Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
79% of guests recommend
2.8 Room cleanliness
3.3 Service & staff
2.2 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom Bristol

Nice location, price reflects the quality.

Posted 21-Oct-2014
Pros: Friendly Staff. Location.
Cons: Ask people for surname before handing out keys. Door looked as if someone had recently broken into the room...not a nice thought!!!
Nice lady at check in. Room was small but adequate. Bathroom was clean. I didn't like the fact, that when we asked for the key, we just got handed it, without being asked for our surname. Slightly worrying, as you are not allowed to take the key with you... Breakfast was served in the basement. This was prepared to order and was ok. All in all the hotel had been recently decorated, but not with great care to detail. I would stay here again for one night or two maximum, as our room was overlooking the main road (a lot of noise, as to be expected in central London).
3 out of 5
for Getaway With Friends
by CRB

I'd probably look somewhere else

Posted 17-Jul-2014 on Hotels.com
I wanted to rate this higher, because the price wasn't bad, but there are deficiencies. The good: Rooms are clean, new towels brought everyday, they are small, but bigger than some reviews seemed to say, breakfast and Wi-Fi are included. Very convenient to Bakerloo line and Paddington Station. The iffy/sketchy: You leave the room keys at the desk when you leave and don't need identification to pick them back up!?! The breakfast dining area in the basement is very small and got really packed one morning (they do cook bacon and eggs on the spot for you, but not 5 star gourmet for sure). The included Wi-Fi is spotty and not particularly fast, which seems to be common around London. The room I booked for my friend seemed to have 2 hot water lines hooked up to the sink so he couldn't get cold water out of the tap. Also seemed to have some version of tiny ants(not bed bugs, we checked) going up and down by the radiator in both my and my friends room directly below. Lastly, just for people's reference, while this is near a pretty decent area of the city, this definitely is a multi-cultural neighborhood, lots of Indian and Middle-Eastern establishments nearby(had a great Indian dinner), and a very high population of Eastern Europeans seeming to stay in the hotel in the mid-July timeframe. If I book further in advance in the future, I'd go elsewhere, as a month out booking, I don't regret staying here for the price.
2 out of 5
by eadamsfrom Boston

Clean but tatty

Posted 19-Jun-2014
Clean sheets & towels. Deferred maintenance for many years; walls,rugs, curtains shabby. Smelled musty. One woman nice, other staff members not so much. Good breakfast.
1 out of 5
for Business Travellers
by A verified traveller

Disaster all round

Posted 18-Jun-2014 on Hotels.com
I went to stay at the Haven Hotel for one night (which was ridiculously expensive), getting the last room available "Double and two singles" -- however there were 4 single beds when I arrived, the room was not particularly clean, and was far more like a bad hostel than a hotel. I asked to move rooms to a clean one and with a double, they moved me to their sister hotel - the Winrose (two doors down) - equally bad. The lights didn't work, toilet seat was cracked, the hotel did NOT have an iron!! The bathroom was from the 80s, and had a hot-tub bath (which didn't work) and was hideously coloured. To make things really intimate the door/walls tot the bathroom from the bedroom are glass, and not very frosted (leaving little to the imagination). This was the most expensive hotel I have ever stayed in, It was also the worst hotel/s I have ever stayed in.
3 out of 5
for Personal Event
by Karlafrom California

Posted 18-Jun-2014 on Hotels.com
The hotel is totally uncleaned. It was horrible staying in a Room where you can feel and smell the dust. It is well-located but The building is really old and noisy
2 out of 5
by A verified traveller

Disappointing Stay at Haven

Posted 9-Jun-2014
Pros: Staff were pleasant.
Cons: Paint was dirty and chipped; door to bathroom was damaged; flooring everywhere was very well worn and looked dirty. Breakfast coffee was instant!!
Not good. The only positive was that the staff were friendly. Will not stay here again. Overpriced for what is offered.
2 out of 5
by Paris

Noisy and no working lift, near Edgware Rd station

Posted 3-May-2014
The room was noisy due to cars and buses and bathroom in need of lots and lots of redecoration. Receptionist was very friendly and there shops nearby and places to eat. Breakfast was English or Continental and was included, ok if on a budget.
3 out of 5
for Everyone
by yasufrom shizuoka-ken, japan

a short distance to a tube station and bus stops

Posted 30-Mar-2014
Pros: so so
Cons: facilities written above
Location: the london zoo,the British museum, city excursion and so on watching a premier league game and a musical
I was impressive with kind hotel staff but the facilities such as bath and ventilation were rather poor.
4 out of 5
for Students
by A verified traveller

Good bargain, comfortable, fairly convenient

Posted 24-Mar-2014
The Haven Hotel was clean and comfortable. The staff helped us check-in before the normal time, expediting the cleaning of our room. The room was small but not unusually so for a bargain in London. There was a lift for baggage. For security, keys are left at the desk when leaving the premises. The Haven is fairly convenient to Marylebone Station for trains and Underground. The neighborhood around it is fascinating and seems to have a large Lebanese population.
3 out of 5
for Shopping
by cherisefrom brisbane

Good location, not bad for a two star hotel

Posted 18-Mar-2014 on Hotels.com
Hotel Haven is fine for a two star hotel, it is quite expensive but the english breakfast on offer and good location, provides some value for the cost of the hotel. Staff were helpful and friendly, overall it was a decent stay :)