Balcony
Check availability

Reviews of Grange Beauchamp

4 out of 5
Grange Beauchamp
24-27 Bedford Place, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 363 out of 970 reviews" "
Rating 8 - Good. 389 out of 970 reviews" "
Rating 6 - Okay. 139 out of 970 reviews" "
Rating 4 - Poor. 49 out of 970 reviews" "
Rating 2 - Terrible. 30 out of 970 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample bedding for our family of four. Facilities are like new and attractive. Staff were helpful and friendly.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 3, 2024
Dear Steven, thank you for your positive review. We are delighted you enjoyed your visit and we hope to welcome you back again.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and efficient.Hotel was just around the corner from Russell Sq. Plenty of options for cuisine and dining. A very enjoyable night at the theatre All round , a very good trip.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 1, 2024
Dear Paul, thanks for your positive review and we are delighted you had a great night in the city. We hope to welcome you back again.

4/10 Poor

Suranga

Travelled with family and small children
Disliked: Staff & service
We booked a family room. At the check in we were told family room not available and we'll have to use two rooms which was undesirable. The staff were unable to help. No Manager was available.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Feb 17, 2024
Dear Suranga, thank you for your valued feedback. Due to an emergency situation the family room had to be taken out of service for immediate repairs. As it was an unforeen situation and the only option was to provide you with two seperate rooms so you would not have the inconvenience of relocating to another hotel at short notice.We appreciate this is not what you booked and we are truly sorry for the inconvenience. Our aim is to ensure our guests have a clean, comfortable and enjoyable stay and leave satisfied. We hope we have the opportunity in the future to welcome you back and provide you with a better stay experience.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Dear Francisco, thank you for your review. We are so happy to hear you enjoyed your recent stay.

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Dear Christine, thank you for taking the time to provide us with a score. We appreciate your time.

6/10 Okay

Gam, Elk Grove

Travelled with family
Liked: Cleanliness
This is our first time in London! We needed to stay nearby the train station just one night. The hotel’s location was good as it is walkable, nearby restaurants and public transportation. The room was larger than expected, but the bathroom was left with less to be desired. The paint was peeling on the walls and the shower was quite confusing. The hotel had a smell to it as well too.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Thank you for taking the time to review your stay. We are glad to hear you were happy with the central location.We are sorry that you were not entirely happy with the room. Your comments have been shared with the operations team. We use all feedback to help us to improve our services where we can.We hope we can welcome you back in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Dear Michael, thank you for providing us with a score on your recent stay. We hope to welcome you back again.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not as good overall as we hoped
The hotel was decent overall. It was chosen primarily because it is one of the few upscale boutique hotels that offers double rooms. The heat was very inconsistent, mostly making the room bake at times, well above the desired set temp. It did not stay consistent. Also, tiny and not very safe bathtubs in which to take a shower. Also, minimal menu in hotel restaurant and all room service is catered in - more choice, but longer wait times.
Stayed 7 nights in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Dear Kenneth, thank you for taking the time to provide us with feedback on your stay. We apprecaite your time.Your comments are noted and has been shared with our operations team. We use all feedback to help us to improve our services and facilities where we can. We hope to welcome you back again.

2/10 Terrible

Dan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Had to get 2 plug in radiators from reception as the room was so cold, also needed extra blankets.
Stayed 2 nights in Dec 2023

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Dec 5, 2023
Thank you for taking the time to score us. We hope to welcome you back again.

8/10 Good

Martin A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 6 nights in Nov 2023
Response from Guest Relations Manager on Nov 30, 2023
Dear Martin, thanks for the positive feedback. We are delighted you enjoyed our great location and hope to welcome you back again.

8/10 Good

Rosy

Stayed 1 night in Nov 2023

6/10 Okay

john

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was below expectations for the price of the room
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Nov 1, 2023
Dear John, thank you for your valued feedback. Your comments about he bathroom are noted and has been shared with our operations team. We use all feedback to improve our services for future stays.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Unsatisfied stay
The room was located in LG, not much light from outside, bath tub has been damaged. We didn’t bother to change room again as we only stayed one night‼️ But really not worth for the money I paid‼️
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 31, 2023
Dear Guest, we are sorry to hear that your room did not meet your expectations. Your comments are noted and we hope to have the chance to welcome you back and provide a better stay expereince in the future.

8/10 Good

Heather

Pleasant stay. Friendily staff
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 30, 2023
Dear Heather, thank you for the positive feedback. We hope to welcome you back again.

4/10 Poor

Michelle

Disliked: Property conditions & facilities, room comfort
Very tired, needs upgrading, but good locatio
It was quite disappointing that I booked a superior room, but was given a standard room on the ground floor, next to reception and the stairwell. The room itself was ok, but ver very 'tired' there was some holes in the curtains, peeling paint and wallpaper and very worn carpet. The mattress was old and sunk in the middle. Overall quite disappointing. The only plus side was the location.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 31, 2023
Dear Michelle, thank you for your review. I can confirm that you were given an Executive room. It was in the Ground floor but rooms are allocated on all floors of the hotel. We have noted your comments about the room decor and these have been shared with our operations team. We use all feedback to help us to improve our facilites and services. We are naturally very sorry that you did not enjoy your stay but we hope we have the opportunity to welcome you back in the future and create a better stay experience.

10/10 Excellent

Carol, Ashfield

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location though away from big streets. Easy walk to British mudeum. Coffee shops. And either bus ( across street) or underground.
Stayed 5 nights in Oct 2023
Response from Guest Relations Manager on Feb 7, 2024
Dear Carol, Thank you for taking the time to review your recent stay. We are delighted you enjoyed your visit and we hope we have the opportunity to welcome you back.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness
No proper bar
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 24, 2023
Dear Patricia, thank you for your valued feedback which has been shared with the operations team for ongoing training and improvement. We hope we have the chance to welcome you back.

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 18, 2023
Dear Sara, thank you for scoring us, we appreciate it and hope to welcome you back again.

8/10 Good

Charles, Dunedin

Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on Nov 6, 2023
Dear Charles, thanks for taking the time time to leave us a score following your stay.We hope to welcome you back again.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area but could of used one more included amenity for the hotel to be above average. Great location near Central line and British Museum
Stayed 9 nights in Sep 2023
Response from Guest Relations Manager on Oct 9, 2023
Dear Vincent, thank you for the feedback following your recent stay. We hope to welcome you back again.

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Guest Relations Manager on Oct 3, 2023
Dear Guest, thank you for taking the time to post us a review. We are glad you enjoyed your visit and hope to welcome you back again. Best wishes

8/10 Good

Nadine

Stayed 4 nights in Sep 2023
Response from Guest Relations Manager on Oct 9, 2023
Dear Nadine, thanks for the review score following your recent stay, we appreciate it and hope to welcome you back again.

6/10 Okay

Anthony

Travelled with partner
Good location and clean hotel, however something in our room (lock or a/c) made a constant loud vibration every 2 minutes or so that made it difficult to sleep. Despite promises it was never fixed. The key to a hotel is the ability to provide a peaceful nites sleep, and in this Hotel Beauchamp sadly fell short of expectations
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 12, 2023
Dear Anthony, thank you for the valued feedback. We are so sorry to hear that you did not have a restful sleep. Our maintenance team is investigating to ensure this is not an ongoing problem.We are sorry your stay was not as it should have been. We hope we have the opportunity to serve you again and create a better stay experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 12, 2023
Thank you for your valued feedback.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Great location. Rooma were very clean and roomy. Breakfast was awesome as well. Would stay here again for sure
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 7, 2023
Dear Jeff, thanks for the great feedback. We are so happy you enjoyed your visit and we hope to serve you again, really soon! Best wishes from all of the team!

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only redeeming feature of this property was the staff. The rooms are old. The washrooms had mould and the beds weee bizarrely short. For reference I’m 5”10 so no basketball player. My feet hung over the end of the bed. Never experienced this in all my years of travel. I bet tired property. And don’t even get me started on the slanted uneven floors. Avoid. There are much better options nearby.
Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on Sep 1, 2023
Dear Richard, thank you for your valued feedback.We are sorry to hear that you did not enjoy your stay or the facilities. Your comments has been sent to senior management for further review to see where improvements can be made.Thank you for taking the time to provide us with the feedback.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on Aug 24, 2023
Thank you for taking the time to review your recent stay. We hope to welcome you back again.

8/10 Good

Raelene

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff went above and beyond.
Stayed 2 nights in Aug 2023
Response from Guest Relations Manager on Aug 23, 2023
Dear Raelene, thank you for this wonderful endorsement of our team, they will be delighted :) We hope to serve you again soon.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
not to bad hotel. didn’t like the fact they made my daughter sign as other guest when she’s only 15.
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 31, 2023
Dear Stephen, thank you for your valued feedback. We are glad you enjoyed your stay.We are sorry the team asked your child to sign in. As an accompanied minor it is not necessary. We will address this with our team.

8/10 Good

Kristi

Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Sep 12, 2023
Dear Kristi, thank you for your valued feedback.

4/10 Poor

Lee

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
For the price this was very disappointing. Some reception staff must have felt they would crack and shatter if they smiled or showed any interpersonal skills at all. Bar was very limited with it's selection of drinks and not at all inviting to spend time there. Breakfast we ok, nothing to write home about. Facilities in the room were limited. Room was clean but beginning to look tired. For the money, simply not good enough.
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 15, 2023
Dear Lee, thanks for your feedback which we appreciate. We are sorry to hear things were not to your exacting standards, we apologize for any shortcomings on our part.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 11, 2023
Thanks for the feedback, we appreciate it and hope to see you again.

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service
It was ok, small room but clean. Staff nice enough. Bathroom dated, musty smell in corridors. Breakfast (continental) was a pretty good choice and kept being topped up
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Aug 10, 2023
Dear Kim thank you for the valued feedback, we appreciate it and will pass on the comments to the operations team for investigation into the musty smell. We hope we can welcome you back again

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect from check in to checking out.
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 8, 2023
Dear Christopher, thanks for the 10/10 review. We appreciate it and hope to welcome you back again soon.

8/10 Good

Karen

Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Aug 10, 2023
Dear Karen, thank you for taking the time to review your stay. We are glad you enjoyed it and hope we can welcome you back again.

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable rooms.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Aug 3, 2023
Dear Roy, thank you for the feedback. We hope to welcome you back again.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Grange Beauchamp. The location is fantastic as you are right next to the British Museum. The property is a bit outdated, but everything was clean and comfortable.
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on Jul 28, 2023
Dear Michael, thanks for the positive feedback. We are thrilled to hear you enjoyed your stay with us and we hope to welcome you back soon.

8/10 Good

Darcel

Liked: Cleanliness
Convenient location, clean and quiet. The property could use some upgrades, however, great stay.
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on Jul 25, 2023
Dear Darcel, thanks for the positive feedback. Much appreciated and hope to see you again .

4/10 Poor

Apostol

Disliked: Cleanliness, staff & service
The water pressure in the bathroom was low. Couldn't have a proper shower, or even was your hands sometime. I reported the problem the first morning I was there, but they didn't fix it by the time I left (stayed there for four days) even though they said they would address the problem. Unacceptable.
Stayed 4 nights in Jul 2023
Response from Guest Relations Manager on Jul 24, 2023
Dear Apostol, thank you for taking the time to review your stay. We are so sorry that things were not quite right on this occassion. Please accept our sincere apologies. We will act on this feedback to ensure we do things better.

8/10 Good

Brooke

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Guest Relations Manager on Jul 24, 2023
Thanks for the feedback, we really appreciate it.

4/10 Poor

Home Number

Disliked: Property conditions & facilities, room comfort
Couple night in London
Great location near Covent Garden. Room was spacious although very tired with marks on doors, carpet and bath. TV was broken with crack down screen with an irritating humming noise. Disappointing for price paid.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 17, 2023
Thanks for the valued feedback. We will investigate the TV and have it replaced. Please accept our sincere apologies.

8/10 Good

Caroline, Dover

Business traveller
Liked: Cleanliness, staff & service
Excellent location for transport, British Museum, Theatre and dining. The rooms were a good size and staff were welcoming. When offered a room on the lower ground floor, I asked that we not be below the kitchen and reception complied. Very good value for money not luxury but got a lot of room for our spend.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 17, 2023
Dear Caroline, thanks for the positive feedback. Much appreciated

4/10 Poor

Ali

Travelled with partner
Disliked: Property conditions & facilities
As a digital nomad, I frequently travel around the world and stay in hotels. Not really sure how Grange Beauchamp gets a 4 start rating but our bad experience started with they checked us in without asking for ID or passport, under the wrong name, gave us the wrong room, and charged our card. The whole situation got 2 hours to resolve. The hotel itself is very outdated which I understand but stuff like a broken bed or TV that are replaceable were still being used. Note to hotel: We stayed at 307 so please go check the bed and replace it. Nobody asked how was our stay when we were checking out or I would've mentioned it.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 17, 2023
Dear Ali, we are so sorry to hear that your had such a poor expereince during your visit. Please accept our sincere apologies. We are currently training many new staff and we are sorry things got missed. Passport/ID is mandatory at check in for foreign visitors.Our head of housekeeping has been advised to investigate the bed and if found to be broken we will have it replaced.

2/10 Terrible

Stuart

Stayed 1 night in Jul 2023
Response from Guest Relations Manager on Jul 13, 2023
Thanks for taking the time to review your stay. We are sorry that you were not satisfied on this occassion.

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Grange Beauchamp. Nice, clean, reasonable size room for London. Lovely bright bathroom, comfortable bed, very quiet. Everything we needed for our 3 night stay. Easy to get to buses and tube and walking distance to quite a few places. Will definitely use again.
Stayed 3 nights in Jun 2023
Response from Guest Relations Manager on Jun 29, 2023
Dear Debra, thank you for the positive feedback and we look-forward to serving you again.

8/10 Good

Lawrence, Evanston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Relations Manager on Jun 29, 2023
Thank you for the feedback, much appreciated.

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Guest Relations Manager on Jun 25, 2023
Dear Joe, thanks for the feedback. We are glad you enjoyed your stay.

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Small hotel with good services I have a good vacation with the kids.
Stayed 4 nights in Jun 2023
Response from Guest Relations Manager on Jun 13, 2023
Dear Andres, thanks for the feedback. We are delighted you enjoyed your vacation and we hope to welcome you again.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good breakfast. Close to the British museum and a 15 minute walk to Covent Gardens and West End. Safe neighborhood.
Stayed 3 nights in Jun 2023
Response from Guest Relations Manager on Jun 8, 2023
Thanks for the feedback, we apprecaite you taking the time to do so. Glad you enjoyed the stay and we hope to welcome you back soon.