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Reviews of Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel

3 out of 5
Holiday Inn Express London-Royal Docks, Docklands, an IHG Hotel
1 Silvertown Way, Canning Town, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 295 out of 1003 reviews" "
Rating 8 - Good. 460 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Neil

Business traveller
Disliked: Amenities
Everywhere in the area is a building site. And £310 a night plus parking is ridiculous for this level of accommodation
Stayed 2 nights in Mar 2024
Response from Tiberiu on Mar 22, 2024
Dear NeilThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you found the roadworks to be an inconvenience. Newham council is conducting a road rework on the entirety of Silvertown Way. We do understand that this might be an inconvenience for some guests, however we are unable to affect the roadwords directly.Additionally, we are sorry to hear that you are not satisfied with the value for money we provide. We offer a focused service at our hotel which allows us to prioritise the key aspects of your stay and provide both Wi-Fi and Breakfast complementary. We also offer a lower price compared to other similar hotels which allows us to deliver great value to our customers. We are sorry to hear that those savings were not reflected for your booking. Our priced do change every day to reflect market conditions and we aim to maintain a fair price for all our guests.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 Excellent

Jane

Travelled with family
Liked: Amenities
Friendly check in/out staff, clean rooms, great breakfast. No issues.
Stayed 2 nights in Mar 2024
Response from Tiberiu on Mar 22, 2024
Dear JaneThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Furthermore, we are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Tiberiu on Mar 22, 2024
Dear CliveThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alex the maintenance Man is the standing pillar of the Holiday Inn in Canning town! Thank you so much for fixing my suitcase! 5 star service!!!
Stayed 2 nights in Mar 2024
Response from Tiberiu on Mar 22, 2024
Dear DeniseThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them. We have let Alex know of your mention.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 Excellent

Pauline

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean. Great buffet breakfast which was included in the price which was very good. Will definately use again
Stayed 1 night in Feb 2024
Response from Tiberiu on Feb 4, 2024
Dear PaulineThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay, convenient, good standard all round, bit of a bun fight a breakfast but staff worked really well. Would stay again
Stayed 1 night in Jan 2024
Response from Tiberiu on Jan 29, 2024
Dear DannyThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

ceci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Tiberiu on Jan 27, 2024
Dear CeciThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

Gordon

Travelled with family
Liked: Staff & service, room comfort
Needs upgrade rooms
Carpets in room required a freshen up as dirty looking well used A little outdated bathroom facilities. Breakfast Holiday inn usual 😊
Stayed 1 night in Dec 2023
Response from Tiberiu on Dec 25, 2023
Dear GordonThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.However, we are sorry to learn that the facilities of the hotel are not to your satisfaction. We aim to keep our facilities up to date with the latest IHG standards. We would like to express our deepest regret that this has not been the case for your stay.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the tube and O2
Stayed 1 night in Dec 2023
Response from Tiberiu on Dec 25, 2023
Dear TeresaThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Tiberiu on Jan 3, 2024
Dear JamesThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Tiberiu on Dec 11, 2023
Dear MichaelThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel . Quick check in and had everything needed for an overnight stay .
Stayed 1 night in Nov 2023
Response from Tiberiu on Dec 5, 2023
Dear DawnThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Tiberiu on Dec 15, 2023
Dear RossThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a family room - double and double-ish sofa bed. This made the room very cramped but the price was really reasonable so no complaints. Breakfast included too. Was most impressed by the level of cleanliness. All spotless.
Stayed 1 night in Nov 2023
Response from Sophie on Nov 23, 2023
Dear Charlotte, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. I am especially pleased to see your appreciation towards our staff. We pride ourselves in delivering excellent customer service and our staff are key in delivering this. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Sophie - Guest Service Assistant

6/10 Okay

JULIA

Stayed here for an event at the O2 but now realise there were better hotels much closer. This hotel was ok but the bed was a standard double 4’6” so smaller than a lot of beds in hotels now days but the worst thing of all was the terrible smell of sewage in the bathroom. Think they have a major problem with their plumbing.
Stayed 1 night in Nov 2023
Response from Sophie on Nov 13, 2023
Dear Julia, Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments as they help us enhance our services. I am sad to see that you didn't enjoy your stay with us. We strive to provide each guest with a great sleeping experience while staying in our rooms. Your satisfaction is important to us, and we appreciate your insights to make your next stay more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience. Kind Regards Sophie Guest Service Assistant

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - Overall a Gold Star Experience
Overall my stay was excellent. Of particular note were the staff - all were very friendly, polite and exceptionally helpful.
Stayed 2 nights in Oct 2023
Response from Tiberiu on Nov 4, 2023
Dear Dale, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. I am especially pleased to see your appreciation towards our staff. We pride ourselves in delivering excellent customer service and our staff are key in delivering this. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tiberiu on Oct 26, 2023
Dear James, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

8/10 Good

Moira

Stayed 2 nights in Oct 2023
Response from Sophie on Nov 13, 2023
Dear Moira,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments as they help us enhance our services. I am sad to see that you didn't enjoy your stay with us. We strive to provide each guest with a great sleeping experience while staying in our rooms. Your satisfaction is important to us, and we appreciate your insights to make your next stay more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience. Kind Regards Sophie Guest Service Assistant

4/10 Poor

Callum

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A very tired hotel
Having stayed in many Holiday Inns throughout the country this has to be the worst room. Check in was great, the staff very welcoming and the reception area very modern and clean. The lift made noises that didn’t fill you with confidence. The carpet of our room was worn out in places and bleach stained, there was mould around the window and a large crack in the plaster, the laminate of the desk peeled/chipped. Everything was well worn, I wouldn’t say dirty just very very tired
Stayed 1 night in Oct 2023
Response from Tiberiu on Oct 21, 2023
Dear Callum, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that you have not enjoyed your stay with us. We are doing our upmost to ensure that each room is up to standard. I would like to apologise again for the state of the room and I would like to reassure you that the feedback has been passed onto our maintenance team. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
accessible room available - good feature
Stayed 4 nights in Oct 2023
Response from Tiberiu on Oct 20, 2023
Dear John, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiberiu on Oct 5, 2023
Dear Anonymous, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that you have not enjoyed your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

6/10 Okay

Muhammad

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Tiberiu on Sep 30, 2023
Dear Muhammad, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that you have not enjoyed your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good with lots of variety. The room was small for 4 people. The suds bed was crammed in the room and there was hardly any space to walk after the bed and sofa bed. The elevator and room fob keys stopped working every day and we had to get them reset at the reception. The staff was very nice. Specially Shaz at the reception. She was so helpful and informative. She gave such good tips about the oyester card which helped us save money. Overall it was a good experience.
Response from Tiberiu on Sep 19, 2023
Dear Ana, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Good for a short stay
Check-in was quick, and the room size was okay. The only thing was the shower; the drain was blocked and overflowing quickly. I was showering my daughter and had to turn off the water just after a few seconds of putting her in. There’s mould, too, which a bleach scrub would eliminate. The pillows are hard and flat, not comfortable at all. Luckily, we were only there for one night. Breakfast was excellent, which is included in the price. The English lady that done our check out was extremely helpful, thank you!
Stayed 1 night in Sep 2023
Response from Tiberiu on Sep 19, 2023
Dear Anonymous, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

8/10 Good

Jamiu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiberiu on Sep 17, 2023
Dear Jamiu, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

8/10 Good

Dang

Stayed 2 nights in Sep 2023
Response from Tiberiu on Oct 1, 2023
Dear Dang, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay. Very near to tube station and no hassle to go to O2 arena. My daughters enjoyed the concert.
Stayed 2 nights in Sep 2023
Response from Tiberiu on Sep 9, 2023
Dear Anonymous, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

8/10 Good

Felipe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Good hotel, around 5 min walk to the underground/bus station. Free parking, which is absolutely nice
Stayed 1 night in Sep 2023
Response from Tiberiu on Sep 8, 2023
Dear Suzette, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation,
Stayed 3 nights in Sep 2023
Response from Tiberiu on Sep 8, 2023
Dear Suzette, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

2/10 Terrible

Shabbir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tiberiu on Aug 27, 2023
Dear Shabbir, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

4/10 Poor

Lee

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend stay
Floor Was soaking wet at door, aircon had been leaking before we checked in. Maintenance came and put towels down and did something with aircon. However it still leaked so had to call them back again. Room smelt fusty stale water in the carpet from leak. 3 bulbs in bathroom and only 1 worked. Pillows not very comfy. Breakfast was good and good location.
Stayed 2 nights in Aug 2023
Response from Tiberiu on Aug 15, 2023
Dear Lee, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

6/10 Okay

BIPLOB

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet fan was vaey noisy all the time
Stayed 1 night in Aug 2023
Response from Sophie on Aug 15, 2023
Dear Biplob,Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that you didn't enjoy your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind RegardsSophie, Guest Service Assistant

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hard working and friendly.our room was at the front of the hotel overlooking the road which was busy and quite noisy but apart from that pleased with our stay.
Stayed 1 night in Jul 2023
Response from Tiberiu on Aug 6, 2023
Dear Steven, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

8/10 Good

kamani

Stayed 1 night in Jul 2023
Response from Tiberiu on Aug 4, 2023
Dear Kamani, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

10/10 Excellent

Dan

Stayed 1 night in Jul 2023
Response from Tiberiu on Aug 4, 2023
Dear Dan, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

10/10 Excellent

Ching Hung

Stayed 3 nights in Jul 2023
Response from Tiberiu on Jul 23, 2023
Dear Ching, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

8/10 Good

Sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced stay in a hotel 10 minutes by tube to the O2 arena.
Stayed 1 night in Jul 2023
Response from Tiberiu on Jul 18, 2023
Dear Sian, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

8/10 Good

Kendal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and breakfast was great. Not much to do in the area if staying for more than a few nights if travelling with kids.
Stayed 1 night in Jul 2023
Response from Sophie on Jul 14, 2023
Dear Kendal, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future.Kind regards.

6/10 Okay

Christopher, Rockville

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Tiberiu on Jul 14, 2023
Dear Christopher , Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

10/10 Excellent

DIANA, Bogota

Travelled with family
Liked: Cleanliness, staff & service
Buena ubicación cerca a estación del tren y metro, limpieza, y facilidad para el Check-in y Check-out.
Stayed 1 night in Jul 2023
Response from Tiberiu on Jul 7, 2023
Dear Diana, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023
Response from Tiberiu on Jul 7, 2023
Dear Melissa, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Good for the price
It is accurate for the price paid in London. Pros is that provide breakfast (good and conventient)
Stayed 3 nights in Jun 2023
Response from Tiberiu on Jul 7, 2023
Dear Luis, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

10/10 Excellent

Gul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful expecially when i arrived night time I we was greeted by dave who went out of his way yo help me where i had walked alit i had blisters and he got some plasters and helped me. Thank you Dave
Stayed 1 night in Jun 2023
Response from Tiberiu on Jun 8, 2023
Dear Gul, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

4/10 Poor

Varun

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were mediocre at best and heavily overpriced for what they were. If going to excel, the moxy or aloft would be much better options for a similar price.
Stayed 6 nights in May 2023
Response from Tiberiu on Jun 4, 2023
Dear Varun, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2023
Response from tiberiu on May 17, 2023
Dear Warren, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

10/10 Excellent

Rosemary

Stayed 1 night in May 2023
Response from Tiberiu on May 11, 2023
Dear Rosemary, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

8/10 Good

Peter

Stayed 1 night in Apr 2023
Response from Tiberiu on May 4, 2023
Dear Peter, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

8/10 Good

Manisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Tiberiu on May 4, 2023
Dear Manisha, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

10/10 Excellent

wendy

Stayed 1 night in Apr 2023
Response from Tiberiu on May 4, 2023
Dear Wendy, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu

8/10 Good

Sharon

Stayed 1 night in Apr 2023
Response from Tiberiu on Apr 29, 2023
Dear Sharon, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you did enjoy your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu