Ratings based on 1,244 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Cruise holiday family of 19

Posted 30-Oct-2014
Pros: Everything but especially ease of proximity to airport check in
Cons: No we really enjoyed our stay thankyou
Location: Airport check in
Fantastic way to start holiday with early flight with children would recommend to start every holiday this way
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Short and convenient.

Posted 28-Oct-2014
Pros: Proximity to LGW airport
Location: Little in immediate area other than walking access to "LGW"
Proximity, 5 minute walk between hotel and London Gatwick Airport was worth the little extra payment for the Hilton as other "nearby" hotels required taxi costs.
4 out of 5
Recommended
for Everyone
by A verified traveller from W

Good hotel in convenient location

Posted 24-Oct-2014
World class customer service Upgraded at reception as Hilton Honors Member
Comment from Hotel Management
29-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick: I was absolutely delighted to see the fantastic scores given and to read your comments and thank you so very much! Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller

Outstanding value for money

Posted 22-Oct-2014
I spent 5 days at the hotel. I teach customer service for a living. I have 16 years Disney service experience and know good and bad service when I see it. My stay was flawless. Great job!
Comment from Hotel Management
24-Oct-2014 by Karen, Hotel Management
I have never read such a great post about this hotel and the team and cannot tell you how very pleased it makes us! Thank you so very much for taking the time and trouble to pass on your experience with us. Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Convenient location.

Posted 21-Oct-2014
Pros: Most convenient for overnight stay before morning departure from the airport.
Cons: Free Wi-Fi should be available in lounge area.
Location: See above.
Have used this hotel on various occasions and have recommended it to others mainly for its convenient location.
Comment from Hotel Management
23-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Very best regards, Karen Ballam
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick yet again and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
3 out of 5
by A verified traveller from Bath

Functional but Soulless

Posted 19-Oct-2014
Pros: It was convenient.
Cons: It should be made clear that there is a door with an adjoining room; one can understand that this is useful for families with children.
Location: The location was an airport and representative of a concrete jungle, as might be expected.
We arrived to meet a queue of people waiting to check in; the staff were not exceptionally welcoming in the least. Our room had a rather odd door that led into another room where one could clearly hear the TV, children and noise. You could hear every word they were saying. It made one feel insecure and concerned that someone would come through at any moment. After a rather lengthy discussion with reception we were moved. The whole experience was disappointing and we felt the staff didn't really care about our comfort.
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. I was however sorry to read your comments and feedback and please accept my apologies. We have 50 sets of connecting rooms and it is not generally a consideration for our reception team to mention, for your convenience in the future however please do mention that connecting rooms is not satisfactory to you and we are always more than happy to accommodate our guests preferences when possible. Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel by South Terminal

Posted 17-Oct-2014
Comfortable room with every expectation full filled in our modern era. However we thought that our duvet was a bit small for 2 aduLts. We could hear a person next door. We wondered why the free wi if is only available for hilton honors members. Otherwise very convenient for an early start to catch a plane at south terminal.
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
22-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Best regards Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Ideal access to gatwick airport

Posted 16-Oct-2014
Pros: Comfortable, ideal location
Location: Easy access to amenities at airport
Excellent, clean, friendly, easy access to airport
Comment from Hotel Management
18-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so very much! Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Such easy access to Gatwick South

Posted 14-Oct-2014
Pros: Decor and accessibility to airport.
Location: Great pub The Half Moon in nearby village of Charlwood.
Checking in was easy, the room was quiet, comfortable and it was so easy to get luggage to Gatwick South straight from the hotel. It really is the only hotel to stay for an early morning flight from Gatwick south.
Comment from Hotel Management
17-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Very best regards, Karen Ballam
Comment from Hotel Management
17-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and to read your great feedback and thank you so much!. Very best regards, Karen Ballam
Comment from Hotel Management
16-Oct-2014 by Karen, Hotel Management
Thank you so much for choosing the Hilton Gatwick and for the great scores and feedback. It really is so appreciated! Kindest regards, Karen Ballam
3 out of 5
by A verified traveller from canada

nice hotel at Gatwick airport

Posted 14-Oct-2014
Pros: very clean, convenient, quiet, train access to london right at the airport
Cons: free wifi and access to a free call for airport flight information
Location: at airport
convenient to gatwick for early flight lighting in room all controlled by one switch at door therefore can not just use a lamp ( all or nothing ) surpisingly quiet given the location, there is a 24 hr charge for wi fi in the rooms only free in the lobby...It is a standard in most hotels , even lower cost chains provide free wifi. really expected the Hilton chain to provide this... was not a cheap room. must cater only to business people on a frequent user plan... also there is a charge to call the airport arrivals/ departures line to check your flight status... this hotel is IN the airport ( not a long distance charge ) I wont stay at a Hilton again based on the charges for wifi and a fee to call the airport -
Comment from Hotel Management
18-Oct-2014 by Karen, Hotel Management
Thank you for your post and very valuable feedback. Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Best regards, Karen Ballam
Comment from Hotel Management
17-Oct-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such good scores and thank you so much!. . Hilton is currently negotiating WIFI charges and we expect a favourable announcement soon! Very best regards, Karen Ballam