Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Namibia

Very pleasent and great central location.

Posted 16-Apr-2015
Pros: Location and staff.
Generally very pleasent, good and mostly friendly staff and great location.
5 out of 5
Recommended
for Families
by A verified travellerfrom Austria-Salzburg

Top-Hotel in Top-Lage

Posted 5-Apr-2015
Pros: Lage und Ausblick
Cons: Das einzige was in diesem Top-Hotel noch abgeht wäre ein Hallenbad. Entspannung nach einer anstrengenden City-Tour
Location: In Mayrfair - das ist einer der besten Lagen Londons und somit der perfekte Ausgangspunkt zur Besichtigung sämtlicher Sehenswürdigenkeiten
Wir haben dieses Hotel für 5 Tage gebucht. Die Lage ist exzellent. Wir waren in der glücklichen Situation, ein Zimmer im 25. Stock zu erhalten. Die Aussicht war einfach beeindruckend. Jedes Mal das Zimmer zu betreten war ein Genuss, da der Blick durchs Fenster überragend war. Zusätzlich haben wir Executive-Lounge mitgebucht (kann ich nur empfehlen !!!). Da das Hotel in absoluter zentraler Lage liegt und die Subway nur ein paar Schritte vom Hotel entfernt ist, kann man perfekt seine Ausflüge planen. Wir hatten vormittags bzw. nachmittags Programm, sodass wir auf ca. 14.00 Uhr jeweils auf einige Drinks bzw. auf ein paar Happen im Hotel vorbeischauten - einfach ideal. Rezeption bzw. Concierge bestechen durch ihre Freundlichkeit bzw. durch ihre Kompetenz
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

A Nic hotel in the heart of Mayfair

Posted 4-Apr-2015
Beautiful views from 28th floor and your room. The bathroom was fantastic designed. Make sure you don't even pick up from the bar or it will be charged automatically even if you put it back
3 out of 5
by A verified traveller

Posted 25-Mar-2015
Average experience. The room was old and cold. Fair location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Feb-2015
Beautiful hotel, great food, nothing but good experiences during our stay.
Comment from Hotel Management
18-Mar-2015 by Natalie, Hotel Management
Thank you ever so much for your wonderful review. We hope you will consider staying with us again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveller

Tolle Lage aber...

Posted 23-Feb-2015
Pros: zentrale Lage und Ausblick
Cons: Heizung, Frühstücksbüffet
Location: Shopping
Das Hotel ist sehr zentral gelegen. Die Ausstattung ist wie erwartet. Alarm morgens 5.00 Uhr ohne ersichtlichen Grund und somit gestörte Nachtruhe. Frühstücksraum gar nicht geheizt bzw. mit defekter Klimaanlage, sodass selbst die Stühle so kalt waren, das man nicht darauf sitzen wollte. Frühstücksbüffet in Ordnung aber nichts besonderes.
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Guest, Thank you for your recent review. I am pleased to read that overall you have enjoyed your stay with us. That being said, you have raised certain concerns regarding the alarm clock in the room going off without being set, and the temperature of the breakfast room. These comments have been raised with the appropriate parties, and I thank you very much for raising this to my attention. Yours sincerely, David Gerrard Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol

Fab location for exploring London

Posted 22-Feb-2015
Stayed with my husband and daughter for 3 nights. Amazing view from the 15th floor! Great location; can hop on a bus just outside and go all over. Excellent breakfast to set you up for the day. Room not enormous especially with put-me-up bed but clean and modern. The coffee making facilities are hidden away in the cupboard and didn't find them until the last evening! All in all very enjoyable.
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Jo, Thank you for your recent review. I am thrilled to read that overall you have enjoyed your stay with us. Thank you very much once again, and we hope to have you back with us again in the future. Yours sincerely, David Gerrard Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Stunning hotel over looking Buckingham palace

Posted 17-Feb-2015
Everything about the hotel was incredible! Me and my fiancée thoroughly enjoyed our stay and we will be returning in the near future!! Highly recommend this hotel with and amazing view overlooking Buckingham palace and the staff were so helpful and had a great attitude. Thank you for making our experience amazing!
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Andrew, Thank you very much for your recent review. I am thrilled to read that everything has gone so well during your stay with us, and we were more than happy to make your experience an amazing one. Yours sincerely, David Gerrard Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

AC-problem

Posted 9-Feb-2015
Pros: Bra personal bra frukost
Cons: AC-anläggningen
Upplevelsen var helt ok, förutom att AC- anläggningen som levererade varmluft stannade kvar i övre delen i rummet och den nedre delen var alldeles för kall samt kallras i fönstret. Detta gjorde att vi fick stänga av värmen under nätterna och värma på under tidiga morgontimmar. Det var inte ok.
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Guest, Thank you for your recent review. I am pleased to read that overall you have enjoyed your stay with us. However, I am very sorry to read that the air conditioner did not work as you had expected in the room. Your comments have been raised to the appropriate parties, and I thank you very much for bringing this to our attention. Thank you very much once again, David Gerrard Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfekt läge med närhet till det mesta vi önskade.

Posted 3-Feb-2015
Pros: Dess atmosfär och vårt rum som vi tyckte mycket om.
Location: Nära Hyde park. Nära hållplats på Park Lane, för Hop On Hop off bussar. Kort promenad till Oxford Street.
Vi hade höga förväntningar på vår vistelse och våra förväntningar infriades och mer därtill. Mycket trevlig och serviceinriktad personal. Fin och fräsch frukost buffé. Vi önskade och fick ett fint rum högt upp i byggnaden med fantastisk utsikt över London och The London Eye. Hade bokat Executive vistelse, vilket inkluderade fritt kaffe och smårätter, snacks i separat lounge. Trevligt.
Comment from Hotel Management
6-Mar-2015 by David, Hotel Management
Dear Guest, Thank you very much for your recent stay and review. I'm thrilled to read that you have had such an excellent stay, and thank you very much for your feedback. Yours sincerely, David Gerrard Guest Services Manager