Ratings based on 1,676 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnighter for early flight

Posted 25-Jan-2015
Pros: location
Comfortable sleep, and just a few minute walk to check in
Comment from Hotel Management
26-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was absolutely delighted to see the great scores given and to read your feedback and thank you so much. Kindest regards, Karen Ballam
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom 東京

Transit滞在には重宝

Posted 24-Jan-2015
Pros: なし
Cons: なし
特に可もなく不可もなく。空港直結とは言え、少々歩かされるのが難点だが、それ以外はただの寝床として利用するのであれば不都合はない。
3 out of 5
Recommended
for Everyone
by A verified traveller

Comfy Beds

Posted 23-Jan-2015
Pros: Comfortable sleep
Cons: Bathrooms and rooms public areas
Location: Great location for a stay between flights
Comfy beds, good for one night stay between flights. Bathrooms and the room public spaces (corridors, etc) need some work….dated and not that clean…..
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Does what it says on the tin

Posted 23-Jan-2015
Pros: Couldn't get any nearer to the airport.
Cons: If you're going to offer a free gift, then provide it. Get an expert to sort out the beer supply.
Location: Airport.
It's an airport hotel so set expectations accordingly but it's a reasonably good example although we had no end of problems getting a drinkable beer! The staff were understanding and changed the pints three times before accepting they had a bad batch and switching us to bottles. The booking promised a 'free gift' on arrival which we only remembered at 5am when on the way out, I'm sure it would only have been a chocolate bar or some nonsense but that's not the point, if you offer it you provide it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel

Posted 23-Jan-2015
As you'd expect from a Hilton....a fully loaded and professionally run hotel. Great location for Gatwick Airport
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham, UK

Conveniently located hotel and friendly staff

Posted 21-Jan-2015
Pros: Victoria who checked us in was very friendly and accommodative.
Cons: The restaurant in the main lobby was empty and I'd imagine this had something to do with it being overpriced.
The main benefit of this hotel is its location adjacent to Gatwick's South Terminal, which makes it a great place to stay if you have an early flight the next morning. When checking in we were upgraded to a deluxe room in the new wing that was more spacious and well designed. I got the impression that the 'old wing' was in need of a refurbishment, but the busy nature of the hotel probably makes that difficult. The hotel is primarily functional and this is most evident in the mediocre choice of restaurants - we opted for the buffet as the overpriced restaurant was empty. In hindsight, the Sport's Bar seemed to have the best choice of foods and busiest atmosphere. Overall, good value for money and a perfect place to stay before an early morning flight.
Comment from Hotel Management
22-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick: I was absolutely delighted to see the fantastic scores given and to read your comments and thank you so very much! Kindest regards, Karen Ballam
Comment from Hotel Management
22-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick: I was absolutely delighted to see the fantastic scores given and to read your comments and thank you so very much! Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico

Ideal for early flights

Posted 18-Jan-2015
Very comfortable just what you need for an early flight. Check your luggage in the night before at the drop off point then no worries.
Comment from Hotel Management
20-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was absolutely delighted to see the great scores given and to read your feedback and thank you so much. Kindest regards, Karen Ballam
2 out of 5
by A verified travellerfrom m

In the dark ages charging for wifi

Posted 17-Jan-2015
I'm shocked that in this day and age with Internet acces so important to most people they would charge £15 for wifi. Supposed to be a top hotel!!
Comment from Hotel Management
20-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick . It is clear by the scores that we did not reach your expectations and please accept my apologies. . . Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorkshire

Excellent location. No faults at all.

Posted 16-Jan-2015
Pros: Location location location and very quier.
Cons: No.
Location: Access to shops so you could buy provisions to take to your room.
I found the hotel very easily and was extremely pleased with the efficient check in staff. Very courteous.
Comment from Hotel Management
20-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was absolutely delighted to see the great scores given and to read your feedback and thank you so much. Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel by airport & train station

Posted 12-Jan-2015
Pros: Comfortable bed and good night's sleep had
Cons: Biscuits & more decaf drinks in room!
Location: Very handy for travel
Stayed at Gatwick Hilton for a conference, also held at Hilton. Easy check-in, nice room with very comfy bed. Good breakfast. Professional staff. Very handy for my travel by train to and from conference as only a few minutes walk to station. Useful to have shops in airport/train station area as a little expensive in hotel for snacks etc
Comment from Hotel Management
19-Jan-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was absolutely delighted to see the great scores given and to read your feedback and thank you so much. Kindest regards, Karen Ballam
Comment from Hotel Management
14-Jan-2015 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation. I was absolutely delighted to see such good scores and read your feedback and thank you so very much. Best regards, Karen Ballam
Comment from Hotel Management
14-Jan-2015 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation. I was absolutely delighted to see such good scores and read your feedback and thank you so very much. Best regards, Karen Ballam