Exterior

Reviews of Kirkdale Hotel

3 out of 5
Kirkdale Hotel
22 St Peters Road, Croydon, England

Reviews

5.2
Rating 10 - Excellent. 5 out of 145 reviews" "
Rating 8 - Good. 29 out of 145 reviews" "
Rating 6 - Okay. 37 out of 145 reviews" "
Rating 4 - Poor. 40 out of 145 reviews" "
Rating 2 - Terrible. 34 out of 145 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Eva

Stayed 1 night in Dec 2023

6/10 Okay

gary

Stayed 2 nights in Nov 2023

4/10 Poor

Valentin

Stayed 1 night in Dec 2023

6/10 Okay

Zobida

Business traveller
Disliked: Cleanliness, property conditions & facilities
I like that it was warm and the towels and bed clothes were clean. The staff was friendly and helpful. The bathroom desperately needs updating and the room needs decorating. It was way below my expected standards.
Stayed 1 night in Nov 2023

4/10 Poor

Gemma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The gentleman at the reception desk was friendly and welcoming, however the condition of the hotel was very poor. Our bed sheets and bathroom were fairly clean, however the carpet was very dirty and in poor condition. The bathroom floor tiles were cracked and moving when stood on. Our room was freezing despite the window being closed. Also, the bedroom furniture was very old and falling apart. We were very disappointed, and unfortunately we will not be recommending this hotel to our friends and family. This hotel would benefit from a total refurbishment, so that future guests can have a more positive experience.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No WiFi and the room heater was not working all night
Stayed 1 night in Oct 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Very disappointing. The place needed a thorough cleaning. Particularly the shower cubicle. It is in a noisy area.
Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel great excellent customer service
Stayed 1 night in Sep 2023

2/10 Terrible

theo

Disliked: Cleanliness, property conditions & facilities
stunk of smoke and dirt , rooms old and shabby
Stayed 1 night in Sep 2023

6/10 Okay

Jon

Disliked: Cleanliness
Functional
If you just need a bed for the night then it’s fine. I needed it for that purpose so it didn’t disappoint. The room wasn’t overly pretty to look at but I went for the cheapest hotel and so I got what I paid for.
Stayed 1 night in Aug 2023

4/10 Poor

Teddy

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Claude

Disliked: Cleanliness, property conditions & facilities
The place is dirty the bed was not good atall
Stayed 1 night in Jul 2023

8/10 Good

Peter

Stayed 1 night in Jul 2023

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Appalling at best
This was one of our worst hotel stays in well over a decade. The room carpet was worn, stained and littered with debris. The bedside table drawer had a previous tenant's underwear and vape in it (pic attached). The wardrobe only had 1 hangar and the shelf was coated with a layer of dust plus an open packet of sugar. Mugs for drinks were filthy. Bathroom sink had nose pickings on it. Shower was filthy and wasn't working properly. The worst issue was the constant smell of cigarette smoke as there were lots of smokers downstairs and smoke would make its way into the room.
Stayed 1 night in Jul 2023

4/10 Poor

Carol

Travelled with partner
The hotel room was clean but the carpet was studded with what looked like white paint prints all over, the shower tray was cracked and the the seals were broken. The staff were not welcoming. We had breakfast at a table where the paper napkin stuck to it, there was no menu, and there wasn’t a clear option. The salt and pepper pots were filthy. The walls were covered in black marks and a clothes horse stashed against the wall. Such a shame because the room was a good size, just needs some TLC - a lot could be improved with some attention to detail and some heart,
Stayed 1 night in Jul 2023

4/10 Poor

Trevor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not worth the Money
Stayed 1 night in Jul 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s all there but just need a money spent on it . Cheapest one I found so I was happy enough. But if you want a hotel treat it’s not the place for you .
Stayed 2 nights in Jun 2023

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Was fine, bed was a little lumpy with some of the springs gone but other than that was ok.
Stayed 2 nights in Jun 2023

2/10 Terrible

Donnett

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Would not stay here again. 1 night was too long.
Stayed 1 night in Jun 2023

6/10 Okay

Michael

Stayed 8 nights in Jun 2023

6/10 Okay

Sophia

Disliked: Cleanliness
The staff was ok but our room was ok except for the curtains they was a few hooks to close the curtains
Stayed 1 night in May 2023

2/10 Terrible

Jesdip Singh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud place .
Hi , the hotel is probably a hoe house. I was with parents . There was several extra people I believe who just visited . Also mosquitoes present in room , toilet next to bed where we sleep . I just left after 2 hours. Pathetic . I want my money back .
Stayed 1 night in Apr 2023

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Lovely thank you
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Unpleasant last day
The hotel was an ok cosy spot close walking distance to train station, place was clean that i can say but in regards to breakfast which was included in stay i was told it starts at 8:30am on a weekend and which I was told the day before it starts at 7:30am so they need to make up their mind and dont work off feelings if they're up to it the morning I'd to go out and purchase McDonald's since my train departs at 8:30am otherwise from.that all else was ok
Stayed 2 nights in Dec 2022

8/10 Good

Daniel

Stayed 1 night in Dec 2022

6/10 Okay

Shaun

Liked: Staff & service
Disliked: Property conditions & facilities
Overpriced & needs a facelift badly
I had a downstairs room which was handy as I had a problem with my leg & although I would have managed the stairs it saved me having too. Room was not ready until 14.35 but I spent an hour in the lounge on the internet so for me that was not a problem & having forgot that many had said there was no internet in the rooms later when I tried it I got on without any problem. The whole place though does smell of smoking inc my room I can live with it but it is supposed to be no smoking maybe they should hit those who do with an extra charge for doing so. Breakfast was also better than I had expected there was for those who wanted it Sausage, Egg, Beans & toast. I don't really have much so just the toast was OK for me. The place has seen better days & needs a facelift & at £95.00 it was certainly overpriced for the location. Not a place I would return to that's for sure
Stayed 1 night in Nov 2022

8/10 Good

Terry

Stayed 1 night in Aug 2022

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
It was a nightmare. I was meant to stay for two days but the deplorable conditions of the hotel forced me to leave after just one night. They refused to give me a refund. The rooms are filthy, the service is terrible. Rooms are dumpy and stuffy. I will never recommend it.
Stayed 2 nights in Jul 2022

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful - do not go
To start receptionist was not helpfully, room was disgusting with damp on the walls, broken furniture, poo staines and sick on the walls in the bathroom, mould in the shower, sick down the side of the divan bed. Service was apporling - no choice in breakfast was just given toast with 2 eggs which was swimming in fat. Was not impressed to say the least and will definitely not going back. No idea how this got a 3 star rating.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Several issues with
Stayed 1 night in Jun 2022

2/10 Terrible

Kingsley

Stayed 3 nights in May 2022

2/10 Terrible

james

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
clean bed
I booked a twin room. I was given a double room luckily my guest was unable to travel. Walls in the bedroom heavily stained and well worn, could do with some fresh paint and a new carpet. At lease the bed and toilet was clean. Breakfast was a shambles all they had was eggs and beans
Stayed 1 night in May 2022

4/10 Poor

Steven

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't expect much for the money but still poor :)
The hotel is extremely dated & in need of a facelift....no handles of some of the drawers, a curtain tie for a light switch, wallpaper hanging off or patched up with a different pattern.. Overall not good, free parking, locality to where we were going & the beds being reasonably comfortable stopped me from giving a really damning review
Stayed 1 night in Apr 2022

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 1 night in Apr 2022

2/10 Terrible

Matthew

Business traveller
Disliked: Property conditions & facilities, room comfort
Run down
Very run down, needs sorting. You get what you pay for…
Stayed 1 night in Mar 2022

4/10 Poor

PAUL

Disliked: Property conditions & facilities
I will not be returning to this hotel.
This hotel is showing its age. Needs a complete re-decoration. The WiFi extended no further than the reception area. There was no food or drink to be had on the premises, apart from the set breakfast. Tea and coffee were available in the rooms.
Stayed 1 night in Dec 2021

2/10 Terrible

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not so good Very small room Not well maintained
Stayed 2 nights in Oct 2021

2/10 Terrible

Benjamin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbooked and took my money
This hotel was full when they took my money. They called to cancel my room and kept the money (leaving me an answerphone message advising they were overbooked and not to come).
Stayed 1 night in Sep 2021

4/10 Poor

Bradley

Disliked: Cleanliness, property conditions & facilities
Parking was the best part. Very much what it is more like a hostel but location was good. Located on a very nosey road and area is noisey in general. Would not rush back
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldnt stay again, even at the cheaper price
Poor welcome at reception, they couldn't find booking and just disappeared off for about 10 minutes. When they found it it was very abrupt - sign here - pay here short and sharp Hotel smelt dank and musty and bed had a slight smell of stale urine and room walls and bed base were heavily marked and tatty. Breakfast was OK if they get your order right but were helpful sorting it out
Stayed 2 nights in Sep 2021

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful
Stayed 1 night in Jul 2021

2/10 Terrible

Luke

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a state and woke up next day bitten by bed bugs also no sheet on bed !
Stayed 1 night in Jun 2021

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
It was nice cabin was clean and well presented..my only problem was there was a scent of cigarette smoke in the hallway but that's a minor issue..
Stayed 1 night in May 2021

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, room comfort
ust fine
Does what it says on the tin , £40 per night , best price in Croydon, really well located free parking, will stay again
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel on several occasions in reasonable rooms. We were so disappointed with the room on this occasion (room 17 on the top floor) that we decided not to stay there and ended up staying at our friends house instead. The room was awful, dated dusty and dim, and the sliding door to the shower and toilet was almost off its slider. There was no handle on the sliding door. The basin was on the other side of the room from the shower. The toilet kept running. We asked to swap rooms as the hotel appeared empty and we were told that it was not possible. We will never stay there ever again and we have told as many people as possible not to book there ever! We were fleeced for £60.
Stayed 1 night in Dec 2019

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Not worth the money charged.
Bad offensive smell in reception area hotel conditions very ancient need updating badly. Breakfast limited to egg on toast conditions could be a lot better comfort very poor would not stay there again.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Susan

Business traveller
Disliked: Property conditions & facilities, room comfort
Not good value for money.
I am a strong believer in "You get what you pay for" and I feel if my room is small, badly decorated and noisy, as long as the price reflects this, then that is fair enough. In this instance it was not the case.The room was so small that they had to put the kettle and Tea and coffee making equipment in the bottom of the wardobe, the room was noisy in that i could hear the occupant of the room next door coughing all night and every time they locked and unlocked the door the rattling keys made one hell of a racket. The wall paper was peeling off and torn in many places, but it had never been done well in the first place, obviously a botched DIY job. I left feeling a bit like the wallpaper...ripped off. If I had paid £35.00 for this room I would have thought that was fair for the facilities and condition of the room, but £60.00! No, your having a laugh mate!
Stayed 1 night in Sep 2019