Exterior

Reviews of Holiday Inn Hotel & Suites London, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 950 reviews" "
Rating 8 - Good. 344 out of 950 reviews" "
Rating 6 - Okay. 137 out of 950 reviews" "
Rating 4 - Poor. 59 out of 950 reviews" "
Rating 2 - Terrible. 46 out of 950 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shengzhi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in Apr 2024

4/10 Poor

TERRY

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not cleaned!
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on Apr 14, 2024
Dear Guest,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience you may have encountered due to the cleanliness of your room during your stay with us.Ensuring that our rooms are impeccably clean and comfortable for our guests is a top priority for us, and it is disheartening to learn that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address the issue with our housekeeping team to prevent similar occurrences in the future.We value your feedback as it helps us improve our services, and we are committed to delivering exceptional experiences to all our guests. If there is anything else we can assist you with or if you would like to provide further details about your experience, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Allison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean and accommodating
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on Apr 14, 2024
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at [Hotel Name]. We are delighted to hear that you had a pleasant experience and that our staff made a positive impression on you.Ensuring the comfort and satisfaction of our guests is our top priority, and we are pleased to learn that our team's dedication to cleanliness and hospitality contributed to your enjoyable stay. Your kind words will be shared with our staff as they serve as encouragement to continue delivering exceptional service.We appreciate your valuable feedback and look forward to welcoming you back for another great stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you once again for choosing [Hotel Name]. We appreciate your patronage and hope to have the pleasure of serving you again soon.Best regards,

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on Apr 12, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

2/10 Terrible

Heather

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Close to many yhings
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Restaurant was not good. One person working and food was not good.
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on the area that you mentioned. We look forward to serving you better on your next stay.

10/10 Excellent

Renee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

6/10 Okay

Melissa

Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 14, 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your ratings encourage us to enhance our services to provide a better experience on your next visit.

6/10 Okay

Deborah

Travelled with family, Travelled with pets
Seals in east facing windows were broke. Could not see out windows at all. High humidity in room as well
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.

10/10 Excellent

Mandy

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Edwina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little older but is a good value. The staff are incredible and extremely attentive. Aarjun at the front desk responded to all our questions and concerns, swiftly.
Stayed 2 nights in Mar 2024
Response from Akshay Gandhi on Mar 28, 2024
Dear Edwina,Thank you for taking the time to share your positive feedback regarding your recent stay at Holiday Inn London - Ontario. We truly appreciate your valuable input.We are delighted to hear that your overall stay met your expectations. Our team works hard to ensure our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.Aarju is an integral part of our Team and delivers the positive Guest experience and we are happy that you felt the same way.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. We value your insights and use them to continually enhance the services we provide.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back for another excellent stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon.Regards,

10/10 Excellent

Trudy

Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 12, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 Excellent

Jensen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up getting storm stayed in London, & there was not many options for a place to stay. Thankfully we found here & the staff were so friendly & the rooms were so clean with comfortable beds!
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

10/10 Excellent

Ayaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 Excellent

Lauren

Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 8, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Denis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have my ihg card with me. The staff went out of their way to search the computer to find my club number on file and also provided welcome back gifts for us and our fury companion
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming. Room was nice and big (room 304) and amenties were good. Bed was comfortable. Lots of restaurants to choose from in the area. Lots of free parking.
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

8/10 Good

Norma

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall good
Stayed 1 night in Feb 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location for an overnight visit to London!
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

4/10 Poor

Kristen

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
After a quick google search, the bugs I found in my room appeared to be bed bugs (one found on the curtain, one on the bed). The front desk was super friendly and apologetic and switched my room instantly. I don’t think i’ll return to this location, but I do appreciate the kindness from the woman at the front desk.
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

4/10 Poor

Mr.

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.

10/10 Excellent

Sean

Stayed 1 night in Feb 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

2/10 Terrible

tony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells like naver been clean and the next door keep partying until morning and i call the front desk 3 times and tell theme about the ppl partying and they didn't even call theme i d9nt recommend it at all
Stayed 1 night in Feb 2024
Response from Holiday Inn and Suites on Apr 2, 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful!
Stayed 1 night in Jan 2024
Response from Holiday Inn and Suites on Jan 15, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn and Suites on Jan 31, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Holiday Inn and Suites on Jan 15, 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Holiday Inn and Suites on Jan 11, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Edward

Stayed 2 nights in Jan 2024
Response from Holiday Inn and Suites on Jan 9, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

CLARISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn and Suites on Jan 9, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

2/10 Terrible

Kimbrrley

Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Jan 27, 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve and make sure that this is not missed on your next visit. We look forward to serving you better on your next stay.

10/10 Excellent

Daneleith

Stayed 1 night in Jan 2024
Response from Holiday Inn and Suites on Jan 9, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn and Suites on Jan 9, 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Dec 31, 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer value service
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Dec 29, 2023
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

10/10 Excellent

ABDUL SABOUR

Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Jan 17, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Dec 18, 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Came for a concert in London and always come to this hotel alot of restaurants and entertainment in the area. Always a enjoyable stay.
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Dec 18, 2023
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback! We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Ralph

Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Jan 31, 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Dec 8, 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the futureWarm Regards,

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Front desk was good. Little old but clean
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on Dec 8, 2023
Dear Guest,Thank you for sharing your feedback with us! We're pleased to hear that you had a positive experience with our front desk team and found our hotel clean.We appreciate your understanding regarding any age-related aspects of the property, and we assure you that we are committed to maintaining a clean and comfortable environment for our guests.If you have any specific suggestions or preferences for your future stays, please feel free to let us know. We look forward to welcoming you back for another pleasant stay.Warm regards

8/10 Good

Debbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Holiday Inn and Suites on Nov 30, 2023
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!

10/10 Excellent

Garrett

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn and Suites on Nov 30, 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel appears to older building, could use a makeover
Stayed 1 night in Nov 2023
Response from Holiday Inn and Suites on Nov 16, 2023
Dear Guest,Thank you for choosing our hotel and for providing feedback about your recent stay. We appreciate your honesty and want to acknowledge your observation regarding the appearance of our building.We understand the importance of maintaining a fresh and modern atmosphere for our guests, and your feedback is valuable to us. While we may not be able to change the physical structure overnight, we are committed to ongoing improvements and upgrades to enhance the overall experience for our guests.Your input is important, and if you have any specific suggestions or areas you believe could benefit from a makeover, please feel free to share them with us. We value your insights and look forward to the opportunity to provide you with an improved experience on your future visits.Thank you for your understanding and for choosing our hotel. We hope to welcome you back soon.Warm regards,

8/10 Good

Ashley

Stayed 1 night in Nov 2023
Response from Holiday Inn and Suites on Nov 16, 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.

10/10 Excellent

Mauga

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was great and welcoming. The room is so clean. So much appreciated
Stayed 1 night in Nov 2023
Response from Holiday Inn and Suites on Nov 11, 2023
Dear Guest,Thank you for your recent stay at our hotel and for sharing your kind words with us. We are delighted to hear that you had a great and welcoming experience with our front desk service, and that you appreciated the cleanliness of your room.Your satisfaction is our top priority, and it is truly rewarding to know that our efforts to provide excellent service and a clean environment have been noticed and appreciated.We look forward to the pleasure of welcoming you back on your next visit.Warm regards,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your front desk staff Jenny was very polite and professional , the pool could be a lot warmer it was pretty cold the water, there was not enough staff in restaurant the weekend we stayed there, could not get a coffee, every waitress looked stressed and could not get anyone's attention so we left. the shower head made a whistling sound when you used the hot or warm setting in the shower.
Stayed 2 nights in Nov 2023
Response from Holiday Inn and Suites on Nov 11, 2023
Dear Guest,We appreciate your recent stay at our hotel and for sharing your feedback with us. We are delighted to hear that Jenny from our front desk team provided polite and professional service.However, we sincerely apologize for the inconveniences you experienced during your stay. Your concerns regarding the pool temperature, restaurant staffing, and the issues with the shower head have been noted. We take your feedback seriously, and we will address these matters promptly to ensure a more comfortable and enjoyable experience for our guests.Thank you for bringing this to our attention. If you have any further suggestions or specific preferences for your future stays, please do not hesitate to let us know. We look forward to the opportunity to serve you again with an improved experience.Warm regards,

4/10 Poor

Nagalingam

Disliked: Property conditions & facilities
Very old dirty carpet and every service was minimal. breakfast was horrible. No choice. Pool was closed. I have nothing to say good about it.
Stayed 2 nights in Oct 2023
Response from Holiday Inn and Suites on Nov 11, 2023
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your recent stay at our hotel. We deeply regret that the condition of the carpet, minimal services, and the quality of breakfast did not meet your expectations.Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing these concerns promptly to ensure that our guests receive the high level of service and comfort they deserve.We apologize for the inconvenience caused by the closure of the pool, and we understand the disappointment it may have caused.If you are open to it, we would appreciate the opportunity to discuss your concerns further. Your satisfaction is our top priority, and we would like to make amends for the shortcomings you experienced.Thank you for bringing these issues to our attention. We hope to have the chance to serve you again in the future with a vastly improved experience.Warm regards,

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at check in desk. Very kind and pleasant
Stayed 3 nights in Oct 2023
Response from Holiday Inn and Suites on Oct 29, 2023
Dear Guest,Thank you for your kind words about our check-in service. We're delighted to hear you had an excellent experience. Your satisfaction is our priority, and we look forward to providing you with exceptional service in future as well.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at check in with an exceptionally kind and efficient welcome from the front desk service agent.
Stayed 1 night in Oct 2023
Response from Holiday Inn and Suites on Oct 29, 2023
Dear Guest,We appreciate your positive feedback regarding our front desk service. We're thrilled to hear about your exceptional experience with our kind and efficient team member. Your satisfaction is our aim, and we look forward to providing you with the same level of service throughout your stay.Thank you for choosing us.