Flat-screen TV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 213 out of 344 reviews" "
Rating 8 - Good. 102 out of 344 reviews" "
Rating 6 - Okay. 17 out of 344 reviews" "
Rating 4 - Poor. 8 out of 344 reviews" "
Rating 2 - Terrible. 4 out of 344 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location of hotel very convenient for our purpose: close to Palladium, bars & restaurants. Room would have been ideal for a couple but not as a twin accommodation: 2 separate beds right next to each other. Would have preferred them to be more separate. USB facilities would have been useful for charging phones, etc. The bathroom was OK but showed its age.
Stayed 1 night in Feb 2024
Response from Kate on Feb 17, 2024
Dear Daniel,Thank you for sharing your thoughts with us. We're pleased that our hotel's location met your needs.We'll certainly consider your suggestions regarding the room layout and USB facilities for future improvements. We're also excited to inform you that we're currently in the process of enhancing our facilities. As part of these efforts, our bathrooms will undergo refurbishment in the coming month. This update is designed to provide a more comfortable and modern experience for our guests. We appreciate your understanding and patience during this time, and we look forward to welcoming you back for an even better stay in the future.

8/10 Good

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Montague Place is very well located with great access to transport. I had a room on the third floor and the hotel does not have an elevator. Shout out to Calvin and Kate who helped me with my luggage during check in and check out. The hotel is dated and I had trouble with my air con on my second night, where it began blowing cold air and after Calvin attempted to reset it, he finally gave me a space heater. The amenities in the room are standard, really hot water in the shower. My room faced the mews so was quiet and the blackout curtains were great. The bed is not really comfortable though.
Stayed 2 nights in Jan 2024
Response from Kate on Jan 14, 2024
Dear Shaheen,Thank you for choosing The Montagu Place and for taking the time to share your feedback. We're glad you found our location convenient and appreciated the assistance during your stay.We apologize for any inconvenience caused by the lack of an elevator and the temporary issue with the air conditioning. We've already addressed the AC concern to ensure a more comfortable experience for our guests.We value your comfort, and we hope to have the opportunity to welcome you back for an improved and enjoyable stay.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Kate on Jan 9, 2024
Dear Jack,Thank you for sharing your experience! We hope to have the opportunity to welcome you again in the future!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, elegant boutique hotel, convenient to tube, dining and shopping.
Stayed 12 nights in Dec 2023
Response from Kate on Feb 5, 2024
Dear Sheryl,Thank you for staying with us and sharing your feedback.We apreciate your kind words about our style and location. We look forward to welcome you back in the near future

10/10 Excellent

Walid

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kate on Nov 18, 2023
Dear Hanna Walid,Thank you for your feedback. We look forward to welcoming you again in the future!

10/10 Excellent

Roopkiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice little hotel, very good location. Helpful staff. Easy check in and check out.
Stayed 3 nights in Oct 2023
Response from Kate on Oct 22, 2023
Dear Saraon Roopkiran,Thank you for your kind words! We're delighted to hear you enjoyed your stay and found our hotel convenient and our staff helpful. We strive to provide excellent service, and we hope to welcome you back for another pleasant stay in the future.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious every morning, coffee as well. Every aspect of their service was excellent. There were some maintenance issues with our room that need to be addressed (fan and light in bathroom) but in general everything was fine. Please do note that there is no elevator/lift. Our stay was quiet and pleasant.
Stayed 3 nights in Sep 2023
Response from Alphan on Sep 28, 2023
Dear Richard, Thank you you for your feedback. We are glad you enjoyed the breakfast and service from our team. We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in equally great location
fabulous hotel in every respect. Note that there is no elevator. The super-friendly, helpful staff will happily ferry your bags to and from your room.
Stayed 4 nights in Sep 2023
Response from Kate on Sep 26, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel fabulous in every respect.It's our top priority to ensure that our guests have a comfortable and enjoyable stay, and we're pleased to know that our team was able to assist you with your luggage, despite the absence of an elevator.Thank you for choosing our hotel, and we look forward to hosting you again soon.Warm regards

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Sep 2023
Response from Kate on Sep 11, 2023
Dear Warren, Thank you for your feedback and for choosing Montagu Place Hotel.Kind regards,Kate

10/10 Excellent

colin

Travelled with family
Liked: Amenities
Very clean and quiet.
Stayed 2 nights in Sep 2023
Response from Dumitru on Sep 7, 2023
Dear Colin,Thank you for your feedback. We hope to welcoming you back soon.Best wishes

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Long wait times to enter the property as theres not always an available receptionist.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 2, 2023
Dear Kelly,Thank you for your feedback.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here, the room was spacious, comfortable and the staff were lovely. Will definitely come back x
Stayed 1 night in Aug 2023
Response from Dumitru on Aug 24, 2023
Dear Hannah,Thank you for your review.

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Dumitru on Aug 24, 2023
Dear Hannah,Thank you for your review.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Jun 2023
Response from Dumitru on Jun 28, 2023
Dear John,Thank you for your feedback.

4/10 Poor

Jeremy

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Don’t expect a lie in !
Very expensive when you are put down on the basement and woken early because of people continually w as liking above you from about 7am. Very poor sound proofing - would never stay here again !
Stayed 1 night in Apr 2023
Response from Front Desk on Jun 1, 2023
Dear Jeremy,Thank you for your review following your stay with us. We are sorry to hear you had a less than satisfactory experience with us and please accept our sincere apology for any inconvenience created.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Welcoming staff, good-size, clean room with good amenities
Stayed 1 night in Apr 2023
Response from Reception on Apr 17, 2023
Thank you for your feedback, we look forward to hosting you again sometime soon!Kind Regards,Reception

6/10 Okay

Simon, Bath

Liked: Staff & service
Disliked: Property conditions & facilities
Staff and location were great. I didn’t expect to be in a basement room. Bed was incredibly uncomfortable.
Stayed 1 night in Mar 2023
Response from Reception Team on Mar 30, 2023
Dear Simon,Thank you for your score.Best wishes,

2/10 Terrible

Stephen

Stayed 1 night in Mar 2023
Response from Reception Team on Mar 30, 2023
Dear Stephen,Thank you for your score. We are sorry to hear your experience wasn't up to your expectations.We hope you'll give us another chance in the future,Best regards,

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Holy on Mar 16, 2023
Dear Crispin, Thank you for your feedback, we look forward to hosting you again sometime soon!Kind Regards,Reception

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Holy on Mar 16, 2023
Dear Crispin, Thank you for your feedback, we look forward to hosting you again sometime soon!Kind Regards,Reception

6/10 Okay

Sharyl

Travelled with family
Liked: Cleanliness
The Montagu Place was very well situated and easy to access tube. It was quiet. There are no elevators and the stairs are very narrow. For a 4 star hotel it is a little run down and staff was nice yet seemed to be missing knowledge about the surrounding area.
Stayed 2 nights in Mar 2023
Response from Holy on Mar 16, 2023
Dear Sharyl, Thank you for your feedback, we have taken your comments on board and will do our best to provide our usual high-standard service.We hope to host you again soon!Kind Regards,Reception

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very nice boutique hotel, really comfortable and easy-going stay. Well located in Marylebone.
Stayed 1 night in Feb 2023
Response from Dumitru on Feb 23, 2023
Dear Helen,Thank you for your feedback and maximum score. We are happy to know you had a lovely stay with us.

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place needs a Reno. Bathroom was not in great shape. Mattress was old. Insufficient storage in room
Stayed 7 nights in Feb 2023
Response from Front Desk on Feb 14, 2023
Dear Keith,Thank you for your feedback. I am pleased to announce that our refurbishment will take place soon and we'll be happy to welcome you back for a new experience at Montagu Place Hote.

8/10 Good

Brigitte

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked the hotel and the receptionists were very efficient and polite but I admit I was disappointed at having to wait a long time for the breakfast chef/waiter to appear. When he did, he didn’t smile or ask if I wanted to order anything and I felt bad asking for coffee even though I was paying £13.00. Only when I left did I realise I could have ordered scrambled eggs but he hadn’t shown me the menu nor offered to take an order - disappointing.
Stayed 1 night in Feb 2023
Response from Dumitru on Feb 10, 2023
Dear Brigitte,Thank you for your feedback. I am disappointed to learn you didn't receive the service you deserve, as this doesn't reflect our usual high standard. I hope you'll give us another chance in the future and we'll be more than happy to have you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Dumitru on Feb 10, 2023
Dear Guest,Thank you for your score.

8/10 Good

SARAH

Travelled with family
Liked: Room comfort
Great stay
Staff friendly, responsive and attentive. Room clean and tidy, some minor wear and tear. Location fantastic, so central but quiet. Good value for money!
Stayed 1 night in Jan 2023
Response from Dumitru on Feb 10, 2023
Dear Sarah,Thank you for your score. We are happy to know you had a great stay. Special thanks for your praise of our team. I am sure they will be thrilled t know their hard work is being appreciated.

10/10 Excellent

Azarzar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Alan

Stayed 1 night in Jan 2023
Response from Dumitru on Jan 5, 2023
Dear Alan.Thank your feedback.We hope to welcome you back soon.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property in a fabulous location
Response from Dumitru on Dec 9, 2022
Dear Adrienne,Thank you for your lovely feedback. We look forward to welcoming you back.

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet, quality room
Comfortable, quality hotel in a very quiet location, but still very convenient for the shops of Oxford Street and the restaurants of Mayfair and Soho. Large room with a comfy bed!
Stayed 1 night in Nov 2022
Response from Reception on Dec 2, 2022
Hi Rod,Thank you for your review following your recent stay at Montagu Place Hotel. We're glad to know you had a lovely stay and thank you for your feedback regarding the rooms as this helps us to continue improving our service. We hope to welcome you back on your next trip to London.

8/10 Good

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint place. Excellent and helpful staff. Good breakfast. Location central but a little away from tourist area which is nice. Rooms a little tired but were clean and comfortable.
Stayed 3 nights in Oct 2022
Response from Reception on Nov 3, 2022
Hi Ellen, Thank you for your review following your stay at Montagu Place Hotel. We're glad to know you enjoyed your stay.Thank you for your feedback regarding the rooms as this helps us to continue improving our service. We hope to welcome you back on your next trip to London.

8/10 Good

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuinely nice hotel
Really nice and helpful staff. Hotel is a quiet position. Restful decor and comfy bed. Room 34 could do with a new carpet due to marks/burns. The shower does not drain well. 55 steps to room 34 so older people may need to know that! Nice choices for breakfast too.
Stayed 1 night in Oct 2022
Response from Reception on Nov 3, 2022
Hi Johanne, Thank you for your review following your recent stay at Montagu Place Hotel. We're glad to know you had a lovely stay and thank you for your feedback regarding the rooms as this helps us to continue improving our service. We hope to welcome you back on your next trip to London.

8/10 Good

jade

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reception on Oct 20, 2022
Hi Jade, Thank you for your feedback, we hope to see you soon.

10/10 Excellent

Jane

Stayed 2 nights in Sep 2022
Response from Reception on Oct 3, 2022
Hi Jane, Thank you for your feedback, we can't wait to welcome you back.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb hotel
lovely hotel with top-notch service in great location
Stayed 4 nights in Sep 2022
Response from Reception on Sep 27, 2022
Hi Jane, Thank you for your feedback, we can't wait to welcome you back.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very cute boutique hotel in a good location. My husband and I enjoyed our stay very much! Very clean, super comfy bed, large bathroom and very friendly and helpful staff. Will definitely stay here again.
Stayed 3 nights in Sep 2022
Response from Dumitru on Sep 24, 2022
Hello Taylor,Thank you for your lovely feedback. We are happy to know you had a great stay and we can't wait to welcoming you back.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money in a good location - easy walk to tube or shopping with the cafes and restaurants of Marylebone nearby.
Stayed 1 night in Sep 2022
Response from Reception on Sep 18, 2022
Hi Louise, Thank you for your feedback.

10/10 Excellent

Christal Ann-Marie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting around. We would definitely stay here again!
Stayed 3 nights in Sep 2022
Response from Reception on Sep 18, 2022
Hi Christal, Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
OK stay
As with most hotels in London as I’ve stayed in a lot they are overpriced for what they are, hotel is OK but nothing special, take the toiletries out of the equation which were Milton brown and it’s just a normal room with limited facilities. No iron or board unless you call down which is not convenient. Location was quiet but hard to find at first, wasn’t massively clean etc, bathroom was dirty with a faulty plug and bath tap. Was chosen for a specific location requirement and it served the purpose we needed it for. Can’t comment on food etc as only offering was £13 for some toast and jam etc but no cooked breakfast available so we ate elsewhere. Staff seemed nice enough and helped when asked.
Stayed 2 nights in Sep 2022
Response from Dumitru on Sep 24, 2022
Dear Guest,Thank you for your review following your recent stay at Montagu Place Hotel. I am sincerely sorry to learn that you did not have the experience you expected and I very much regret your disappointment. There were clearly many occasions where we did not meet our usual high standards and I want you to know that your comments have been taken most seriously.Please note that our breakfast includes a buffet with freshly bakes pastries, natural yoghurt, selection of cereals, muesli and granola, fresh fruits salad and selection of jams. Also, you can order with our team members free range eggs served boiled, poached or fried, avocado on toast and freshly prepared porridge with banana and honey. I extend my personal apologies that we let you down on this occasion and we hope to hosting you again in the future.

10/10 Excellent

Linda

Stayed 1 night in Aug 2022
Response from Reception on Sep 18, 2022
Hi Linda, Thank you for your feedback.

10/10 Excellent

Shaun

Stayed 1 night in Aug 2022

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful hotel in a very nice quiet area. Immaculately presented room with the most comfortable bed ive slept in for a long time. Whole place just felt really nice its a shame i only had the one night but i will definitely return, thankyou
Stayed 1 night in Aug 2022
Response from Front Desk on Aug 10, 2022
Dear Andrew, Thank you for your lovely review. We hope to hosting you back at Montagu PLace Hotel.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Nicola

Stayed 1 night in Jul 2022

10/10 Excellent

Erick

Stayed 2 nights in Jul 2022
Response from Reception on Jul 15, 2022
HI Erick, Thank you for your feedback.

6/10 Okay

Martin

Liked: Cleanliness, staff & service, room comfort
You pay for location hotel ok tho
Stayed 1 night in Jul 2022
Response from Reception on Jul 15, 2022
Hi Martin, Thank you for your feedback.

10/10 Excellent

Stevhen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round !!
Stayed 2 nights in Jul 2022
Response from Reception on Jul 15, 2022
HI Stevhen, Thank you for your feedback.

8/10 Good

Steve

Stayed 1 night in Jul 2022
Response from Dumitru on Jul 6, 2022
Hello Steve, Thank you for your feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was small but very efficient! And the linens were excellent. Location for us was perfect!!
Stayed 3 nights in Jun 2022
Response from Dumitru on Jul 6, 2022
Hello John, Thank you for your score.

8/10 Good

Paul Crispin

Stayed 4 nights in Jun 2022
Response from Dumitru on Jun 22, 2022
Dear Paul, Thank you for your scores.