Ratings based on 1,235 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Outstanding value for money

Posted 22-Oct-2014
I spent 5 days at the hotel. I teach customer service for a living. I have 16 years Disney service experience and know good and bad service when I see it. My stay was flawless. Great job!
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Convenient location.

Posted 21-Oct-2014
Pros: Most convenient for overnight stay before morning departure from the airport.
Cons: Free Wi-Fi should be available in lounge area.
Location: See above.
Have used this hotel on various occasions and have recommended it to others mainly for its convenient location.
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Very best regards, Karen Ballam
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick yet again and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
23-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
3 out of 5
by A verified traveller from Bath

Functional but Soulless

Posted 19-Oct-2014
Pros: It was convenient.
Cons: It should be made clear that there is a door with an adjoining room; one can understand that this is useful for families with children.
Location: The location was an airport and representative of a concrete jungle, as might be expected.
We arrived to meet a queue of people waiting to check in; the staff were not exceptionally welcoming in the least. Our room had a rather odd door that led into another room where one could clearly hear the TV, children and noise. You could hear every word they were saying. It made one feel insecure and concerned that someone would come through at any moment. After a rather lengthy discussion with reception we were moved. The whole experience was disappointing and we felt the staff didn't really care about our comfort.
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. I was however sorry to read your comments and feedback and please accept my apologies. We have 50 sets of connecting rooms and it is not generally a consideration for our reception team to mention, for your convenience in the future however please do mention that connecting rooms is not satisfactory to you and we are always more than happy to accommodate our guests preferences when possible. Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel by South Terminal

Posted 17-Oct-2014
Comfortable room with every expectation full filled in our modern era. However we thought that our duvet was a bit small for 2 aduLts. We could hear a person next door. We wondered why the free wi if is only available for hilton honors members. Otherwise very convenient for an early start to catch a plane at south terminal.
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Best regards Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Ideal access to gatwick airport

Posted 16-Oct-2014
Pros: Comfortable, ideal location
Location: Easy access to amenities at airport
Excellent, clean, friendly, easy access to airport
Comment from Hotel Management
18-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so very much! Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Such easy access to Gatwick South

Posted 14-Oct-2014
Pros: Decor and accessibility to airport.
Location: Great pub The Half Moon in nearby village of Charlwood.
Checking in was easy, the room was quiet, comfortable and it was so easy to get luggage to Gatwick South straight from the hotel. It really is the only hotel to stay for an early morning flight from Gatwick south.
Comment from Hotel Management
17-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Very best regards, Karen Ballam
Comment from Hotel Management
17-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and to read your great feedback and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
16-Oct-2014 by Karen, Hotel Management
Thank you so much for choosing the Hilton Gatwick and for the great scores and feedback. It really is so appreciated! Kindest regards, Karen Ballam
3 out of 5
by A verified traveller from canada

nice hotel at Gatwick airport

Posted 14-Oct-2014
Pros: very clean, convenient, quiet, train access to london right at the airport
Cons: free wifi and access to a free call for airport flight information
Location: at airport
convenient to gatwick for early flight lighting in room all controlled by one switch at door therefore can not just use a lamp ( all or nothing ) surpisingly quiet given the location, there is a 24 hr charge for wi fi in the rooms only free in the lobby...It is a standard in most hotels , even lower cost chains provide free wifi. really expected the Hilton chain to provide this... was not a cheap room. must cater only to business people on a frequent user plan... also there is a charge to call the airport arrivals/ departures line to check your flight status... this hotel is IN the airport ( not a long distance charge ) I wont stay at a Hilton again based on the charges for wifi and a fee to call the airport -
Comment from Hotel Management
18-Oct-2014 by Karen, Hotel Management
Thank you for your post and very valuable feedback. Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Best regards, Karen Ballam
Comment from Hotel Management
17-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller from Yorkshire

very handy for airport.

Posted 13-Oct-2014
Pros: Location and comfort
no complaints, room comfortable, restaurant food good and comfortable bar. staff friendly and efficient. very handy for airport, no need to go outside, all covered walkway so no shuttle or taxi costs. we would stay again.
Comment from Hotel Management
15-Oct-2014 by Karen, Hotel Management
Thank you so very much for the great scores and comments and I was delighted to read that you would stay with us again! We very much look forward to welcoming you back. Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from Dundee

Very good hotel I would go back again

Posted 6-Oct-2014
Pros: Every thing, especially the location and having M&S near by
Cons: Nothing really I was happy with every thing
Location: M&S was great to have near by
Good experience, going to London and seeing all the sites was great, and coming back to a good hotel made the journey very pleasant.
Comment from Hotel Management
10-Oct-2014 by Karen, Hotel Management
Thank you so much for choosing the Hilton Gatwick. I was absolutely delighted to see the great scores given and to read your very positive feedback. It is particularly pleasing to read that you would return to this hotel and thank you for saying so! Very kind regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Ideal for overnight stay for Gatwick Airport

Posted 6-Oct-2014
Pros: Clean comfortable & quiet & an excellent breakfast
Cons: The taps in bathroom sink are not close enough to sink itself so the water flows over the marble surrond
Location: Located to dining out facilities & shops within the airport facilities
Overnight stay to catch flight following was ideal as close proximity to the airport terminal
Comment from Hotel Management
7-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam