Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Seattle

Clean hotel, horrible internet

Posted 27-Jan-2015
Cons: Definitely internet connection speeds
Location: It's close to a busy road full of restaurants and shops.
The hotel was in good condition. The worst part was the internet connection. It took over a minute to load webpages that would normally take less than a second to load on my home connection. I got differing responses when I talked to the front desk. Some people told me that's expected while others told me it was being worked on currently. I stayed at the hotel for two days and it was roughly the same both days. The best time to use the internet was after 1am. I did a benchmark test at the best time, estimating the connection speed to 1mbps download with 0.25mbps upload.
5 out of 5
Recommended
for Everyone
by A verified traveller

高級感のあるホテル

Posted 17-Jan-2015
ロビー、概観、客室いずれも高級感のあるきれいな作りで、快適にすごせます。 若干部屋の中が狭いですが。
4 out of 5
Recommended
for Everyone
by A verified traveller

Accanto ad hyde park

Posted 13-Jan-2015
Ho soggiornato in questo hotel per 4 notti, il personale è stato molto cortese all'altezza di un quattro stelle e la camera (anche se di dimensioni ridotte) pulita e munita anche di un bollitore. Con una passeggiata di circa 20 min è possibile raggiungere Oxford street, e in 10 notting hill. Consigliato!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom blackpool

Lovely stay

Posted 11-Jan-2015
Very nice hotel a little warm but would come again
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Lille

Un hôtel au style typiquement londonien,bien situé

Posted 7-Jan-2015
Pros: Nous avons adoré le style général de l'hôtel avec une décoration de style londonien,sympa quand on recherche un peu d'authenticité.
Cons: Nous ne trouvons pas utile d'imposer des améliorations puisque le service apporté correspond à nos attentes...
Location: Le quartier se trouve dans un quartier calme et tranquille à proximité du métro.Notting Hill est tout prêt,il est incontournable et magnifique à voir.
Malgré notre arrivée tardive(minuit),nous avons été reçu très chaleureusement par le personnel.Nous avons pu être renseigné très rapidement des activitées et des services à proximité.L'ensemble de l'hôtel est placé dans un quartier très calme et la décoration soignée nous ont mis en confiance! Nous avons été agréablement surpris par la qualité et le soin apporté aux chambres,tout le confort nécessaire dont nous avions besoin s'y trouvait.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Næstved

Juleferie i hyggelige omgivelser

Posted 30-Dec-2014
Meget professionelt personale, dejligt rent og komfortabelt værelse, god kombination af gammelt og nyt, beliggende tæt på undergrundsstationer der gør det utroligt nemt at komme rundt i hele london. Dejlig park og gode lokale madoplevelser lige uden for døren
5 out of 5
Recommended
for Everyone
by A verified travellerfrom san francisco

Hyde park on your doorstep

Posted 27-Dec-2014
Loved it! Cozy hotel and conveniently located to two tube stations. Queensway & Bayswater depending on which line you need! Hyde park is a beautiful walking park right outside the hotel. Great staff! My dble room was tiny (expected in a city like London) but fine for one person! Free wifi and coffee in the room was a nice touch! Skip the hotel breakfast overpriced and not the best food...There plenty of cafés w/ decent food around.. Try the Persia kitchen around the corner for dinner.
2 out of 5
by A verified travellerfrom Edinburgh

moved to their sister hotel

Posted 22-Dec-2014
Pros: convenient location
Cons: customer care
Location: near Queensway, lively restaurants/bars near Hyde Park
despite booking in Oct for 3 nights, on arrival early in the day,we were told there were no rooms available,and we would be accommodated in their sister hotel the Shaftesbury ,2 minutes walk away, with the addition of complimentary breakfast. The room there was small,and the lobby/reception was poorly appointed. On the internet that afternoon, the room we were being offered , including breakfast at two thirds of what we had paid. We returned to the Grande Royale ,and raised this discrepancy, and were offered an upgrade to a club room in the Grande Royale, at the original cost. This was adequate but small. The whole process took more than 1 hour to sort out, including a 20 minute wait for our suitcases to be brought from the luggage store, with no explanation for the delay
1 out of 5
by A verified traveller

Feaces on the toilet seat

Posted 21-Dec-2014
There was poo on the toilet seat and pubic hairs on the floor. The room was small and the internet too slow. I paid £100 for a 0 star experience.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

Beautiful building, close to central London

Posted 19-Dec-2014
Pros: Bed, reception.
Cons: Attentiveness
Location: Close to Hyde park
Mildly welcoming staff, cramped room and bathroom, lovely architecture and comfortable bed. Somewhere to stay for an evening which is pleasant.