Ratings based on 1,905 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Good convenient hotel for Gatwick Airport

Posted 25-May-2015
Pros: Friendly staff and convenient for an early morning flight check-in.
Cons: A better map to the hotel on their site would be useful
Good convenient hotel when flying from Gatwick Airport. The staff were friendly, and the room was comfortable and quiet considering it was at London's second largest airport. The hotel is slightly further from the terminal that I was expecting, but this was still only a 5 minute walk, mostly under cover.
Comment from Hotel Management
27-May-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read your feedback and thank you so very much. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-May-2015
Great stopover between flights. Bit of a walk from the terminal, and would have liked itemised bill when leaving. However, room service was excellent, and absolutely no plane noise!
Comment from Hotel Management
27-May-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read your feedback and thank you so very much. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnighter

Posted 24-May-2015
Convenient and quiet, we had a upgraded room which was OK but a bit tired and the aircon only pumped out hot air so we turned it off. Good breakfast included.
Comment from Hotel Management
27-May-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was pleased to see the good scores given but it is clear in some areas we could have done better and please accept my apologies. I have passed your post to the relevant managers for review and action. Best Regards, Karen Ballam
2 out of 5
by A verified traveller

Posted 22-May-2015
Dirty floor in bathroom .ancient furniture.staff rude.
Comment from Hotel Management
27-May-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Your post has been passed to the relevant managers for action and I really am so sorry that we did not reach your expectations. Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom B.C. Canaa

Convenient and comfortable.

Posted 18-May-2015
Pros: Location and comfort
Very convenient for flight from Gatwick. Large room which was very quiet, clean, and had a king sized comfortable bed.
Comment from Hotel Management
20-May-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Very best regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Close to airport... Convenient

Posted 15-May-2015
Clean, good proximity to airport, pricey drinks and food (£17.50 for 2 gin & tonics) noisy due to arrivals throughout the night
Comment from Hotel Management
19-May-2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Pricing however is directed by Hilton and not made locally at hotel level and I am sorry for the disappointment in that respect. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sussex UK

Excellent hotel for Gatwick Airport

Posted 14-May-2015
Pros: Excellent location. Clean bedroom, tea and coffee making facilities, comfortable bed and quiet.
Cons: Maybe queues at check in when bush
Location: Within walking distance of South Terminal
The hotel is in an excellent position within walking distance of South Terminal. Check in was quite busy but we were dealt with efficiently and our room was ready. The bedroom was a good size and the bed very comfortable. There were tea and coffee making facilities but I did not use the facilities of the hotel as it was an early morning flight but I would definitely use this hotel again and I thought it was good value for money.
Comment from Hotel Management
19-May-2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Very best regards, Karen Ballam
4 out of 5
Recommended
for Families
by A verified travellerfrom Avignon

Idéalement placé au terminal sud

Posted 11-May-2015
Pros: Le lit
Confortable, silencieux et offrant de nombreux services
Comment from Hotel Management
13-May-2015 by Rachel , Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Very best regards, Rachel
2 out of 5
by A verified travellerfrom Scotland

eating

Posted 11-May-2015
Pros: room was pleasent
Cons: better catering facilities, either more kitchen staff or bigger facilities.
Location: Gatwick airport enough said.
Unable to get food at 9.00pm had to wait at least one hour as they were busy, disgraceful.
Comment from Hotel Management
13-May-2015 by Rachel , Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Your post has been passed to the relevant managers for action and I really am so sorry that we did not reach your expectations. Very best regards, Rachel
4 out of 5
Recommended
for Everyone
by A verified travellerfrom canada

Close to airport

Posted 10-May-2015
Pros: Just what we needed
Cons: Newer rooms
Location: Close to airport was what we were looking for
Easy to get to plane and the food was great and the staff were friendly
Comment from Hotel Management
12-May-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam