Dear Jack,Thank you for your review. We understand that you found the room to be smaller than expected. We strive to meet the needs of all our guests and we offer a variety of room types to accommodate different preferences. We would be more than happy to assist you in selecting a room that better suits your needs for your next stay. We appreciate your feedback as it helps us improve our services. Kind Regards,Imed Chikhaoui

Dear Rachael,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay.We understand that the noise from the Crossrail Elizabeth line was disruptive and we apologize for the inconvenience. We are continuously working on soundproofing measures to minimize such disturbances for our guests.We’re also sorry to hear about your experience with the breakfast. We strive to provide a quality dining experience and it seems we fell short in this instance. We will address this with our culinary team to ensure our food is served at the appropriate temperature.We understand that these issues affected the quality of your sleep and overall experience, and for that, we sincerely apologize. We value your feedback and will use it to improve our services.We hope you will reconsider and give us another opportunity to provide you with a better experience in the future.Kind Regards,Imed Chikhaoui

Dear Karen,Thank you for staying at our hotel and taking the time to leave a review. I'm thrilled that you had such a positive experience with our team who helped you during your stay. We look forward to welcoming you back to London again soon.Kind regards, Paris - Mercure London Paddington Hotel

Dear Natalie, thank you for staying at our hotel and for sharing your feedback. We are happy to hear that you liked the cleanliness of the hotel. Your compliments are much appreciated. We apologise for the inconvenience caused by the construction noise outside and the blinds. We are aware of the ongoing roadworks near our hotel and we are working with the authorities to minimise the impact on our guests. We also offer earplugs upon request. We are sorry that you found the room and bed too small for your comfort. We have different room sizes and types available, and we would be happy to help you find a more spacious one for your next visit. We hope this did not affect your overall experience and we hope to have another chance to welcome you back and provide you with a better stay. Kind regards, Paris - Mercure London Paddington Hotel

Dear Yee Woo, Thank you for taking the time to leave positive feedback regarding your recent stay with us. We are glad you found our location convenient for getting to and from Heathrow Airport and overall enjoyed your stay with us. We look forward to welcoming you back to London one day soon. Kind regards, Paris - Mercure London Paddington Hotel

Dear Roderick,Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Imed Chikhaoui

Dear Frank, Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our staff friendly, appreciated the value of your room, and enjoyed a comfortable stay.Providing exceptional service and a comfortable environment for our guests is our top priority, and it's always rewarding to hear when we've succeeded. Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding experiences.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Veronica Scarpellini

Dear Peter, Thank you so much for your kind words and for choosing our hotel! We're delighted to hear that you had a great experience during your stay. Our team is committed to providing excellent service, and it's always rewarding to know when we've succeeded in making our guests happy.Kind Regards,

Dear Thomas, Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us to continually improve our services.We sincerely apologize for the inconvenience caused by the construction site near our property. We understand that a peaceful and quiet environment is essential for a good night's sleep, and we regret that this was not the experience you had during your stay.Please be assured that we take this matter seriously, and we are actively working to address the noise issues caused by the construction. We understand the importance of providing a comfortable and restful atmosphere for our guests, and we are taking steps to minimize the impact of external factors on the overall guest experience.We value your feedback, as it helps us identify areas for improvement. If there is anything specific you would like to share or discuss further, please feel free to contact me directly at veronica@lth-hotels.com . We are committed to ensuring that our guests have a pleasant stay, and we appreciate your understanding as we work to resolve this issue.Once again, we apologize for any disruption to your stay, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Veronica Scarpellini Operations Manager

Dear Eberhard, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that we didn't meet your expectations during your recent visit. Your satisfaction is our top priority, and we apologize for any areas where we fell short. Your feedback is crucial in helping us enhance our services.Kind Regards,

Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Kate,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Santiago,We are very sorry to hear that you had such a negative experience at our hotel. We apologize for the inconvenience caused by the hotel change. We understand how frustrating and disappointing it must have been for you. We value your feedback and we will do our best to improve our communication and service.we have upgraded you to one of our best hotels without any extra fees. With a spacious and comfortable room, a complimentary breakfast, and a stunning view of the city. We hope this will make up for the trouble you faced and make your stay more enjoyable.We appreciate your understanding and we hope you had a wonderful time in London. Kind RegardsImed Chikhaoui

Dear Gillian,Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Kurt, Thank you to choose Mercure London Paddington for your stay. I'm glad to heard we been exceeded your expectations during your stay with us. Your feedback is extremely value for us and I will share with our team members. Hope to see you soon again on your next trip to London. Regards, Sergio S. Alandi Operations Manager - Mercure London Paddington

Dear Marta, Thank you for your time to leave your feedback to us and glad to know overall your stay was exceeded your expectations. I will share the feedback with our team. Sorry about the waiting at your check in time. However I'm glad to inform you that we been fix the issues you been mention at your check in time. I hope you give us the opportunity to welcome you back again with us on your next trip to London. Regards, Sergio S. Alandi Operations Manager - Mercure London Paddington

Dear Julie, Thank you for your feedback and choose us for your stay in London. I will share the feedback with my team.Also I would like to inform you that we been taken the measures to fix the lift issues. Hope you give us the opportunity to stay with us on the near future. Regards, Sergio S. Alandi - Operations Manager Mercure London Paddington

Dear Steen, Thank you for your feedback and to spend your stay with us. We do apologies for the inconveniences that the lift disruptions has been cause during the stay. I'm glad to inform you that we been taken the actions to shorted out this issues. Hope you give us the opportunity to make you have a unique and great stay on your next visit to London. Regards, Sergio S. Alandi Operations Manager - Mercure London Paddington

Dear Tracey,We are very sorry to hear that you had such a negative experience at our hotel. We apologize for the inconvenience caused by the steps, the elevator, the noise, the air conditioner, the beds, the closet, and the room availability. We understand how frustrating and disappointing it must have been for you. We value your feedback and we will do our best to improve our facilities and services. We hope you will give us another chance to make it up to you in the future. Kind Regards Imed Chikhaoui

Dear Owen,We are very sorry to hear that you had such a negative experience at our hotel. We apologize for the inconvenience caused by the room temperature, the check-in time, the lift size, and the bathroom design. We understand how frustrating and disappointing it must have been for you. We value your feedback and we will do our best to improve our facilities and services.We hope you will give us another chance to make it up to you in the future. As a gesture of goodwill, we would like to offer you a 10% discount on your next booking with us. We hope this will make your next stay more enjoyable and comfortable.We appreciate your understanding and we hope you will have a wonderful time in London. Kind RegardsImed Chikhaoui

Dear Joseph,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Jannette,Thank you for your review. We are happy to hear that you liked our hotel’s location and proximity to transport and cafes. We are located near Paddington Station, which is one of the major transport hubs in London. You can easily access many attractions, such as Hyde Park, Madame Tussauds, and Buckingham Palace, from our hotel. We also have a variety of cafes and restaurants nearby, where you can enjoy a delicious meal or a relaxing coffee. We hope you enjoyed your stay and we hope to see you again soon.Kind RegardsImed Chikhaoui

Dear Cynthia,We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Nafis,Thank you for your review. We’re sorry that you had a disappointing experience with our staff. We take employee feedback seriously and are investigating the situation further. We appreciate your feedback and will use it as an opportunity to improve our future service.Kind regards,Harsha

We're glad to hear that you enjoyed our location and proximity to Hyde Park. Thank you for choosing to stay with us; we hope to see you again in the future!

Thank you for your review. We're sorry to hear that you found the location and room size an inconvenience. We will make note of the noise issues in order to improve our future service and would like to take the opportunity to thank you for choosing to stay with us.

Thank you for your review. We apologise for any inconvenience caused to your stay and would like to thank you for choosing to stay with us.

Dear Clifford,Thank you for your review. We're glad to hear that you found our location convenient; nevertheless, we apologise for any disturbances caused by our proximity to Paddington station. We will make note of the room size in order to improve our future service. Thank you for choosing to stay with us!

Thank you for your review. We’re sorry to hear that the room and bed size did not meet your expectations and apologize for any inconvenience caused by the lighting from the building site. We will look into the issue with the gap in the room door and the wooden blinds. We appreciate your feedback and will take it into consideration to improve our service. Thank you for choosing to stay with us.

Thank you for your review. We’re glad to hear that you found the room clean and comfortable, and that our front desk service was cordial and helpful. We appreciate your feedback about the room size and will take it into consideration. It’s great to know that our location next to Paddington Station and several good pubs was a big plus for you. Thank you for choosing to stay with us.

Dear Jackie,Thank you for taking your time to leave us a scoring.I am sorry to heart that your stay with us did not meet the expectations.I hope we will have the chance to look after you again where we can show you nothing but our very best.Kindest RegardsSabrin

Hi Dereck,Thank you for taking the time to review your stay. We are sorry to hear it did not meet your expectations on this occasion and if there was any further feedback you would like to pass on, please do.

Thank you for taking the time to review your stay, we do hope you enjoyed your time here at the hotel.

Hi Samantha, We appreciate you taking the time to review your stay and thank you for the feedback provided.

Thank you for taking the time to provide this feedback. We will certainly pass your comments on in regards to dust in the room to ensure it is rectified for the future.

Hello Clare, Thank you for taking the time to review your stay. We do hope you enjoyed your time with us and to welcome you back in the future.

Thank you for your review, if there were any further comments you would like to share, please do let us know. Otherwise we hope you enjoyed your time here in London.

Hi Heather,Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your time in London and hope to welcome you back in the future.

Thank you for taking the time to leave feedback on your stay and we appreciate you choosing Mercure Paddington for your time in London.