Exterior

Reviews of The Angus Hotel

3 out of 5
The Angus Hotel
31-32 Argyle Square, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 170 out of 950 reviews" "
Rating 8 - Good. 462 out of 950 reviews" "
Rating 6 - Okay. 228 out of 950 reviews" "
Rating 4 - Poor. 64 out of 950 reviews" "
Rating 2 - Terrible. 26 out of 950 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfectly functional, but one of the smallest rooms ive ever seen, especially the bathroom, in which i could hardly move. We had a twin and the beds were touching, which was OK as we're brothers ;-)
Stayed 1 night in Jan 2024
Response from Reception on Jan 25, 2024
Thank you very much for taking the time to review your recent stay with us. We hope it doesn't get too long to welcome you back for another visit.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay Kings Cross.
This is one of the best low cost hotels around Kings Cross for solo travelers. Lots of hotels in this area don’t have en-suite, this has a shower and toilet. The location is ideal for travels, being 5 mins walk from St Pancras and Kings Cross Stations. The rooms have wifi, tea and coffee making facilities, TV and although small it has everything you need. Above all else, I find I can actually sleep, due to the sound proofing and very little noise despite being in the centre of a busy area of London. Highly recommend.
Stayed 1 night in Jan 2024
Response from Reception Team on Jan 25, 2024
Thanks for you for ten stars! We love hearing from our guests and are delighted you had a great stay with us.We do have a brilliant location, right in the heart of such a vibrant, lively city - Our staff loves it as much as our guests do!Please, visit us again.

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Reception on Jan 24, 2024
Thank you for your feedback!

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2023
Response from Reception on Jan 24, 2024
Thank you for the highest score!

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Reception on Nov 24, 2023
Dear John, we are elated to see how much you liked your room. Thank you!

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Over priced for the room. Its tiny, sitting on the toilet your knees are hitting the bathroom sink. The bed (head and foot) nearly touched both walls. Two people could not have been comfortable in that room.
Stayed 2 nights in Nov 2023
Response from Reception on Nov 21, 2023
Dear Robert,Please, accept my humble apologies when it comes to room size as there is very little we can do in such an area as King's Cross Area, however, we have done our best to offer all the facilities in the room with a practical solution. I hope, at least, our central location worked well for you, and you could explore the city on a walking distance or catch the Euro Star cross the road.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception Team on Nov 21, 2023
Thank you very much for taking the time to review your recent stay with us. I am extremely happy to know that you decided to give us a try and that the result of your stay was outstanding. We hope it doesn't get too long to welcome you back for another visit.

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Bait and switch: a disclaimer at checkout does not obviate an agreement between us when i book a room with two beds. My daughter also had to walk for flights of frightening small steps every day while with baby. first come first serve is not hospitality.
Stayed 3 nights in Nov 2023
Response from Igor K on Nov 16, 2023
Dear Kevin,Please, accept our sincerest apologies for the inconveniences cased. We always strive to fulfill our guests' requests, but it's essential for us to know your preferences in advance. Being a small property, always fully booked, it's not always possible to change the room location on arrival. Thank you for your time.

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Reception team on Nov 9, 2023
Dear Sue,Thank you for your eight stars, we appreciate! We are looking forward to seeing you again.

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, the rooms are small but very clean with comfortable beds and a decent shower. Nice little extra touches such as water in the room. Staff are accommodating and helpful.
Stayed 1 night in Nov 2023
Response from Reception team on Nov 5, 2023
Dear B,We are so pleased to know how satisfied you were by our service, and we are sure our staff will be very happy to know that their hard work has been recognized. Thank you

6/10 Okay

Diana

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Reception on Oct 31, 2023
Dear Diana,Thank you for your time to leave your feedback for us. We appreciate it!

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, basic room, but clean, comfortable and perfect for a wuick stopover beford Eurostar
Stayed 1 night in Oct 2023
Response from Reception Team on Oct 28, 2023
Dear Ian,I am thrilled to see that you had such an enjoyable time with us. Indeed, our location in the heart of London makes any plan even better.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, some noise from other rooms, but not a problem
Stayed 2 nights in Oct 2023
Response from Reception Team on Oct 19, 2023
Thank you so much for taking the time to write a review of your recent stay at the Angus Hotel. We appreciate any and all feedback received.

8/10 Good

Mel

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Reception team on Oct 10, 2023
Thank you very much for taking the time to score your stay. We truly appreciate it.We take very seriously our customers satisfaction; all our staff will always do their best in providing amazing customer service. We feel even more motivated when we receive such nice feedback.

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for five nights and although the rooms are very tiny, they werevery clean, modern and incredibly well located. Travelling with some friends and each of us had our own room. to be honest I think it would be a really tight squeeze for a couple but for one person with very limited luggage – we each only brought carry-on with us – the rooms were suited to our needs. Definitely not rooms you would spend a lot of time hanging out in as they are so small, but very clean and with very comfortable beds and good airflow
Stayed 5 nights in Oct 2023
Response from Reception Team on Oct 13, 2023
Thank you for choosing to be our guest on your recent trip to London. I'm glad to read that you enjoyed the hospitality of our colleagues, and that you found the hotel well located for your needs.

8/10 Good

Ruth, Parramatta

Liked: Staff & service
Very convenient for international traveller. Staff polite and helpful. Rooms very small if travelling with biggish bag.
Stayed 1 night in Sep 2023
Response from Reception Team on Oct 28, 2023
Many thanks for your lovely review, especially your shout-out to our friendly, attentive team - you've made their day! Super to know you had a gorgeous stay with us, and we can't wait to welcome you back again soon.

6/10 Okay

Leticia

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient location next to King's Cross station. The room is extremely small though, and it can get really hot since there is no AC.
Stayed 4 nights in Sep 2023
Response from Igor on Sep 30, 2023
Dear Leticia,Please, accept my humble apologies when it comes to room size as there is very little we can do in such area like King's Cross Area, however we have done our best to offer all the facilities in the room with a practical solution.

10/10 Excellent

Julie

Stayed 1 night in Sep 2023
Response from Reception Team on Sep 26, 2023
10 out of 10! Thank you, we are over the moon!

8/10 Good

Denise

Liked: Cleanliness
Suited me for a 1 night stay re return journey from France arriving late evenings and very close to St Pancras International Station. Very clean and had everything I needed in the room. Had a double room to myself which was good , for a couple might be a bit of a tight squeeze though. Fresh bottled water supplied, plus tea tray and a couple of biscuits. No breakfast but no problem asa McDonalds and Burgerking at end of road.
Stayed 1 night in Sep 2023
Response from Reception Team on Sep 26, 2023
Dear Denise,Thank you for your feedback. The comfort of our guests is indeed our priority, and I am happy to know that the team was warm, welcoming and eager to assure that you had a great time in London. We are looking forward to seeing you again.

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angus Hotel
As many others have said, the rooms are small, but fine for a short stay. The room was well maintained, extremely clean with very good bed linen and towels. The staff were courteous and helpful. Excellent proximity to KX station but in a quiet area.
Stayed 1 night in Sep 2023
Response from Reception Team on Oct 28, 2023
Thank you very much for taking the time to review your recent stay with us. I am extremely happy to know that you decided to give us a try and that the result of your stay was outstanding. We hope it doesn't get too long to welcome you back for another visit.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception Team on Sep 4, 2023
We are delighted to know how the room, facilities, as well as location all added to a wonderful experience. Thank you!

8/10 Good

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the rest of the hotels, it was more affordable, yet in normal contexts, of course, still expensive. Except from the fact that guests staying in a standard double room aren’t given a enough space , especially in the bathroom, where I imagine more corpulent people wouldn’t fit in and where we felt really restricted, it’s fine. Guests will also appreciate the thoughtful gesture of the hotel staff providing them with coffee powder, a kettle and complimentary sparkling water. Basic amenities, if sparsely, are also provided. Clean rooms and a window that allowed for some fresh air were also appreciated.
Stayed 2 nights in Aug 2023
Response from Igor K on Aug 30, 2023
I would like to thank you for taking the time to feedback on your recent stay with us. I am thrilled to know that the vast majority of your experience was positive, although I am sorry that you found your room to be on the small side. I hope that we will have the pleasure to welcome you back for your next visit to London.

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023
Response from Reception Team on Aug 28, 2023
Dear Sandra, We are over the moon! Thank you for 10*!

6/10 Okay

katarzyna

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room 104 was unbearably hot even with a fan on we struggled to sleep in that heat. Otherwise cosy little room.
Stayed 1 night in Aug 2023
Response from Reception team on Aug 24, 2023
Thank you for your feedback. We are delighted that you liked your room in spite of a hot period of weather. We are looking forward to seeing you again.

4/10 Poor

Lubna

Disliked: Cleanliness, staff & service
Dirty bed sheets, entered our room without permission, no AC, no elevators. Extremely small.
Stayed 2 nights in Aug 2023
Response from Igor on Aug 22, 2023
Dear Lubna,Thank you very much for your constructive feedback. We were sorry to read that there were a few points that were not up to standard during your stay with us. Thank you very much for bringing these to our attention, as without constructive feedback such as this, we cannot address areas in need of improvement. Please do accept our sincere apologies for any inconveniences caused and be rest assured that we will be investigating further into this feedback. We do hope we will have a pleasure of welcoming you at our Hotel, were you will give us an opportunity to redeem ourselves.

8/10 Good

Ruth, Parramatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the central location.
Stayed 5 nights in Aug 2023
Response from Igor on Aug 15, 2023
I would like to thank you for taking the time to write a review regarding your recent stay with us! I am delighted that you had such a nice experience, and that everything seem to have gone smoothly. I hope that we will have the pleasure to welcome you back very soon,

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Kings Cross station
Stayed 2 nights in Aug 2023
Response from Igor K on Aug 10, 2023
Thank you for sharing your wonderful experience at the Angus Hotel.Your kind words and positive feedback are such a great and meaningful compliment.I am delighted that your stay was enjoyable from start to finish and that the team has really looked after you. I will share all your kind words with the team, I am sure they will be delighted as well.

10/10 Excellent

Aimée

Stayed 4 nights in Jul 2023
Response from Reception Team on Aug 2, 2023
Thank you for this fantastic 5* review and for sharing your experience with the Expedia community!How wonderful it is to read such a nice review filled with such warmth and praise! The entire team is equally delighted with your comments. We are also delighted to know how the room, facilities, as well as location all added to a wonderful experience.

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness
Very convenient location to St Pancras Station which is why we stayed here for day trip to Paris. Area felt a bit unsafe and noisy. Hotel receptionist had zero personality at check in. Didn't realise hotel had no lift so bags had to be carried up to third floor. Cleaning staff very friendly and room was very clean.
Stayed 2 nights in Jul 2023
Response from Reception on Jul 30, 2023
Dear Cheryl,I hope you have had a great time in London and used the opportunity of living in the hart of London in full. Sorry about the higher floor. Thank you for your time!

10/10 Excellent

Mel

Stayed 1 night in Jul 2023
Response from Igor on Jul 18, 2023
Thank you for your highest score!I am over the moon that you have awarded us your top score and describe us as a good hotel, in a great location, with great staff.

8/10 Good

Karen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just a basic place to sleep! Lotsssss of stairs with heavy luggage was difficult! Check in girl was rude all the time! Very convenient to public transportation!
Stayed 2 nights in Jul 2023
Response from Igor on Jul 16, 2023
I will share your valuable feedback to our team, to encourage them to continue delivering an exceptional service to all our guests. Once again, thank you for staying with us, and I hope that we will have the pleasure to welcome you back very soon!

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Spent 3 nights in the hotel in July 23. Couldn’t fault the cleanliness but the room was very hot and I had the fan going all through the night as well as having the window open. As other reviewers have commented the shower room/toilet are very small which lets the hotel down. My friend was in a separate room and he had the same issues. Reception staff whilst not unfriendly didn’t engage in any casual conversation.
Stayed 3 nights in Jul 2023
Response from Igor on Jul 16, 2023
I would like to thank you for taking the time to write a review regarding your recent stay with us! I am delighted that you had such a nice experience, and that everything seem to have gone smoothly. I hope that we will have the pleasure to welcome you back very soon,

6/10 Okay

Charles, Miami

Stayed 5 nights in Jul 2023
Response from Reception on Aug 2, 2023
Dear Charles, Thank you for your feedback.

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 3 nights in Jul 2023
Response from Igor on Jul 16, 2023
I was delighted that we have met your expectations in all the aspects of your stay and I hope that we get the chance to welcome you back again soon.

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service
The room is small. Really small. Clean but small.
Stayed 2 nights in Jul 2023
Response from Reception Team on Jul 16, 2023
We are looking forward to welcome you back for your next visit to London. Thank you for your time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Basic room, good location
Great for short stay in London for a good price. Room and bathroom are small but if you want a basic room that’s close to St Pancras International then its to be considered.
Stayed 3 nights in Jun 2023
Response from Igor on Jul 1, 2023
Thank you for the great feedback! We appreciate, and looking forward to seeing you again.

8/10 Good

Terence

Liked: Cleanliness, property conditions & facilities, room comfort
Ideal for short stay.
The room was small but very clean and exemplary. The en-suite, again small but an excellent shower and in pristine condition. For an overnight stay [particularly in relation to St. Pancras Station] it was ideal. However for a longer stay of more than 3 nights, I think it could be a bit claustrophobic.
Stayed 1 night in May 2023
Response from Igor on Jun 8, 2023
Dear Terence,Thank you for your review. I am thrilled that our prime location worked well for you. Please, do not hesitate to get in touch with us if you will decide stay with us again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value - Great location
This is a great place for a London break. We had no issues, however, if you have difficulty with your mobility - you would find the room and bathroom too small.
Stayed 3 nights in May 2023
Response from Reception on May 29, 2023
Dear Guest,Thank you for your outstanding score and remarkable review.We are looking forward to seeing you again!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Reception on May 19, 2023
Thank you for choosing the Crestfield Hotel.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!!
The stay was very good and appropriate for the place. The hotel is well located and close to the train station. Customer service was available at all times. I highly recommend this hotel.
Stayed 2 nights in May 2023
Response from Reception on May 18, 2023
Dear Gabriel, thank you for your glowing review! WE appreciate and looking forward to seeing you soon.

10/10 Excellent

Gabriel J

Stayed 2 nights in May 2023
Response from Reception on May 15, 2023
Dear Gabriel, we are over the moon to see that you scored your stay as outstanding.Thank you!

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms are small but comfy bed, and clean and fair for the price. You can hear a bit from other rooms but it never impacted our stay or sleep.
Stayed 2 nights in Apr 2023
Response from Reception on May 7, 2023
Thank you for your review. We are looking forward to welcoming you back for your next visit to London.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Quiet. Short walk to Kings Cross /St Pancras. Small room but with everything you need. Tea/coffee and biscuits provided daily. Room cleaned and fresh linen and towels daily. Staff pleasant and friendly. Our second stay and would stay again. Highly recommended.
Stayed 5 nights in Apr 2023
Response from Reception on Apr 21, 2023
Dear Lesley,Thank you for your unstinting praise! It gives us a great oomph to keep going on our services on a high level. It would be an honor and pleasure to see you there again.

4/10 Poor

Kathleen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The difference between the photo and the reality, plus the lack of sound proofing, plus several other things, made it the worst of the many London hotels I’ve stayed in. It’s a shame as it’s in a good position for transport.
Stayed 2 nights in Apr 2023
Response from Reception on Apr 17, 2023
Thank you for taking the time to share your feedback. While we appreciate your very positive comments on our location, we are sorry to read that your room didn’t meet your expectations. We have well noted your remarks, please do get in touch with our team for your next booking with us and we shall accommodate you as best as we can.

8/10 Good

JOFFER

Stayed 3 nights in Mar 2023
Response from Reception on Apr 5, 2023
Dear Joffer,We are over the moon to know that you enjoyed your stay!Thank you!

8/10 Good

Lesley

Stayed 1 night in Mar 2023
Response from Reception on Apr 5, 2023
Thank you for your high score! We appreciate!

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was superb
Stayed 2 nights in Mar 2023
Response from Reception on Mar 29, 2023
Dear Elena,It is very kind of you to leave a score 5. We are looking forward to seeing you again!

8/10 Good

Helen, Lyndhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff friendly
Stayed 1 night in Mar 2023
Response from Reception on Mar 13, 2023
Thanks for your 4* review. We love hearing from our guests and are delighted you had a great stay with us.We do have a brilliant location, right in the heart of such a vibrant, lively city - Our staff loves it as much as our guests do!The housekeeping team here is amazing. We cannot thank the girls enough for their continuous hard work in keeping our hotel in tip-top shape.Hope to see you again soon.

8/10 Good

Wendy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was only a short distance from Kings Cross / St Pancreas train station. It was clean, tidy and compact, ideal for a short stay. It does not offer breakfast, however there are a couple of cafe's within a short walking distance, both of which we tried. Check Google maps out too for what is hidden behind Kings Cross station in Granary Square and the canal system.
Stayed 2 nights in Feb 2023
Response from Reception on Mar 5, 2023
Hello,Thank you for staying with us and we are happy to hear that you had a pleasant stay.Your feedback is highly appreciated as we are working hard to improve our services and to please all our guests.We hope that we will have the opportunity of welcoming you back in the future.Kind Regards,Crestfield Hotel

10/10 Excellent

Julie, Aylesbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night in room 006, which was one of the 'basement' rooms (but had windows). I received a warm and friendly welcome, and found the room clean and well presented. The bed was very comfortable, there were tea/coffee facilities, bottled water, and some sweets and biscuits (nice touch). The room had a radiator that was adjustable, and there was always hot water. I found the room very comfortable, particularly for one person for one night. My only niggle would be that the walls were so thin (I could hear the person in the room next door boiling their kettle, or when their phone pinged). Fortunately they were a considerate neighbour, so didn't have the TV on and were otherwise quiet (as was I). The area is quiet - remarkable considering it is a 2 minute walk to Kings Cross Station. I would definitely stay here again.
Response from Reception Team on Mar 1, 2023
It is comments like these that make a huge difference to us as we strive for this every day. Thank you for rating us 5 here on Expedia and it will be our pleasure to welcome you back on your next visit to the city.