Ratings based on 1,007 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby ann from UK
Very close to south terminalPosted 4-Mar-2014
Pros: Easy accsess to south terminal.
Location: Don't know just stayed over night.
Easy to check in and out although check in took a while
for Everyoneby A verified traveller
Convenient for a airport stay before flyingPosted 3-Mar-2014
Our room was awful.we couldn't understand why we could smell smoke in our room as we booked a non smoking room.it kept us awake all night so not good as we were leaving early to fly.when we went down for breakfast we realised why, our room was at the end of a smoking corridor with all smoking rooms so the smell was coming from these through the vents in our room.i personally dont think thats good enough when we boojed a non smoking room I would expect to get it on a non smoking floor to. the hotel itself, bar, restaurant an food, staff were all very nice. I wouldnt of complained but as you have asked for my comment I thought I would mention it
for Everyoneby David from Suffolk
Excellent hotel if you fare using Gatwick AirportPosted 25-Feb-2014
Pros: Closeness to south terminal
Cons: The chair needed replacing
A pleasant stay after a long day of travel and very useful for those using the South Terminal
by Tim from London
Very DisappointingPosted 17-Feb-2014
Cons: See above
Arrived at 9.30pm to find a huge queue for the check in apparently following a computer breakdown earlier in the day and a number of flights cancelled due to bad weather. However we had prepaid for our room and when after queuing for 45 minutes we finally made it to the desk it took us less than a minute to check in begging the question why there wasn't a fast track for prepaid customers.Management simply asked for our patience and offered a free fruit juice. Couldn't find a seat in the Bars which were inadequate to cope with a full hotel so retired to our room to find the TV didn't work.It also lacked a hair dryer. We could have set off at 6am for our 10am flight but thought an overnight stay at an airport hotel would be a more relaxed and civilised start to our holiday. We could not have been more wrong. Won't make the mistake of staying there again.
for Everyoneby Susan G from Bath UK
Good hotel near to airport for an early book inPosted 17-Feb-2014
Pros: Easy to get to the departures
Cons: I personally would have liked tea/coffee making facilities in the rooms as travelling on ones own it is nice to relax in the room
Location: Not much to say as only using it for a bed for the night due to early flight next morning!
Laura was excellent on reception. Due to mix up over the telephone to order room service she upgraded my room. Thank you
by A verified traveller
Ok hotel, will get a taxi instead next timePosted 17-Feb-2014
Very handy for an early morning flight, shame the walls are so thin we didn't get much sleep! Could hear every word the neighbours were saying... until 3am when we had to get up for our flight anyway! So defeated the purpose of staying next to the South Terminal anyway!!
for Everyoneby Ramana from Jesey, Channel Islands
Fantastic hotel!Posted 12-Feb-2014
Having landed at Gatwick at 10pm we were over the moon we had boked the Hilton, the ease of getting there, the staff were fantastic, the room was lovely plus we were able to leave our bags with the concierge as we spent the following day in London before we flew back home that night.The breakfast was superb well worth the money & i cannot fault anything, highly recommended i will definitely stay again!
for Everyoneby Pat from Suffolk
Very convenient for Gatwick Airport.Posted 11-Feb-2014
Pros: Bed and pillows.
Cons: Free wifi?
Location: Great for the airport.
Very comfortable bed, no noise from planes and good value. I would stay here again.
for Business Travellersby Jonny from cayman islands
Clean efficient hotel, no issuesPosted 9-Feb-2014
Hotel was great for access to the south terminal on foot and only GBP7 by taxi to north terminal. The hotel is clean and efficient, the rooms are comfortable and well presented. The staff were helpful with all 'routine' requests but th hotel was a little soulless. This is only a minor moan because everything else was spot on.
for Everyoneby A verified traveller
Airport hotelPosted 8-Feb-2014
Cons: Price of drinks
Hotel was good value and you couldn't have got closer to Gatwick south terminal