Dear Mrs Mary,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Kind Regards,

Dear Jon, Thank you for sharing your valuable review with us after your stay at The Bentley. I am glad to learn that you enjoyed our brilliant location. Also we are happy to learn that you loved the room, and we would be pleased to host you again in the nearest future. Best regards,Marina

Dear Jordan,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London.Kind Regards,

Dear Nathan,Thank you very much for your feedback.We sincerely apologize for the inconveniance caused.All of our guests are required to show a photo identification upon check-in.Should you need further assistance please do not hesitate to contact us.Kind Regards,

Dear Denise, Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley.It was an absolute pleasure to have you back and to learn that your overall stay was excellent. Looking forward to welcoming back anytime soon!Kind regards,Marina

Dear Mr Nico,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Kind Regards,

Dear Etheric,Thank you for rating recent stay with us.I am deeply sorry to see the experience at our hotel has not been the most pleasant.We would love to welcome you back to our hotel to prove that we are happy to improve.Kind Regards,

Dear Mr Ivan,Thank you for sharing your feedback with us from your recent stay at The Bentley. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service, the rooms and the restaurant are always up to the highest standards. We would love to host you again on your nearest visit to London.Kind Regards,

Dear Henry,Thank you for rating your stay with us.I am extremely sorry to learn that your stay has not been pleasant. We would be very much hoping to see you back in the future and to provide you with a more rewarding experience Kind Regards,

Dear Nagwa,Thank you for rating your recent stay with us.Kind Regards,

Dear Mr Peter,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards.We would love to host you again on your nearest visit to London.Kind Regards,

Dear Hamid,Thank you for staying with us at The Bentley. Your feedback is very valuable to us as it helps to improve the services we provide.I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience from the very start.Kind Regards,

Dear Mr Harvey,Thank you so much for sharing your feedback with us from your recent stay at The Bentley.I am deeply sorry to see the experience at our hotel has not been the most pleasant.We will definitely take on board your valuable feedback and do an investigation to the relevant department.We do hope that you will give us a chance to prove our high standards of service to you again in the future.Kind Regards,

Dear Laurence,Thank you for rating your recent with us.It was an absolute pleasure to learn that your overall stay was excellent.We would love to host you again on your nearest visit to London. Kind Regards,

Dear Lin,Thank you for taking the time to rate your stay with us.It was an absolute pleasure to learn that your overall stay was excellent.We would love to host you again on your nearest visit to London. Kind Regards,

Dear Kai,Thank you for takin the time to rate your stay with us.i am deeply sorry to see the experience at our hotel has not been the most pleasant.We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards,

Dear Ms Joy,Many thanks for leaving the comment on your experience at The Bentley. We highly appreciate your feedback which gives us a chance to improve. However, please accept our sincere apologies for any unpleasant experience you had with us regarding the room. This is not the experience we aim our guests to experience – nor does it support the many acknowledgements and feedback we receive. The satisfaction of our guests is of the highest importance to us and in every event we do our utmost to resolve any issues brought to our attention to avoid people leaving disappointed. I hope your impression of our hotel does not dissuade you from a return visit. I hope to hear from you, though in any event would like to thank you for choosing to stay with us.Kind regards,Marina

Dear Mr Patrick,It is with delight that I read this absolutely beaming review of The Bentley and thank you for taking the time to write it. I am also pleased to hear how you find the overall experience at our hotel. My team will be thrilled to read your review. We aim to make every one of our guests feel like royalty and give everyone a truly special experience. Please do come back and see us again soon so that we can have the pleasure of looking after you.Kind regards,Marina

Dear Eugene,Thank you for taken the time to complete a review following your stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.Kind regards,Marina

Dear Michelle,Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We would love to host you again on your nearest visit to London. Kind Regards,Tolga

Dear Latifa,Thank you for sharing your feedback with us. I am extremely sorry to hear that your stay has not been pleasant.We do apologise in regards with the AC problem, which we were working to sort it out at the time.However regarding the 100 deposit we usullaly take for the incidentals as when you book through Expedia we do not have any of your card details, and we do require a deposit of 50 or 100 depends how long is the stay.We haven't taken a deposit on the card or cash.If the guest give us cash deposit, we do provide the guest with a receipt.However, we have also investigated and there was no cash deposit or card deposit given from her side.We would like to sincerely apologise once again for any unpleasant experience.We really hope that you will give as a chance to welcome you back in the near future. Kind regards,Marina

Dear Kalie,Thank you very much taking the time to rate your stay with us.I am extremely sorry to learn about your overall experience with us and am very disappointed we have created such a memory for you.We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards,

Dear Bo,Thank you for sharing your review with us on Expedi.com. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation.For your kind words about our member of staff; Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay. Kind Regards

Dear Ms Clare,Thank you for sharing your feedback with us and the other travellers. I am very happy to read that you have enjoyed our hotel facilities very much.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience.Kind Regards,

Dear Mr Dimitry,Thank you very much for sharing your travel experience with The Bentley. I am deeply sorry to see the experience at our hotel has not been the most pleasant. We will definitely take on board your valuable feedback and try to make changes accordingly. Providing exceptional customer service always remains our primary task. Please do allow us a second chance of hosting you better and looking after you personally would be priority.Kind Regards,

Dear Ms Emma,Thank you very much for your candid review of your recent stay at The Bentley. We do appreciate your feedback which will help us to make our hotel even better. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.Kind Regards,

Dear Alegra,Thank you very much for sharing your review with us after your most recent stay at The Bentley. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you. Your comment shall be immediately brought on board for an investigation. I have made a note on your profile for future stays to look after you better. We shall be very much looking forward to welcoming you back.Kind Regards,

Dear Mr Peter,Thank you for taking the time to rate your recent stay with us. We do appreciate your feedback which will help us to make our hotel even better. We shall be very much looking forward to welcoming you back.Kind Regards

Dear Mr Ibrahim,Thank you for taking the time to rate your recent stay with us. I am deeply sorry to see the experience at our hotel has not been the most pleasant. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards

Dear Ms Wafaa,Thank you for taking the time to rate your stay with us.We would be very much hoping to see you back in the future and to provide you with a more rewarding experience from the very start! Kind Regards,

Dear Ms Jane,Thank you so much for taking the time to rate your stay with us.I am delighted to learn that your overall stay was very good .We hope to get the opportunity to welcome you back and host you again at The Bentley.Kind Regars,

Dear Mr James,Many thanks for rating your recent stay with us. I am deeply sorry to see the experience at our hotel has not been the most pleasant.We will definitely take on board your valuable rating. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards

Dear Peter,Thank you for sharing your rating with us on Expedia.com. I am extremely sorry to hear about your overall experience with us us and am very disappointed we have created such a memory for you.Please do allow us a second chance of hosting you better and looking after you personally would be priority. Kind Regards,

Dear Sooyeon,Thank you for taking the time to rate your stay with us.I am deeply sorry to see the experience at our hotel has not been the most pleasant.Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind Regards,

Dear Grethel Jarquin,Thank you very much for taking the time to review your recent stay at The Bentley. We do appreciate your feedback which will help us to make our hotel even better. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.Kind Regards,

Dear Mohammed,Thank you for sharing your review with us on Expedia.com. I am deeply sorry to see the experience at our hotel has not been the most pleasant one from the very moment of your arrival.I am very disappointed we have created such a memory for you. Your comments shall be immediately brought on board for an investigation and should you wish to discuss on the topic, I would really appreciate that! Please do allow us a second chance of hosting you better and looking after you personally would be priority. Kind Regards,

Dear Charman,Thank you so much for taking the time to provide such kind feedback of your recent stay with us at The Bentley. We strive to achieve the highest standards to make your experience seamless and memorable. I am delighted to hear that you enjoyed all aspects of your stay and your kind words are truly appreciated by all of us. We shall be hoping to see you very soon.Kind Regards,

Dear Mr Richard,Thank you for rating your recent stay at The Bentley. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service, the rooms and the restaurant are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards

Dear Ms Lily,Thank you so much for sharing your lovely feedback with us following your most recent stay at The Bentley. We are very excited to learn the location has been excellent for your plans in London and you found the hotel quiet. Moreover, thank you very much for expressing your compliments addressed to staff . We shall be looking forward to welcome you back!Kind Regards

Dear Ms Suzanne,Thank you so much for sharing your rating with us from your recent stay at The Bentley. I am deeply sorry to see the experience at our hotel has not been the most pleasant. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards

Thank you for sharing this wonderful feedback with us from your recent stay at The Bentley It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London.

Dear Ms Carolyn,Thank you for rating your recent stay with us.I am extremely sorry to learn that your stay has not been pleasant and am very disappointed we have created such a memory for you.We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards

I would like to thank you for taking the time to share your review with us about your experience at The Bentley. It is our sincere aim to ensure that our guests enjoy a memorable experience and I am delighted to read that you had a wonderful stay with us. I would like to thank you for your compliments about our employees and the service which delight me and give great pleasure to share it with the team. We are very much looking forward to welcoming you back at The Bentley to enjoy sauna on next occassion. Warmest regards

Dear Mr James, Thank you for having taken the time to complete a review following your recent stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future. We are glad that you ahve enjoyed our freshly cooked breakfast. :)We are very much looking forward to see you again in the future. Best regards,Marina

Dear AfrothidiI would like to thank you for taking the time to share your review with us. It is our sincere aim to ensure that our guests enjoy a memorable experience and I am delighted to read that you had a wonderful stay with us. I would like to thank you for your compliment about our employees and the service which delight me and give great pleasure to share it with the team. We are very much looking forward to welcoming you back at The Bentley.Kind Regards

Dear Ms Cindy,Thank you very much for sharing your review with us after your most recent stay at The Bentley.I am extremely sorry to hear that your stay has not been pleasant, please allow me to assure you that your feedback will be shared within the relevant departments. Providing exceptional customer service always remains our primary task. We will definitely take on board your comments and will do our utmost to improve with every single stay. We would be happy to have you back in our hotel. Kind Regards,

Dear Mr Mustafa,Thank you for taking the time to share your review with us. I am extremely sorry to hear about your overall experience with us and am very disappointed we have created such a memory for you.Your comment shall be immediately brought on board for an investigation which will help us to make our hotel even better.We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards