Room at The Top

Reviews of Sydney House Chelsea

5 out of 5
Sydney House Chelsea
9-11 Sydney Street, Chelsea, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 439 reviews" "
Rating 8 - Good. 151 out of 439 reviews" "
Rating 6 - Okay. 32 out of 439 reviews" "
Rating 4 - Poor. 14 out of 439 reviews" "
Rating 2 - Terrible. 6 out of 439 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, clean and convenient
Stayed 1 night in Mar 2024

8/10 Good

John

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Just where we wanted. Miserable lift. Broken potentially dangerous light in our room which wasn't fixed.
Stayed 1 night in Feb 2024

10/10 Excellent

Pip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly welcoming & helpful staff, super clean & very comfortable beds. Cannot fault!
Stayed 4 nights in Dec 2023

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in the City
This hotel cares about its customers. While the rooms are tiny, everything is of high quality, from Nespresso machines to dressing gowns to free milk delivered , A really nice place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Julianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff--front desk, breakfast service, housekeeping--were all wonderful! Very helpful. Very friendly. Very nice accomodations. Quiet. Well situated. I want to come back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Isobel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms very small but adequate. The location is excellent. The staff were all wonderful, friendly & helpful. The breakfast and service couldn’t be faulted. A wonderful weekend in London - thank you!
Stayed 2 nights in Nov 2023

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Room comfort
no hot water to room basic requirement for rooms
stayed in room 33 it had no hot water at all so no shower after a day travelling still no hot water the following morning meant to be five star. with poor customer service as an offer of a free room upgrade and only valid for 6 months.
Stayed 1 night in Nov 2023

8/10 Good

Fedra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in good location. Room was roomy with adequate facilities. Staff friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a very nice location, very clean and the staff was friendly and helpful. The only thing I would suggest is to put some kind of grab bar next to the shower. You have to step up and in to a tub and then step down onto the ground getting out and there’s nothing to hold on to.
Stayed 3 nights in Oct 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, friendly hotel in great location
Fantastic hotel in a great location to easily get to all museums and Sloane Square shopping. Quiet side street location - not much traffic noise which is a huge bonus in London! Very friendly and helpful staff and the room was a good size and very nicely furnished. Will definitely choose this hotel next time we’re in London.
Stayed 1 night in Oct 2023

8/10 Good

Caroline

Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly and responsive staff - met all of my needs for a great stay in London! Would definitely stay there again and highly recommend.
Stayed 5 nights in Sep 2023
Response from Ryda on Oct 4, 2023
Dear Janet, The team and I would like to thank you for your feedback and we look forward to see you soon again at Sydney House Chelsea. Kind Regards Ryda

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a boutique hotel near Kensington & Hyde Parks. The Sydney Hotel Chelsea was perfect. We liked the vintage feel of the building and appreciated the updated rooms. The staff was very accommodating, friendly and professional. It is truly walkable with wonderful restaurants nearby. The hotel is nestled in a local neighborhood...so for a few days, it became our home away from home.
Stayed 3 nights in Sep 2023

4/10 Poor

Graham

Stayed 1 night in Sep 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Dated small rooms but the service and neighborhood more than make up for that. Highly recommend staying here.
Stayed 1 night in Sep 2023

4/10 Poor

Tom

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Inadequate and nonfunctional internet. Very skow house cleaning
Stayed 4 nights in Sep 2023

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel in a quiet street in Chelsea. Convenient walking distance to the Museums in South Kensington, and the concert hall we visited. Staff are very friendly and helpful. We enjoyed the breakfast too.
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Amenities
Everything we needed! Close to everything!
Stayed 1 night in Aug 2023

10/10 Excellent

Rajinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jayakumar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation for a central London location. The double room had all necessities. Bed was comfortable. The staff were helpful as the help desk is managed 24/7. Beware that the lift is very small and so no big luggage can be carried to upper floors. As there are mezzanine levels in each floor, rooms are very close to each other and there could be noise from the stairs.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lindsay

Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Stayed 4 nights in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay and very good value.
Stayed 1 night in Aug 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant enough - breakfasts not good value
A friendly well located and pleasant hotel. Staff generally were helpful and provided a good service. One of our two breakfast (English) unfortunately did not live up to our expectations by any means. Especially at £22.50! (Which in fairness on checking out was deducted from my bill). The bacon was fatty and cooked to a crisp - the mushroom was covered in fat/oil. The egg and tomato was minuscule and some beans would have been nice. The young waiter - whilst pleasant enough was hardly present - not around for me to give feedback or ask for something else - or indeed to ask “if everything was ok”.
Stayed 1 night in Jul 2023

8/10 Good

Mark

Stayed 1 night in Jul 2023

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service
Very nice hotel with friendly staff. Our stay was on the same night that the hotel experienced a leak from a burst water pipe which meant the dining room was closed and there was no breakfast available the next morning which was very disappointing!
Stayed 1 night in Jun 2023

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One particular staff member was outstanding—they know who they are.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sheree, Yass

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location and service
Stayed 3 nights in Jul 2023

8/10 Good

Gareth, Waterlooville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

NIKOLAUS

Stayed 1 night in Jun 2023

4/10 Poor

Phoebe

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The location of the hotel was exactly what I was looking for. The penthouse was a good size and the roof terrace was stunning. However I feel like it was not well looked after and really not worth the money they charged for it. The paint on the walls was chipped and scuffed. The wood on the door frame was rotting away. The air on was not working. The bathroom had evidence of water dripping down the walls. The sheets had marks on them. The toothbrush holder had clearly not been cleaned in a long time. Several of the plants on the roof terrace were dead.
Stayed 2 nights in Jun 2023
Response from Haneen on Jun 18, 2023
Good evening,I'm really sorry about the experience you had with us. We have let our management team know and if you would like to speak to us directly, please feel free to contact us through our websites contact info, and we will try to make improvements from your feedback provided.We apologize again.RegardsHaneen

8/10 Good

megan

Stayed 2 nights in Jun 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Let’s start with the negative, we went down for breakfast at 7:30 looking forward to what was described as “an experience not to be missed”. Our order was taken by a pleasant young man who failed to mention until he returned some 15 mins later with muesli and granola that there was no chef and therefore no cooked breakfast. They had also run out of butter, so we couldn’t even eat the toast. We were informed a replacement was on the way and would arrive by 8:00am. By 8:15 we gave up and decided to go out for breakfast. At check out the receptionist was moderately sympathetic, but no offer of a refund for the breakfast we had already paid for was offered. We have subsequently emailed the hotel to complain, but 2 days later have not yet received a response. This is a pity because the hotel is rather nice, in a good location and the room was very nice. However it is when things go wrong that the true measure of customer service can be judged, so unfortunately a big fail here.
Stayed 1 night in Jun 2023
Response from Haneen on Jun 18, 2023
Good evening,I'm really sorry to hear about your experience with us. We did have a chef just after 08:00am and we did offer for you to come down, but unfortunately, it was too little too late, and we very much understand. Please feel free to contact us directly on our telephone number which is available on our website.We apologize again.Many thanksHaneen

6/10 Okay

Brent

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the Sydney House! The location was within walking distance to museums, dining and shopping. The staff were very efficient and accommodating. We will be back!
Stayed 4 nights in May 2023

8/10 Good

Rodney

Stayed 5 nights in May 2023

10/10 Excellent

diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and efficient. Staff was very accommodating
Stayed 3 nights in May 2023

8/10 Good

Jacqueline

Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

10/10 Excellent

Scott

Stayed 4 nights in Mar 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend the Sydney House. The rooms are adorable and bright and the location is perfect.
Stayed 2 nights in Mar 2023