Ratings based on 1,202 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad & Tobago

Very convenient hotel at airport.

Posted 27-Sep-2014
The staff was exceedingly helpful. Readily gave suggestions that made our check in for our flight the next day much easier. Family room was really very spacious with enough room for everyone and they were very accommodating when we requested early check in.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from uk

convenient for the airport

Posted 25-Sep-2014
Pros: near terminal. breakfast good.
Cons: wifi. comfy chair in room?
Signage from terminal poor. Good reception and breakfast. Room small but clean. Couldn't seem to find any free wifi which should really be standard these days.
Comment from Hotel Management
27-Sep-2014 by Karen, Hotel Management
Thank you for choosing our hotel and for the good scores and feedback. Hilton are currently negotiating WIFI charges and we expect an announcment very soon. Best regards, Karen Ballam
2 out of 5
by A verified traveller from Australia

Suggest you stay at the Marriot

Posted 23-Sep-2014
Pros: The breakfast was pretty good, except for the coffee
Cons: Improve your 'first impressions' process at check-in by making sure there is adequate staffing. Improve your maintenance so that everything works
Location: The restaurant at the Marriott is really good
The check-in process was pathetic. We had to wait in a queue for 45minutes while two of the six checkin stations at the counter were unattended. The queue grew twice as long as we waited. Clearly under staffed for the Hilton brand and not a manager in sight to take control. This is inexcusable for a hotel that, as the check-in clerk informed us, is always fully booked. We booked a 'standard double room' well in advance through Expedia, and can't help thinking the Hilton make their sub-standard rooms available early at lower rates. This is still the Hilton brand and one would expect even their 'standard' rooms to be of a high standard. But that wasn't our experience - After check-in we had to wait again as one of the two lifts wasn't working. The basin tap wouldn't turn off and trickled all ofer the vanity counter. The bath was rusty around the waste. The window curtains wouldn't slide in the track. One bedside lamp didn't work. The iron was missing and the ironing board was terrible. The wardrobe door dragged on the carpet.
Comment from Hotel Management
27-Sep-2014 by Karen, Hotel Management
Thank you for taking the time to survey the hotel and complete your post. I am so sorry that we clearly did not reach expectations on this occasion and assure you that your feedback and comments have been discussed with my senior management team. We have just completed a 420 room refurbishment programme and rest assured that the room you occupied is due for renovation. I do hope that you will not be dissuaded from visiting Hilton hotels again in the future. Yours sincerely, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Convenient to the airport

Posted 21-Sep-2014
The hotel is very convenient to the airport with direct access to the terminal. Room was clean and comfortable. Minor annoyance with the remote for the tv which even after a staff member checked it, failed to work greater than 3 feet from the tv.
Comment from Hotel Management
23-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton Gatwick for your accommodations, and for the very good scores given, they really are most appreciated. Very best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from Spain

Good hotel, very convenient got flyers.

Posted 21-Sep-2014
We only tend to stay here when we are between flights and Don't want to go too far from terminals. It is expensive but convenient.
Comment from Hotel Management
23-Sep-2014 by Karen, Hotel Management
Fantastic scores and thank you so very much! best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

It's ok for what it is...

Posted 16-Sep-2014
Hotel is very convenient for an early morning flight. We were just slightly disappointed as booked 3 x triple bed rooms (1 x double and 1 x twin) and only 1 of these rooms were available so we ended up with a twin room instead. We also asked for a cot beforehand which also was not in the room so a little more attention to the booking would have been appreciated - especially as we were in pur honeymoon and ended up in single beds!
Comment from Hotel Management
17-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton Gatwick and for taking the time to share your experience with us. I was sorry to read of the disturbance that you experienced. , your comments however have been passed to the relevant manager for immediate review and action. I do hope that you will not be dissuaded from visiting Hilton hotels again in the future. Best regards, Karen Ballam
2 out of 5
by A verified traveller

disappointed

Posted 13-Sep-2014
Pros: near airport
Hotel was very shabby and bed not comfortable wouldn't stay here again.We expected a much nicer hotel from Hilton
Comment from Hotel Management
17-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was very concerned and sorry to read the issues that you experienced and please accept my sincerest of apologies. Best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller from CAMBRIDGESHIRE

Gatwick Airport overnight stay.

Posted 13-Sep-2014
Pros: Everything.
Very clean and nicely decorated. Staff very welcoming. I found the long upward slope to the hotel very difficult as I was pulling heavy suitcase. Reception staff suggested I book "transport" for next morning and a wheelchair was ordered by Hilton through the Airport which transported me to check-in.
Comment from Hotel Management
19-Sep-2014 by Karen, Hotel Management
Many thanks for choosing us and taking the time to share your experience with us! I was very pleased to see such great scores and feedback. Best regards, Karen Ballam
Comment from Hotel Management
19-Sep-2014 by Karen, Hotel Management
Many thanks for taking the time to share your experience with us, I was very pleased to see such great scores and feedback , thank you very much! Best regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified traveller

BOOKED WITH EXPEDIA.CO.UK

Posted 7-Sep-2014
REALY GOOD LOCATION AND MEALS IN HOTEL VERY GOOD ON THE AIRPORT WALKING INTO DEPARTURES
Comment from Hotel Management
20-Sep-2014 by Karen, Hotel Management
Many thanks for choosing us and for the fantastic score given, we really do appreciate your feedback! Best regards, Karen Ballam
Comment from Hotel Management
20-Sep-2014 by Karen, Hotel Management
Thank you very much for choosing us and for taking the time to share your great experience with us. I was very pleased to see the fantastic scores! Best regards, Karen Ballam
Comment from Hotel Management
20-Sep-2014 by Karen, Hotel Management
Many thanks for staying with us and sharing your experience. I was please to read you had a great experience with us! Thank you very much for the fantastic scores. Best regards, Karen Ballam
Comment from Hotel Management
20-Sep-2014 by Karen, Hotel Management
Thank you very much for taking the time to share your experience with us. I was delighted to see such fantastic scores! Kindest regards, Karen Ballam
Comment from Hotel Management
20-Sep-2014 by Karen, Hotel Management
Thank you very much for choosing Hilton London Gatwick Airport and sharing your experience with us! I was pleased to see such great scores! Best regards, Karen Ballam
Comment from Hotel Management
17-Sep-2014 by Karen, Hotel Management
Thank you very much for such great scores and feedback! I was delighted to read you enjoyed your stay with us! Many thanks and Kind regards, Karen Ballam
Comment from Hotel Management
16-Sep-2014 by Karen, Hotel Management
Thank you very much for sharing your experience with us. I was very pleased to see such good scores. Best regards, Karen Ballam
Comment from Hotel Management
16-Sep-2014 by Karen, Hotel Management
Many thanks for choosing Hilton Gatwick are for the great scores given! Best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller from essex

very good efficient hotel for overnight stay

Posted 5-Sep-2014
Pros: professional but friendly
Location: used for pre flight stay. Attached to airport
Very good service. Nice meal. Room clean and good provisions.
Comment from Hotel Management
9-Sep-2014 by Karen, Hotel Management
Thanks for choosing us and for taking the time to share your experience with us. I was pleased to see your good scores and comment. Best regards, Karen Ballam
Comment from Hotel Management
9-Sep-2014 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was very pleased to see such great scores and thank you so very much! Kindest regards, Karen Ballam