Ratings based on 2,024 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from riyadh

Bad hotel at the airport

Posted 25-Jul-2015
Dirty I do not know why hilton gave the name . Old neglected and not being taken care off properly . Slow service TV was not working and bath room was not cleaned
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect for early departures

Posted 24-Jul-2015
Pros: Convenience
Cons: They could throw in a cup of coffee and croissant for the price, for those needing to get away early / quickly / not requiring full breakfast option.
We stayed one night here as we had an early long haul departure. A huge soul-less place, but ultra convenient, quiet and it couldn't be closer to the South Terminal.
2 out of 5
by A verified traveller from k

Airport hotel is a hike awY

Posted 21-Jul-2015
We stayed at The hotel before an early morning flight . We arrived at the sout terminal on gatwick express and there was not good signage for the hotel. It is quite a far walk to the hotel through a car park and then we were in the new section of the hotel even further away. The bed was hard as a rock and not comfortable
Comment from Hotel Management
23-Jul-2015 by Karen, Hotel Management
It is clear from the scores given and your comments that on this occasion we did not reach expectation and please accept my apologies I do hope however that we may have an opportunity in the future to demonstrate the levels of quality and service which our guests usually enjoy Sincerely, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 19-Jul-2015
Very convenient for south terminal. Staff are excellent And the price was reasonable - would stay again
Comment from Hotel Management
20-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from Saskatchewan

At the Gatwick Airport so no morning stress!

Posted 18-Jul-2015
Pros: Location, organization, staff, beds.
Cons: All ok
Location: Fantastic for air travel.
Great charming staff, wonderful food at the restaurant, efficient for travellers.
Comment from Hotel Management
20-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
2 out of 5
by A verified traveller from Calgary, Alberta

Horrible service

Posted 17-Jul-2015
Pros: Good beds.
Cons: Customer service
Location: Close proximity to the airport.
We chose to stay at this hotel because we needed to be at the airport the following morning for a very early morning flight. Just as we were going to bed, music from an event in the conference room below filled our hotel room (we were on the first floor). It took three calls to the front desk to find out where the music was coming from & then the staff members advise was to just put up with it until 12am when the event was due to end. When we asked to be moved to a new room we were told that the hotel was fully booked & we couldn't be moved. I sleep with ear plugs & could still hear the music loud & clear. I finally had to go down to the front desk in my pj's to demand a new room. Contrary to what I was told on the phone the staff member at the desk said it was no problem & the found us a new room on a higher floor. After fighting with the hotel staff for two hours to reslove the noise issue & then having to move rooms, we ended up getting less than 5 hours of sleep. Now this is not a cheap hotel to stay in, & I would have expected far better customer service than what I received. I was also very disapointed to find that the business centre was closed for the entire duration of our stay. Being as this is a airport hotel, I would have expected more felxible hours & more understanding from staff. Will never stay here again.
Comment from Hotel Management
20-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Your post has been passed to the relevant managers for action and please be assured that your experience is not indicative of the high standards we are normally so proud to deliver. Very best regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified traveller from N Ireland

Good hotel and location

Posted 15-Jul-2015
Pros: Cleanliness and spacious public areas.
Cons: Training of restaurant staff to know the menu and the general requirements for dining e.g. condiments on table etc
Location: Near to Wimbledon and good train access
All was very good until last night in Garden Restaurant. Service not good, staff not able to explain menu. Very unsatisfactory evening. Spoiled an otherwise fantastic few days.
Comment from Hotel Management
17-Jul-2015 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation. I was absolutely delighted to see such good scores and thank you so very much. Your comments however have been passed to the relevant manger for review and we are extremely sorry that this marred your stay with us. Best regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified traveller from London

It was an experience of Novotel, Premier Inn...

Posted 13-Jul-2015
Pros: Location to Gatwick, just follow the signs, you dont need a taxi!
Cons: The executive room is no different than premier inn rooms, and maybe smaller, comparing to other hotels. Add some more services for free, like iron...
I was very pleased since Hilton was very close to the Gatwick Airport. That was the most attracting point for me to stay in. Apart from than this, it was a similar quality to premier inn, novotel, jurys inn, holiday inn. Nothing very special. One drawback, most of the things were base on extra charges. So be careful before you move anything in the minibar fridge. Breakfast, buy it at the reception if you really want to have it, coz it was 4-5 pound cheaper than the breakfast saloon. Any other services, you have to pay indeed!!!
Comment from Hotel Management
16-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was pleased to see the good scores given and thank you so much. Kindest regards, Karen Ballam
3 out of 5
by A verified traveller from nofolk

Just ok

Posted 10-Jul-2015
Pros: Location to south terminal
Cons: Probably loads. But be bothered at the moment to list things.
When I got to my room there were no pillows on the bed. Tried to call housekeeping, telephone didn't work. Had to queue again at reception, woman at reception wasn't convinced I knew what I was talking about. To be honest an engineer did come within 10 minutes and fixed the phone. Pillows turned up 5 minutes later. The bed I had was very creaky and the people next door very loud.
Comment from Hotel Management
13-Jul-2015 by Karen, Hotel Management
Thank you so very much for taking a moment to share your experience. It is clear by the scores given that we did not reach your expectations and please accept my sincerest of apologies. Your survey has been viewed by the senior management team as we constantly strive to enhance our product for our customers. We do hope however to be able to welcome you back with us in the not too distant future. Sincerely, Karen Ballam
3 out of 5
by A verified traveller from Barrie, Canada

At terminal S Gatwick

Posted 9-Jul-2015
Pros: Rooms were clean
Cons: Better access around the square
The walk from the terminal to the hotel is long. The hotel layout and access to the floors is poor. The layout is a square but only one side has an elevator. It's a long walk if on the opposite side
Comment from Hotel Management
13-Jul-2015 by Karen, Hotel Management
Thank you so very much for taking a moment to share your experience. It is clear by the scores given that we did not reach your expectations and please accept my sincerest of apologies. Your survey has been viewed by the senior management team as we constantly strive to enhance our product for our customers. We do hope however to be able to welcome you back with us in the not too distant future. Sincerely, Karen Ballam