Ratings based on 22 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
3.4 Service & staff
2.1 Room comfort
2.2 Hotel condition
They paid and stayed.
by eadams from Boston
Clean but tattyPosted 19-Jun-2014
Clean sheets & towels. Deferred maintenance for many years; walls,rugs, curtains shabby. Smelled musty. One woman nice, other staff members not so much. Good breakfast.
by A verified traveller
Disappointing Stay at HavenPosted 9-Jun-2014
Pros: Staff were pleasant.
Cons: Paint was dirty and chipped; door to bathroom was damaged; flooring everywhere was very well worn and looked dirty. Breakfast coffee was instant!!
Not good. The only positive was that the staff were friendly. Will not stay here again. Overpriced for what is offered.
Noisy and no working lift, near Edgware Rd stationPosted 3-May-2014
The room was noisy due to cars and buses and bathroom in need of lots and lots of redecoration. Receptionist was very friendly and there shops nearby and places to eat. Breakfast was English or Continental and was included, ok if on a budget.
for Everyoneby yasu from shizuoka-ken, japan
a short distance to a tube station and bus stopsPosted 30-Mar-2014
Pros: so so
Cons: facilities written above
Location: the london zoo,the British museum, city excursion and so on watching a premier league game and a musical
I was impressive with kind hotel staff but the facilities such as bath and ventilation were rather poor.
for Studentsby A verified traveller
Good bargain, comfortable, fairly convenientPosted 24-Mar-2014
The Haven Hotel was clean and comfortable. The staff helped us check-in before the normal time, expediting the cleaning of our room. The room was small but not unusually so for a bargain in London. There was a lift for baggage. For security, keys are left at the desk when leaving the premises. The Haven is fairly convenient to Marylebone Station for trains and Underground. The neighborhood around it is fascinating and seems to have a large Lebanese population.
for Familiesby A verified traveller
convenient locationPosted 10-Feb-2014
Convenient location, friendly staff and nice breakfast. Room basic but was expected
by John from London
Go somewhere elsePosted 18-Oct-2013
Pros: Breakfast was included
Cons: All of it
Location: Try the other hotels nearby
Dirty room, smelly, small and expensive....................................................
for Business Travellersby Aamjunta from India
HAVEN, NOT HEAVENTPosted 15-Sep-2013 on Hotels.com
Location wise it is a very good Hotel. But, other facilities - no drinking water, small rooms, no chair in room, no extra electric connection even to charge your mobile and laptop, etc..... On a positive note, Good Breakfast and Wireless Internet Connection are available here. Can be considered if some one is travelling for a day to two trip... and alone of course, not with family.
for Personal Eventby JSC from Leeds
Great Location - Thats About it!Posted 23-Jul-2013 on Hotels.com
I hated every minute of it. We arrived, to be informed that I had to leave my car key at reception, so that 'whoever' could move my car as and when necessary. I declined the offered, after requesting that a safe spot be found for which a spot was found. The first twin room they offered us was on the small side. The second was a little better but still not satisfactory. Overall, the hotel needs a full refurb and should be called Bed & Breakfast not Hotel as it is certainly not.
by Dazza from New Zealand
Won't stay here again!Posted 12-Jul-2013
Pros: Nothing - if we could have moved elsewhere we would have. This is not a place to take a family.
Cons: Too much to list.
Perhaps my expectation was not right and I have paid more for an OK hotel but this place is not up to any standard. So many things were wrong. 1. We were given the key to our room only to find it wasn't ready when we arrived and we had to leave our bags in reception (not locked away) for several hours until the room was ready. 2. The room was not clean 3. Lots of things didn't work, lights bulbs out, toilet didn't flush properly, bathroom door need big shove to open. Day 1, we came back at night to find the window to the outside courtyard was left unlocked Day 2, we came back at night to find our room door agar Day 3, not all towels provided We had 2 adult and 2 boys in this room and we had booked a family room but it was really a double room with two single beds squeezed in. It was very difficult to move around the room. Because the window opened to the courtyard we weren't prepared to leave it open while sleeping so the the room was very hot and stuffy. One morning someone in the courtyard reached through the curtain of the open window!