Ratings based on 1,801 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Berkshire UK

Very Convenient for early flight

Posted 22-Apr-2015
Pros: Convenience to south terminal
Cons: fix the ice machines or remove from every floor rather than wrap in danger tape.
Location: Flights for holiday
Upgraded superior room was ok but didn't get the walk in shower as advertised. All ICE machines were broken around hotel or switched off, restaurant under hotel was ok being buffet style with good selection but was very busy.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom y

Wonderful hilton

Posted 21-Apr-2015
The staff here are amazing. I need special assistance at the airport and didn't imagine that this would be extended to the hotel, especially as I was travelling from a different terminal. I was taken to my room and collected the next morning by one of the concierge men. I was also helped in the garden restaurant as I have coordination problems. I have no hesitation in recommending this hotel to everyone
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Newmarket ontario Canada

Long walk from the airport

Posted 19-Apr-2015
Pros: Convient to Airport
Cons: Costa coffee shop could be open later
Location: Took a quick train to Brighton for the evening,
Very easy check in, pleasant receptionist. Long walk to our room on 4th floor. Bed was rather lumpy but once asleep was fine. tea and coffee maker was hidden under desk. nice to have a 110v receptacle for charging phone.
Comment from Hotel Management
21-Apr-2015 by karen ballam, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was very pleased to see the good scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. In 2013 we had a complete bed/mattress renewal however as a direct result of your feedback our housekeeping team will make thorough checks and report any issues they find. Kindest regards, Karen Ballam
Comment from Hotel Management
21-Apr-2015 by karen ballam, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was please to see the good scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. in 2013 we had a compete bed/mattress renewal but as a result of your feedback the housekeeping team will make a thorough check of the beds and take any appropriate action. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Essex

Convenience to terminal

Posted 16-Apr-2015
Pros: Comfortable beds Tea/coffee making facilities Good bathroom
Cons: Hand basin taps were set far too close to the work top so that it was almost impossible to switch on without causing a flood. Pity, but a design fault
Location: Very convenient to reach from the railway station and main roads and within walking distance of the airport terminal.
Facing a long flight to U.S.A. we wanted a good night's sleep before leaving and an easy route into the airport, without having to get up really early. The Hilton gave us peace and comfort and we certainly felt rested before leaving.
Comment from Hotel Management
20-Apr-2015 by karen ballam, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Spain

Short Stay

Posted 15-Apr-2015
Pros: The helpful staff.
We visited the hotel for an overnight stay flying in & out in 24 hours. The hotel is at South terminal so is very convenient. The staff were very helpful & considerate. We will stay again!
Comment from Hotel Management
17-Apr-2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Great airport hotel...very convenient!

Posted 15-Apr-2015
Pros: Fresh clean room, nice bar!
Cons: Cheaper drinks!
Location: 5 minutes walk from north terminal...very convenient!
Great stay, nice bar, friendly staff...recommended!!
Comment from Hotel Management
17-Apr-2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travellerfrom P

Great!

Posted 13-Apr-2015
If I had to say something it would be about the wooden box frame on the bed. Very loud and creaky. Even for sleeping.
Comment from Hotel Management
15-Apr-2015 by karen ballam, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 13-Apr-2015
Easy check in and no fuss pity same Cant be said of expedia feedback process
Comment from Hotel Management
15-Apr-2015 by karen ballam, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
2 out of 5
by A verified travellerfrom channel islands

Pretty disappointing

Posted 12-Apr-2015
Pros: The bed
Cons: Rooms are well overdue an update
Location: Good for South Terminal, but next time I will stay in the Sofitel and get up 15 minutes
Our room was next to 2 lifts, which groaned and grinned all night. People coming out of the lifts generally were using outdoor voices and in high spirits - so not a great sleep. The room itself was dated (we were not in the glass extension) and the sink in the bathroom was very Bradley cracked. On the plus side the bed was comfortable - pity we did not get the opportunity to actually have a restful sleep in it.
Comment from Hotel Management
14-Apr-2015 by karen, Hotel Management
Thank you so very much for taking a moment to share your experience. It is clear by the scores given that we did not reach your expectations and please accept my sincerest of apologies. Your survey has been viewed by the senior management team as we constantly strive to enhance our product for our customers. We do hope however to be able to welcome you back with us in the not too distant future. Sincerely, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified traveller

Good base before flying out of uk

Posted 12-Apr-2015
Stayed over night before flying to Las Vegas , it served it's purpose
Comment from Hotel Management
14-Apr-2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was pleased to see the good scores given but it is clear in some areas we could have done better and please accept my apologies. I have passed your post to the relevant managers for review and action. Kindest regards, Karen Ballam