Ratings based on 1,992 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location for Gatwick airport

Posted 7-Jul-2015
Check-in was very smooth and quick and done by a very pleasant member of staff. The room was clean and comfortable and check-out was also very quick which was good as we had a 6am flight to catch.
3 out of 5
Recommended
for Everyone
by A verified traveller from Canada

convenient to airport

Posted 5-Jul-2015
Pros: Close to airport and quiet.
Cons: More choice in restaurants.
Location: see above
Very disappointing meal in restaurant, but on complaining to Maitre d', we were dealt with fairly and with the minimum of fuss. Impressd with his actions and demeanour.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna, B. C.

Great location with a fantastic breakfast

Posted 5-Jul-2015
Pros: Convenience of the location makes this hotel an awesome way to complete your trip before leaving England.
Cons: Bed was like a bed of straw--not very comfortable. Memory foam or a mattress topper would greatly improve your night's sleep.
Location: Walk into the airport.
Check in was smooth and prompt. We got the B and B package and were very impressed with the breakfast which included typical English breakfast as well as pastries, real fruit juice, cereal, yogurt and many other choices too numerous to mention.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Canada

Convenient hotel to the terminal

Posted 4-Jul-2015
Pros: Nice clean,bright and airy. Ideal to the terminals
Cons: The cost of of restaurants and food services. Access to WiFi in the room.
Location: Not a hotel to stay if you plan to do the usual tourist attractions.
On arriving at the hotel early to check in we found that was a room ready. The staff were were very accommodating. The room was clean, bright & airy. Beds were very comfortable, the bathroom was a little small but supplied with toiletries and nice towels.A small fridge and a room safe is in the room. Not a good selection of TV channels. There was free access to computers to print boarding passes. In fact we were having a problem but a member of the staff was very obliging to help. The restaurants and room services were very expensive. There isn't any places to eat close by other than in the terminal which are also expensive so you are restricted on options. There is a cost to use the WiFi in your room but it is free in the hotel lounges.
Comment from Hotel Management
7-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Your post has been passed to the relevant managers for action and I really am so sorry that we did not reach your expectations. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller from Devizes

A Restful Night Before a Long Haul Flight

Posted 3-Jul-2015
On arrival we were welcomed by an extremely courteous trainee member of staff who dealt with us quickly and efficiently whilst engaging us in polite conversation regarding our forthcoming trip. The room was well equipped, clean and quiet, despite being at the airport. We woke fully refreshed and ready for the long flight ahead. A very pleasant stay that took the stress out of travelling.
5 out of 5
Recommended
for Couples
by A verified traveller from Brisbane Australia

Overnight stay at a Gatwick airport hotel.

Posted 3-Jul-2015
Pros: While more expensive than we would usually use, we found the hotel facilities and our ability to walk from the hotel to the airport terminal to be exc
Cons: No.
Location: We only used the hotel as an overnight stay prior to our flight home. However we did use the adjacent railway to spend a day in London at Greenwich.
We enjoyed our accomodation and meals at the hotel.
Comment from Hotel Management
7-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was pleased to see the good scores given and thank you so much. Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Fire Drill?

Posted 3-Jul-2015
Why was there a need for a fire drill that was not communicated in advance, when the front desk knew we wanted our sleep as we checked in early and had to pay 60 pound sterling fee for the pleasure of being woken up by an alarm!
Comment from Hotel Management
7-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Whilst we of course apologise for any inconvenience caused, I am sure you will appreciate that a fire 'drill' is required by law to ensure the future safety of our staff and guests, and there is never a good time to carry them out. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Relatively convenient once you find it

Posted 1-Jul-2015
Location: This is a hotel at the airport. Unless you have business or friends nearby your options are limited.
The advertising for this hotel made it sound like it was right in the South Terminal. However, you have to go outside, through the car park and on an elevator to get there. Really not far, but not as close as I had hoped. It is was a nice place to stay for an overnight layover. Comfortable. Welcoming staff. Excellent breakfast buffet.
Comment from Hotel Management
3-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick. I was pleased to see the good scores given and read your positive feedback and thank you so much. Kindest regards, Karen Ballam
2 out of 5
by A verified traveller from h

Smoked

Posted 1-Jul-2015
No non-smoking room available despite reservation. No soap in the room. No well functioning air conditioning. Not a good experience.
Comment from Hotel Management
3-Jul-2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Your post has been passed to the relevant managers for action and I really am so sorry that we did not reach your expectations. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for Gatwick Airport

Posted 1-Jul-2015
Pros: Location to the terminal meant no fussing with shuttle buses or taxis.
Location: Don't suppose there's much nearby apart from the airport or the railway station.
Check in was fine although they didn't have the room type I booked. I had my room changed which could have been why I couldn't log into their wifi in the room. As it was for one night and I arrived late I didn't bother to get it sorted.
Comment from Hotel Management
3-Jul-2015 by Karen, Hotel Management
Thank you for your post and for choosing the Hilton London Gatwick for your accommodation. I was absolutely delighted to see such good scores and thank you so very much. Your comments however have been passed to the relevant manger for review and we are grateful to you. Best regards, Karen Ballam