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Reviews of Grand Royale Hyde Park

4 out of 5
Grand Royale Hyde Park
1-9 Inverness Terrace, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 559 out of 1532 reviews" "
Rating 8 - Good. 485 out of 1532 reviews" "
Rating 6 - Okay. 242 out of 1532 reviews" "
Rating 4 - Poor. 124 out of 1532 reviews" "
Rating 2 - Terrible. 122 out of 1532 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting history to property. Clean and convenient to transit and sightseeing as well as souvenir shopping. Headboard of bed needs replacement.
Stayed 3 nights in Apr 2024

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has some positives the staff dealing with breakfast service are a joy. Less so reception staff who have little interest in their guests. The rooms were adequate but not if you have luggage for more than a long weekend. Storage is limited. It is very handy for tube links to all London sites. Lots of places to eat so enjoy the breakfast and eat off site!
Stayed 3 nights in Apr 2024

6/10 Okay

Mary

Stayed 8 nights in Mar 2024
Response from . on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sabryna

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small. Other than that, it was great.
Stayed 6 nights in Mar 2024
Response from Marcel on Apr 7, 2024
Dear Sabryna,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness
The room was barely larger than a cupboard. It was shabby with the curtain hanging off the rail and the voiles dirty and damaged. The access into the bathroom was tight and needed manouvers to get to the toilet. Not good.
Stayed 2 nights in Mar 2024
Response from . on Apr 4, 2024
Dear Ian,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Grand Royale Team

6/10 Okay

Junko

Stayed 3 nights in Mar 2024
Response from . on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kasey

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A few reflections on staying here. Bed, very small. Horrible view from our window of a back alley that was very dirty. Everything really small and minimal. We don’t usually linger on our hotel rooms when traveling so it was a fine place to sleep, but front desk definitely wasn’t overly friendly-unapproachable
Stayed 3 nights in Mar 2024
Response from . on Mar 21, 2024
Dear Kasey,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant and I would cherish the opportunity to discuss your feedback in detail.Kind Regards, Grand Roayale Team

10/10 Excellent

heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the architecture of this lovely victorian hotel . The hotel is in a lovely area which is quiet it has plenty of dining options and it has plenty of transport options - 3 buses and 2 tubes and within walking distance of oxford street for shopping
Stayed 3 nights in Mar 2024
Response from Marcel on Mar 18, 2024
Dear Heather,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Good

Clive

Liked: Cleanliness, staff & service
Ever been in a smaller room
Stayed 1 night in Mar 2024
Response from Marcel on Mar 18, 2024
Dear Clive,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

4/10 Poor

Nathalie

Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel has good potential due to its location. However the beautiful old building is in need of some major redecorating: we had some mould around the handwashing basin & in 2 corners of the bath. The window has not been painted or cleaned for a very long time (ie brown muck on painted parts). The electric sockets tend to move when trying to unplug a charger. The deluxe room was super small. All in all, not of a 4* hotel, even for London standards.
Stayed 2 nights in Mar 2024
Response from Marcel on Mar 14, 2024
Dear Nathalie,Thank you for taking the time to share your feedback! I am pleased to hear that the hotel location and the building contributed positively to your overall stay. On the other hand, please accept my sincere apologies about your unpleasant experience due to the room provided. Had we only known about your discomfort during your stay, we could have easily resolved the issue by providing a different room suitable for your needs. I do hope that I would have the pleasure of welcoming you back again in the not too distant future and overlook your entire stay for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Marcel on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ennio

Stayed 4 nights in Feb 2024
Response from . on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kristina, Markham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the hotel is really lovely - our room was an upgraded “Club Room” in the basement with a view of the dumpsters. Comfortable beds and clean - but so loud at 7 in the morning when the staff sorted the garbage into the dumpsters. Were we relegated to the dungeons? Felt like it. When arriving/leaving the hotel, we felt like telemarketers calling during dinner - unwelcome. Very weird vibe from the staff - not once were we greeted with a smile, nod or a polite hello (despite saying hello). One notable exception - a friendly welcome to the delicious English breakfast. The Theatre Bar is charming with its little stage and decor. But again, the bartender didn’t engage at all. Perhaps she didn’t speak English? I wouldn’t know because she didn’t even speak to tell us the price of our drinks - just turned the Interac terminal to face us. I’ve stayed here previously (5 years ago) and it has changed drastically. It’s still a gorgeous looking hotel but the staff don’t seem to like the guests or each other. Not sure that I would stay here again? While it’s a gorgeous old hotel with a cute little bar, with a fab location close to Hyde Park, and walking distance to pubs and 2 Tube stations - it’s unfortunate that the staff are so unwelcoming.
Stayed 3 nights in Feb 2024
Response from Hazel on Mar 5, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

LaAndria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 10/10
Stayed 1 night in Feb 2024
Response from Marcel on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LaAndria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first solo trip out of the country and this hotel is the best! I will be here every time I’m in London.
Stayed 1 night in Feb 2024
Response from Marcel on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Even though I am a loyal customer to this hotel chain, I was given a room on the top floor with a tiny window and an aircon that didn't cool the room down. Still ongoing issues with my payment, as I was charged twice for my stay and the issue still isn't sorted
Stayed 1 night in Feb 2024
Response from Marcel on Feb 23, 2024
Dear Michael,Thank you for your feedback! As i mentioned trough the email, we have risen this issue with our accounts team, and they are working to fix the issue with the payment.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this hotel, lovely staff, beautiful hotel x
Stayed 2 nights in Feb 2024
Response from Marcel on Feb 19, 2024
Dear Alison,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
I’ve been staying at this hotel for over 20 years and it’s the best value for money in London, in my opinion. Great restaurants nearby, perfect for a walk through Hype Park, Bayswater & Queensway tube stations on your doorstep. Always very clean and well appointed.
Stayed 2 nights in Feb 2024
Response from Marcel on Feb 19, 2024
Dear Andrew,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Kristin

Liked: Cleanliness, amenities
Ĺovelÿ historical proprty. Bed super comfortable. Staff very accommodating. (Stairwells could use some paint.)
Stayed 3 nights in Feb 2024
Response from Marcel on Feb 19, 2024
Dear Kristin,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in a dream location so easy to walk to the sites and shopping and as well grab a quick bite. Will def be back for another stay.
Stayed 1 night in Feb 2024
Response from Marcel on Feb 19, 2024
Dear Adam,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

4/10 Poor

Andrew

Travelled with partner
Liked: Staff & service
Vey nice on the outside with a nice layiut to the reception and ground floor. I booked a double room which was 2 single beds oushed together. The windown was just a thin strip about 300mm wide looking down onto a buildimg site. The carpet didn't meet the wall and overall the room needed a good lick of paint. Tiny bathroom too. Very disappointed and wouldn't stop there again.
Stayed 1 night in Feb 2024
Response from . on Feb 16, 2024
Dear Andrew,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

2/10 Terrible

Primrose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Extremely tiny rooms. Dirty bathroom, mold on bathroom floors. Mirrors and toilet not cleaned well. Pillow smells bad. Scratchy, smelly, itchy sheets. Floors sticky and dirty. The room I’m in is literally next to the dumpsters. When I open window, I see and smell dumpsters. Loud people outside talking. Very thin rooms so you can hear outside and other rooms. Only one towel in a two-twin bed room. I don’t understand that. This hotel is nice on the outside and the entrance, but don’t let that fool you, it’s Not four stars at all.
Response from . on Feb 11, 2024
Dear Primrose,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

6/10 Okay

Claydon

Liked: Cleanliness
Disliked: Staff & service
The room I had was very small, even for London. Also the reception staff were not particularly friendly or pleasant at the checkin. The hotel was clean and close to a metro stop.
Stayed 1 night in Feb 2024
Response from . on Feb 11, 2024
Dear Claydon,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

10/10 Excellent

Jane, Baltinglass

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here with family. Loved it. We'll be back!
Stayed 2 nights in Feb 2024
Response from Marcel on Feb 11, 2024
Dear Jane,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Ennio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique interiors
Stayed 4 nights in Feb 2024
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Samuel

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer relativ klein, jedoch alles (Badewanne, Warmwasse, Föhn, Fernseher, das Bett) perfektioniert. Das Frühstück ebenfalls hervorragend. Das Interieur ist beeindruckend. Der Service ist sehr hilfsbereit und freundlich. Das Hotel scheint auch eine hohe Frequenz der Buchung zu haben. MfG J.A. Verreet
Stayed 3 nights in Jan 2024
Response from Marcel on Feb 11, 2024
Dear Joseph,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Great location for exploring Kensington Park and palace. Hotel was very clean, room had a good size bath tub.
Stayed 1 night in Feb 2024
Response from Marcel on Feb 11, 2024
Dear Gerard,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Sian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so lovely and clean, beautifully decorated and so close to two different underground stations. There's tons of shops and food places around too. Staff were so lovely, polite and helpful. We can't wait to stay there again.
Stayed 2 nights in Jan 2024
Response from Marcel on Feb 11, 2024
Dear Sian,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the staff contributed to that . I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

BEVERLEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was lovely but the bed was too small for my husband has his feet were hanging over the end of the bed and the toilet was squashed between the shower and the sink making it difficult to use the toilet
Stayed 1 night in Jan 2024
Response from Marcel on Feb 11, 2024
Dear Beverley,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 Okay

Anthony

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Tari

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a good stay. Standard room is very tiny. We had to upgrade to the next size up which was barely manageable. Shower space incredibly tight. Hallways very small and feels like they were designed for animals. Rooms not properly cleaned. Only stay here if you are desperate.
Stayed 4 nights in Jan 2024
Response from . on Feb 11, 2024
Dear Tari,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Markie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joshua

Business traveller
Disliked: Staff & service, property conditions & facilities
W
Stayed 1 night in Jan 2024
Response from Marcel on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mr colin f

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Queensway.
Lovely hotel with lots of character. The rooms are compact but nice. Staff welcoming and nice. Booked a double and was initially put in a twin, but changed when questioned, I like this hotel.
Stayed 1 night in Jan 2024
Response from Marcel on Jan 16, 2024
Dear Mr Colin,Thank you for your feedback! am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Marcel on Jan 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tamarind

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel staff were extremely friendly and kind
Stayed 2 nights in Jan 2024
Response from Marcel on Jan 12, 2024
Dear Tamarind,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice room with good facilities, friendly and helpful staff. Good central location making travelling easy. Lovely breakfast. Excellent stay, would be happy to stay again.
Stayed 1 night in Jan 2024
Response from Xavier on Jan 8, 2024
Dear Paul,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that our hotel, facilities, and central location contributed to a memorable visit.It's especially gratifying to know that you found our staff to be friendly and helpful. We strive to create a welcoming atmosphere for our guests, and your kind words are truly appreciated.We're also pleased that you enjoyed the breakfast, and we look forward to the opportunity to welcome you back for another excellent stay. If there's anything specific you loved about your time with us or any suggestions for how we can make your next visit even better, please feel free to share.Thank you for choosing our hotel, and we can't wait to host you again!Warm regards,Xavier Gomes

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old building, 3 mins walk to 2 tube stations, really friendly staff. Great all round
Stayed 1 night in Jan 2024
Response from Xavier on Jan 8, 2024
Dear Paul,Thank you for sharing your positive experience with us! We're thrilled to hear that you appreciated our grand old building, convenient location near tube stations, and the friendly staff.Your feedback is truly encouraging, and we're grateful for your kind words. We look forward to the pleasure of hosting you again for another great stay. If there's anything specific you loved about your time with us or any suggestions for improvement, feel free to let us know.Thank you for choosing our hotel, and we can't wait to welcome you back!Warm regards,Xavier Gomes

8/10 Good

Cissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with marble exterior and breathtaking interiors from the turn of the 20th century. Located across from Kensington Gardens and Palace, this hotel has a tube entry just around the corner (Queensway). The rooms are modern but this is where the hotel starts losing points for me. The rooms are TINY. We had the twin club room, which i believe is one of the better rooms and it came with 2 bottles of water, prosecco , 2 apples an orange, and a small box of chocolates. The furniture took up almost every inch of the room and there was only a sliver of a window with a view of the alley. With barely 8 inches to clear the path to the bed from the desk i kept hitting my knees. Television is typical of European hotels, with no option for streaming services. I know there is a restaurant in the hotel but we never found a room service menu, and we kept having to go down to reception to buy water at 1.50 pounds a bottle. No microwave, no coffee maker, but there was a small fridge and a kettle to make instant coffee which i find disgusting. It was impossible to get out of the bathroom without hitting my elbow or getting my sleeve caught in the door knob. The staff are unusually cold and distant, don't expect friendly small talk or holiday advice from these folks, who man the desk. The deal breaker for me was the coffee and the absolute disregard for smoking guests. There is an ashtray outside, but no bench or cover, so i smoked in the rain unhappily.
Stayed 3 nights in Jan 2024
Response from Marcel on Jan 8, 2024
Dear Cissy,Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your perspective and want to extend our apologies for any inconveniences you experienced during your stay.We're delighted to hear that you enjoyed the historic charm of our hotel and its prime location. However, we sincerely regret that the size of the twin club room did not meet your expectations. Your insights about the room layout, furniture arrangement, and amenities are invaluable, and we will review these aspects to enhance the overall guest experience.Regarding your concerns about room service, we apologize for any confusion. We will work on making the room service menu more easily accessible, and we appreciate your feedback on the availability of water.We understand your disappointment with the limited views and the challenges you faced in the bathroom. Your comments about the staff's demeanor are surprising and not in line with our usual standard of hospitality; we will address this matter internally to ensure a more welcoming atmosphere.We are sorry to learn about the inconvenience related to smoking facilities. Your observation about the lack of a comfortable space for smokers is duly noted, and we will explore options to improve this aspect of our amenities.Your feedback is crucial in helping us identify areas for improvement, and we hope to have the opportunity to better serve you in the future. If there's anything more you'd like to share or discuss, please feel free to reach out to our management directly.Thank you for choosing our hotel, and we sincerely hope to welcome you back for a more positive experienceKind Regards, Marcel Gusita Duty Manager

4/10 Poor

Rafael

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Xavier on Jan 8, 2024
Dear Rafael,Thank you for sharing your feedback about your recent stay with us. We sincerely appreciate your honesty and take your comments to heart.We regret to hear that your experience did not meet your expectations, and we would like to extend our apologies for any shortcomings you encountered. Your satisfaction is our top priority, and we are committed to addressing the issues you've raised.To better understand and address your concerns, could you please provide more specific details about the aspects of your stay that fell short? Your insights will assist us in making necessary improvements and ensuring a more positive experience for our guests.We value your feedback and hope for the opportunity to better serve you in the future. If you have any additional comments or if there's anything specific you would like to discuss further, please feel free to contact us directly.Thank you for choosing our hotel, and we look forward to the possibility of restoring your faith in our services.Warm regards,Xavier Gomes

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Xavier on Jan 8, 2024
Dear Anna,Thank you for taking the time to share your feedback with us! We appreciate your positive rating and are pleased to hear that you had a satisfactory experience during your stay.If there are specific aspects of your visit that stood out to you or areas where we can further improve, we would love to hear more. Your insights are valuable in helping us enhance our services and ensure a consistently positive experience for our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything you'd like to discuss or if you have additional comments, please feel free to reach out.Warm regards,Xavier Gomes

10/10 Excellent

Stephanie, Temple

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and the staff was very helpful and friendly.
Stayed 6 nights in Dec 2023
Response from Xavier on Jan 8, 2024
Dear Stephanie,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay and that our staff left a positive impression. Providing helpful and friendly service is at the core of our commitment to our guests.Your kind words are truly appreciated, and we look forward to the pleasure of hosting you again. If there's anything specific you loved about your experience or any suggestions you'd like to share, feel free to reach out.Thank you for choosing our hotel, and we can't wait to welcome you back!Warm regards,Xavier Gomes

6/10 Okay

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff were great. Felt the price was a lot and not including breakfast. Also first night there the guest/room next to us were noisy and rude. Did bring this up to reception but took them 10/15 mins to act upon it and ask them to keep the noise down as it was 01:30 in the morning…
Stayed 3 nights in Dec 2023
Response from Marcel on Jan 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mohammed

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what it shown on website!
It was completely different hotel as it presented on the website. It was dark , unclean with flies in our room and in the corridor. Bed sheets looked as though they were not changed worst of all which we didn’t expect there were little stairs in the room to the the actual Bed. It was horrible with barely any space for two of us to move around in the bed room.
Stayed 3 nights in Dec 2023
Response from Hazel on Jan 1, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Bharti

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hazel on Jan 1, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Lorelei

Stayed 10 nights in Dec 2023
Response from Hazel on Dec 31, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marcel on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!