Exterior detail

Reviews of OYO Flagship London Finchley

3.5 out of 5
OYO Flagship London Finchley
3 Leisure Way, High Road, Finchley, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 181 out of 750 reviews" "
Rating 8 - Good. 298 out of 750 reviews" "
Rating 6 - Okay. 169 out of 750 reviews" "
Rating 4 - Poor. 63 out of 750 reviews" "
Rating 2 - Terrible. 39 out of 750 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Dec 2022

2/10 Terrible

Edith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not functioning as an hotel any more????
Stayed 1 night in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Edith! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

8/10 Good

Raju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay, quiet and comfi.
Stayed 2 nights in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Raju! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

8/10 Good

a m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable stay
Nice hotel, very quiet, comfortable size room and bed. It is a lower budged hotel, do keep that in mind. With that said, all affords were made to make it comfortable. It's a bit run down, but room service was very good - clean towels and coffee / tea, etc. It's little tricky to find if you arrive late at night, but as the signposting is not very clear. There is a car park should you need one and good access to transport to local shopping area. Staff were very friendly and checking was super easy.
Stayed 5 nights in Nov 2022
Response from Ammy on Dec 1, 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

Joanne

Stayed 1 night in Nov 2022
Response from Ammy on Dec 1, 2022
Hi, Joanne! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

John

Stayed 1 night in Nov 2022
Response from Ammy on Dec 1, 2022
Hi, John! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

Jodi

Travelled with partner
Disliked: Amenities, property conditions & facilities
Generally very dated and in need of repair or refurbishment. The window could be opened from the outside with no ability to lock it, not ideal being on the ground floor. Bathroom was stained, sink had a spoon in the drain and taps were prone to exploding water everywhere if you weren't incredibly careful. Only one large towel supplied for two of us (rest were hand towels). Heating was overly complicated with no instructions. It was a bed after a long night, which was the only positive point.
Stayed 1 night in Nov 2022
Response from Ammy on Nov 23, 2022
Hi, Jodi! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

10/10 Excellent

Marcia

Stayed 1 night in Nov 2022
Response from Ammy on Nov 23, 2022
Thanks for the positive rating, Marcia! Hope to welcome you again soon. Regards, Noah

6/10 Okay

Selena

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The man that checked me in was speaking with his colleague at the same time as dealing with me which I thought was rude. The hotel smelt horrible and is in need a refurbishment. The room didn't look the same as pictured and the bathroom needed mould and meldrew to be removed and for the fixtures and fittings to be replaced as they are badly worn.
Stayed 1 night in Nov 2022
Response from Eva on Nov 19, 2022
Hi, Selena! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

8/10 Good

Rebecca

Liked: Staff & service, room comfort
Good little hotel!
The bed was super comfortable, and the room was a really good size. Loved the vending machine. Travel into and out of central London was super easy too! My only gripe was there was an amount of mould around the bath and on the roof in the bathroom.
Stayed 2 nights in Oct 2022
Response from Eva on Nov 19, 2022
Hey, Rebecca! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
Hey, Stuart! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

6/10 Okay

Molly

Liked: Staff & service
Disliked: Room comfort
Okay stay - but needs some much needed TLC!
The staff were plenty pleasant enough however its the hotel itself that could do with some TLC. The hallways had an awful smell to them (particularly the areas near the lifts..at some points it was almost unbearable) and big stains on the floor (carpet definitely needs replacing) the room was a great size but beds are rock hard and even though we had four pillows in total they were as flat as a pancake! Definitely time to be replaced! Bathroom was really outdated and marks over tv unit/walls. That being said, it does have a big carpark, loads of restaurants nearby and a bus stop. If the hotel had a revamp it couldn't be faulted! Luckily we were only staying for one night so cracked on with it!
Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
We are sorry to disappoint you, Molly! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 Terrible

Lisa

Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
Hi, Lisa! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 Excellent

Ashley

Stayed 1 night in Oct 2022

2/10 Terrible

richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirtest hotel we have ever seen
The dirtiest hotel we have ever stayed in. Mould, grime, limescale in the bathroom, blonde hair all over the floor in living part, finger marks everywhere, broken cupboards with mould in, the kettle was old and had limescale and mouldy dirt on it, the bed was extremely springy my partner had to ask for extra padding due to health issues so they gave an old grubby futon mattress thing. She was bitten 3 times whilst being in the bed! Extractor fan didnt work, the windows didnt shut properly. The lift and hallways stank and there was mould and stains up on the roof. Cluby banging music playing at 4am above us which woke us up and constant cars beeping outside. Will never ever stay in these hotels again, we felt dirty.
Stayed 2 nights in Oct 2022
Response from Eva on Nov 19, 2022
Hi, Richard! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel for the price especially in London 😊 only downfall was the bathroom really could do with a re vamp abit grubby flush didn’t work very well and the taps were all or nothing.
Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Okay

Jamie

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired and not very clean but you get what you pay4
Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
Hi, Jamie! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Excellent

Robert

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ammy on Dec 1, 2022
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Ionut

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Decent room
Nice room, walls need redecorated, comfy beds, clean.
Stayed 1 night in Oct 2022
Response from Ammy on Nov 23, 2022
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The over all stay was average nice clean and fairly comfortable room. Average size room and bathroom but did what it needed to. Was a little dissapointed that breakfast was not included with the stay. Also would have liked a booklet of some kind giving prices and activities of the venues around the hotel.
Stayed 1 night in Oct 2022
Response from Ammy on Dec 1, 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 Excellent

Howard

Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
Thanks for rating us superbly, Howard! Glad to know that you loved our services :) Regards, Eva

8/10 Good

Patricia May

Liked: Cleanliness
This is your basic budget hotel. I stayed for 3 nights and no one cleaned the room, but then I didn't ask for this service. The room was a good size and was clean, with plenty of clothing storage. The hallways were in need of updating and reception area was also a bit uninspiring, but the staff at the front desk were friendly/ helpful. There were nearby bus and underground links and this hotel was convenient for events at Alexandra Palace.
Stayed 3 nights in Oct 2022
Response from Eva on Nov 19, 2022
Hi Patricia May! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

8/10 Good

Ryan

Travelled with family
Liked: Staff & service, room comfort
Good sleep and convenient for onward travel/London
We stayed at OYO as it was conveniently located to Finchley Central and Northern Line in to London the following day. It was a late check-in for us following a long drive. The area around the hotel is busy with a retail park, but we parked no problem directly outside the hotel. Check in was quick and friendly. The hallways to the room and the lift etc are a little tired, as are the rooms, but the room was clean and comfortable. The family all also well, so no real complaints. It did the job for us for sure.
Stayed 1 night in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, Ryan! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apart from issue with hot water
Overall a very pleasant stay. The receptionist was very friendly and helpful. The car park was full when we arrived but the receptionist allowed us to move a traffic cone that was in front of a parking space. The room was clean and comfortable. Only major downside was that there was no hot water in the morning. (this was a big negative)
Stayed 1 night in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 Excellent

barbara

Stayed 1 night in Sep 2022
Response from Jacob on Sep 26, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

6/10 Okay

Miss

Stayed 1 night in Sep 2022
Response from Terry on Sep 26, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

8/10 Good

Hei Yau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Jacob on Sep 26, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob

10/10 Excellent

ALA ELDEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice surprise!
I booked this for my daughter and her partner for a birthday trip and on checking in her partner informed the staff he was going to propose whilst in the city. On returning from the show in London the management had put a bottle of Bubbly in their room to celebrate. This was going over and above and was really appreciated by them and me
Stayed 1 night in Sep 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value.
We stayed for one night. The staff were friendly and efficient. The room was clean and the bed comfortable. The hotel is on a trading estate where there are a number of places to eat and drink. Good value for money.
Stayed 1 night in Aug 2022
Response from jan on Sep 11, 2022
Hi, Jessica! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jane!

10/10 Excellent

Tim

Stayed 3 nights in Aug 2022
Response from Ammy on Sep 11, 2022
Thanks for the positive rating, Tim! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Lee

Stayed 1 night in Sep 2022
Response from Ammy on Sep 6, 2022
Thanks for the positive rating, Lee! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Ian

Business traveller
Noisiest place I’ve ever stayed until 4;00 am midweek
Stayed 3 nights in Aug 2022
Response from Jane on Sep 6, 2022
Sorry for the hassle you faced, Ian! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

CHRISTOPHER

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
NOT HAPPY!!!
Started off badly. Was given key to room only to find someone already in there. Thankfully they were very understanding but it was highly embarrassing. Front desk didn’t seem to care very much but did correct the error. The room: Air Conditioning not working, fan in bathroom broken, uncomfortable bed and it was very hot in the night. Asked to change room next day only to find whilst the new room was cooler, the air con still didn’t work, nor did the bathroom fan and the beds were even more uncomfortable. Safe to say, I cannot recommend and will NEVER return or use this chain again.
Stayed 2 nights in Aug 2022
Response from Jane on Aug 23, 2022
Hi, Christopher! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

8/10 Good

Michael

Stayed 1 night in Aug 2022
Response from Arthur on Aug 23, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 Terrible

AREZOU

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad Avoid thid hotel Very firty The bed sheets were dirty There were no towels, when I asked for towel first they said they have none Then they gave me a dirty towel which was not the hotel standard ( blue colour) I could not have shower I could not wash up Discusted I used my own bed sheeting Dried my face with toilet papers I told the receptionist the TV remote doesnt work but he just looked and said oh Very bad I have to have a refund Not happy at all Avoid this hotel
Stayed 1 night in Aug 2022
Response from Greta on Sep 19, 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

4/10 Poor

adrian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
stayed during heatwave, there was no aircon, the windows only opened 4 inches, no complimentary water, nowhere to buy water, vending machine out of water... shower broken
Stayed 5 nights in Aug 2022
Response from Jon on Aug 19, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

10/10 Excellent

Andrew

Stayed 1 night in Aug 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 Okay

William

Disliked: Cleanliness
Stayed 1 night in Aug 2022
Response from Ammy on Aug 19, 2022
Hi, William! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Amelia.

10/10 Excellent

Sebrina

Stayed 1 night in Aug 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Good

MR GLEN ELLEN

Liked: Staff & service
Stayed 4 nights in Aug 2022
Response from jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful customer service, Very old TV in room please upgrade was not able to use at all due to no signal. Bathroom cleanliness was not up to standard compared to pictures. Shower curtains were very dirty. There was only two socket plugs available, one was used by the TV. So technically only 1 available. There should be one beside each table of the bed. Shower curtains were dirty.
Stayed 1 night in Aug 2022
Response from Arthur on Aug 17, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 Okay

Robert

Stayed 1 night in Jul 2022
Response from Ammy on Aug 19, 2022
Hi, Robert! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 Good

Hayley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good stay
Staff very friendly and helpful, hotel was clean and pleasant, only issue is that the air conditioning didn’t work a fan was put in the room but was of poor use, other then that I would recommend and would stay again
Stayed 1 night in Jul 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value, room was clean, bed was comfortable, room was hot at night and in the morning. There was a fan provided in the room. Good location. There was a few parking spaces left when we arrived at 1:30pm but within an hour they had all gone. First come first served, there is a pay and display car park nearby.
Stayed 1 night in Jul 2022
Response from Jon on Aug 19, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

10/10 Excellent

VICTORIA

Stayed 1 night in Jul 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

8/10 Good

Lorraine

Stayed 1 night in Jul 2022
Response from Ammy on Aug 19, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Ammy

8/10 Good

martin

Business traveller
Liked: Room comfort
A nice stay, comfortable enough, restaurants close by
Stayed 2 nights in Jul 2022
Response from Simon on Jul 26, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the price was very reason
Stayed 1 night in Jul 2022
Response from Ammy on Aug 19, 2022
Hi, Mona! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.