Ratings based on 1,622 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom london

Not really understood aitports

Posted 14-Dec-2014
You'd think that an airport hotel would understand the needs of people travelling at strange times. They don't. Nice clean room though
Comment from Hotel Management
16-Dec-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and for the good scores given. Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Henderson, NV

Great Pre-flight Hotel

Posted 10-Dec-2014
Stayed here the night before an early morning transatlantic flight. Rooms are clean and comfortable and the location is excellent - 3 minute walk to the terminal. We had a couple of drinks in the hotel bar and decided to walk back to the terminal and get some water and sandwiches for later as we weren't that hungry. The rooms come with fridges which is always appreciated and nice Peter Thomas Roth toiletries in the bathroom. Check-out was painless, we never charged anything to our room so we just left our keys and the staff emailed our receipt to us as promised. We'll definitely stay here again on our next long haul flight in or out of Gatwick and it's pet friendly too which is a definite plus for us.
Comment from Hotel Management
16-Dec-2014 by Karen, Hotel Management
Thank you for your post. I was very pleased to see such great scores given and thank you so much. I was even more pleased to read that you would return to this hotel and thank you so much for saying so. Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient, comfortable hotel, good soundproofing!

Posted 7-Dec-2014
Pros: Convenience for South Terminal departure in the early morning. Efficient check in and out, pleasant staff, comfortable room, well soundproofed.
We stayed one night between flights. Very convenient for South Terminal and provided all we needed for a good night's sleep before an early departure the next day.
Comment from Hotel Management
9-Dec-2014 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation.I was very pleased to see such good scores and read your feedback . Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for travel into London and airport

Posted 5-Dec-2014
Breakfast and buffet dinner very good, very attentive and friendly restaurant staff.
Comment from Hotel Management
9-Dec-2014 by Karen, Hotel Management
Many thanks for your very positive review which I will of course forward to our Garden Restaurant team. I was very pleased to see such great scores given and thank you so much. . Best regards, Karen Ballam
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Very good and handy for airport access. Stop&go

Posted 5-Dec-2014
Lovely breakfast, connected to airport, clean, has all you need, not the most spacious but average size rooms. Costa in house for coffee … all around I would go again.
Comment from Hotel Management
9-Dec-2014 by Karen, Hotel Management
Thank you very much for choosing us and for the great post. I was very pleased to read you enjoyed your stay with us. Many thanks, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel close in airport terminal

Posted 1-Dec-2014
Pros: Convenience for airport terminal - hae stayed previously
Cons: Pleased with everything
Location: Stayed because of location
Only stayed overnight the hotel was clean and comfortable and very near to airport terminal. The staff were friendly and it was an easy check in and out.
Comment from Hotel Management
3-Dec-2014 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation. I was absolutely delighted to see such good scores and read your feedback and thank you so very much. Best regards, Karen Ballam
3 out of 5
by A verified travellerfrom CT, USA

Shabby

Posted 29-Nov-2014
Has potential, but not well kept up. The sink, toilet flush, safe, and both telephones did not work. A handyman arrived promptly and was able to fix a couple of these. There were shocking stains on the upholstery of the desk chair. This also seemed to have a business man's party atmosphere, whooping and hollering until close to one on a Wednesday night. Not what i expect from a Hilton. The staff was very friendly and helpful.
Comment from Hotel Management
3-Dec-2014 by Karen, Hotel Management
Thank you for choosing the Hilton Gatwick and I was sorry to read of the disturbance and disappointment that you experienced and please accept my sincerest of apologies. I do hope however that you will not be dissuaded from visiting Hilton hotels again in the future. Best regards, Karen Ballam
3 out of 5
by A verified traveller

Oudated

Posted 23-Nov-2014
Not well impressed Long wait at lift Expensive room wifi Public wifi insufficient
Comment from Hotel Management
25-Nov-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so very much! Your comments however have been passed to the management team for review and action where necessary and I am sorry if you were caused any disappointment or inconvenience. Kindest regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified travellerfrom norfolk

Nice hotel but for the noise

Posted 19-Nov-2014
Cons: Stop running service lifts which are adjacent to guest rooms after 10:30pm.
The room was ideal and the meal in the restaurant was very good but we had a terrible night's sleep. It turned out that our room backed on to a service lift which ran all night. The hotel duty manager was very understanding but this did not make up for the poor quality of sleep prior to our holiday.
Comment from Hotel Management
25-Nov-2014 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation. I was delighted to see such good scores however please accept my apologies for the disturbance that you encountered. Best regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Ok hotel close to the airport

Posted 16-Nov-2014
Ok close to airport room was ok needed more pillows and ac was load
Comment from Hotel Management
25-Nov-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so very much! Your comments however have been passed to the manager team for immediate review and action where necessary and I am sorry if you were caused any disappointment or inconvenience. Kindest regards, Karen Ballam