Front of property - evening/night

Reviews of Royal Lancaster London

5 out of 5
Royal Lancaster London
Lancaster Terrace, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 742 out of 1012 reviews" "
Rating 8 - Good. 209 out of 1012 reviews" "
Rating 6 - Okay. 34 out of 1012 reviews" "
Rating 4 - Poor. 20 out of 1012 reviews" "
Rating 2 - Terrible. 7 out of 1012 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zoraya, Palmetto Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay; thank you!
Stayed 4 nights in Mar 2024
Response from Felice on Mar 27, 2024
Greetings Zoraya,Thank you ever so much for taking the time to share an honest review. Following your recent stay with us. I am delighted to learn you had a pleasant experience and hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

MALCOLM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a very nice hotel
Stayed 1 night in Mar 2024
Response from AM on Mar 25, 2024
Dear Malcolm,Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant surprise! Really liked the vibe of the hotel - rooms are well appointed and very bright even if a bit small. Many have great views towards Hyde Park. Quiet area and super assessable to Notting Hill, Marleybone, Mayfair etc., tube station next door, Paddington Station 10 min taxi ride and who doesn’t love a walk in Hyde Park which is right across the street. The staff was amazing - so friendly and helpful, really made the stay memorable!
Stayed 2 nights in Mar 2024
Response from AM on Mar 24, 2024
Dear Julie,Thank you so much for having taken the time to share this wonderful review. Following your recent stay with us,. I am delighted to know you had such a fabulous experience. I hope to have the pleasure of welcoming you back in the not-too-distant future. Best wishes,Andrea, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding, great Thai restaurant on premises.
Stayed 7 nights in Mar 2024
Response from AM on Mar 25, 2024
Dear PeterThank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Sergei, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprising stay, the area, the facilities and the staff all superb!!
Stayed 2 nights in Mar 2024
Response from Felice on Mar 18, 2024
Greetings Sergei,Thank you so much for taking the time to share this wonderful review. Following your recent stay with us. I am delighted to learn you had an exceptionally pleasant experience. For it is heartwarming to know our efforts, have met full fruition. I do hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and modern
Stayed 2 nights in Mar 2024
Response from Felice on Mar 13, 2024
Dear Irina,Thank you so much, for having taken the time to share a review. Following your recent stay with us. We are delighted to learn you had such a fabulous experience. We do look forward to welcoming you back. Hopefully, in the near future. Best regards,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Felice on Mar 9, 2024
Dear Paula,Thank you so much for having taken the time, to share a review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. Ideally, in the not too distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Room was cosy and clean, but expected a slightest bigger space for the price.
Stayed 1 night in Feb 2024
Response from Felice on Feb 28, 2024
Greetings Sarah, Thank you kindly for having taken the time to share this review. Following your recent stay with us. I am pleased to know in spite of your concerns regarding the said, your lasting impression remains a most positive one. You may consider on your next visit, selecting from one of our more spacious room categories - subject to availability and with much more incentives awaiting you! With this in mind, I do hope to welcome you back again soon. Best regards, Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

AWATIF Y A S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was exelent
Stayed 9 nights in Feb 2024
Response from Felice on Feb 21, 2024
Felicitations AWATIF Y A S!Thank you so much for having taken the time, to share this wonderful review. Following your recent stay with us. I am delighted to know you had a pleasant experience and I hope to have the pleasure of welcoming you back. Ideally, n the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Moaed, Chester

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay just remember they are charging £55 per each night for parking I don’t think is reasonable
Stayed 1 night in Feb 2024
Response from Felice on Feb 17, 2024
Dear Moaed,Thank you kindly for taking the time to share a review. Following your recent stay with us. I am pleased to know in spite of your concerns regarding the above, your lasting impression remains a positive one. I do also hope to welcome you back again soon. Kind regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Felice on Feb 17, 2024
Greetings Ram,Thank you so kindly for taking the time to share a review. Following your recent stay with us. I am delighted to know you had such an exceptional experience. I hope to have the pleasure of welcoming you back, in the not-too-distant future.Best regards,Felice, Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

balal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Felice on Feb 12, 2024
Greetings Balal,Thank you so much for having taken the time, to share this review. Following your recent stay with us. I am delighted to know you had a pleasant experience, and I hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Felice on Feb 12, 2024
Dear Stephen,Thank you so much for having taken the time, to post a review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. In the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

8/10 Good

KRISHNAN, elizabethtown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Rooms small. But clean hotel.
Stayed 4 nights in Jan 2024
Response from Business Communications Centre on Feb 5, 2024
Dear KrishnanThank you for taking the time to share a review. Following your recent stay with us,I am pleased to know that, in spite of your concerns regarding room size, your lasting impression remains a positive one. You may consider joining our online, immediate approval Friends of Royal Lancaster London membership. To benefit immensely on your next visit from generous concessions. On our more spacious room categories, subject to availability, and much more!With this in mind, I do hope to welcome you back again soon.Should you ever require any assistance at all with the making of future reservations, We remain entirely at your disposal.Kind regardsRahel,Guest Services at Business Communications Centre,Royal Lancaster London Hotel.

10/10 Excellent

Doaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star hotel !
Stayed 1 night in Jan 2024
Response from AM on Jan 28, 2024
Dear Doaa,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AM on Jan 28, 2024
Dear David,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my goodness me… literally checked in 6 hours ago and am that blown away by this hotel I have needed to submit my review early! Check in was outstanding, greeted by Tobias and upgraded to a Hyde Park view, celebrating daughters 21st. Service so far exceptional, from door to room. Wow, wow, wow! We will really enjoy our couple of days here, and we will definitely return. Room is perfect.
Response from Felice on Jan 19, 2024
Dear Charlotte,I am delighted to know your expectations were exceeded on all fronts, on this occasion. Rest-assured, your kind comments have been shared and celebrated with the entire team!Best regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Rayed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is marvelous very near by Hyde Park with a an incredible view. The service and personnel are amazingly helpful and welcoming.
Stayed 4 nights in Dec 2023
Response from Anap on Jan 9, 2024
Dear Rayed,Thank you ever so much for taking the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not-too-distant future. Kind Regards,Ana Purvis,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, exceptional service and incredibly well appointed location.
Stayed 2 nights in Dec 2023
Response from Felice on Jan 6, 2024
Greetings Gillian,I am delighted to know your expectations were exceeded on all fronts, on this occasion. Rest-assured, your kind comments have been shared and celebrated, with the entire hotel staff!Best regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Gillian

Stayed 1 night in Dec 2023
Response from AM on Jan 22, 2024
Dear GilianThank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Oroob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful atmosphere and close to the park
Stayed 1 night in Dec 2023
Response from AM on Dec 26, 2023
Dear OroobThank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AM on Dec 26, 2023
Dear William,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Andrea,Guest Services at Business Communications Center,Royal Lancaster, London.

8/10 Good

Atasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views of Hyde park. nice decor from the lobby throughout the hotel and to the rooms. The rooms are much smaller than advertised via photos, especially the deluxe rooms.
Stayed 1 night in Dec 2023
Response from Guest Services at Business Communications Centre, on Dec 23, 2023
Dear AtashaThank you for taking the time to share a review following your recent stay with us. I am pleased to see that, in spite of your concerns regarding the room size, your lasting impression remains a positive one, and I do hope to welcome you back again soon. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.Kind Regards,Rahe,

10/10 Excellent

yosef

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Felice on Dec 21, 2023
Dear Yosef,Thank you so much for having taken the time, to share your review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. In the not-too-distant future. Best regards,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent. Restaurant is pretty good. However the bar lounge is average. Service is not at par for a 5 star hotel. Waited over 15 minutes to get service and 35 minutes for bar food.
Response from Business Communications Centre on Feb 5, 2024
Dear LeoThank you for taking the time to share your feedback following your recent stay with us. I am terribly sorry, however, to see that your stay has been a less than perfect experience, and I would like to assure you that your comments have been escalated internally. I do hope that, in spite of the range of issues you mentioned, you will feel comfortable staying with us again in the future and that we will remain entirely at your disposal should you ever require any assistance at all with the making of future reservations.Kind Regards,Rahel,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. They make your stay perfect. The hotel is beautiful and each room well thought out. As soon as we arrived our bags were taken off us and we had a lovely greeting. Reception staff where so friendly and helpful and we where given free afternoon tea as we had been selected as guests of the day (this was so nice as we had just buried my mum the week before and it was my husbands birthday that weekend). The room was beautiful and over looked Winter Wonderland. The room was spotless and so many nice touches. They even brought us cakes and cookies up. We had lunch in the bar which was so nice, relaxed and friendly staff. We had breakfast in our room which was so nice. Breakfast in the breakfast room was great. No faults with this hotel at all. We’ve stayed in many 5* hotels and this excels at what they do. The customers is priority to them. We will definitely will be staying again.
Stayed 2 nights in Dec 2023
Response from AP on Dec 22, 2023
Dear Tina,On behalf of the team here at the Royal Lancaster London, thank you ever so much for taking the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not-too-distant future.Kind Regards,Ana PurvisGuest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, staff were very helpful and efficient. Room was great, beds very comfortable, fab shower, good amenities. Room service good and came swiftly. Will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Felice on Dec 7, 2023
Greetings Heather,Thank you so much for having taken the time, to share this lovely review. Following your recent stay with us. I am delighted to know you had a superb experience and hope to have the pleasure of welcoming you back. In the not too distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Felice on Dec 21, 2023
Dear Kevin,Thank you so much for having taken the time, to share this review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. In the not too distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Business Communications Centre, on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Serene

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
i was quite dissapointed , i thought the hotel was a bit tired and old , at Breakfast the service was terrible we had to clear our own tables
Stayed 1 night in Nov 2023
Response from AnaP on Nov 21, 2023
Dear Serene,Thank you for taking the time to share your feedback following your recent stay with us.I am so very sorry, however, to learn your stay has been a less than perfect experience.I do hope, in spite of the issues mentioned, you will feel comfortable staying with us again in the future.I would like to assure you that your comments have been escalated internally.Sincerest regards,Ana Purvis,Guest Services at Business Communications Centre,Royal Lancaster London. "

10/10 Excellent

David Fowler, Malden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, excellent room appointments, wonderful views. Not old world charm but place is surrounded by historic parks and gardens.
Stayed 5 nights in Nov 2023
Response from Felice on Nov 8, 2023
Dear David,Thank you kindly for having taken the time, to share this charming review. Following your recent stay with us. I am ever so pleased to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. Ideally, in the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional.
Stayed 3 nights in Nov 2023
Response from Felice on Nov 6, 2023
Greetings Sheila,Thank you kindly for taking the time, to post a review. Following your recent stay with us. I am delighted to learn you had a memorable experience and hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future.Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not 5* - standard room but still expect a high level. Seals around the bath were unpleasant.. soft furnishings in the room really need a deep clean.
Stayed 3 nights in Oct 2023
Response from AM on Nov 1, 2023
Dear Pamela,Thank you for having taken time to share your feedback, following your recent stay with us. I am very sorry however, to learn your stay has been a less than perfect experience. I would like to assure, your comments have been escalated internally. I do hope, in spite of the issues mentioned and once addressed by the hotel, you may feel comfortable, in staying with us again in the future.Sincerest regards,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities
Excellent location, staff were extremely helpful and room was clean with modern amenities
Stayed 1 night in Oct 2023
Response from AM on Oct 27, 2023
Dear Craig,Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Andrea,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Anshul

Stayed 2 nights in Oct 2023
Response from AM on Nov 11, 2023
Dear Anshul,Thank you for taking the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience, and I hope to have the pleasure of welcoming you back again soon.Kind regards,Guest Services at Business Communications Center,Royal Lancaster, London.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the Royal Lancaster and the service from all the staff was exceptional. We were able to check in early and as my wife is a wheelchair user, they kindly gave us a complimentary upgrade, so there was more space.
Stayed 1 night in Oct 2023
Response from Umul on Oct 22, 2023
Dear David,Thank you so much, for having taken the time to share this wonderful review, following your recent stay here, at the Royal Lancaster London Hotel. I am delighted to see that you had such an exceptional experience. We hope to have the pleasure of welcoming you, back in the very near future. Should you ever require any assistance at all, with the making of future reservations?I remain entirely at your disposal.Kindest regards,Umul ,Guest Services at Business Communications Centre, Royal Lancaster London Hotel, W2.

10/10 Excellent

BABAK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Great location
Great location! Excellent hotel highly recommended for Business or Family Vacation
Stayed 3 nights in Oct 2023
Response from Felice on Oct 20, 2023
Greetings BABAK, I am delighted to know your expectations were exceeded, on all fronts on this occasion. Rest assured, your kind comments have been shared and celebrated with the entire team! We look forward to welcoming you back again soon. Best wishes, Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

8/10 Good

Margaret

Stayed 4 nights in Oct 2023
Response from Guest Services at Business Communications Centre, on Oct 18, 2023
Dear MargaretThanks for staying with us. We appreciate your feedback!

6/10 Okay

Margaret

Stayed 2 nights in Oct 2023
Response from Felice on Oct 16, 2023
Dear Margaret,Thank you for having taken time to share your feedback, following your recent stay with us. I am so very sorry however, to learn your stay was a less than perfect experience. I would like to assure you that your feedback, has been noted internally. I do hope if any issues encountered during your stay are addressed by the hotel, you will then feel comfortable. Staying with us again in the future.Sincerest regards,Felice, Guest Services at Business Communications Centre,Royal Lancaster, London.

10/10 Excellent

Parmjit

Stayed 1 night in Oct 2023
Response from Felice on Nov 4, 2023
Dear Parmjit,Thank you ever so much for taking the time to share this wonderful review, following your recent stay with us. I am delighted to learn you had such a fabulous experience and hope to have the pleasure of welcoming you back. Ideally, in the not too distant future. Should you ever require any assistance at all with the making of future reservations, we remain entirely at your disposal.Kind Regards,Felice,Guest Services at Business Communications Centre,Royal Lancaster London.

8/10 Good

Catriona

Stayed 2 nights in Sep 2023
Response from Felice on Nov 4, 2023
Dear Catriona,Thank you so much for having taken the time, to share your review. Following your recent stay with us. I am delighted to know you had a fairly pleasant experience and hope to have the pleasure, of welcoming you back soon. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Felice on Oct 11, 2023
Dear Alan,Thank you so much for having taken the time to share this encouraging review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. Ideally, in the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real 5*
Unbelievable attention to detail. A real 5* hotel
Stayed 3 nights in Oct 2023
Response from AM on Oct 9, 2023
Dear Mark,Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Guest Services at Business Communications Centre,Royal Lancaster London.

10/10 Excellent

Fadwa Tayeb Abdelwahed

Stayed 1 night in Sep 2023
Response from Felice on Oct 12, 2023
Dear Fadwa,Thank you so much for having taken the time, to share this wonderful review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure, of welcoming you back. In the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and very clean. Breakfast is good but needs improvement.
Stayed 2 nights in Sep 2023
Response from Felice on Sep 20, 2023
Greetings Nabil,Thank you so much for having taken the time, to share this lovely review. Following your recent stay with us. I am delighted to know you had a pleasant experience and hope to have the pleasure of welcoming you back. Ideally, in the not-too-distant future.Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

4/10 Poor

Chris

Travelled with group
Disliked: Staff & service, amenities
There is nothing Royal about the Royal Lancaster Hotel anymore. It is over rated and over priced. The service by the staff in many areas was dreadful. Check in took nearly 30 minutes. The room towels were dirty. An omelette ordered at breakfast in an uncrowded restaurant took well over 30 minutes. The bar staff never bothered to bring a snacks menu or ask for a secondary drink order. A guest immediately feels as though one could cook and poor drinks with much greater efficiency than the staff we are paying for to perform these tasks.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was OUTSTANDING! We stayed 7 days and loved being close to the park. The staff service was outstanding. We had a wonderful time and if I come to London again this is where I will stay!!! I can' t say enough about the staff , hotel and amenities!
Stayed 7 nights in Sep 2023
Response from Felice on Sep 14, 2023
Greetings Angela, I am delighted to know your expectations were exceeded, on all fronts on this occasion. Rest assured your kind comments have been shared and celebrated with the entire team! We look forward to welcoming you back again soon. Best wishes, Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Pieter

Stayed 1 night in Sep 2023
Response from Felice on Sep 15, 2023
Greetings Pieter,Thank you ever so much for having taken the time, to share an honest review. Following your recent stay with us. I am delighted to learn you had a pleasant experience and hope to have the pleasure of welcoming you back. Ideally, In the not-too-distant future. Best wishes,Felice, Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 3 nights in Sep 2023
Response from Business Communications Centre, on Sep 11, 2023
Dear Robert,Thank you ever so much for taking the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not too distant future. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.Kind regards,Rahel,Guest Services at Business Communications Centre, Royal Lancaster London.

10/10 Excellent

Hei Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby Hyde Park, and walk through the park to Harrods. The tube station is just 2 mins by walk, and 15 mins to Paddington station. Excellent hotel, must stay again
Response from AM on Sep 7, 2023
Dear Hei Man,Thank you for having taken the time to share a review following your recent stay with us. I am pleased to see that you had an enjoyable experience and hope to have the pleasure of welcoming you back again soon. Kind regards,Guest Services at Business Communications Centre,Royal Lancaster London.