So glad other hotels were full because this was a novel find. Very cool to arrive at the ship and know we'd be staying aboard. Check-in easy and nice personnel. Cabin/room understandably small and I appreciated the original features that kept it authentic (non working). Ate in the Promenade Cafe for dinner and breakfast and both meals were a 3 - nothing special either in flavor or presentation. Wait staff very pleasant.
Unfortunately electical outlets unreliable and sometimes charged my equipment, sometimes not. Also, bath tub so skinny, my feet were never flat on the bottom but rather bent to the immediate curve from side to side with ankles touching. Can imagine balance may be an issue for some as a result.
We loved this hotel. The staff were all friendly and the hotel is beautiful. It's close to shopping, restaurants and the convention center. The rooftop pool is a gorgeous setting. Every time we needed something, the hotel staff was quick to respond and so pleasant to deal with. Highly recommend
We drove from San Diego to Long Beach to attend a event in south LA. When we arrived to the hotel, we were dressed very casual, and woman at the desk looked at us incredulously. It got worse when she found out that our reservation was in a different last name. I had my U.S. Passport, American Express platinum card, and Expedia itinerary number with conformation email. But she insisted that hotel is full, that she needed to check with the manager if we can stay, and basically treated us like criminals.
We reserved a double bed room, but the room wasn't ready so she asked if we'd wait or put us in a kind bed room. She mentioned that the hotel was busy because there were a lot of people who were there for a dance event. But what does it have to do with us? We are less important than other guests?
Adding to our irritation, she said she is going to "comp" our parking fee. But parking fee was already in my hotel charge. At this point, we were tired, disgusted, and just wanted to go up to the room and rest, so we just took the keys. The hotel was clean and in good location. But we think we'd have a better customer service experience at any other places with half the price.
The hotel is just OK. We went while some construction or remodeling was occurring. For the price we could have stayed somewhere nicer I think, but it was located close to the aquarium that we were visiting. Beds were SO COMFORTABLE. Staff was very nice. Our A/C didn't work very well and the construction started at 8am sharp, after arriving after 11 pm it wasn't what we wanted after a long night. We'd probably stay again, hopefully when construction isn't going on.
Every staff member was so nice from check in to check out, including bar/restaurant staff and front desk. The warm cookie at check-in was amazing too! The room was great, the water view was perfect, comfortable beds, great atmosphere surrounding. The only negative thing about our entire stay were the very loud children screaming and playing with the ice makers from about midnight to 2am both nights. That is no fault of the hotel though - that's just irresponsible parenting. Would highly recommend this hotel and will definitely stay again!
Long Beach, with its immense port, is a hub for commerce and leisure on the Pacific. Freighter ships haul imported goods, pleasure cruises depart for Catalina Island, and the Queen Mary, the storied trans-Atlantic liner, is moored in the city’s bay. The Aquarium of the Pacific is nearby. At night, downtown’s Pine Avenue strip and Belmont Shore’s Second Street are prime entertainment spots.