“OK but not wonderful”

We stayed at this hotel for about 9 days. While the location is great (right near the Queensway station), close to Internet Cafe, restaurants, small supermarket and close to the Swan Pub, the hotel is lacking in some areas and needs work. The window in our room could not be opened so we had to use the air condtioning and then were too cold at night. The doors have deadbolts but it doesn't work and apparently we were told all the rooms have deadbolts that don't work ! The in-room safe is not bolted down so it can easily be removed (we never used it). When we requested another room, we were refused. The maid service was very good and the hotel staff was always polite, helpful and pleasant. If you do not have breakfast included in your room rate, it is very expensive at the hotel so eat out or buy milk and cereal (there is a small fridge in the room). Would I return - only if I had a room with a window that could be opened and a working deadbolt on the door.