygiene standards are a prerequisite for us, and it's heartwarming to see it being recognized by our guests.Your compliment towards our team members is equally gratifying. We strive to provide warm, attentive service to make our guests feel welcomed and comfortable throughout their stay. It's wonderful to see that this dedication was significantly noted during your visit.It was a pleasure having you as our guest and we're looking forward to welcoming you back in the future. The Best Western Mill River Manor always aims to provide a clean, welcoming environment paired with friendly service.

8/10 Good

Nicholas M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, nice and very convenient to restaurants. Transportation LIRR.
Stayed 7 nights in Sep 2023
Response from Customer Service on Sep 26, 2023
Nicholas, thank you for your review highlighting the conveniences that you found during your stay at Best Western Mill River Manor. It's wonderful to hear that you appreciated the quiet and pleasant ambiance of our setting, enabling you to unwind and relax thoroughly. We're also glad you found our proximity to local restaurants and LIRR transport links beneficial. We understand how important it is for our guests to have easy access to dining options and straightforward public transport links, and we're delighted to have met your expectations in these areas. Your positive feedback means a lot to us, and we're committed to maintaining these standards in order to provide an inviting and convenient experience for all our guests. It was a pleasure to serve you, and we're looking forward to welcoming you back in the future.

4/10 Poor

Elie, River Edge

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We found the cleaning to be inadequate and asked for our second night to please take care of the cleaning issues. They were not taken care of and we were very disappointed in the cleanliness of this hotel. The renovation is nice and breakfast buffet was good, but since it was not clean, we will not stay there again.
Stayed 2 nights in Aug 2023
Response from CS on Sep 22, 2023
Thank you again for choosing us for your lodging needs, Elie.On behalf of our entire term we will like to apologize again for all the inconvenienced you may have experienced during your stay with us.Best reagrds

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Area around hotel feels noisy and unsafe.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Thank you for taking the time to share your 5/5 review with us, Katrina.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed.
Stayed 3 nights in Aug 2023
Response from Customer Service on Sep 26, 2023
Scott, it's wonderful to know that you found the bed at Best Western Mill River Manor to be extremely comfortable. We understand the importance of a good rest while traveling, hence, our commitment to provide our esteemed guests with ultra-cozy beds! It's heartening that you were able to experience this first-hand. If you plan to visit us again, we assure you of our continued dedication to your comfort. Thank you for your review and we're looking forward to welcoming you back at the Best Western Mill River Manor.

4/10 Poor

Christina

Travelled with family, Business traveller
Disliked: Cleanliness
The toilet bowl was not properly cleaned The towels needed to be replaced I’m in doubt if the rooms and surfaces were properly cleaned
Stayed 2 nights in Sep 2023
Response from CS on Sep 12, 2023
Dear Christina,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Excellent

Peggy

Travelled with family
Clean room Friendly helpful staff Very nice breakfast We had a room at the end of building on road so it was a bit noisy Easy drive to airport
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Peggy, thank you for sharing your experience at Best Western Mill River Manor. It's wonderful to hear that you appreciated the cleanliness of your room. Our team always aims to provide an environment that is both comfortable and inviting.Your kind words about our team members are much appreciated. They strive to be both friendly and helpful to ensure our guests enjoy their stay with us. We're thrilled you found them to be just that.We take pride in the breakfast provided and are happy to hear you found it enjoyable. Our aim is to provide a variety of options that cater to all our guests' preferences.We acknowledge your comment regarding the noise you experienced due to the location of your room at the end of the building. Your comfort is our top priority, and we want to assure you that feedback like yours helps us better accommodate our guests in the future regarding room placements and noise control issues.We are glad to hear that the accessibility to the airport added to the convenience of your stay. Our location is indeed favored by many of our guests for its proximity to vital points of interest.Thank you once again for choosing our hotel. We're looking forward to welcoming you back whenever your travels bring you to our area.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Troy, it's wonderful to know that your stay with us at Best Western Mill River Manor met your expectations. We greatly appreciate your feedback and are delighted you had a positive experience. We hope to have the opportunity to serve you again in the future. We're looking forward to welcoming you back.

10/10 Excellent

Laurie

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 1, 2023
Thanks for the perfect rating, Laurie!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Best Western Mill River Manor.Have a wonderful day!

4/10 Poor

jessie

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This a Motel Not a Hotel. The Cleaning peiple are Noisy and loud. Impossible to sleep. They di not care about customers. Reception emplyees are nit welcoming. I will not go back
Stayed 3 nights in Sep 2023
Response from CS on Sep 7, 2023
Dear Jessie,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 516-678-1300.Sincerely,