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Reviews of Leisure Inn Hotel

2 out of 5
Leisure Inn Hotel
40-41 Leinster Gardens, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 553 reviews" "
Rating 8 - Good. 219 out of 553 reviews" "
Rating 6 - Okay. 147 out of 553 reviews" "
Rating 4 - Poor. 69 out of 553 reviews" "
Rating 2 - Terrible. 34 out of 553 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Mary

Stayed 2 nights in Aug 2022

6/10 Okay

Tom

Stayed 1 night in Aug 2022

4/10 Poor

Kamaljeet

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Rosie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Karen

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Does the job
Comfortable. Staff helpful. Very hot in room. Provided us with a fan. Booked four single beds and got a double and two singles. Carpet near door had sharp bits sticking through ?carpet gripper nails.
Stayed 2 nights in Jul 2022

4/10 Poor

Colin

Probably better in winter.
Ad stated breakfast available to buy, on arrival staff advised there was no breakfast. Only one curtain was fitted in our room so 4am was bright daylight. Gave up and checked out early and drove home after the concert we came to see.
Stayed 2 nights in Jul 2022

6/10 Okay

yazeed

Stayed 1 night in Jul 2022

8/10 Good

M W

Stayed 1 night in Jul 2022

6/10 Okay

Tessa

Travelled with family
The hotel was, all in all, fine. There was nothing elaborate about it. It provided a bed and a shower. No AC made the room a little stuffy. There was not breakfast as advertised. The hotel was a 10 minute walk to the tube and right across the street from Hyde Park, so the location was alright. There was not a lot to do right around the hotel, but if you are looking for a place to sleep and shower while you explore other areas of the city, this place will do.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Basic room good value for money
Good value for money. Basic room with basic amenities. Curtains do not cover the window so room bright in the morning. Good location, close to Hyde park.
Stayed 1 night in Jul 2022

10/10 Excellent

Alana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Jul 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was the room was very hot
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean the service was good the staff were helpful.
Stayed 3 nights in Jun 2022

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again
I found this hotel by chance when looking for a accommodation in the area. Overall I am very pleased with my stay. The location is excellent and we didn’t have any issues. The only downside is the lack of breakfast - the information on Hotels.com reg breakfast is incorrect
Stayed 3 nights in May 2022

8/10 Good

Vincent

Travelled with group
Liked: Staff & service
Good location, Property condition is average. Have an shower to share outside the room—plus.
Stayed 3 nights in May 2022

8/10 Good

Youssef

Stayed 3 nights in May 2022

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay however was surprised about a £50 security deposit.
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Stayed 3 nights in Nov 2021

10/10 Excellent

Chloe

Stayed 2 nights in Nov 2021
Response from leisure inn on Nov 29, 2021
Dear Guest, Thank you very much for your feedback! Your feedback is valuable to us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNCLEAN & NO HOT WATER
Do not stay here. Unclean sheets, COLD water, room smelt and very unfriendly/ unhelpful staff who didn’t apologise or try to amend my stay. The room felt like a prison, the air was dusty and was very noisy with thin walls. Refused a full refund for my stay after I had to leave after one night. Horrible experience there are other hotels for similar price that offer the basics that should be offered. The overall condition of the ‘hotel’ is poor and feels outdated. Wasn’t asking for luxury but wanted a clean space with hot water for a work stay.
Stayed 4 nights in Oct 2021

8/10 Good

Lee

Stayed 1 night in Sep 2021

2/10 Terrible

przemyslaw

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Tragedy. Room smaller than a garden shed. Ywo days no hot water in shower ( no refund or anything) they said they dont know why and that it should be ok. Bed was a disaster, cheapest possible, made out of europallets probably. Room dusty. No air con.
Stayed 3 nights in Sep 2021

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs. Really, that’s all you need to know. Indifferent staff. Beyond stupid crowded breakfast buffet area. You can do better. Pretty good access though...
Stayed 8 nights in Dec 2019

8/10 Good

Farhana

Stayed 3 nights in Mar 2020

8/10 Good

Farhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good & nice place to stay
Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Quentin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice for a few decent nights in London
I had a good overall experience at this hotel. I mean, sure, it is not the most perfect hotel in London, but you can get a decent room for a very fair amount of money. So thank you for the welcoming, I had a good place to rest.
Stayed 2 nights in Mar 2020

8/10 Good

Samantha

Liked: Staff & service
Stayed 4 nights in Mar 2020

6/10 Okay

Grace

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but clean and comfy. We had a little trouble checking in as they could not find our room key and did not speak the best English but this was sorted relatively easily. Breakfast was basic but delicious.
Stayed 2 nights in Mar 2020

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent foe the price
Staff extremely helpful.and nice. Rooms nice and clean
Stayed 1 night in Mar 2020

8/10 Good

MR JOSE R

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

l

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Initially put me In the wrong type of room but fixed it promptly. The room I had was nice, it was near the breakfast room but far enough that didn’t disturb my sleep. Very modern room and nice bathroom.
Stayed 2 nights in Feb 2020
Response from a on Mar 3, 2020
thank you

4/10 Poor

John

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
hotel is in 9th floor. no lift. first staff is not so nice. 2nd staff we met is good.
Stayed 3 nights in Feb 2020
Response from a on Mar 3, 2020
thank you

8/10 Good

T, Birmingham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location nearby all amenities, tube station and restaurants, the bathroom had been refurbished recently so it’s good, bed is good, I had a good sleep, staff is not friendly as I thought this was the only thing to complaint, sometimes a smile and a different approach makes the whole difference, but overall I would stay again.
Stayed 1 night in Feb 2020
Response from a on Mar 3, 2020
thank you

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay ignore the negative reviews
Room clean, offered a choice of a larger twin or smaller double which we opted for. Quiet corridors, comfortable bed. TV reception poor but we didn't really need it! Staff friendly, polite and helpful. Continental breakfast excellent, more choice than expected including scambled and boiled eggs, cheese, beans and mushrooms. Good choice of cereal, juice, tea, coffee and water. Would recommend for an affordable room when visiting London. Would stay again.
Stayed 2 nights in Feb 2020
Response from a on Feb 21, 2020
thank you for your review

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shared bathroom 😡
Stayed 7 nights in Feb 2020
Response from a on Feb 21, 2020
it is clear ,shared bath room,the cheapest that what you reserved , hotel has rooms en suite

6/10 Okay

Jimmy

Liked: Cleanliness
Disliked: Staff & service
The staff was very rude, really not welcoming and anything but helpful! In the shower, the water was not heating up and we reported it the inly response was that they couldn’t do anything about it. Last but not least, the wifi was really poor!
Stayed 3 nights in Jan 2020
Response from a on Feb 21, 2020
thank you

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from a on Feb 21, 2020
thank you

8/10 Good

Janne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

2/10 Terrible

Jazmyn, Los Angeles

Disliked: Staff & service, amenities, property conditions & facilities
Honestly, this is by far the worst hotel stay I have ever experienced. I didn’t really feel welcomed by some of the staff. I was asked everyday what was my room number when I would get breakfast and I wouldn’t see other people getting asked which made me feel more uncomfortable and when I would ask questions in the front the lady would get annoyed. Like hello I’m a tourist and it’s normal that I have questions to ask. I’m going back to London in a couple of months and I will not being staying there that’s for sure! Lastly, I think there’s bed bugs because I would get itchy, tv doesn’t work, and the walls were so dirty!!!
Stayed 10 nights in Jan 2020
Response from - on Feb 10, 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from - on Feb 10, 2020
Thank you!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a week in London.
Great location. Comfortable beds. New bathrooms. Included breakfast a bonus. Recommended.
Stayed 5 nights in Jan 2020
Response from - on Jan 29, 2020
Thank you for choosing us!

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Less than impressed.
Our bed was Somewhat comfortable, The room was clean but the door handle to the door was falling off. The toilet roll holder was not attached properly. We were given a second room as the family room was unavailable at no extra cost but the window in that room was cracked. Breakfast was great.
Stayed 1 night in Jan 2020
Response from - on Jan 29, 2020
Thank you for staying with us!

10/10 Excellent

Chantal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap amazing hotel!
Brilliant hotel, clean and spacious! Friendly staff and ease of access! Really affordable! Will 100000% be staying again!
Stayed 2 nights in Jan 2020
Response from - on Jan 18, 2020
Thank you for staying with us!

6/10 Okay

deborah

Stayed 2 nights in Jan 2020

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from - on Jan 17, 2020
Thank you for choosing us!