Ratings based on 1,186 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

disappointed

Posted 13-Sep-2014
Pros: near airport
Hotel was very shabby and bed not comfortable wouldn't stay here again.We expected a much nicer hotel from Hilton
5 out of 5
Recommended
for Everyone
by A verified traveller from CAMBRIDGESHIRE

Gatwick Airport overnight stay.

Posted 13-Sep-2014
Pros: Everything.
Very clean and nicely decorated. Staff very welcoming. I found the long upward slope to the hotel very difficult as I was pulling heavy suitcase. Reception staff suggested I book "transport" for next morning and a wheelchair was ordered by Hilton through the Airport which transported me to check-in.
5 out of 5
Recommended
for Everyone
by A verified traveller

BOOKED WITH EXPEDIA.CO.UK

Posted 7-Sep-2014
REALY GOOD LOCATION AND MEALS IN HOTEL VERY GOOD ON THE AIRPORT WALKING INTO DEPARTURES
4 out of 5
Recommended
for Everyone
by A verified traveller from essex

very good efficient hotel for overnight stay

Posted 5-Sep-2014
Pros: professional but friendly
Location: used for pre flight stay. Attached to airport
Very good service. Nice meal. Room clean and good provisions.
Comment from Hotel Management
9-Sep-2014 by Karen, Hotel Management
Thanks for choosing us and for taking the time to share your experience with us. I was pleased to see your good scores and comment. Best regards, Karen Ballam
Comment from Hotel Management
9-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so very much! Kindest regards, Karen Ballam
2 out of 5
by A verified traveller from las Vegas

I expect a lot more from a Hilton hotel.

Posted 5-Sep-2014
Pros: Convenience to the south terminal
Cons: A remodel of the rooms.
The room was a dump. Old and tatty. Bathroom shelve ripped off the wall, just holes left. Bathroom floor looks dirty. Carpet old and full of who knows what. Towels and bedding are dingy and need to be replaced. I thought Hilton equated with quality no matter the price you pay. Not so in this case.
Comment from Hotel Management
9-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton Gatwick and I was sorry to read of the disturbance that you experienced. , your comments have been passed to the manager team for immediate review . Best regards, Karen Ballam
Comment from Hotel Management
9-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton Gatwick and I was sorry to read of the disturbance that you experienced. Your comments have been passed to the manager team for immediate review; once again I am sorry if you were caused any disappointment or inconvenience. I do hope that you will not be dissuaded from visiting Hilton hotels again in the future. Best regards, Karen Ballam
3 out of 5
by A verified traveller from australia

Old & tired

Posted 1-Sep-2014
Check in took far too long. Not enough staff to cater for the long queue. Hotel is old and tired!
Comment from Hotel Management
4-Sep-2014 by Karen, Hotel Management
Thank you for taking the time to pass on your very valuable comments and I was very sorry to read that we did not reach your expectations. I do hope however that you will not be dissuaded from visiting Hilton again in the future. Yours sincerely, Karen Ballam
Comment from Hotel Management
3-Sep-2014 by Karen, Hotel Management
Thank you for your post and I was sorry to learn that on this occasion we did not reach expectations. Yours sincerely, Karen Ballam
2 out of 5
by A verified traveller from Canada

Not up to Hilton standards.

Posted 1-Sep-2014
Pros: The positive thing about this hotel is the airport proximity.
Cons: The more expensive triple is merely too small and poorly appointed to be the costly alternative.
Location: Close to departure gates.
The room we booked was supposed to be the upscale choice called " the triple". Two small beds, one small bar of soap, instant coffee, and barely enough room to walk around doesn't qualify as the premium room in world. Expedia has always provided us with what has been in the past with excellent rooms at a much lower cost and higher quality, not a good deal at the price we paid. We questioned the clerk and was assured that we were in fact given the right room. The food was costly but of good quality.
Comment from Hotel Management
4-Sep-2014 by Karen, Hotel Management
Thank you for taking the time and trouble to pass on your experience at this hotel. I was very sorry to read that we had not met your expectations and please accept my unreserved apologies. Yours sincerely, Karen Ballam
2 out of 5
by A verified traveller

Not worth being close to Gatwick

Posted 26-Aug-2014
Cons: Check in was very slow. Only 2 people on the desk and a line up of 8 check ins. Not what you expect for a Hilton and the price. Room cleanliness was
It might be close to Gatwick but that is about all it had going for it
Comment from Hotel Management
29-Aug-2014 by Karen, Hotel Management
Thank you for your post and comments and I am sorry that on this occasion we did not reach your expectations. I have passed your post to the senior managers for review to enhance our guest's experience in the future. Yours sincerely, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth

Excellent, location location location!!

Posted 24-Aug-2014
Pros: They have a small gym & a Costa coffee just off reception.
Cons: I find that the room doors can close loudly
Location: Perfect! & if it rains it's all under cover!!
This is our sixth stay at The Hilton Gatwick. If we have an early flight then it is fantastic to stay over night. Large hotel with super location. Well sign posted at the south terminal & within minutes from the terminal with an undercover walk way. Situated on site at Gatwick next to the main car park. We found a deal to include bed & breakfast which has to be said has a high quality of selection from cooked to pastries, cereal, fruit etc. We had a standard double room, lovely comfy queen bed, tv, walk in shower with mini shampoo/cond & shower gel. Friendly helpful staff who go out of their way. Last year I recommended this hotel to my sister & as it was a special birthday they decorated the room as a surprise! There are plenty of lifts in this hotel & a restaurant & buffet. These can be expensive but just a 3min walk you are in the terminal with a choice of places to eat. Mcdonald's is only about a 3min walk from the hotel front entrance but not with a proper path & one two lane road to cross. Checking in is always hastle free with their rewards line Honours or the regular line with always a good number of staff on hand. Checking in is of ease as quick, if you dont want to register a card you dont have to. Really do rate this hotel, only downside is the size of it. We prefer a quiet room so the usual avoid rooms near lifts & over looking the reception.
Comment from Hotel Management
29-Aug-2014 by Karen, Hotel Management
I was absolutely delighted to see the great scores given and to read your review and thank you so very much. Kindest regards, Karen Ballam
3 out of 5
by A verified traveller from Devon

Good location & that's about it!

Posted 17-Aug-2014
We stayed here the night before our flight to Orlando. Whilst the hotels location is perfect for flights departing from the South terminal, unfortunately this is the only plus side to staying here. Upon check in the reception staff did his job without a smile on his face or any additional customer service quality which would have been appreciated! Is it that hard to just smile? Our room had a strong smell of which I couldn't quite put my finger on but it wasn't pleasant. The bed was extremely uncomfortable and whilst I appreciate that bed comfort is a very personal thing, I do think it would have helped to have two pillows each rather than 3 between is given that the pillows just swallowed our heads. The food in the hotel is expensive so we opted to eat in the terminal. We have stayed at the Sofitel before and will definitely be returning there. We purely chose the Hilton this time due to my Mother in Laws inability to walk too far.
Comment from Hotel Management
20-Aug-2014 by Karen, Hotel Management
Thank you for your post and it is clear from the scores given and your feedback that we have not met expectation and please accept my apologies. Your post has of course been passed to the relevant departmental managers for review and action and I am very pleased to confirm that we have placed an order to the amount £77,000 for new pillows and duvets. Best regards, Karen Ballam