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Reviews of Hilton London Green Park

4 out of 5
Hilton London Green Park
Half Moon Street, London, ENG

Reviews

7.2

Good

Rating 10 - Excellent. 188 out of 1000 reviews" "
Rating 8 - Good. 422 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alan, Hampshire. UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally placed.
This was my second visit to this hotel as it was ideally situated for the places I had to visit in London. Within a minutes walk of Green Park and easy access to all the shops I wanted to visit. The hotel I am told is about to close to undergo major refurbishment, which would not be a bad thing as it is looking a little tired now in some areas. My booking and check in was handled with the utmost professionalism by well trained and polite staff members. I look forward to visiting again once the refurbishment has been completed.
Stayed 1 night in Sep 2018

4/10 Poor

GGS, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
VERY OLD HOTEL. NEED SOME SERIOUS RENOVATION ROOMS SO OLS NOTHING WORKED
Stayed 1 night in Sep 2018

2/10 Terrible

Mital

Outdated rooms but good location
Outdated hotel with small rooms. Air con didn’t work properly. All the rooms need updating. I booked 3 rooms and issue with all 3. Good location.
Stayed 2 nights in Sep 2018

6/10 Okay

Gary

Liked: Staff & service
Seen better days
Great location. Hotel could use some modernization. Bed linen had holes.
Stayed 1 night in Sep 2018

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad staff and take my money
Bad staff
Stayed 1 night in Sep 2018

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take my money
Very bad also thif my money
Stayed 2 nights in Sep 2018

2/10 Terrible

Justin, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We'll take your money but not tell you...
No A/C in the rooms at the hotel. I was not informed about this when booking only found out when I tried to check in. Given it was 25C in London, even the offer of 20% was not worth it. I was then told there was nothing they could do and a refund would be issued. At this point I had to walk round to find a hotel and checked into The Mayfair after trying the Holiday Inn. Not great from either Hilton, or Expedia in not letting people know.
Stayed 1 night in Aug 2018

4/10 Poor

Ivette, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Mayfair. The hotel is rundown and very poorly maintained. The rooms were grubby and not well cleaned (one wall had coffee splatters, the bathroom door was grimy, the bathtub had a very slow drain) and the registration desk staff seem overwhelmed/undertrained. Half the rooms lacked air conditioning(during a week of heat) and,in response to complaints, they shrugged and said they were full. It’s a good thing the property will cease being a Hilton property at the end of September- it’s not good for the brand.
Stayed 1 night in Aug 2018

2/10 Terrible

Ivette, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a nice neighborhood (Mayfair) but the hotel has been maintained poorly. The air conditioning was not functioning when we checked in. The receptionist was super slow and seemed unfamiliar with their process. We waited more than 20 minutes to check in despite the fact that there was only one person ahead of us. The room was in shoddy condition and the bathroom was not cleaned properly. The property will cease being a Hilton property in October and that’s probably a good thing for the brand.
Stayed 1 night in Aug 2018

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed.
Stayed here after missing last flight home. For price, it was excellent. Very comfortable and clean.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff at the hotel were very nice and hospitable. Overall a good stay except for the very old dilapidated conditions of the room and manual key door entry.
Stayed 3 nights in Jul 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

lori, Pennsylvania

Disliked: Cleanliness, staff & service, property conditions & facilities
I will post photos but the hotel rooms were filthy for the cost - ripped chairs, stains everywhere rug and furniture - cut leg on corner of bed - also the rooms I rented (2) were not both available so they split us up & put us on either side of elevator - Excavation being done starting at 7am outside our windows (have the noise videoed) let alone the construction trailer that was wide open was the workers potty and faced out rooms - we were never told - unacceptable as a Hilton reward member - I do believe its because we reserved through Expedia - no air in lobby I could get over but the noise & dirt should have been embarrassing to the Hilton Brand.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayfair on a budget
No problems, reasonable rates. A bit noisy if your room is at the front.
Stayed 2 nights in Jul 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Staff and location excellent, room a decent size for London, bathroom a bit tired
Stayed 1 night in Aug 2018

6/10 Okay

William

Disliked: Staff & service
Check in & out poor
Stayed 1 night in Jul 2018

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disapointed - shoudl have stayed at a Premier Inn
very disapointed in the hotel, starting with the reception staff, who insisted i needed to produce a passport as they thougt i was American. next the room , the underground Tube trains rumbling through every few minutes was quite an accompanment to the TV and sleeping. Whilst mentioning sleeping, every movemt resulted ina creak and grown form the bed ( and im not a big Man) finalay th elack of A?C in he bar adn restaurnt resulted in no breakfast for the first night stays( we could nt stand the heat) and in the evening the ice melted before we evern got th edrink to a seat, resulting haveing evening drinks in our room.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

6/10 Okay

Sarah

Hotel was in need of refurbishing. No air con in one room. Staff were helpful. Had problems with Hotel.com - over booking details- didn’t correspond with what Hotel had been told, so caused unnecessary stress and time wasted.
Stayed 2 nights in Jul 2018

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

2/10 Terrible

Yik Luen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really old hotel
Air con was down
Stayed 3 nights in Jul 2018

4/10 Poor

Wce

Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic and room way too warm. AC didnt function, we had to call and later go to the desk to get the AC reset. Capacity was not sufficient at all. Great breakfast, central location.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Frederiv, Geneva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disgrace for 270$.... how could Expedia accept this level of non services?
Stayed 1 night in Jul 2018

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
the property is in a great location but rundown, won't be staying there again.
Stayed 1 night in Jul 2018

4/10 Poor

George, Los Angeles CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I lived in London for 6 years and I travel all the time. The hotel is in a fantastic location looks amazing from the outside but unfortunately it's a complete dump on the inside. The rooms are old, pain chipping, the windows don't close properly, the tile in the bathroom is cracked, the carpets are stained and the entire experience just feels dirty. I am not saying that that rooms are not cleaned but the entire place feels dirty and badly in need of some love.. At the price I paid (over $400/night) it's completely over priced!
Stayed 1 night in Jul 2018

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

2/10 Terrible

micky, scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve told your call centre Everything
An absolutely awful stay cut short, room 1 next to the back of two lifts, room two with a view straight onto an air condition unit room three above a pub: I never got any other room offered and never got the deluxe room with queen bed and most importantly quiet surrounds: The worst hotel I have ever stayed in: 2 star at best
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
The room was very minimalist, no bureau, no plug near a mirror for drying hair, very low lighting especially over sink in bathroom. I booked through expedia and had to leave a day early, when I called Expedia to change reservation they said it was up to Hilton, but Hilton made me pay the extra day even though I gave them 4 days notice. Only positive is you can't beat the location.
Stayed 5 nights in Jun 2018

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good deal!
For the price paid this was a bad deal. Noisy, small rooms, and on and on.
Stayed 1 night in Jun 2018

10/10 Excellent

ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, walking distance to restaurants and bars and close to an underground station. The internet was a bit spotty would be my only complaint
Stayed 3 nights in Jun 2018

4/10 Poor

Disappointed, Gerorgia

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel lobby was outstanding. Beautiful fresh flowers and inviting entrance. We get to our room and it was deplorable. Mold or heavy dirt in the corners, ripped carpet, water damage ceiling, cracked bathroom sink, horrible drapes, hanging and just awful. Our desk lamp had a hold cut in the shade I guess to keep from catching fire. We felt as if we were in a much lower class hotel. Very disappointed. When our room was clean, a dirty coffee cup was left by the cleaning staff. I complained to the manager and she stated all of the room were in the same condition. This was my trip to meet my husband who is deployed in the U. S. Army and for my birthday. This was just awful. The breakfast was nice and the staff.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel in need of refurbishment which we were advised was due. Deluxe room had cracked bathroom sink, socket not working, kettle not working and a "pest control" box on the floor!
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room was an ok size, but could really do with refurbishment.
Stayed 2 nights in May 2018

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good Loxation, ok Hotel, needs a upgrade
I had picked a chain hotel like the Hilton because I thought it would be up to the same standards as all the Hilton’s I’ve been too in the United States. The location was perfect and I was hoping for an amazing experience. The room was a decent size but the walls were a little banged up and scuffed, the bed was very uncomfortable. I asked for two extra bed duvets to lay of top of because all I could feel at night were the springs. I didn’t like that there were not outlets by the bed. The bathroom was clean and products were nice. The front desk was understaffed and so was the concierge dealing with bags and also trying to help guide people. Also my phone didn’t work besides the reception button so every time I needed something I had to go thru them which then took twice as long as if the buttons worked to get to the directly. The duty manager was very helpful however when a friend visiting me got Ill and was we needed help with a doctor. He was very attentive. Overall I was unsatisfied with the price of the room for the comfort I got. The location was very nice however. I was hoping for better Hilton standards however.
Stayed 6 nights in May 2018

10/10 Excellent

IP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location Beautiful street Restaurants and bars close by Buckingham Palace 8 minutes walking All the landamarks are walking distance but if you don’t want to walk the train station is 3 minutes from the hotel
Stayed 2 nights in May 2018

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
A small poky room
A very poky dark room at the back of the hotel, low ceilings and almost claustrophobic , I wonder if you are given these if you prepay
Stayed 1 night in May 2018

8/10 Good

Yvonne, Ringwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with my son in a twin room. Good location and easy check in. Room was clean and comfortable. Very good breakfast. Able to leave our bags to collect later.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
bathroom door wouldn't close all the way. Paint was chipping on the trim. Asked for bed linen to be changed and it wasn't - bed was just remade. Maid service knocking at the door at 9 am. Internet was terrible. Could only stay on for a minute and then got kicked off.
Stayed 3 nights in May 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, close to underground and easy to pick up a taxi from outside front door.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Not to shabby
Avg hotel in a great area. I enjoyed my stay for the two nights I was there. I usually book in with the Stafford but this was a last minute trip and suited its purpose. Rooms are very small and a bit outdated as far as decor.

2/10 Terrible

Jay, Irvine

I would not stay here again. The room was not as described. The air conditioning was broken. The showers water was hot then cold and low pressure. The TV was not working. The bed mattress was terrible. You could feel the springs and the lumps. The bathroom barely for 1 person with the door closed. When I checked after explaining my dissatisfaction the desk clerk said “I will make a note”. Very poor customer service in a outdated hotel.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location & breakfast. Will stay again when in the area. Walk to Buckingham Palace and the Mall was a good way to start Sunday - very quiet. Super friendly & helpful concierge too.

8/10 Good

ahmad, KU

Liked: Cleanliness, staff & service
Small rooms, tight hallway, but clean, good service, great location, great staff, breakfast was nice............................../
Stayed 3 nights in Apr 2018

2/10 Terrible

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
This hotel is old, tatty and outdated.

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort