I stayed four nights on The Queen Mary and had a wonderful experience. The service was excellent. The history of the ship and being able to experience that history was a unique and remarkable experience. The only negative thing I could mention are a few of the other guests or tourists I witnessed who were negative or disrespectful to the hotel employees. However, the hotel staff and servers always handled it with grace and patience. Also, at times the ghost chasers were a little annoying.
Quiet neighbourhood with restaurants and retail shops within 5 min walk. Also close to the Long Beach aquarium. Easy self park for $7 at mall garage next to hotel. Rooms were clean and bathroom was large and equipped with rain shower. Looks to become more crowded as more retail outlets open up in near future.
I love Westin hotels, but this one was a little disappointing. The staff wasn't unfriendly, but not exactly friendly. I booked a king, but on arrival I was told only a room with two doubles was available. (Apparently not getting the room you booked is a possibility when booking with Expedia?). The room was rather small and outdated. Not a terrible experience, just not what I expect from The Westin.
"Was at one time a 1st Class Hotel, now no so much."
Desk clerk not aware of Federal Law regarding Service Animals. Embarrassing and important to us. Halls not air conditioned and were uncomfortable. Maids spoke no English. Blanket and pillows on bed were too small and bed was poorly made. Towels were thin and soaps were very thin and broke upon one use. Upholstery on chair arms was quite dirty. Inadequate electrical outlets. Refrigerator was noisy and we unplugged it to sleep. Re-plugged it before we checked out. Parking area poorly lighted and quite far to walk to main entrance.
I accidently my booked the wrong room. I thought i had booked a room with a bed and pull out couch but I booked a room with only one bed.
I called to see if we could possibly upgrade to a larger room or even get a roll-out bed. The front desk was so helpful and within 5 minutes there was a full sized twin bed on wheels in our room lol.
They didn't charge us for having an extra adult in the room either! (On the website it's extra) so anyway, we were really happy with our stay and the service :)
The hotel is just OK. We went while some construction or remodeling was occurring. For the price we could have stayed somewhere nicer I think, but it was located close to the aquarium that we were visiting. Beds were SO COMFORTABLE. Staff was very nice. Our A/C didn't work very well and the construction started at 8am sharp, after arriving after 11 pm it wasn't what we wanted after a long night. We'd probably stay again, hopefully when construction isn't going on.
A parents dream hotel: Full bar and you can order food next to the beautiful pool.... Big sand pit to play in, great kids menu at restaurant (not to mention awesome grown up food) ....we purchased s'mores kits in the lobby and roasted marshmallows over the fire pit. Rooms are a little on the small side for an extended stay but very stylish and the beds are comfy.
I did not get two passes to the complimentary breakfast that is offered to Holiday Inn guests at check-in, so I ended up having to pay $ 33 extra for breakfast when it should have been provided to me. For $ 170 a night, I think the breakfast should be included.
Long Beach, with its immense port, is a hub for commerce and leisure on the Pacific. Freighter ships haul imported goods, pleasure cruises depart for Catalina Island, and the Queen Mary, the storied trans-Atlantic liner, is moored in the city’s bay. The Aquarium of the Pacific is nearby. At night, downtown’s Pine Avenue strip and Belmont Shore’s Second Street are prime entertainment spots.