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Reviews of New Dawn Hotel

2 out of 5
New Dawn Hotel
95 Inverness Terrace, London, England

Reviews

5.0
Rating 10 - Excellent. 8 out of 124 reviews" "
Rating 8 - Good. 24 out of 124 reviews" "
Rating 6 - Okay. 23 out of 124 reviews" "
Rating 4 - Poor. 27 out of 124 reviews" "
Rating 2 - Terrible. 42 out of 124 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Samantha

Stayed 1 night in Jul 2022

6/10 Okay

Debby, Newport

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff were tremendous. They are trying to make the hotel better. Don't expect a huge room. The rooms are small, hot, and have seen better days. Expedia charged us an exorbitant amount for the room and keep a huge portion.
Stayed 5 nights in Jun 2022

4/10 Poor

Duncan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
We didn't get the room we paid for, the room was completely inadequate for 4 people. Thick with dust, minimal daylight. No housekeeping. Dodgy lock on the room. Luggage storage not secure. Terrace not cleaned. Staff completely disinterested in issues. The owner and staff do not care about customers and are clearly not suited to hospitality and will impact on Hotels.com reputation.
Stayed 2 nights in Jun 2022
Response from Management on Jun 27, 2022
we do have similar experience with dodgy people similar to the person who wrote such fake statements to come and stay and ask for refund.. shame on you. Anyway, we trust our staff and we are confident about our competitive rates and the satisfaction of our guests, however we don't tolerate dodgy people.

2/10 Terrible

Fiona

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get to stay at the hotel. They lost the booking. Staff were unhelpful and rude. Left me stranded in London with no room with a child with additional needs.
Stayed 1 night in May 2022

4/10 Poor

Jason

Disliked: Property conditions & facilities
It's all lies
The photos on Hotels.com are not a true representation of the hotel. It's not rumn by the ladies pictured and there was no sign of a breakfast. Dis-organised and run down it basically served a purpose but I wouldn't stay there agian.
Stayed 1 night in May 2022

2/10 Terrible

Ashley

Stayed 1 night in Apr 2022

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Angela

Stayed 1 night in Feb 2022

2/10 Terrible

Fiona-louise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Never again
Good afternoon I am writing to with reference to my booking of The New Dawn Hotel in Bayswater London, from Monday 31st January-4th February 2022. Firstly this booking was for myself, my five year old daughter and my mother. I have been trying to take my daughter to London from France for over the last two years but due to the pandemic this has not been possible. I obviously went onto your website as I have done on many occasions and always been satisfied in choices made, until this occasion. Firstly we arrived to the hotel around 8.30pm and was greeted (I use this term lightly) by a untrained receptionist, who told us to “wait” whilst she spoke on the telephone to her boss for guidance as to how to process us via your booking which was already booked by myself and paid in full. After waiting for over thirty minutes (my five year old daughter who was extremely tired and hungry) we were shown into room 3 downstairs which was not of a high standard, no wardrobe or chest of drawers to place our clothes. Whilst in this room the receptionist received a call on the telephone from her boss to say that we had only booked one double and a single bed and this room had two doubles. The receptionist then took us upstairs to a really small, extremely hot room, we then asked what time our breakfast was served (which we had paid for) and we were told that  there was no breakfast and this was a mistake. We were told that there were many restaurants nearby, which was no
Stayed 4 nights in Jan 2022

6/10 Okay

Martine

Travelled with group
Liked: Property conditions & facilities, room comfort
Budget hotel
It's a budget hotel so you get what you pay for. Checking in was quite the experience, with a huge amount of confusion over keys and available rooms, and I was initially sent to a room that already had guests in, but eventually the manager turned up and sorted everything out. The room was small but comfortable, and the hotel was quiet and felt secure. The room i originally got sent to was at the very top of the building up a narrow winding stair - i'd have struggled if i had much luggage or any sort of mobility issue. In short, fine if you're on a budget, not in a hurry and don't mind small spaces.
Stayed 1 night in Dec 2021

2/10 Terrible

David

Stayed 1 night in Dec 2021

2/10 Terrible

Henrik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that scams their guests
We arrived at the hotel and had book two double rooms. They tried to give us a double room they had crammed a bunkbed in. We refused - after 30 minutes we were given the rooms we har ordered.. The receptionist and manager was speaking in Arabic to keep their exchange secret, but I speak Arabic so understood their scam. We were then given two double rooms as paid for. One more set of guests arrived, two women wth two small children having booked a quadruple. They were not give a room, and sent away at 11:30 pm. having driven all the way from Northern England - and paid in advance as us!. The sheets in our rooms had not been changed. We asked for clean sheets, were given on set anbd told to change ourselves. Later on we heard three other people had the same experiences. The hotel books more guests than they have room than they have room for and gamble that they can trick or just throw out the guests. Worst hotel ever.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here ran down rude staff and dirty!!
We arrived at 4pm to be told we have to wait for our room to be prepared. After 45mins of waiting we asked what was happening as the kids were tried and just waited to relax in the room. We had reserved a double room with a double bed and 2 singles. The manager took us to our room after a hour of waiting we walked in the room and there was someone elses suit cases in the room the manger said that the guest had not checked in yet there for they would give us the room not the 2 single and 1double. I had booked. As soon as we enter the room we could see it was ran down dirty and cold The toilet was filthy with poo down it and per and pubes over it. the bed covers were dirty the window was moldy wouldn't shut as had no handle. I had to asked the manger twice if he could close it after the second time he went out and kicked it close so hard scaring the children. It seemed as no one had no idea what they were doing or had any knowledge of us actually coming as I was asked who I booked with . Telling them Hotels. Com They had no idea we was coming. Didn't feel safe here at all and definitely won't be going back there.
Stayed 1 night in Nov 2021

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location friendly n comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Tania

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very small room for a family. Mattress was terrible rolled unto partner .. bunk bed ladder broken ! No internet . Or coffee no restaurant as advertised. Very poor
Stayed 1 night in Aug 2021
Response from sam on Sep 1, 2021
thank you for your comments. We always aim to maintain good service and comfortable rooms in the new dawn hotel. We look forward to welcome you again in the near future. new dawn hotel

2/10 Terrible

Adriaan

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location was good. Rooms were not as advertised. Booked a queen, put into a room with two singles, rooms smelt of fresh paint. Stayed for a week and when asked to change into the type of room that was booked were told that none were available for the duration.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The upstairs rooms are up a narrow winding staircase with no escape if there was a fire. The bathroom was too small, hardly any room to do anything. Beds were extremely uncomfortable. Staff were not very helpful for example one said we didn't need a remote control, another gave us one and that didn't work. They asked for photo ID and my ID number which I found weird as I wasn't going on holiday and as a born and bred British citizen we don't have ID number. All in all I would steer clear of this hotel. It is not cheap and cheerful, it is just cheaper.
Stayed 3 nights in Jul 2019

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camp beds???
Ok for the night, nothing bad to say apart from having to sleep on camp beds,basic and did the job.
Stayed 1 night in Jul 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job with a smile
It was fine, you get what you pay for but what’s important is that it is clean and friendly and I would go back
Stayed 2 nights in Jul 2019

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Really great! Helpful and friendly staff, good location!
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

6/10 Okay

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Budget hotel so value over comfort.
The best tthing is that 2 of the 3 reception staff showed care and problem solved, and made the stay possible. It is good value, but you know you are in a budget hotel. Note there is no step-free access even if you book a ground floor room.
Stayed 3 nights in May 2019

6/10 Okay

Robert

Liked: Staff & service
Disliked: Room comfort
Good for the price
Lovely check-in experience - very safe and sociable area, friendly service and we were able to keep our bags in the breakfast room while we waited for check-in. We were given complimentary drinks and biscuits. However, the room was quite small and cramped. It was up quite a long flight of stairs and there was no nearby fire exit.
Stayed 1 night in Mar 2019

6/10 Okay

Sophia

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Horrendous
The Mane issue was the bathroom where there was a broken shower, toilet kept gripping with water constantly, the shower door would not close properly and to add there was a horrible mark on the wall behind one of the pillows.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and easy for work in south west London close 5 min walk to tube station
Stayed 1 night in Feb 2019
Response from new dawn hotel on Feb 26, 2019
Thank you for your comments. We always aim to maintain good service and comfortable rooms in the new dawn hotel. We look forward to welcome you again in the near future. new dawn hotel

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good location but the space incredibly small and the bathroom is 1 meter wide. Apart from that the toilet and shower doors are clear so u can see someone when they are on the toilet.
Stayed 1 night in Feb 2019
Response from new dawn hotel on Feb 26, 2019
Thank you for your comments. We always aim to maintain good service and comfortable rooms in the new dawn hotel. We look forward to welcome you again in the near future. new dawn hotel

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Did not live up to expectations from pictures posted on website
Stayed 1 night in Jan 2019
Response from New dawn Hotel on Feb 13, 2019
Thank you for your comments. We always aim to maintain good service and comfortable rooms in the New Dawn Hotel. We look forward to welcome you again in the near future.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019
Response from new dawn hotel on Feb 13, 2019
Thank you for your comment. We always aim to maintain good service and comfortable rooms in the new dawn hotel. We look forward to welcome you again in the near future. new dawn hotel

8/10 Good

MARTIN

Liked: Staff & service
comfy hotel
comforrtable hotel nice area.
Stayed 4 nights in Jan 2019
Response from new dawn hotel on Feb 13, 2019
Thank you for your comment. We always aim to maintain good service and comfortable rooms in the new dawn hotel. We look forward to welcome you again in the near future. new dawn hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good Place, very central, subway close and a lot of restaurants in the area.
Stayed 1 night in Jan 2019
Response from New dawn Hotel on Feb 13, 2019
Dear guest, thank you for your review and choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as guest in our hotel.

8/10 Good

pedro miguel

Liked: Staff & service, property conditions & facilities, room comfort
Amazing place. And location ... Just the probpwn.
Stayed 2 nights in Dec 2018
Response from new dawn hotel on Feb 13, 2019
Thank you for your comments. We always aim to maintain good service and comfortable rooms in the new dawn hotel. We look forward to welcome you again in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy access to the tube, and plenary of shops nearby, but that’s all I would really say about this place. If you like living in a shoe box, with a saggy bed and don’t mind having to leave the door open while sitting on the loo, because it won’t shut because your legs are in the way, with no place to hang your clothes, then this is the place for you!
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very small but clean and convenient
Room was very compact. But was clean.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Martin

Disliked: Cleanliness, property conditions & facilities, room comfort
Only as a last resort!
This hotel has some good things going for it. The location is superb - just a minute from Bayswater tube, loads of convenient shops and restaurants etc very nearby. It also has very good WiFi and even a little area of tables and chairs out the front which is great during the summer. However, the general state of the hotel is very poor, even for a budget hotel. The single room I stayed in was not really fit for purpose - it had a shower cubicle in one corner, and in the opposite corner the WC was within another shower cubicle and combined with the sink, it was virtually impossible to fit in there to use the toilet... and I'm quite slim so I've no idea how a larger person would possibly be able to use it. Also the top floor rooms are up four flights of stairs, the top set of which are really quite dangerous as they are so narrow, uneven and with no handrail. Again, manageable for an able-bodied relatively young person, but not at all practical for the elderly or anyone with any physical restrictions at all. Some of the wall fixtures were also loose, and bedside lights had no light bulbs in them. Beds are also very basic, with no mattress topper and just a thin sheet over the mattress. Overall, I was very disappointed. I stay in lots of London hotels and this is one I would only book again as an absolute last resort. There are much better options on offer in the Earls Court area.
Stayed 1 night in Jun 2018

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Run down in need of huge improvement
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it wasn't suitable for a family stay
Stayed 1 night in May 2018

8/10 Good

Nita, Malaysia

Liked: Cleanliness, property conditions & facilities
Hotel close to metro station
Receptionist really helpful but the room is quite small. Keep baggage service is provided. No kettle to boil water
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service

4/10 Poor

Beau, Orlando, Florida

Disliked: Staff & service, property conditions & facilities, room comfort
Clean room, terrible mattress and bathroom
Good price on hotel. Terrible mattress and bathroom size. The place really needs a lot of work. The room felt clean, but the mattress really made me worried. It was the worst I have ever stayed on and I live 300 days a year in hotels.

2/10 Terrible

Mrs. Angelie, Poole

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic
Cosy room but nowhere to plug hair dryer . We had wet hairs after shower:(

6/10 Okay

Anita Cecilie, Oslo

Liked: Cleanliness
Tiny
Hotel was under renovation. New bathroom, clean, but very tiny. Close to everything, can stay there again.

2/10 Terrible

na

Disliked: Property conditions & facilities, room comfort
Hostal not a hotel
Not nice small noisy and not what it said on the website close to small shops and tube