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Reviews of Cheshire Hotel Central London

3 out of 5
Cheshire Hotel Central London
110 Great Russell Street, London, England

Reviews

6.2
Rating 10 - Excellent. 117 out of 841 reviews" "
Rating 8 - Good. 231 out of 841 reviews" "
Rating 6 - Okay. 232 out of 841 reviews" "
Rating 4 - Poor. 140 out of 841 reviews" "
Rating 2 - Terrible. 121 out of 841 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Had two single rooms for a one nights stay. The rooms and beds were much bigger than I thought they would be from looking at the photos on the website. Perfectly adequate for a one night stop over, great location and easy to find food and taxi when needed. Excellent value for money in the middle of London, what more can you ask!
Stayed 1 night in Feb 2024
Response from Yash on Apr 20, 2024
DebbieDear ,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

Galin

Stayed 3 nights in Jan 2024
Response from Cheshire Hotel on Feb 12, 2024
Dear Galin, Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Warm wishes,

8/10 Good

jamie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasantly suprised
After reading some of the reviews we were a little anxious. But we would really have problems faulting our room and the location is amazing. We booked a triple room and got the one in the photo, first floor corner room, big spacious and clean, no issues at all. Some of the common area's need or are being decorated. As previous reviews say, carpet needs replacing in corridors. Only real gripe is that they take a £200 deposit to stay (which was refunded on departure) and will not let you check-in without photo ID..... I've stayed in 100's of hotels and not had to do this!!!!!
Stayed 1 night in Dec 2023

2/10 Terrible

Vivienne

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was sub standard.staff @management rude.
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
Negative experience
The room is tiny: -WiFi didn’t work at all for us. -The windows wouldn’t open and there’s no air conditioning unit. The room was so hot. -the room was right next to the lift and people tried opening the door to get in the room. -the general upkeep of the hotel was poor. -the bathroom and shower was good.
Stayed 1 night in Dec 2023

8/10 Good

DYLAN N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a few train and metro stations, extremely helpful and courteous staff members!
Stayed 2 nights in Dec 2023
Response from THE CHESHIRE HOTEL on Dec 20, 2023
Dear Dylan,,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from THE CHESHIRE HOTEL on Dec 20, 2023
Dear Helen,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

Rod

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from THE CHESHIRE HOTEL on Dec 20, 2023
Dear Rod,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

Andrew

Liked: Cleanliness
Okay for a short stay, not suitable for longer.
Stayed 1 night in Nov 2023
Response from THE CHESHIRE HOTEL on Dec 6, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed our central location, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

Nick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an okay hotel nothing special no frills, wallpaper hanging off the wall carpet was dirty mould on the ceiling and don’t even get me started on the Wi-Fi, even if you don’t want to use Wi-Fi there’s virtually no signal in the hotel unless you want to keep your phone pressed up against the glass, Will not be stopping here again didn’t find the place overly clean although the ladies cleaning the rooms were very nice the lady at reception I didn’t find very helpful at all,
Stayed 3 nights in Nov 2023
Response from THE CHESHIRE HOTEL on Nov 29, 2023
Dear Nick, Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and we will try to fix all the mentioned issue and look forward to welcoming you in the future, Best wishes,

2/10 Terrible

Brianne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property has bedbugs. I tried to talk to front desk staff during my stay and was brushed off as ‘no manager was available’. When I had left I tried again to contact them after going to my GP and confirming the bites were that of bedbugs and when I called I was hung up on twice and once told that I was lying, dispute the fact I was pleasant and not asking for anything in return, simply letting them know of this issue. I would not recommend.
Stayed 3 nights in Nov 2023

8/10 Good

Tomos

Stayed 1 night in Nov 2023
Response from THE CHESHIRE HOTEL on Dec 20, 2023
Dear Tomos,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

David J

Stayed 2 nights in Nov 2023
Response from THE CHESHIRE HOTEL on Nov 16, 2023
Dear David,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Michael

Stayed 2 nights in Nov 2023
Response from THE CHESHIRE HOTEL on Nov 13, 2023
Dear Michael,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Craig,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

10/10 Excellent

olawale

Stayed 1 night in Nov 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear OlawaleThank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel decent price in a very good area
Stayed 2 nights in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 8, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They ask me for a £200 deposit which I could not find written anywhere in the terms and conditions from the site I booked on also you need photo ID again didn’t see this mentioned luckily I had some with me. Room was just as pictured and clean so no complaints there!! Very close to everywhere we wanted to go!! I would book again
Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and 200 deposit is under our policy. look forward to welcoming you in the future, Best wishes

4/10 Poor

Maximo, Toronto

Disliked: Property conditions & facilities
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear GuestThank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

6/10 Okay

Hayley

Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

8/10 Good

Linsey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

2/10 Terrible

Samir

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all they tried to put me and my wife in a room with 2 single beds, then we got moved to doible room which barely fits 2 people in, the rooms were tiny with limited space, thw decor completely outdated, broken draws, broken handle in the bathroom, holes in the ceiling, terrible hotel for the price. Will not be going back again
Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are really sorry for the incident happened for your booking we will try to allocate to large room and look forward to welcoming you in the future, Best wishes,

8/10 Good

Matthew

Liked: Staff & service
Good location. Fair price.
Great location, rooms looked recently renovated, however, not to a great standard. Missing skirting, broken loo roll holder, and the walls were dripping wet throughout after a shower.
Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

6/10 Okay

Neeta

Travelled with family
Liked: Staff & service, amenities
Staff courteous and friendly. Rooms are small and cramped. Bathroom was good and towels. Hotel walk ways , lift are small and you feel claustrophobic.
Stayed 2 nights in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 9, 2023
Dear Guest,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 2, 2023
DearSueThank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a central location with a great staff.
Stayed 4 nights in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 2, 2023
Dear Julie,,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very friendly staff . Super helpful. Convenient location .
Stayed 2 nights in Oct 2023
Response from THE CHESHIRE HOTEL on Nov 2, 2023
Dear Martin,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

2/10 Terrible

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom in our suite smelled like urine, the room was the size of a broom closet, the shower became hotter or colder and water pressure increased or decreased seemingly if its own volition, the carpet was not attached to the floors, and the whole place was filthy. Front desk staff were very rude. Avoid at all costs!
Stayed 1 night in Oct 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Barry,Thank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. We are sorry to hear that you found the bed to be too small, as we are situated in a Victorian style build the room sizes reflect this and we have to adjust accordingly. We apologise on behalf of our staff's if they have been rude to you, we have you the room early as you were at the hotel before check in time. If you are to choose to stay with us in the future, we highly recommend upgrading to a larger room to better fit your needs. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Kind Regards

6/10 Okay

Brian

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This is a you get what you pay for property unless you have to make a change to your reservation in which case you get charged majorly and you get much less than you pay for. WiFi rarely worked, hotel looked like it was under construction with no construction in progress.
Stayed 6 nights in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Brian,Thank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. We apologise about the Wi-Fi as it was unstable during your stay. Regarding changes to guest reservation is subject to availability and rate changes accordingly. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Kind Regards

8/10 Good

Amey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Amey,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

4/10 Poor

Pooja

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, not great hotel
Perfect location just shame about the condition of the hotel. I couldn’t get into my room. The keycard had to be placed in a particular way to unlock the door. My toilet wouldn’t flush. Only one elevator worked. The place has seen better times. Not the comfiest of bed. The only positive, apart from the location, has to be a few of the staff, especially the night staff, genuinely lovely and helpful.
Stayed 1 night in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Pooja,Thank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. We are delighted to hear that you liked our location and hope that this enabled you to enjoy all that the city has to offer! The room key has to be reset if kept with mobile and in regards to the lift one lift is still new and it will soon be operational. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Best wishes,

6/10 Okay

Jose

Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Jose,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheshire
Was a great stay and staff were very helpful.
Stayed 1 night in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 2, 2023
Dear PaulThank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

Erin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Erin,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Only issue was that wifi would not connect. Everything else was great. Would stay again.
Stayed 2 nights in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Clare,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We apologise about the Wi-fi instability during your stay. It is nice to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

2/10 Terrible

Brett

Disliked: Staff & service, property conditions & facilities
The place is so tired. The door keys don’t work, wifi did not work, shower flooded the whole bathroom. It just needs some money spent on it to make it at least functional. Would have been great in the 90s
Stayed 2 nights in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Brett Thank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. We apologise about the WI-FI as it was unstable during your stay which usually is not the case and for any inconvenience's caused. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Best wishes,

8/10 Good

Don

Travelled with partner
The staff was very good. The property needs some work.
Stayed 11 nights in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Don,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

4/10 Poor

Brittany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location cannot be beat … however the rooms are teenie tiny and quite musty. We stayed during a heat wave which England is not prepared for , we were given a fan which was nice however we couldn’t sleep it was so hot in the room. Great location but just a dirty run down hotel
Stayed 1 night in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear Britanny,Thank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. We are delighted to hear that you found our cleaning to be of a high standard, as well as our prime central London location. We hope that this enabled you to enjoy all that the city has to offer! We are sorry to hear that you found the bed to be too small, as we are situated in a Victorian style build the room sizes reflect this and we have to adjust accordingly. If you are to choose to stay with us in the future, we highly recommend upgrading to a larger room to better fit your needs. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Best wishes,

8/10 Good

Nikolas

Liked: Cleanliness, staff & service
The odd concern that didn't waste their budget on the exterior/public areas. They still look shabby. Room was cute. Didn't love that there was an ac controller that didn't work. Makes you wonder if it is inoperable or they are just cheap. shower also sprayed all over the place. Pretty quiet for being in the center of town. Tv was great. Fan. Window would not lock. Light in bath didn't have a switch. Is on a timer. Sheets were so thin you could see what was beneath them.
Stayed 2 nights in Sep 2023
Response from THE CHESHIRE HOTEL on Oct 6, 2023
Dear NikolasThank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. Unfortunately, there is no AC in the hotel and the controller which you mentioned is in fact the thermostat for the underfloor heating. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Best wishes,

10/10 Excellent

Farid

Stayed 1 night in Sep 2023
Response from Reception on Sep 15, 2023
Dear Farid,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

2/10 Terrible

Joshua

Stayed 1 night in Sep 2023
Response from Shreya on Sep 15, 2023
Dear Joshua,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Valentyna

Stayed 9 nights in Sep 2023
Response from Reception on Sep 15, 2023
Dear Valentyna,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

4/10 Poor

Emmanuel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is excellent but does not justify the discomforts. Carpet stains and rooms not too clean. Problems with shower head. NO AIR CONDITIONING or any type of air movement in room. Musty.
Stayed 2 nights in Sep 2023
Response from Reception on Sep 15, 2023
Dear Emmanuel,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

6/10 Okay

Paul

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very hot in room but comfortable
Stayed 1 night in Sep 2023
Response from Reception on Sep 15, 2023
Dear Guest name,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Marcelina

Travelled with family
Liked: Cleanliness
Tired but clean
Room is very small for 3 but it's clean the carpet is needed change for it's 2 color different carpet connector together No air-conditioning which London temperature is 33 we opened the windows and hear all noises outside Staff friendly..
Stayed 1 night in Sep 2023
Response from Reception on Sep 15, 2023
Dear Guest name,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shrey on Sep 6, 2023
Dear Mary,Thank you for taking the time to provide us with feedback, we greatly appreciate your input and look forward to welcoming you in the future, Best wishes,

2/10 Terrible

Ben

Disliked: Staff & service, property conditions & facilities
Terrible everything was going okay i was happy woth the toom and the price at the time till someone managed to open the door to my room at 4.30am i believe it was another guest but that is not the point no one other than the cleaning staff at check out time should be able to enter another persons room i wouldn't recommend this place to anyone due to this issue
Stayed 1 night in Aug 2023

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shreya on Aug 29, 2023
Dear Thanh,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

10/10 Excellent

Gina

Stayed 1 night in Aug 2023
Response from Shreya on Aug 28, 2023
Dear Gina,Thank you for taking the time to provide us with feedback, we greatly appreciate your input. We are delighted to hear that you enjoyed your stay with us, and look forward to welcoming you in the future, Best wishes,

8/10 Good

Irena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Exactly what you’d expect from a hotel of this rating in this location. They should think about adding soft closing mechanisms to the doors as doors slamming shut late at night and early morning were disturbing.
Stayed 1 night in Aug 2023
Response from Reception on Aug 16, 2023
Dear Irena,Thank you for taking the time to leave us a review, we greatly appreciate all visitor feedback as it helps us to make necessary improvements. We are delighted to hear that you liked our location and hope that this enabled you to enjoy all that the city has to offer! We are sorry about the door and we will take this into consideration. Thank you for choosing The Cheshire Hotel, London, we look forward to welcoming you in the future! Best wishes,Shreya