Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Namibia

Very pleasent and great central location.

Posted 16-Apr-2015
Pros: Location and staff.
Generally very pleasent, good and mostly friendly staff and great location.
Comment from Hotel Management
21-Apr-2015 by Natalie Tam, Hotel Management
Dear Guest, Thank you so much for you review. I am pleased that you had a wonderful stay and that you were looked after by our staff. We hope to see you in the near future.
5 out of 5
Recommended
for Families
by A verified travellerfrom Austria-Salzburg

Top-Hotel in Top-Lage

Posted 5-Apr-2015
Pros: Lage und Ausblick
Cons: Das einzige was in diesem Top-Hotel noch abgeht wäre ein Hallenbad. Entspannung nach einer anstrengenden City-Tour
Location: In Mayrfair - das ist einer der besten Lagen Londons und somit der perfekte Ausgangspunkt zur Besichtigung sämtlicher Sehenswürdigenkeiten
Wir haben dieses Hotel für 5 Tage gebucht. Die Lage ist exzellent. Wir waren in der glücklichen Situation, ein Zimmer im 25. Stock zu erhalten. Die Aussicht war einfach beeindruckend. Jedes Mal das Zimmer zu betreten war ein Genuss, da der Blick durchs Fenster überragend war. Zusätzlich haben wir Executive-Lounge mitgebucht (kann ich nur empfehlen !!!). Da das Hotel in absoluter zentraler Lage liegt und die Subway nur ein paar Schritte vom Hotel entfernt ist, kann man perfekt seine Ausflüge planen. Wir hatten vormittags bzw. nachmittags Programm, sodass wir auf ca. 14.00 Uhr jeweils auf einige Drinks bzw. auf ein paar Happen im Hotel vorbeischauten - einfach ideal. Rezeption bzw. Concierge bestechen durch ihre Freundlichkeit bzw. durch ihre Kompetenz
Comment from Hotel Management
21-Apr-2015 by Natalie Tam, Hotel Management
Dear Guest, Thank you for your wonderful review, and am very pleased that you had an enjoyable stay with us, especially as you were impressed with the room, Executive Lounge, and the staff from Front of House. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

A Nic hotel in the heart of Mayfair

Posted 4-Apr-2015
Beautiful views from 28th floor and your room. The bathroom was fantastic designed. Make sure you don't even pick up from the bar or it will be charged automatically even if you put it back
Comment from Hotel Management
21-Apr-2015 by Natalie Tam , Hotel Management
Dear Guest, I am happy that you were impressed with the view from your room was well as the 28th floor, and that you found the bathroom design fantastic. We hope that you will stay with us in the near future. Kind regards,
3 out of 5
by A verified traveller

Posted 25-Mar-2015
Average experience. The room was old and cold. Fair location.
Comment from Hotel Management
21-Apr-2015 by Natalie Tam, Hotel Management
Dear Guest, I am sorry that your experience was very average due to your room being outdated and cold. We appreciate your comments, as this will help us to continually improve the level of service at the London Hilton on Park Lane. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Feb-2015
Beautiful hotel, great food, nothing but good experiences during our stay.
Comment from Hotel Management
18-Mar-2015 by Natalie, Hotel Management
Thank you ever so much for your wonderful review. We hope you will consider staying with us again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveller

Tolle Lage aber...

Posted 23-Feb-2015
Pros: zentrale Lage und Ausblick
Cons: Heizung, Frühstücksbüffet
Location: Shopping
Das Hotel ist sehr zentral gelegen. Die Ausstattung ist wie erwartet. Alarm morgens 5.00 Uhr ohne ersichtlichen Grund und somit gestörte Nachtruhe. Frühstücksraum gar nicht geheizt bzw. mit defekter Klimaanlage, sodass selbst die Stühle so kalt waren, das man nicht darauf sitzen wollte. Frühstücksbüffet in Ordnung aber nichts besonderes.
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Guest, Thank you for your recent review. I am pleased to read that overall you have enjoyed your stay with us. That being said, you have raised certain concerns regarding the alarm clock in the room going off without being set, and the temperature of the breakfast room. These comments have been raised with the appropriate parties, and I thank you very much for raising this to my attention. Yours sincerely, David Gerrard Guest Services Manager
4 out of 5
Recommended
for Business Travellers
by Alireza

Posted 23-Feb-2015 on Hotels.com
Comment from Hotel Management
2-May-2015 by David Gerrard, Hotel Management
Dear Alireza, Thank you very much for your recent review. I am pleased to read that you have enjoyed your stay. Yours sincerely, David Gerrard Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol

Fab location for exploring London

Posted 22-Feb-2015
Stayed with my husband and daughter for 3 nights. Amazing view from the 15th floor! Great location; can hop on a bus just outside and go all over. Excellent breakfast to set you up for the day. Room not enormous especially with put-me-up bed but clean and modern. The coffee making facilities are hidden away in the cupboard and didn't find them until the last evening! All in all very enjoyable.
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Jo, Thank you for your recent review. I am thrilled to read that overall you have enjoyed your stay with us. Thank you very much once again, and we hope to have you back with us again in the future. Yours sincerely, David Gerrard Guest Services Manager
4 out of 5
Recommended
for Families
by enricofrom monaco

long week end in London

Posted 17-Feb-2015 on Hotels.com
basically ok but rooms are small location is very good and service efficient
Comment from Hotel Management
25-Apr-2015 by David Gerrard, Hotel Management
Dear enrico, Thank you for your recent review. I am pleased that our service and location were so to your liking. Going forward, when you do plan a return to us please do advise the hotel that you would prefer a larger room and we can certainly look at other options for you. Thank you very much once again, David Gerrard Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Stunning hotel over looking Buckingham palace

Posted 17-Feb-2015
Everything about the hotel was incredible! Me and my fiancée thoroughly enjoyed our stay and we will be returning in the near future!! Highly recommend this hotel with and amazing view overlooking Buckingham palace and the staff were so helpful and had a great attitude. Thank you for making our experience amazing!
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Andrew, Thank you very much for your recent review. I am thrilled to read that everything has gone so well during your stay with us, and we were more than happy to make your experience an amazing one. Yours sincerely, David Gerrard Guest Services Manager