Ratings based on 1,275 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom norfolk

Nice hotel but for the noise

Posted 19-Nov-2014
Cons: Stop running service lifts which are adjacent to guest rooms after 10:30pm.
The room was ideal and the meal in the restaurant was very good but we had a terrible night's sleep. It turned out that our room backed on to a service lift which ran all night. The hotel duty manager was very understanding but this did not make up for the poor quality of sleep prior to our holiday.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Ok hotel close to the airport

Posted 16-Nov-2014
Ok close to airport room was ok needed more pillows and ac was load
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Sarasota, Florida

Convenient to the airport, offers all most people

Posted 13-Nov-2014
Pros: The room was clean and satisfactory, it offered all we needed for an overnight stay.
Cons: As mentioned previously the service in the dining room.
Location: We came to catch a following morning flight only, did not leave the hotel.
Dining area ground floor, we ordered off the menu andit took a long time to get what we ordered, we had to ask twice where the food was, it seems if you do not order from the buffet they are not accustommed to checking on a customer's order.. The staff were very friendly but it certainly lacked efficient management.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel in general with a room for improvement

Posted 13-Nov-2014
Pros: Linked to the airport
Cons: Mini-bar Complementary water Free delivery for room service
I liked the hotel in general yet I have one comments: the mini-bar was empty. Ordering a bottle of water from room services costs 5 pounds delivery charges (in addition to the price of the water). Why??
Comment from Hotel Management
19-Nov-2014 by Karen, Hotel Management
Thank you for your post which has only now popped up on my screen? I was very pleased to see such great scores given and thank you so much. Kindest regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient

Posted 13-Nov-2014
Very convenient for the airport. Staff polite, food very nice but beds were so uncomfortable. Would also be nice if other guests kept the noise down when vacating their rooms in the early hours!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great for airport

Posted 12-Nov-2014
Hotel good value for money, staff and food excellent. All clean and tidy, shame about the quality of the bed, it was very uncomfortable and only one spare pillow.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Utah

Great location connected to South Terminal

Posted 7-Nov-2014
Pros: Location, location, location. Excellent. I always stay here when at Gatwick or Heathrow.
Cons: The food in the restaurant. 3 out of 5
Location: Perfect location connected to the South Terminal, easy access to Gatwick express to London. That's the reason I will always stay here.
Excellent location which is why I always stay there. Reasonable price. However, the quality of the rooms is not the same as you would expect from a Hilton in the USA or in other Hiltons I have stayed in. It's not bad quality by any means, but it's no higher quality than the local Travelodge in the UK. Not trying to criticize because it is an adequate hotel room, love the location, great staff, reasonable price, but not what you think of when you say "Hilton." I would rate the restaurant a 3 out of 5.
Comment from Hotel Management
18-Nov-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much! Kindest regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified travellerfrom morocco

Handy for Gatwick South terminal.

Posted 6-Nov-2014
i arrived before midday and I was able to check in. The receptionist was very pleasant. I was there for two nights. On the second day I went out, and when I returned at 15.00 my room still had not been cleaned. It was another hour before this was done - not good enough. My only other gripe is that there should be wifi in the bedrooms, and not only in the public areas.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good deal, next to the airport

Posted 4-Nov-2014
Pros: Location, clean, excellent
Cons: Bar service - bit slow bringing change
Location: Didn't do anything apart from get a meal and sleep
Really good hotel, ideal for early morning flights
Comment from Hotel Management
6-Nov-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick: I was absolutely delighted to see the fantastic scores given and to read your comments and thank you so very much! Kindest regards, Karen Ballam
2 out of 5
by A verified traveller

Fire Alarm

Posted 3-Nov-2014
Pros: It is very difficult to assess the hotel when your only memory is of the fire alarm incident.
Cons: More communication from staff and the fire alarm needs to be sorted as it seems that it could be faulty.
I have just returned from holiday and booked the Hilton at Gatwick in order to have a restful night before an early flight the next morning, however at approximately midnight on the night of Thursday 23rd October the fire alarm sounded, waking us from a deep sleep ,and as it continued we proceeded to dress quickly and leave the building along with many other guests. Quit a lot of guests did not leave the building and were seen looking out of their windows. We were stood outside on a damp night for approximately 25 minutes with no members of staff to inform us what was happening and the fire brigade turned up, actually putting some customers into panic because they could not find their partners. Other people could be heard to say that the same thing had happened to them before at this hotel and I have since spoken to others who have also had the same experience at the Hilton Gatwick. One member of staff who had a walkie talkie eventually told us that we could return to our rooms but it is very difficult to get back to sleep after such an event and we were leaving at 5am anyway. On checking out there was not a single member of staff to be seen and we just put the keys in a box and left without anyone acknowledging the event. Although the hotel facilities are good I would definitely use the Sofitel next time with a slightly further walk should I be flying from the South Terminal.
Comment from Hotel Management
6-Nov-2014 by Karen, Hotel Management
Thank you for your post. The fire evacuation was the result of deliberate tampering with fire safety equipment in a guest bedroom which set off the automatic full evacuation. We do not encourage our team members to speculate on the cause of any evacuation as only the area fire officer can officially determine the cause and when it is safe for guests and team members to re-enter the property. Signage for fire evacuation and information to the nearest evacuation point is clear on each bedroom door. We will I assure you always evacuate the hotel when the fire alarms are activated. This is to ensure the safety of guests and team members alike. Yours sincerely, Karen Ballam