Ratings based on 1,307 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Singapore

Great hotel

Posted 12-Nov-2014
The staff is alway the backbone of a hotel, the staff at park plaza is very friendly and helpful. Hotel is near to the tube, very good for traveling around London. Room condition was great.
5 out of 5
Recommended
for Couples
by A verified traveller

Great Location, good service and facilities

Posted 10-Nov-2014
Pros: The hotel is very well located near the vibrant Southbank/Waterloo station.
Cons: Breakfast was £13 so not too badly priced for a ****4star hotel - excellent selection and all tastes catered too. My only gripes are that the £4 extr
We booked 1 night stay to see the Lord Mayor's fireworks and have a lovely place to stay. The staff were very professional and pleasant. Our executive room on the 12th Floor had iconic views of the Millenium Wheel and Big Ben. Breakfast was £13 so not too badly priced for a ****4star hotel - excellent selection and all tastes catered too. My only gripes are that the £4 extra charge for Eggs Florentine or a Virgin Mary are are irritating. Also the bed was not as comfortable as one would have expected - rather thin mattress which really let down and otherwise luxurious and well designed room with all the usual 'added extras' and a few more....
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Banbridge, N Ireland

Lovely stay

Posted 9-Nov-2014
Great spot very handy to central London had a great time lovely staff but one fly won't use room 106 again too close to service cupboard.
5 out of 5
Recommended
for Everyone
by A verified traveller

4 nights with two kids aged 7 & 5.

Posted 4-Nov-2014
Pros: Staff were excellent friendly and efficient
Cons: More plates at the breakfast self service area.
Location: Location was excellent especially with small kids that will not walk far, just over the bridge is Westminster and Big Ben.
Excellent room set up the kids can be put to bed and you can sit in the other area with the telly and lights on.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for Westminster and South bank

Posted 2-Nov-2014
Hotel in the perfect location for us, Westminster, South bank, London Eye. Transport links great, parking next door... Family room was a must and was exactly what we needed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Staffordshire

Modern comfortable welcoming hotel.

Posted 1-Nov-2014
Pros: Location, style and helpful staff.
Cons: No need for improvement, just keep up the current good level of service.
Location: Near Westminster Bridge. Lots to see and do in this area. River cruises, London Eye, Big Ben, House of Lords, Houses of Parliment and lots more.
I would recommend the Park Plaza County Hall Hotel to anyone who appreciates good service , excellent staff, comfort and a good night's sleep! Our room was spotless , well equipped and so quiet . Look forward to another visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Great hotel in great location

Posted 1-Nov-2014
Pros: Everything
Cons: Toilet roll holder in bathroom
Location: Perfect location, just behind the London eye.
We stayed at this hotel for a 2night break in a deluxe double room. The location was perfect for us as everything was within walking distance. Our room was on the third floor and overlooked the atrium. The room was spacious and clean with a lovely big bathroom, the only thing that I found strange was that it didn't have a toilet roll holder! All in all a great stay and we would definitely return.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cincinnati, OH

Great hotel close to Westminster.

Posted 29-Oct-2014
Pros: The location, fitness center, staff, concierge service, and price
Cons: I can't think of anything that could be improved, based on my visit.
Location: Nearby is the London Eye, Big Bus hop on/off locations, Parliament, Big Ben, Westminster Abbey, St James Park, train and subway stations
This is a wonderful hotel. Upon check-in, we were surprised to receive a complimentary room upgrade to a suite. The room was very nice and comfortable with a view of the Waterloo train station. Another nice surprise was there was absolutely no noise coming from the train station. It's within walking distance of the London Eye, Parliament, Buckingham Palace, and so on. The fitness center was up-to-date and available when we needed it. The staff even opened it a little early when I needed the exception. I strongly recommend this hotel and can't wait to come back!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Aberdeenshire

Lovely Hotel

Posted 28-Oct-2014
Pros: Room was very comfortable.
Lovely hotel near the London Eye, dungeons and sea life. Room was impeccable and staff helpful. Would recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2014
The location of the hotel is great. The room was clean but the double bed rooms were too small.