Ratings based on 761 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom padova

Ottima posizione, struttura storica ma funzionale.

Posted 23-May-2015
Ottima la colazione, stanza singola davvero troppo piccola. Personale molto cordiale.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Very nice and historical hotel

Posted 21-May-2015
Pros: Really liked the lobby, the staff, and the heated bathroom floors. The staff is also extremely nice and helpful.
Cons: Would be nice if the scuffs on the walls were removed. Improving the WiFi is a must to cater to the business guests.
Location: There's plenty to do nearby, you won't be bored. Near a tube stop. Can easily get to Portebello Market, Kensington Palace, and much more.
The lobby and main areas of this hotel are breathtaking! There's also a lot of history to the hotel, which of course adds to it's interest. The rooms are very nice, although quite small, although I believe that's normal for London. The WiFi was spotty and made me log back in every time I locked my phone or iPad. Staff was very nice and attentive to anything we needed. The hotel is located almost on Hyde Park, which provides many beautiful strolls! All around great experience!
3 out of 5
by A verified traveller

Hotel in Toplage mit Super Lobby!

Posted 19-May-2015
Pros: Lobby, freundliche und hilfsbereite Mitarbeiter.
Location: Nähe zum Hyde Park und Notting Hill, 3 U-Bahn Stationen ins Zentrum.
Sehr freundliche Mitarbeiter, alles hat gepasst bis auf die winzigen Zimmer!
3 out of 5
Recommended
for Couples
by A verified travellerfrom Vancouver

Average hotel, small rooms.

Posted 17-May-2015
Pros: Wifi
Cons: Staff attitude
Location: Excellent location, but overpriced for the area
Hotel is overpriced for the area, breakfast £15 !! Rooms are small, staff are trained to be polite, but the answer is alway NO, should you request anything. Rooms are clean, WIFI is reliable and fast. Location is excellent, the streets are filled with hotels , shop for best price.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location to 2 tube stations

Posted 10-May-2015
I stayed here with a friend for 5 nights. This hotel is SO close to both bayswater and queensway underground station which was so helpful. Around the hotel are many restaurants and grocery stores as well. The hotel was clean, the staff was helpful when we had questions, etc. The room was small which was to be expected and we stayed on the first floor and unfortunately could hear EVERYTIME the people above us moved, it sounded like an elephant. Before we checked out we decided we wanted to come back again to london at the end of our Europe trip so we booked 2 more nights at this hotel. Unfortunately, when we checked in later on we were transferred to another hotel because they had overbooked. It was very frustrating to have lugged all of our baggage to this hotel to then find out we were being transferred. They did pay for the taxi to the new hotel and provided us with complimentary breakfast.
1 out of 5
by A verified travellerfrom roma

135 euro rubati camera come una cantina.

Posted 2-Mar-2015
Sono stato una notte in questo hotel il 27/02/2015 ho pagato 135 euro per un hotel 4 stelle che dalle foto sembra tipico e di lusso quando invece ho dormito una notte in una cantina al sotto interrato ! Freddissimo perché dalle finestre entra l aria ! Ladri ! Hotel che vale molto meno ! non avrei mai pagato 135 euro per dormire in uno scantinato
4 out of 5
Recommended
for Couples
by Richardfrom Hethersett, Norwich

Good Time Had in this hotel

Posted 1-Mar-2015 on Hotels
Very enjoyable but room rather small. the history of the building was interesting
5 out of 5
Recommended
for Families
by A verified traveller

Fint hotell

Posted 1-Mar-2015 on Hotels
Perfekt hotell för mamma/dotter resa. Vacker Downtown abbey känsla! Nära tunnelbanan när man kommer hem med shoppingpåsar. Restauranger i närområdet. Perfekt service!
4 out of 5
Recommended
for Couples
by Jonathan

This traveller left a rating score only Posted 23-Feb-2015 on Hotels
4 out of 5
Recommended
for Families
by Theresafrom Göteborg

Rekommenderas

Posted 22-Feb-2015 on Hotels
Det här är ett riktigt mysigt hotell inrett i gammal engelsk stil med nära till tunnelbanan och Hyde Park/Kensington Garden. Jag och min dotter bodde fyra nätter i ett Club Room inrett med två riktigt sköna enkelsängar, ett skrivbord, tv och garderob med säkerhetsskåp. Rummet var ganska litet men efter vad jag förstått ändå lite större än ett vanligt dubbelrum. Vi betalade 12 pund per person för frukosten (15 enligt prislistan) som var helt ok. Det finns en mysig 'teaterbar' där man kan koppla av på kvällen och ett litet sällskapsrum där de hade kvällsföreställning ett par kvällar (magic hour) som vi inte gick på. Wifi funkade fint överallt på hotellet. Det enda negativa jag har att säga om hotellet är att de reserverade pengar för en natt på mitt konto i över en vecka, ifrån två dagar före avresan till ett par dagar efter hemkomsten.