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Reviews of Grange Blooms Hotel

3.5 out of 5
Grange Blooms Hotel
Montague street, 7, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 85 reviews" "
Rating 8 - Good. 48 out of 85 reviews" "
Rating 6 - Okay. 10 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with family
Disliked: Amenities, property conditions & facilities
We were bumped by the Grange Blooms hotel into their less attractive but nearby sister hotel, the Grange Whitehall. Great location, but a very average hotel, falling apart a bit.
Stayed 3 nights in Jun 2022
Response from Guestrelations manager on Jul 5, 2022
Dear Jonathan, thank you for taking the time to review your stay. We are glad you enjoyed your stay in our superb, central location.

4/10 Poor

Susanne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Grange Blooms Hotel on Nov 29, 2021
Dear Sir/Madam, Thank you for your feedback, we appreciate you taking the time to write about your recent stay with us. Best regards, Management

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got the hotel to book in at 2.15pm, the E-Mail confirmed that the book in time was 2.00pm. We were told by the receptionist that it was 3.00pm book in, I showed her the E-Mail and was told the room was not ready and if I wanted to complain then to contact head office. Totally unsympathetic and offered no apology at all. The Duty Manager Fruzsina then stepped in and was the polar opposite, helpful, apologetic and offered us a free breakfast. The hotel was lovely, it was a shame that the receptionist gave such an unfriendly and unforgiven welcome to the guests.
Stayed 1 night in Oct 2021
Response from Grange Blooms Hotel on Oct 26, 2021
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

8/10 Good

Patricia Marie, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an ideal location and very quiet. Room 310 overlooked a quiet courtyard and the back of the British museum. It’s an old London building, so don’t expect the most modern amenities - but the trade off is well worth it. I’d recommend it highly.
Stayed 2 nights in Sep 2021
Response from Grange Blooms Hotel on Oct 7, 2021
Dear Patricia, Thank you for your feedback. We look forward to having the opportunity to welcome you in the near future. Best regards, Management

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Quality of Room
Having been moved at last minute from the Grange Bloom to the Grange White Hall with no reason, we were put into a room that can only be described as the staffs overnight quarters. Having booked a nice looking kings size double room at the Grange Bloom, we found ourselves in a small rom with a drop bed bed that was 1ft off of the floor, uncomfortable as poor quality.
Stayed 1 night in Jul 2021
Response from Grange Blooms Hotel on Sep 8, 2021
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)​ For any further assistance, please contact Grange Reservations.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden
Stayed 1 night in Jul 2021
Response from vh on Jul 6, 2021
Dear Sir/Madam, Thank you for your feedback. Best regards, Management

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Helpful staff, clean room
Stayed 2 nights in Jun 2021
Response from VH on Jun 15, 2021
Dear Matthew, Thank you for your feedback, we really appreciate you taking the time to write about your recent stay with us. Best wishes, Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Grange Hotels - Montague St
Redirected to Grange WhiteHall (next door) - as has been normal this year. Convenient location on a quieter street (although there is some bus traffic) and good price for the size of the room in this area. Welcoming and friendly service with a basic grab-and-go breakfast still being delivered to the room.
Stayed 1 night in May 2021
Response from Central Reservations Grange Hotels on May 24, 2021
Thank you for providing your score & feedback on Grange Hotels. It is wonderful to receive your compliments & suggestions. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

tanya

Liked: Staff & service
Stayed 2 nights in May 2021
Response from VH on May 27, 2021
Dear Tanya, Thank you for your feedback. We look forward to having the opportunity to welcome you in the near future. Best regards, Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2020
Response from Robert, Central Reservations Grange Hotels on Dec 7, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. We look forward to your return to Grange Hotels on another occasion.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to CHINESEVIRUS the trip was cancelled but I never received a credit from Grange Blooms Hotel!!!!!!!!!
Stayed 3 nights in Oct 2020
Response from Grange Hotels on Oct 19, 2020
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

8/10 Good

ElinorTerrell, Manchester, NH

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The Inn was a lovely visit. The stairs to our room, The Manor are steep so not advisable to anyone over 50 . The room was lovely. We were a little disappointed with the jacuzzi. It’s is a bathtub with jet sprays. Definitely not a two person tub that we were hoping for. The staff is good although the Asian girls had trouble understanding English. The gardener was very nice and considerate to guests walking by and such. The food is outstanding. The best my husband and I have enjoyed. The breakfast and dinner was amazing. The food is worth the visit alone.
Stayed 3 nights in Oct 2020
Response from Grange Hotels on Oct 16, 2020
Thank you for providing your score & feedback. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to London at Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Grange Hotels on Sep 2, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot!
Hot and no AC. Everything outdated and tiny fan.
Stayed 3 nights in Aug 2020
Response from Grange Hotels on Sep 2, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

8/10 Good

Tracey, Newcastle upon Tyne

Business traveller
Liked: Cleanliness, staff & service
Transferred to Whitehall Grange next door same company. Helpful friendly staff. All Covid measures in place. Grab and go complimentary breakfast due to change of hotel. Great value for location. Only thing I found needs improving is my kettle did not switch off when at boiling point. Difficulty in adjusting water temperature for bath and shower. Window needs some repairs rotten frames and when trying to open and get fresh air had broken bolt so needed assistance. Bed comfortable
Stayed 2 nights in Aug 2020
Response from Grange Hotels on Sep 2, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

2/10 Terrible

Mike, London

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty rooms, the carpet smelled of urine and the bed was so u comfortable that it was impossible to sleep. Also on expedia it shows the rooms as air-conditioned however only 2 rooms are airconditioned on the ground floor and they had a weird pull down bed which was horrible to sleep on. They showed us other rooms which all smelled horrible and were boiling hot even though outside temperature was cool but something in the rooms made them very hot so we opted for thr dirty uncomfortable air conditioned room but after one night it was so unpleasant that we decided to book and go to another hotel. Had originally booked for 3 nights but left after the first only, also expedia assured me a refund and Have recorded chat from the expedia agent that after checking out the second day they will issue me a full credit card refund for the unused nights, but once I checked out and asked expedia to proceed with the refund, they refused to do so, highly uproffessional on part of expedia to first assure me of a refund then back out. But whatever, they can keep my money if it makes them richer , seriouly though this is an unliveable dirty 1 star hotel with broken rooms, dirty carpets, dirty mattresses , mouldy smells everywhere ...good luck staying open for long after all the bad reviews they are getting here. And very bad attitude on part of expedia as well to refuse a refund after first promising it initially and I have full recorded proof of that.
Stayed 3 nights in Jul 2020
Response from Grange Hotels on Sep 2, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is close to the British museum and walkable to other attractions. Many places to eat around and staff were very helpful. The room is a bit outdated but we didn’t mind since we spend most of our time out sightseeing.
Stayed 3 nights in Mar 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, excellent hotel & location.
Stayed 1 night in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & compliments on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place, friendly staff, ideal location, some details could need a bit of updating but generally very good value for money.
Stayed 2 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There are several linked townhouse hotels and the picture on the site is the one down the street, not the one I stayed in. The room I was in was quaint and doesn’t have a lot of the typical hotel amenities you might expect. But overall it was a good experience.
Stayed 2 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Covadonga, Hamden CT

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and nice The location is fantastic
Stayed 3 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
The staff were excellent and the room was tidy and comfortable. The proximity to metros and the British Museum were a plus.
Stayed 2 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lovely area and very good access to the centre of London via Russell Square Tube Station.
Stayed 2 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Andy, Salamander Bay, Australia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position with many dining options within a short walk, but still retaining a quiet, classic refined streetscape. There are better breakfast options available than the expensive associated nextdoor property which provides breakfast for the hotel, for example try the cafe in Russell Square Gardens. Short walk to Tube, buses outside the door, and hotel backs on to British Museum.
Stayed 3 nights in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quaint hotel on a quiet block close to the british museum and the tube. The bed was comfortable and the room had many teas to choose from which was a nice touch! I would definitely come back for a well priced, well maintained, centrally located hotel in London!
Stayed 2 nights in Feb 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

6/10 Okay

B

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was sold as a executive suite with a king bed . We then realized the “king bed” was two full size mattresses pushed together. The mattresses were uneven with the edges , right in the middle of our sleeping space.. definitely uncomfortable . Other than that , the room itself had the basic amenities but cleanliness could’ve been improved also .
Stayed 4 nights in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The property is dated and could do with modernising. It’s over priced , considering ours was a ‘ superior’ with king size bed the room you couldn’t swing a cat wouldn’t like to see a standard room .
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, walking distance form kings cross / euston and oxford street, clean and friendly and good price
Stayed 1 night in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Fantastic staff, very helpful and friendly
Stayed 2 nights in Jan 2020
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Maria T.

Liked: Cleanliness, staff & service, room comfort
Excellent small hotel just off Russell Square
I was booked into this hotel by my employer for work for two nights and booked an additional night myself so I could visit some attractions. The hotel exceeded my expectations on a number of levels: 1. Location it's just off Russell Square, five minutes walk to the Underground, leafy streets all around and plenty of shops and restaurants a stone's throw away. It backs onto the British Museum which was handy. It seemed very safe to walk around the locality (subject to the usual precautions) and I enjoyed having a stroll both during the day and after my evening meal. It was very quiet at night. There is a bus stop right outside where I think the night bus stops also. 2. Amenities and cleanliness: Everything you need is provided from toiletries to tea to papers. There is a nice bar and a garden which I imagine would be much used during fine weather. This hotel is part of a group of small hotels with sister establishments having restaurants and leisure facilities. The communal areas and my room were clean and tidy. 3. Staff: Reception and housekeeping staff were friendly and everything seemed to run smoothly. 4. Price: good value for money. I usually stay at a more well-known hotel chain and pay twice the price. Only one negative comment: My room was quite dark even with the lights on this probably isn't an issue during the summer and could be resolved by having a couple of table lamps. I will definitely use this hotel on future trips to London.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments & suggestions. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Michelle L.

Liked: Cleanliness, staff & service, room comfort
Fab weekend
From the initial booking Grange blooms customer service was exceptional.Ella Bigot was extremely helpful and prompt with her reply to my queries. Check in was great, room ready two hours early and we were also treated to a cake for my partners birthday. We didn't stay for breakfast as it seemed expensive at £47 for two full English when you can pay 5,95 down the road. Room was clean and comfortable, great visit
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Back to College Mom

Liked: Cleanliness, staff & service, room comfort
Great Research Trip
Everything was wonderful except for the free internet service, which was for only a thirty minute period, requiring additional sign-on. Great hotel, staff, and service!
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Angel G

Liked: Cleanliness, staff & service, room comfort
Great Hotel Patchy Wi-fi
London is always an expensive place to stay, and I chose this hotel for two reasons - it's in Bloomsbury, which is my favourite part of London, and it's one of the cheaper hotels available. The hotel exceeded my expectations - it is a townhouse next to the British Museum, and the room is gorgeous. The hotel is easily accessible from Russell Square Station (since it is on one corner of Russell Square itself), and walking distance from Kings' Cross (if you have heavy luggage remember that Russell Square Tube Station requires you to lug those luggage up (and down) some stairs whereas Kings' Cross is fully accessible). It is also within walking distance of Holborn. The only quibbles (and they are quibbles!) are that the free wifi can be very slow and patchy, and that you need to lug your luggage up some stairs to get into the hotel lobby. Not deal-killers and I really don't have an issue with the stairs, but someone with heavy luggage or who needs a wheel-chair or pram etc may want to take note of that.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Kitty L.

Liked: Cleanliness, staff & service
Fine for what it was
The room was quite small, but had everything it needed. It was unfortunate that the key card machine had broken, meaning access to the rooms were by the concierge, but wasn't a big deal. The tea/coffee facilities were fine, bed was comfy but the biggest draw back was the noise. The walls are paper thin, so any doors being shut reverberate through the hotel, which isn't great when guests are leaving very early in the morning, or getting in very late at night. Take ear-plugs. The WiFi wasn't particularly strong and dropped out. Overall OK, but would not have been impressed had we paid the advertised price.
Response from Grange Hotels on Aug 3, 2020
Thank you for taking the time to share your experience of Grange Blooms Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

8/10 Good

Elizabeth S.

Liked: Cleanliness, staff & service, room comfort
One night London trip
The hotel had very nice rooms and staff. They had fresh fruit in the rooms which was nice and they also held our bags the next day for us while we walked around. Very close to 2 separate tube stations which made it very easy to get around. The only problem I had was that there was no wash cloths in the room, but I am unsure if they would have brought us some because we did not phone room service and ask.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Molly Q.

Liked: Cleanliness, staff & service, room comfort
Great room
The hotel is close to the Great Bratish Mesuem, the room was very neat, and it is totally worthy for the price.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

SM78

Liked: Cleanliness, staff & service, room comfort
great location
The location is walking distance to museum and restaurants. The hotel is an old building and rooms are very small but I planned to stay at this hotel for the charm and I was satisfied. If you are looking for a big comfortable room or if you are a tall and big person avoid this hotel since the bathroom is very small for a large person.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments & suggestions. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Tagger3

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Very helpful staff. Clean and pleasant room. Overhead fan didn't work but a desk fan was provided quickly.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

The modern wanderer

Liked: Cleanliness, staff & service, room comfort
Quaint hotel in lovely neighborhood
I love Bloomsbury and it was complimented by a wonderful stay at The Grange. Accessible location, the staff were welcoming, cozy room, and great views around the hotel. Next door to the British museum and Russell Square. Convenient locations to multiple tube stations depending on your preference of the day. I did not get a chance to explore bar& restaurant but I am certain it was a nice addition to the property. Only disadvantage is the wifi charges.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Tom22

Liked: Cleanliness, staff & service, room comfort
Great boutique hotel
Great neighborhood location, away from busy street traffic yet only two blocks from Russell Square "Tube" station and around the corner from the British Museum. The room was comfortable and large by European standards. A converted townhouse, the hotel is small and non-institutional. The bathroom was very modern. The bed was queen-sized, essential for someone tall like me. My only complaints were two: sound carries between rooms, so I could hear a rather loud neighbor; while the bathroom lighting was bright, it was poorly placed for shaving.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Husband, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel was excellent within comfortable walking distance of Museums, theatres and Covent Garden. We walked from Victoria Station in 50 mins! We would recommend this hotel to anyone.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments & suggestions. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Comfortable good location.
Room was small but well equipped, nice tea tray and good selection. Bed was a bit soft but we had a peaceful nights sleep.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

8/10 Good

Rentslies

Liked: Cleanliness, staff & service, room comfort
An enjoyable stay
The hotel was in a very convenient location for what we wanted to do. The staff were helpful and we would stay again.
Response from Grange Hotels on Aug 3, 2020
Thank you for providing your score & feedback on Grange Blooms Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.