Signature Suite

Reviews of The Trafalgar St. James London, Curio Collection by Hilton

5 out of 5
The Trafalgar St. James London, Curio Collection by Hilton
2 Spring Gardens, Trafalgar Square, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 765 out of 1003 reviews" "
Rating 8 - Good. 190 out of 1003 reviews" "
Rating 6 - Okay. 23 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 6 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Mar 25, 2024
Dear Andrew,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Excellent

Taline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location was perfect
Stayed 3 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 25, 2024
Dear Taline,Thank you very much for your kind words regarding our staff and the convenient location of our hotel. We're delighted to hear that you had a positive experience with us in these aspects.Your recognition of our team's efforts is truly appreciated, and we will be sure to share your feedback with them. Additionally, we're thrilled that our location met your needs and enhanced your overall stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is being renovated and so are buildings next door so very noisy. Lovely hotel, but wait for the building work to end before booking
Stayed 2 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 25, 2024
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel lovely despite the ongoing renovations.We sincerely apologise for any inconvenience caused by the noise from the renovations. We understand how disruptive this can be to our guests' experience. Please know that we are actively working to minimise the disturbance and complete the renovations as swiftly as possible.Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience during this transitional period. Should your travels bring you back to the area in the future, we would love the opportunity to provide you with a seamless and enjoyable stay.Thank you again for your valuable feedback.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Contruction works at the property including lobby and bar…Expedia should let travelers know in advance when property is in poor condition.
Stayed 3 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 22, 2024
Dear Luis,Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused by the construction works during your stay, especially in the lobby and bar areas. We understand the importance of providing our guests with a pleasant and comfortable experience, and we regret that we fell short in this regard.We hope to have the opportunity to welcome you back in the future under more favourable circumstances.

10/10 Excellent

Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lidia Camacho, Guest Relations Manager on Feb 7, 2024
Dear Joon,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

shauna

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Feb 7, 2024
Dear Shauna,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 22, 2024
Dear Steve,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location, near everything in Central London. The entire stay was flawless.
Stayed 4 nights in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 13, 2024
Dear Raymond,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

4/10 Poor

Arman

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 15, 2024
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,

4/10 Poor

Arman

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Location
Stayed 1 night in Jan 2024
Response from Lidia Camacho, Guest Relations Manager on Jan 15, 2024
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Jan 9, 2024
Dear Danielle,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Susan

Stayed 5 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Jan 9, 2024
Dear Susan,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Lalit

Liked: Cleanliness, staff & service, room comfort
Early check in requested and provided by the hotel which was nice. Free minibar facility was welcome. WiFi quality was poor, should be a lot better. Lobby space was tight. No restrooms in the lobby as some reconstruction going on. Location of the hotel was excellent and made our stay very productive.
Stayed 2 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 28, 2023
Dear Lalit,Thank you for taking the time to share your feedback with us. We are pleased to hear that your early check-in request was accommodated and that you enjoyed the complimentary minibar during your stay.We apologize for any inconvenience you experienced with the Wi-Fi quality. We understand the importance of a reliable internet connection and will certainly look into ways to enhance this aspect of our service to provide a more seamless experience for our guests.Regarding the tight lobby space and the absence of restrooms due to ongoing reconstruction, we appreciate your understanding and patience during this period of improvement. We assure you that we are working diligently to create a more comfortable and convenient environment for our guests.We are thrilled to know that the hotel's location contributed to a productive stay for you. Our team values your feedback as it helps us identify areas for improvement and prioritize enhancements to better meet the expectations of our guests.We hope to have the pleasure of welcoming you back in the future, providing an even more enjoyable and satisfying experience.

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was so much bigger than most London hotel rooms. Wonderful to have a bathtub but the shower was poorly designed. Everything else was great.
Stayed 3 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Jan 1, 2024
Dear Frank,Thank you for your 4/5 feedback! We're delighted to read you enjoyed our hotel. Looking forward to welcoming you back for another amazing experience! Best wishes & Happy New Year

4/10 Poor

Daniel

Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 28, 2023
Dear Daniel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Crystal

Stayed 4 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 28, 2023
Dear Crystal,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT LONDON HOTEL
Stayed 3 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Dear Angelo,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Tamar

Stayed 4 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Dear Tamar, Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lidia Camacho, Guest Relations Manager on Dec 16, 2023
Dear Clara,Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel across the road from the Trafalgar square, spacious room, friendly staff, great roof top bar with amazing views. Many shops and restaurants within walking distance.
Stayed 3 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 9, 2023
Dear Geoff,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel and the rooftop restaurant as well worth it! There are amazing views of the city, and the London eye. When we first got there, our shower did not drain so I went and talked to Kola and Srikanth and they took care of us immediately and upgraded our room. Thank you again for everything, and we will be back!
Stayed 3 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 9, 2023
Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time at The Rooftop bar. It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Yuri

Stayed 5 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 9, 2023
Dear Yuri,Thank you for sharing your 10/10 feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you don’t mind being in the middle of Trafalgar area. Lots of fun things going on. Hotel was nice enough, clean and staff was pleasant.
Stayed 4 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Jason,Thank you for your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay in a vibrant location. The hotel staff were very courteous and friendly at all times. The room was lovely and the breakfast was great.
Stayed 3 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Julie,Thank you for your delightful feedback! We are thrilled to hear that you had a wonderful stay with us in our vibrant location. It's heartwarming to know that you found our hotel staff to be courteous and friendly throughout your visit. We take great pride in providing exceptional service to our guests.We're also glad to hear that you enjoyed your room and the breakfast we offered. We believe that a comfortable stay and a satisfying meal are essential components of a memorable hotel experience.Your kind words are truly appreciated and will serve as motivation for our team to continue delivering outstanding service to all our guests. We hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Paul, Stevens

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The property was first class and I would stay again.
Stayed 2 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear PaulThank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Alexander

Stayed 6 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Alexander,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

James C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to many of London's essential venues for 1st time visitor
Stayed 5 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear James,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Victoria, Daly City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Victoria,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again and again
The hotel i thought it was open a year ago or months ago until i asked the staff and i think they said 5 years or so ..... thats how clean and amazing the hotel was. From the room to the location to the bed sheets to absloute quitness this hotel is really perfect and clean kn every single way and i didnt expect that. Hotel staff was ok it was 2.45 pm approx and they wanted me to wait till 3 pm to get my room . Which was ridiclious however after insisting they helped and i got a room upgrade because my room category wasnt ready. That was the only issue i faced
Stayed 1 night in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that our hotel exceeded your expectations in terms of cleanliness and overall experience. It's wonderful to know that our efforts to maintain a high standard of cleanliness did not go unnoticed, and we appreciate your kind words regarding the room, location, and the tranquillity of your stay.We sincerely apologise for the inconvenience you faced during the check-in process. Your feedback is valuable, and we will use it to improve our services. We understand that waiting for your room after a long journey can be frustrating, and we are glad that we were able to resolve the situation and provide you with a room upgrade to make up for the delay.I hope that you will consider staying with us again in the future. Thank you once again for choosing our hotel for your accommodation.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but not quite worth the extra $
The main downfall would be that there really is not a lobby area. Many other hotels at this price point have grand lobbies that lend to majesty that is London. Being with my son, I was asked if I wanted to upgrade from our King room to a dbl (and supposedly larger) 100 £ ….I should have asked to see the difference in the rooms as I do not feel that the charge was worth the cost. Let me be clear, the checkin agent made it sound as though it was a total of 100 but upon checkout, I found it was 100/nt….for this additional charge, we could have stayed a bit grander hotel. Keep in mind that as American, you must add the 23% xchg rate so the cost was closer to $125/nt (for six night). Again, I know that I should have confirmed. Being Hilton Gold, I do understand how this works. The room, though very spacious by European standards for sure, was not much (if at all) larger than the larger King room I had booked. And, the bathroom was not large at all….no counter space and the vanity was so short, I was constantly slumping down (I am only 5’5”), so this would have been less than ideal for a family (this sleeps 4). The walk in shower was incredibly small and I found my body touching the wall, again, I am 5’5 and I weigh 106 pounds, but my very tall (and husky) son, was more than cramped! We had breakfast daily, and it was exceptional! Toiletries are Molton Brown and are fantastic! Coffee/tea/soft drinks, water complimentary in room. Clean, great a/c, hairdryer. Xclnt location.
Stayed 5 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Oct 14, 2023
Dear Rhonda,Thank you for sharing your detailed feedback following recent visit at The Trafalgar St James! We genuinely appreciate your honest and comprehensive review, as it helps us understand your perspective and areas where we can improve.We regret to hear that our lobby area did not meet your expectations. We understand the importance of a grand entrance, especially in a city like London. We do have a renovation plan to extend our lobby entrance this year.We apologise for any miscommunication regarding the room upgrade cost. We strive to provide clear and transparent information to our guests, and we regret any confusion in this regard. Your feedback highlights the importance of ensuring our guests fully understand the charges associated with any upgrades, and we will use this as a training opportunity for our staff.Regarding the room size and amenities, we appreciate your detailed feedback. We will take your comments into consideration as we continually work to improve our offerings and provide the best possible experience for our guests.We're delighted to hear that you enjoyed our exceptional breakfast, complimentary beverages, Molton Brown toiletries, and the cleanliness of the room. Your positive comments are appreciated, and we are pleased to know that these aspects of your stay met your expectations.Thank you again for sharing your thoughts with us. We hope you might consider staying with us again in the future, giving us another opportunity to provide you with an enhanced experience.Warm regards,

8/10 Good

TOMAS

Stayed 5 nights in Oct 2023
Response from Lidia Camacho, Guest Relations Manager on Nov 3, 2023
Dear Tomas,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
Location, service and restaurants were all exceptional!
Stayed 4 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Oct 8, 2023
Dear Jessica,Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am happy to read that you enjoyed the location, our service and restaurants. Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Staff very attentive. Rooftop is fabulous
Stayed 2 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Oct 2, 2023
Dear Linda,Thank you for giving us such a great review on your recent stay with us. I am delighted to read that you had an enjoyable time at The Rooftop Bar and I am very happy to know you found our team very attentive. Our Team working hard to make sure our Guest had a wonderful experience at The Trafalgar St James. Thank you for your lovely comments and I look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location. Highly recommended.
The hotel is amazingly located. Easy access to public transportation and walking distance from all major attractions. I would like to point the concierge TONY who was very helpful and non stop smiling. And especially RENATA the house keeping of our floor. She was absolutely outstanding with service based approach and did a great job keeping our room clean and fresh.
Stayed 8 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Oct 2, 2023
Dear Eliezer,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a fantastic experience at The Trafalgar St James.I am thrilled to know that you found our hotel's location convenient and accessible, making it easy for you to explore the city's major attractions. We take great pride in our team members, and we're delighted to hear about the exceptional service provided by our concierge, Tony. His helpfulness and constant smiling are qualities we truly value in our staff.I am also pleased to hear about your positive experience with Renata, our dedicated housekeeping team member. Ensuring our guests have a clean and comfortable environment is a top priority, and we're glad to hear that Renata's service-based approach made your stay even more enjoyable.Your feedback motivates us to continue delivering exceptional service to all our guests. We appreciate your kind words, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Good

donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location… a bit pricey.
Stayed 3 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Sep 30, 2023
Dear Donald,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our great location.We understand your concern regarding the pricing, and we genuinely value your input. Our aim is to provide excellent value for our customers, and we continually evaluate our pricing structure to ensure that it reflects the quality of service and amenities we offer.I do hope that despite the cost, you found value in your experience with us. We are constantly working to enhance our offerings and provide exceptional service to our guests. Your feedback serves as a valuable reminder of the importance of balancing quality with affordability, and we will certainly take your comments into consideration as we review our pricing strategies in the future.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Sep 30, 2023
Dear Tom,Thank you for giving us such a great review onyour recent stay with us. I am delighted to see that you had an enjoyable time and I look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

vladimir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , clean, convenient
Stayed 1 night in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Sep 30, 2023
Dear Mr Vladimir,Thank you for giving us such a wonderful review onyour recent stay with us. I am delighted to see that you had an enjoyable time. We are happy to read you found The Trafalgar St James clean and convenient.I look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Sep 30, 2023
Dear Mr Mark,Thank you for giving us such a great review onyour recent stay with us. I am delighted to know that you had an enjoyable time and I look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is outstanding. If you want a top notch experience at a beautiful hotel in a perfect location to everything this is it. We were treated like royalty.
Stayed 2 nights in Sep 2023
Response from Reservations Team on Sep 25, 2023
Dear Julie Percer, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time. It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Lynn

Stayed 6 nights in Sep 2023
Response from Lidia Camacho, Guest Relations Manager on Oct 8, 2023
Dear Lynn,Thank you for sharing your wondeful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Aug 2023
Response from Reservations Team on Sep 18, 2023
Dear Lynn Sullivan,Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Vivi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reservations Team on Sep 18, 2023
Dear Vivi Bahn,Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Patricia Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a perfect stay. The hotel is beautiful, the staff is accommodating, and the cocktails at the bar are AMAZING!
Stayed 3 nights in Sep 2023
Response from Reservations Team on Sep 18, 2023
Dear Patricia Mcmurry,Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time with us highlighting staff, amenities and comfortable beds, it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Ticks all the Boxes
Great location, right on Trafalgar Square. Pub next door does English fish & chips etc, or use the restaurant is the hotel which is also good. Breakfast layout is more than adequate. There is a roof terrace bar with panoramic views. Enjoy a glass of champagne. Would we go back - yes, certainly.
Stayed 2 nights in Sep 2023
Response from Reservations Team on Sep 18, 2023
Dear Joulian Aleksov,Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time with us highlighting staff, amenities and comfortable beds, it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Front desk staff so nice and eager to help. Rooftop staff not so helpful - they seemed irritated to have us. Toilet in room had issues but staff worked quickly to fix.
Stayed 2 nights in Sep 2023
Response from Reservations Team on Sep 25, 2023
Dear Kirstie Alberty, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time. It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Colsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great property , clean rooms comfortable beds . Friendly staff Walking distance to main sites
Stayed 1 night in Sep 2023
Response from Reservations Team on Sep 11, 2023
Dear Colsie Myrie, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time with us highlighting staff, amenities and comfortable beds, it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Vanessa

Stayed 6 nights in Aug 2023
Response from Reservations Team on Sep 25, 2023
Dear Vanessa Lyons, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time. It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Quick Break
Quick getaway for Birthday Treat, wish we stayed longer as Hotel is lovely and in an awesome location. Staff throughout happy and helpful, particularly the happy and helpful ladies in the Rockwell for our evening meal. Lovely food and desserts. Don’t miss the rooftop bar which has amazing views in the night and nice drinks, book a table when you arrive!
Stayed 1 night in Aug 2023
Response from Reservations Team on Sep 4, 2023
Dear Chris Turler, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time with us highlighting staff, amenities and comfortable beds, it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team

10/10 Excellent

Gisela

Stayed 2 nights in Aug 2023
Response from Reservations Team on Aug 28, 2023
Dear Richard Campbell, Thank you for sharing your lovely feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time with us highlighting staff, amenities and comfortable beds, it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Kind Regards, Trafalgar St James Team