10/10 Excellent
Arindam
Travelled with family
Apr 15, 2024
Liked: Staff & service, amenities, property conditions & facilities
During our week-long stay at Resident Kensington in London over Spring Break, we were thoroughly impressed by the exceptional service and attention to detail that made our celebration of our daughter's upcoming graduation truly special.
From the moment we arrived, the staff were incredibly accommodating. Despite our room not being immediately ready, our wait was made comfortable with complimentary tea and snacks in the lobby. The staff consistently went above and beyond, providing excellent recommendations for local dining, sightseeing, and activities that ensured great value for our money. A highlight was the concierge securing us a reservation for a traditional British Sunday roast—an experience we eagerly anticipated and thoroughly enjoyed.
Although there were minor issues with plumbing and housekeeping, the staff addressed these promptly and effectively, underscoring their commitment to service excellence.
The hotel's location is also a significant advantage. Situated centrally in Kensington, it is just a 4-5 minute walk from Earl’s Court Tube Station, making it incredibly convenient for exploring London with most major attractions within a 10-30 minute Tube ride. The area offers an array of dining and takeaway options, adding to the convenience.
While the hotel lacks in-house amenities like a restaurant, gym, or pool, this is more than compensated for by the high standards of service. The rooms were immaculately cleaned daily, and were well-equipped with a microwave,
Arindam
Stayed 6 nights in Apr 2024