Ratings based on 1,171 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from Suffolk
Hotel for one night city breakPosted 23-Jul-2014
Pros: Close to tourist attractions and on the Big Bus route and Thames Clipper pier at London Eye.
Location: Good location for South Bank, London Eye, Dungeon and Aquarium, Houses of Parliament, Westminster Abbey, the Embankment.
Good choice of hotel for a one night stay in London.
by A verified traveller from new york
Hotel staff/reception are incompetentPosted 18-Jul-2014
Cons: Serious training needs to be implemented for the front line staff
Reception staff could not ensure the second room on the same floor which they guaranteed the night before. Reception supervisor was rude and defensive.
for Familiesby A verified traveller from miami, fl, usa
Nice hotel, located 5 minutes from the London EyePosted 10-Jul-2014
Pros: Studio was divided so as kids and adults could have privacy.
Cons: Service in restaurant, very slow
Location: The london eye, views of big ben, parliament house, very close to these areas, 15 minute walk from Buckingham palace, 20 minute bus ride from trains
Room size was great for a family. Restaurant has good food, but very slow service.
for Everyoneby A verified traveller from Sydney
Great locationPosted 6-Jul-2014
Clean, great location, good breakfast, free printing. No complaints at all, would definitely stay there again when coming back to London.
for Couplesby Debbie from Oxford
Brilliant HotelPosted 30-Jun-2014
Pros: Location, cleanliness and excellent service.
This was a wonderful hotel in a fantastic location, I would definitely recommend it.
for Everyoneby Azlan from Malaysia
Centre of LondonPosted 24-Jun-2014
Pros: The close proximity to tube and key attractions on the Southbank and Westminister area. The room is clean, housekeeping was great.
Location: Everything is close by..or near Waterloo Station.
I and my family had a wonderful 5-night stay in London and at Park Plaza County Hall.
for Familiesby Steve from East Yorkshire
Son's Birthday weekendPosted 23-Jun-2014
Pros: The location is great and the staff were very good. Booking in and checking out was very easy.
Cons: Quality of the room was disappointing and it was not the executive room I paid for. Ensure the correct room is given to the appropriate guest.
Location: Location is great. The London Eye, Royal festival Hall, Waterloo Station and the banks of the Thames are close by. Lots of good places to eat too.
Nice hotel but the sink in the bathroom did not clear properly and the air conditioning in the room churned out black dust. I paid for an executive room but in my view it was not an executive room based on the room specification when I booked it. However my son loved the room and the view overlooking Waterloo Station along with a fantastic view of the Shard at the back of the hotel. Staff at the hotel were very helpful and friendly.
for Everyoneby Dr Charlie
perfect for central LondonPosted 23-Jun-2014
Pros: location, clean comfortable well kitted out
kind staff who smiled .. perfect room well priced .. near station
for Everyoneby LING from Auckland, NZ
Can't complain...Posted 17-Jun-2014
Great place to stay. Welcoming and friendly staffs from day one. Family friendly, kids received welcoming packs and free ice creams from the bar. Comfortable and clean room. Hotel walking distance to Waterloo tube. Can't ask for more really. My kids enjoyed the stay as much as we did.
for Everyoneby RMC from Fairfax, VA
Great locationPosted 16-Jun-2014
Pros: Location, amenities, staff
Cons: Nothing for us.
Location: Great central location next to London Eye.
We loved our stay. It was a great location! Practically in the shadow of the Eye. Close to Waterloo station for tube access and easy walk to Big Ben. Lots of eateries nearby. Staff was excellant. And as a travelling family, we found the laundry facilities a plus. Room was decent size for our family. We were very pleased with our choice and woild recommend this hotel to friends and those with families.