Ratings based on 1,175 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Not worth being close to Gatwick

Posted 26-Aug-2014
Cons: Check in was very slow. Only 2 people on the desk and a line up of 8 check ins. Not what you expect for a Hilton and the price. Room cleanliness was
It might be close to Gatwick but that is about all it had going for it
Comment from Hotel Management
29-Aug-2014 by Karen, Hotel Management
Thank you for your post and comments and I am sorry that on this occasion we did not reach your expectations. I have passed your post to the senior managers for review to enhance our guest's experience in the future. Yours sincerely, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth

Excellent, location location location!!

Posted 24-Aug-2014
Pros: They have a small gym & a Costa coffee just off reception.
Cons: I find that the room doors can close loudly
Location: Perfect! & if it rains it's all under cover!!
This is our sixth stay at The Hilton Gatwick. If we have an early flight then it is fantastic to stay over night. Large hotel with super location. Well sign posted at the south terminal & within minutes from the terminal with an undercover walk way. Situated on site at Gatwick next to the main car park. We found a deal to include bed & breakfast which has to be said has a high quality of selection from cooked to pastries, cereal, fruit etc. We had a standard double room, lovely comfy queen bed, tv, walk in shower with mini shampoo/cond & shower gel. Friendly helpful staff who go out of their way. Last year I recommended this hotel to my sister & as it was a special birthday they decorated the room as a surprise! There are plenty of lifts in this hotel & a restaurant & buffet. These can be expensive but just a 3min walk you are in the terminal with a choice of places to eat. Mcdonald's is only about a 3min walk from the hotel front entrance but not with a proper path & one two lane road to cross. Checking in is always hastle free with their rewards line Honours or the regular line with always a good number of staff on hand. Checking in is of ease as quick, if you dont want to register a card you dont have to. Really do rate this hotel, only downside is the size of it. We prefer a quiet room so the usual avoid rooms near lifts & over looking the reception.
Comment from Hotel Management
29-Aug-2014 by Karen, Hotel Management
I was absolutely delighted to see the great scores given and to read your review and thank you so very much. Kindest regards, Karen Ballam
3 out of 5
by A verified traveller from Devon

Good location & that's about it!

Posted 17-Aug-2014
We stayed here the night before our flight to Orlando. Whilst the hotels location is perfect for flights departing from the South terminal, unfortunately this is the only plus side to staying here. Upon check in the reception staff did his job without a smile on his face or any additional customer service quality which would have been appreciated! Is it that hard to just smile? Our room had a strong smell of which I couldn't quite put my finger on but it wasn't pleasant. The bed was extremely uncomfortable and whilst I appreciate that bed comfort is a very personal thing, I do think it would have helped to have two pillows each rather than 3 between is given that the pillows just swallowed our heads. The food in the hotel is expensive so we opted to eat in the terminal. We have stayed at the Sofitel before and will definitely be returning there. We purely chose the Hilton this time due to my Mother in Laws inability to walk too far.
Comment from Hotel Management
20-Aug-2014 by Karen, Hotel Management
Thank you for your post and it is clear from the scores given and your feedback that we have not met expectation and please accept my apologies. Your post has of course been passed to the relevant departmental managers for review and action and I am very pleased to confirm that we have placed an order to the amount £77,000 for new pillows and duvets. Best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Stop off before honeymoon

Posted 16-Aug-2014
We stopped over in Hilton Gatwick for 1 night before heading off on honeymoon (which was a surprise for my wife) and as we were checking in the receptionist asked where we were flying too, but because my wife was standing beside me I explained to the girl that it was a surprise honeymoon. After saying her congratulations and asking us about the wedding, she handed is the key card and said u have been upgraded to the executive room. All in all staff were lovely both at check in and on check out, wishing us happiness in the future. Would highly recommend this hotel as a stop off before flying onward.
Comment from Hotel Management
20-Aug-2014 by Karen, Hotel Management
Belated Congratulations! and thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and read your positive feedback. Very best regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified traveller from England

Convenient airport hotel

Posted 15-Aug-2014
I booked this hotel as I had an early flight out of the south terminal. The lobby/bar area is nice but the room was only average. The bathroom smelled old and damp and the room was nothing more than basic. I know I was paying for the convenience of staying at the airport but I don't think the hotel itself represents great value for money.
Comment from Hotel Management
20-Aug-2014 by Karen, Hotel Management
Thank you for your post and it is clear from the scores given we have not met expectation and please accept my apologies. Your comments have been passed to the relevant manager for immediate review and action and I am sorry of you were caused any disappointment or inconvenience. I do hope however that we will have the pleasure of welcoming you back with us in the near future. Best regards, Karen Ballam
1 out of 5
by A verified traveller from Singapore

Totally not up to Hilton's standard

Posted 15-Aug-2014
Pros: Proximity to Gatwick South Terminal
Cons: A TOTAL refurbishment
Front door smashed and not replaced for the entire duration of my stay (6 days). Ceiling outside my room looks like it's going to fall apart.
Comment from Hotel Management
20-Aug-2014 by Karen, Hotel Management
Thank you for choosing the Hilton Gatwick and for taking the time to score the hotel. It is clear from the scores given we did not reach your expectations and please accept my sincerest of apologies. The main doors are being replaced at the end of this month as part of our ongoing renovation programme. Your post has been read by the housekeeping managers and any remedial action open to them will be instigated. Best regards, Karen Ballam
2 out of 5
by A verified traveller

Take advantage of Airport location.

Posted 10-Aug-2014
Pros: It was close to Gatwick.
Cons: Better maintenance and room selection.
Location: Again it was close to Gatwick airport and that's all we cared about.
Very slow at reception, poor room maintenance, very expensive to stay and eat, but close to Gatwick Airport. If you like Costa coffee walk a few yards away from the hotel and pay half the price.
Comment from Hotel Management
13-Aug-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was very concerned and sorry to read the issues that you experienced and please accept my sincerest of apologies. Your survey has been viewed by the relevant departmental managers and remedial action will be taken where possible. Best regards, Karen Ballam
Comment from Hotel Management
13-Aug-2014 by Karen, Hotel Management
Thank you for your post and it is clear from the scores given and your feedback that we have not met expectation and please accept my apologies Best regards, Karen Ballam.
5 out of 5
Recommended
for Everyone
by A verified traveller from carrickfergus

Very convenient.

Posted 4-Aug-2014
Pros: Everything
Cons: Nothing
Location: The hotel is located in the south terminal gatwick airport
We stayed for one night before getting an early morning flight, the hotel is so convenient, the staff are very welcoming, rooms are excellent. We hadn't time for breakfast on this occasion but we have had breakfast here and it was definitely good value.
Comment from Hotel Management
6-Aug-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
6-Aug-2014 by Karen, Hotel Management
Thank you so much for the great scores and commentary it really is most appreciated! Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from dorset

Helpful receptionist..

Posted 4-Aug-2014
Pros: Location
Cons: A more reasonable bar tariff!
I checked out, only to find there was a delay in the flight I was meeting... Receptionist allowed me back in my room, although it had already been serviced..
Comment from Hotel Management
6-Aug-2014 by Karen, Hotel Management
Thank you so much for the great scores and commentary it really is most appreciated! Very best regards, Karen Ballam
Comment from Hotel Management
6-Aug-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Hilton Gatwick

Posted 3-Aug-2014
Excellent room in refurbished section of hotel. However it was quite a long meandering walk to the room. Check out staff (at 4.00 a.m.) were unable to process my checkout because the system was on changeover to the next day!
Comment from Hotel Management
6-Aug-2014 by Karen, Hotel Management
Thank you so much for the great scores and commentary it really is most appreciated! Very best regards, Karen Ballam
Comment from Hotel Management
6-Aug-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam