Ratings based on 283 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from Canada
Two nights for two at Grand Royal Hyde Park HotelPosted 3-Aug-2014
I almost had a great super and excellent time save for a missing shower curtain or substitute...not sure if this is standard but it got to me a lot...I'm pretty tall and wide handed so I would have loved to have something to stop me from messing up the floor and having to wipe that clean instead of enjoying my vacation.
by A verified traveller from Bristol
Not impressed!Posted 19-Jul-2014
Pros: The staff
Cons: Where do I start...
Location: Location was key to booking this hotel.
Over priced for what you get....a broom cupboard. Staff are nice and considerate but this does not change the hotel facilities...."bijou" to put it politely.
for Everyoneby A verified traveller from Los Angeles, California
Loved it!Posted 16-Jul-2014
Fantastic location and staff. Very close to tube station (which was convenient for suitcases) and bus stops. Very small room, but clean and modern.
by A verified traveller from Lincolnshire
Business tripPosted 16-Jul-2014
Cons: Staff who can properly understand English would help
Tried to cancel me with 3 hours notice Problems checking in Staff enetered my room in the middle of the night with a follow up phone call, both whilst I was asleep No proper apology or recognition of inconvenience the next morning No ability to offer early breakfast Tiny room
for Everyoneby A verified traveller from Glasgow
Euan & Nadine love getawayPosted 8-Jul-2014
Just stayed at the hotel from the 05/07/14 to 07/07/14. We stayed in a deluxe double room on the ground floor. Room was a bit small but very clean. View from the room was none existing as we were looking onto the back of the hotel. Not enough staff on at the front desk and they seemed to not know what they were doing at times. Overall great location to base yourself but may look at other hotels first before booking this one.
for Everyoneby A verified traveller
Excellent location and friendly staffPosted 6-Jul-2014
Chose the hotel for the location and it didn't disappoint being only a short distance from the 2 tube stations. Access to Hyde park and a short hop to Paddington station too. The pictures are accurate and overall could not fault the hotel for cleanliness and staff assistance. We experienced a leak in the hallway during the night with water dripping from the ceiling. The staff were quick to apologise and helped us move to an upgraded room, after checking on the status of the one above us, of course!
by A verified traveller from Bristol
Good location, small room and uncomfortable bedPosted 5-Jul-2014
Pros: The staff were very friendly on both arrival and departure.
Cons: Replacement of both the pillows and the mattress.
Location: Street away from tubes for the Circle and Central lines. Kensington Gardens is just a few minutes walk.
My husband and I booked this hotel for an overnight stay in London. We were mainly looking for a reasonably priced hotel where we could spend a comfortable night. The location of the hotel is perfect being just a street away from Bays Water and Queensway tube stations. The high street is also a very short walk, with everything you'd need if you didn't want to stray too far from the area. We originally booked a double, but we were upgraded to a Club Room. The room was very smart and clean, but both the main room and the bathroom were very small. The bed was a small double, with very hard pillows and mattress (which we found was badly in need of replacement). The size of the room wasn't an issue, but unfortunately the discomfort of the bed did mean a restless night.
for Everyoneby A verified traveller from santigao
Very nice hotel !Posted 31-May-2014
Cons: Just the floor !
Very good price / performance. Very small but clean and comfortable beds. Near the subway, buses etc. Nice staff. Would happily stay again !
for Business Travellersby A verified traveller
ballsy pricingPosted 22-May-2014 on Hotels.com
A nice hotel in a nice location. 1. They we're doing some updating. I wish this was more evident in the Hotels.com write ups. A bit pricey for a deluxe single meant 6 X 12 foot room with 4 X 4 attached bath. For over 900$ for 4 nights over a weekend. I'm thinking not best value. They did have free Internet and seemed to be only slightly over priced to competitors. If competition's rooms are big enough to swing a cat then.... Also, travelers should be on alert I'm finding that hoteliers are not providing Hotels.com guest with their best room/for price and level. I have challenged this when checking in and got what I deserved.
for Familiesby Elizabeth & Dianne from Tidewater, VA USA
Beautiful public spaces, tight roomsPosted 20-May-2014 on Hotels.com
Great location across from Kensington Gardens and just around the corner from 2 good tube stations. The neighborhood is a multicultural, vivacious experience with something for everyone. The BigBus Hop-on, Hop-off picks up just down the street. Staff was very friendly, always trying to be helpful. Public spaces were full of old world charm and breakfast was incredible if slightly pricey. Save yourself a couple £ and buy it in advance. But on the negative, we were in a club room ground floor that stayed cold with a dreary view of a small courtyard with no direct sun and only used for storage of old water bottles. With just a couple plants, It could be so quaint. Instead, Clear glass made for embarassing moments when they started showing workmen the area early AM and I was just getting dressed. If the beds were six inches shorter, we probably wouldn't have felt as claustrophobic but as it were, our shoulders brushed the walls just to walk from the desk to the bathroom. They used every available space in the bathroom and the tubs are deep and comfy but truthfully, I've been in bigger ones in inside rooms on a cruise ship. If you want a washcloth, bring your own. I'd love to give them a better review, the staff were incredible and public rooms were dreamy but the bedroom suites would make you long for the spaciousness of Harry Potter's cupboard under the stairs. My best advice is to check your room before signing on the dotted line.