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Reviews of Sandman Hotel & Suites London Downtown

2.5 out of 5
Sandman Hotel & Suites London Downtown
374 Dundas St, London, ON

Reviews

7.4

Good

Rating 10 - Excellent. 286 out of 1002 reviews" "
Rating 8 - Good. 350 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice facilities, large, clean well appointed rooms! Excellent value!!
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 24, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hoping to serve you soon on your next stay.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay during our trip for a concert in London
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 23, 2024
Hi James, thank you for taking time to leave a review on us. We're glad to hear that you're satisficed your staying with us and look forward to serving you better next time.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 21, 2024
Hi Allan! Greetings from Sandman Hotel and Suites! We are happy that you had an amazing experience. We hope to welcome you back in the future. Thank you

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexibility
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 20, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

8/10 Good

Gord and Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 18, 2024
Good morning Gord and Valerie, thank you for taking the time to leave a review. We hope to serve you better on your next stay.

6/10 Okay

Carole

Travelled with group
Clean. Only 1 person on front desk so line up checking in. Breakfast fine.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

4/10 Poor

Courtney

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area was unclean and empty, not many options. Elevator was out of order, bathroom fan was loud. It was windy outside, even with the windows closed, the curtain was blowing. Room was hot, air conditioner was not working properly. Room was overcrowded with furniture. Shelf in the bathroom was almost falling off the wall.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Terrible

Shanel

Travelled with family
This hotel is not what is advertised online. It seems like a shelter for homeless or newcomers. Upon check in I noticed that our toilet seat had not been cleaned at all. The hotel itself is run down. It didn’t feel safe.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

2/10 Terrible

Ashlee

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel is not as nice as they make it seem. It is old looking and dingy. Toilet wasnt cleaned when we arrived. Building is very old fashioned. Secondly, I booked with a couple of my girlfriends and for some reason my cost when we checked in, was higher than theirs when it showed me a cheaper when i originally reserved my room. The concierge blamed it on Expedia and said nothing could be done about it cause it aas booked by a third party vendor, but later realized it was the hotels fault for only charging me for parking. There are homeless people around the property and wander in the lobby at night. Not the best area to stay in. I would not recommend this hotel to anybody. We went to get dinner down the street and was almost attacked by a homeless man. Would NEVER go back the that hotel.
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced.

2/10 Terrible

cassandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not the hotel in the picture and it was definitely not what i expected
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 15, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon on your next stay.

6/10 Okay

Chris

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you faced. We hope to serve you soon better on your next stay.

10/10 Excellent

Cherry

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance to many great food options.
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 15, 2024
Hi Cherry, we're glad to hear you enjoyed staying here. Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Shauna, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Poor

Janice

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice room but you had to pay extra to park on the property
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Janice, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not very sound proofed rooms though.
Stayed 2 nights in Apr 2024
Response from Team Sandman on Apr 10, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Erin, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Marie, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

4/10 Poor

jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Sandman on Apr 17, 2024
Hi Jaime, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

2/10 Terrible

Chadia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. Not anymore. They now have pets staying. Multiple dogs barking all night running up and down the hall. People slamming doors laughing rowdy all night between 11pm-5am. Staff did nothing. Had to change my room because there were stains on the mattress and left over food on the nightstand behind the lamp. All they said was they will let the manager know. There are homeless people in the parkade and all around the area.
Stayed 1 night in Apr 2024
Response from Team Allure on Apr 8, 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

4/10 Poor

Tony

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Sandman on Apr 17, 2024
Hi Tony, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sandman on Apr 17, 2024
Hi Shawn, Thank you for taking the time to leave a review. We're glad to see you enjoyed staying with us. We hope to serve you better on your next stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sandman on Apr 17, 2024
Hi Michael, Thank you for taking the time to leave a review. We hope to serve you better on your next stay.

8/10 Good

Kare

Travelled with family
Liked: Cleanliness, staff & service
Good times, up to see a play.
Stayed 2 nights in Mar 2024
Response from Team Allure on Mar 30, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

10/10 Excellent

Christopher, Chatham

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 30, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

8/10 Good

Jessica, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 26, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

8/10 Good

Tosan

Business traveller
T
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 25, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

10/10 Excellent

Angele, Sudbury

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that they had daily poker tournaments.
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 26, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Hope to serve you soon on your next stay.

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good for the price
Stayed 2 nights in Mar 2024
Response from Team Allure on Mar 24, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness
Convenient location, free parking, room is no frills but comfortable.
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 24, 2024
Thank you for taking the time to leave a review. We really appreciate your feedback on changes that we can do, and are pleased that you liked your stay. We hope to serve you soon on your next visit.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little sketchy around the property but other then that, great suits.
Stayed 1 night in Mar 2024
Response from Team Allure on Apr 4, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our services. Looking forward to serving you soon on your next visit.

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old, small rooms, too pricey for what you get, tap leaks in shower , small bathroom, bar fridge was wet in top section, parking garage unsafe, security guard doesnt move from his spot had to ask him to check out parking garage, over charged for early check in.
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 24, 2024
Thank you for sharing your experience. Please note any early check in before 11am is supposed to be charged one extra full night, however we dropped it to 70.00 for your convenience at 10:30am. Again thank you for your feedback to improve our service. We apologize for your bad experience with us and hope serve you better on your next stay with us.

8/10 Good

Kaylee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied with this hotel for a business trip there.
Stayed 1 night in Feb 2024
Response from Team Allure on Mar 22, 2024
Thank you for taking the time to leave a review. We really appreciate your feedback and are pleased that you liked your stay. We hope to serve you soon on your next visit.

6/10 Okay

Cosmos

Liked: Staff & service
Great staffs
Stayed 2 nights in Jan 2024
Response from Team Allure on Mar 21, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our staff's service. Hope to serve you soon on your nest stay.

8/10 Good

ROBERTO

Travelled with family, Business traveller
Liked: Amenities
They are doing a huge to mantain the hotel, they need to change toilets to reduce water compsumtion a lot and i believe than a mechanism to have more light on the night, this will give you some level of modernity
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 21, 2024
Thank you for taking the time to leave a review. We really appreciate your feedback on changes that we can do, and are pleased that you liked your stay. We hope to serve you soon on your next visit.

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean unit, roomier then most hotels. Friendly staff
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 22, 2024
Thank you for taking the time to leave a review. We really appreciate your feedback and are pleased that you liked your stay. We hope to serve you soon on your next visit.

2/10 Terrible

Melissa

Travelled with family
They should say on the site that this hotel is also a homeless shelter on the lower levels. The lobby is disgusting. Outside the building was not clean or pleasant and in the parking garage someone was doing crack.
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 22, 2024
Thank you for sharing your experience. We apologize for your bad experience with us.

10/10 Excellent

xiaofan

Liked: Amenities
Good location.
Stayed 2 nights in Mar 2024
Response from Team Allure on Mar 16, 2024
Thank you for taking the time to leave a review. We are pleased to see that you liked our hotel location. Our hotel is in a prime area of downtown London, which gives easy access to all activities. Looking forward to serve you soon on your next visit.

6/10 Okay

Terry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 16, 2024
Thank you for taking the time to leave a review. We apologize for any inconvenience that you may have faced, and promise to serve you better on your next stay. Looking forward to your visit.

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service
fitness center was non existent
Stayed 3 nights in Feb 2024
Response from Team Allure on Mar 7, 2024
Greetings from Allure Hotel and Suites! Thank you for the 05/05 rating! We are trilled to have met your expectations and it was our pleasure to make your stay enjoyable. Looking forward to hosting you again in the future.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Area around property is run down, lots of construction and had a homeless problem. People sleeping in the underground parking area and in public spaces around hotel. Felt unsafe walking to local venues and restaurants.
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 7, 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

8/10 Good

Natasha

Travelled with partner
Liked: Staff & service, amenities
Get what you paid for! Decent price for decent place! Staff were lovely & breakfast was pretty good!
Stayed 1 night in Feb 2024
Response from Team Allure on Mar 7, 2024
Good morning Natasha, we are delighted to hear that acknowledgement for the staff. Your feedback is valuable, and we appreciate you considering us a good vale. We look forward to welcoming you back!

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel being used as a hostel, housing for homeless individuals. Felt very unsafe
Stayed 2 nights in Feb 2024
Response from Team Allure on Mar 5, 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and lovely
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 4, 2024
Good morning Adrienne, we are delighted to hear that acknowledgement for the staff. Your feedback is valuable, and we appreciate you considering us a good vale. We look forward to welcoming you back!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super sweet, the room was comfortable and clean, though a little outdated. Overall good value and good location.
Stayed 1 night in Mar 2024
Response from Team Allure on Mar 2, 2024
Greeting from Allure hotel and Suites! We are delighted to hear that acknowledgement for the staff, comfortable room and found our location to be convenient. Your feedback is valuable, and we appreciate you considering us a good vale. We look forward to welcoming you back!

6/10 Okay

Shawna, PORT ELGIN

Business traveller
Disliked: Cleanliness, property conditions & facilities
Giant spider in my room above the door which means its been there a while. Noticeable amount of hair on the bedside table. Wallpaper curling up in multiple areas on multiple floors. The snack machine did not work. Breakfast offering were passable but sub-par compared to most other hotels although the attendant was quick and pleasant. The amount of air freshener in the stairwell leading to the back parking lot was gag-making!
Stayed 1 night in Feb 2024
Response from Team Allure on Mar 1, 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty far from great dining. Limited restaurants.
Stayed 2 nights in Feb 2024
Response from Team Allure on Mar 1, 2024
Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, convenience and clean
Stayed 1 night in Feb 2024
Response from Team Allure on Feb 27, 2024
Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.

2/10 Terrible

Shellie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed on the 10th floor, loud banging noise above our room. Only one elevator working. Ice machine out of order. Would never stay there again
Stayed 1 night in Feb 2024
Response from Team Allure on Feb 27, 2024
We do apologize for the inconveniences that you faced. Rest assured we will better serve you in the future.

10/10 Excellent

Isreal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience no complaints
Stayed 1 night in Feb 2024
Response from Team Allure on Feb 27, 2024
Thank you for taking out the time to leave a review. We are pleased to see that you liked our services, hope to serve you soon on your next stay.