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Reviews of Castleton Hotel

3 out of 5
Castleton Hotel
164-166 Sussex Gardens, London, England

Reviews

5.4
Rating 10 - Excellent. 23 out of 235 reviews" "
Rating 8 - Good. 47 out of 235 reviews" "
Rating 6 - Okay. 49 out of 235 reviews" "
Rating 4 - Poor. 50 out of 235 reviews" "
Rating 2 - Terrible. 66 out of 235 reviews" "

4.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Rifat

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

marney

Travelled with group
Adequate for a short stay.
Stayed 2 nights in Apr 2024

2/10 Terrible

susanne

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy … 2 shocking rooms so bad we didn’t stay and looked for another hotel so we could sleep in a clean, mould free room.
Stayed 1 night in Apr 2024

8/10 Good

Olga

Liked: Staff & service
Staff was polite and helped when needed. Location is very convenient.
Stayed 4 nights in Apr 2024

4/10 Poor

Sarah

Travelled with group
Disliked: Amenities, property conditions & facilities
This property was ridiculous. The bathroom was as small as an airplane bathroom. Clean... But ridiculously tiny. No chair to sit on in the room. Mattresses were so soft and squeeky. They didn't even bother putting a bed skirt on it. Just a very odd place to be.
Stayed 1 night in Apr 2024

8/10 Good

Denis

Liked: Staff & service
You get what you pay for. The location is unbeatable. Between Paddington and Hyde Park. Management could do a better job of fixing easy things - carpet stains, loose bathroom fixtures etc but honestly, the room rate you pay here competes with dorm hostel rates in London. So just set your expectations.
Stayed 2 nights in Mar 2024
Response from naz on Mar 20, 2024
Thanks denis. see you again.

4/10 Poor

Tamir

Disliked: Cleanliness, property conditions & facilities
The room was poorly maintained, clearly not maintained for a long time. It was also dirty. The mattress on the bed was completely worn out. The television did not work. The bathroom was extremely small. Finally, the room was close to machines that rattled annoyingly all day long. In this context, the price of the room was very high considering the state it was in.
Stayed 3 nights in Feb 2024
Response from n on Mar 20, 2024
thanks

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from naz on Mar 20, 2024
thanks bryan

6/10 Okay

Carli

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

Jerome

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So so the room could have been a little more attractive. There was certain that could have been cleaned, baseboards that could easily be painted and windows that allowed cold air to seep in. The front desk help was very very accommodating. Always respectful and helpful. Shower certain could have been washed as well
Stayed 10 nights in Jan 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Abhay

Disliked: Cleanliness, amenities, property conditions & facilities
I know London is very expensive and you cannot expect too much for the price, but this is definitely the worst experience in a major city. At this price you might as well save some money and spend a night in a hostel. Major problems? 4 floors but lift does not work. Water is not potable Bigger problem? Staff did not mention this at check-in so had to do 2 treks, with bags and then after buying water. When asked why the staff member did not say this at check-in, he nonchalantly replied "you did not ask". Who the hell asks if water in a major first world country capital is potable or not? Of course he barely had time to be this flippant as i had interrupted his unending phone calls.
Response from n on Mar 20, 2024
yhanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty awful
Avoid if possible. Cheap, yes, but not worth it. I was genuinely afraid of touching the carpet (complete with suspicious stains) with my shoes off. Room was tiny and bore no resemblance to the photos advertised (particularly the bathroom). Bars on the windows were a charming touch. Won't be back
Stayed 1 night in Jan 2024

10/10 Excellent

tejanandreddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect.
Stayed 2 nights in Dec 2023

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in at 6pm, got given key to the room. When we got to the room it had not been cleaned from the previous guests. Went back to reception, they said sorry and give us 10 minutes and it will be ready. Went back to the room after 10 minutes, they had gone over board on the air freshener. Not convinced it was fresh bedding. Big lump of green mould in the wardrobe, window mouldy, chipped paint on the walls.
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Good hotel for the price, staff were all friendly - would stay there again when in London.
Stayed 1 night in Dec 2023

4/10 Poor

Ka Yiu

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Good location and it is near Paddington underground station. However, small room and not a clean room. Small toilet and not enough space to take a shower
Stayed 1 night in Dec 2023

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor.
I don't mind budget hotels and mever really bothered about peeling paint or chippped woodwork etc but this was something else. We doscovered when we checked in that the water is not suitable for drinking. Why they provide tea and coffee making facilities when you can't use the water is beyond me. The window was drafty and had no proper curtain. Directly outside our room was industrial units that were noisy and kepy us awake. The fire alarm in the hotel went off a few times also in the night which woke us up. The shower was great but the second morning we had no hot water so couldn't even wash.
Stayed 2 nights in Dec 2023

4/10 Poor

Gab

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was well located. The bed was very comfortable. I didn't have drinkable water in the room. During my stay i had to ask to clean the garbage in the roomand ask for toilet paper in kleenex. The room was not vaccum during my stay. I was told if I wanted room service to go to the reception desk. Would suggest to have some hook a table and a chair in the room. A small dresser. Lack of space in the closet 2 hangers.
Stayed 16 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
Average- clean bed was what I needed
The hotel is average. However, based on the princess I’ve paid good enough. Clean bed all I needed. However, the shower was terrible! It was barely going when it was hot and when I reported to the hotel they done nothing on it. So I couldn’t wash my hair.
Stayed 2 nights in Dec 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Guy

Stayed 1 night in Dec 2023

4/10 Poor

Wayne

Business traveller
Should have read the reviews. Cramped poorly unkept room. Bathroom was very small and shower curtain didn’t pull across, shower was either scalding hot or freezing cold. Dared to plug in the tv but when the electrics started hissing thought better of it. Not impressed.
Stayed 1 night in Dec 2023

6/10 Okay

Sarah

Stayed 3 nights in Dec 2023

8/10 Good

Brendan

Stayed 1 night in Dec 2023

6/10 Okay

Duncan

Business traveller
Liked: Cleanliness
A bed close to Paddington.
Stayed 1 night in Dec 2023

8/10 Good

Patricia lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place to stay

6/10 Okay

Jacqui

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We only saw 1 man behind the desk who was pleasant and friendly. The property is desperate for redecorating and modernising, but for convenience it is comfortable and clean
Stayed 1 night in Dec 2023
Response from Naz on Dec 7, 2023
Thanks for your stay.

2/10 Terrible

Jyoti

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is the only good things about it. The rooms weren’t clean and not properly organised. Bathroom was really small like a cell. The curtains of shower area were torn. There was no drinking water available. The AC kept making noise throughout the stay making it difficult to night over the night. There were also some squeaky sounds coming from ceiling when people in the room above were moving. This isn’t a 3 star hotel for sure.
Stayed 1 night in Nov 2023

10/10 Excellent

C P D p

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice
I was looking for somewhere for a night with a sensible budget in a good position, and this Hotel fits the bill exactly. It is on the edge of the London Street, eateries and internally is clearly being upgraded in many ways. So from my point of view was a perfect Choice
Stayed 1 night in Dec 2023
Response from naz on Dec 7, 2023
Thanks sir

6/10 Okay

James

Liked: Room comfort
Ideally located but needs some love
Quick and easy check in, room is basic but that’s all you need when visiting London. Whilst the room is suitable for short stays unfortunately lacks a little love, some areas needed a bit of cleaning. One towel each for your stay, after 3 days they just never dried, if you wanted your room refreshed during your stay it was an additional £10. Some of the decor was damaged, the bathroom would have benefited from a heavier clean, and the whole room just needed a bit more love throughout
Stayed 3 nights in Dec 2023

8/10 Good

edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

petya

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Value for money.
first day when we arrive was way too cold and it took few hours for the room to get warm. Paint was peeling off the wall and room for three people was too tiny. Other than that it was VALUE for money.
Stayed 3 nights in Dec 2023

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service, room comfort
Comfortable
Firstly can i say the staff were lovely and addressed all concerns. The window in the small room had shower curtain up at the window held on by 2 pegs and a scrunchie, the staff put some proper curtains up after i requested them, the heating would not come on, a member of staff tried to turn it on but failed so they gave us a small electric radiator to the heat room as it was very cold. The bedding and towels were very clean and comfortable. The hotel needs some tlc but the staff are more than helpful to try and put things right
Stayed 3 nights in Nov 2023

6/10 Okay

Valeria

Stayed 2 nights in Dec 2023

4/10 Poor

Glyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy
The service was good, very quick check in but the room was filthy which really let it down. We was staying with a 2 year old and I was very upset but the filth. We pulled the beds together for the toddler and the muck in the corner and mould on the windows was awful. The dust and muck in the corners on the floor carpet were disgusting.
Stayed 1 night in Dec 2023

8/10 Good

Vincent

Stayed 1 night in Dec 2023

4/10 Poor

Melanie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap, but would avoid. Wont book again
Close to Paddington and fairly good on price but room not great. Was meant to be a room with 1 double and 1 single bed but was 3 singles with 2 pushed together... Despite this the beds were comfortable but bases looked like they had seen better days. Black mould in room around window, curtain didnt fit window properly, tiny bathroom housing a shower, sink and toilet. No drinking water available. Kettle wouldnt boil unless you held button down. One of the plug sockets broken as well. As we were checking out another person reporting his lights worked but no other electrics in the room. A hoover was left plugged in on a narrow landing too waiting to be fallen over. Not very good... I do have pics of some of it but it wont let me upload them...
Stayed 1 night in Dec 2023

2/10 Terrible

Ciro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star?? More like 1 star at best
I’m not sure why this hotel is listes as 3 star hotel. I know that it’s a inexpensive price for a reason, but WOW was it terrible, TINY room the size if a walk in closet, very lumpy bed, tiny shower, if you drop the soap, you need to get out to be able to pick it up. And the staff, i can’t believe how much people can talk, i stayed on the garden unit so my room was directly across from the help desk and they were having loud conversations with each other or over the phone on personal calls what seemed 24/7. Seriously just would not shut up and could hear them all night and morning. Absolute nightmare.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Keep away
First you feel that your arrival is a trouble for people on front desk. Bed and bathrooms are in terrible state. Walls, cleaning, actually everything was a shock.
Stayed 2 nights in Nov 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiest and smelliest hotel room ive ever been in. We booked this for a family weekend away, the pictures on the website looked ok, the place was vile.
Stayed 2 nights in Nov 2023

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty upon arrival with grime in the shower and toothpaste all over the wall. The listing promised laundry services but these were not available and I've been unable to be reimbursed as yet. The staff smoked outside my window constantly throughout the night. If it weren't such a convenient location I would be more unhappy.
Stayed 14 nights in Nov 2023

6/10 Okay

Philip

Stayed 1 night in Nov 2023

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Firstly, we arrived an hour early and were offered early check in, within the next 10 mins, for an additional fee of £10. When arriving at our room, had to complain as the room had not really been cleaned, the shower curtain was stained and crispy and requested it to be changed straight away. The owner apologised and agreed to replace the curtain. The carpet had been vacuumed. However, it was stained and the edges near skirting boards looked as though theyd never seen vacuum. The bedsheets on the bed that my daughter had were mould stained. bed was comfortable enough, but no mattress or pillow protectors. Breakfast is not available, There were dead flies on the windowsill. There was not any daily housekeeping (fresh towels/coffee/toilet paper ect) Its a given that sometimes all you need is somewhere to sleep and on a low budget, but hygiene and cleanliness should not be disregarded. This being said we were allowed to store our luggage for the day at no cost. Most of the staff were very friendly and accomodating. Toiletries were provided, Location was excellent, lots of pubs, restaurants and convienience shops close by, within walking distance of Tube station and hyde park. On our last night the fire alarms went off at 6am, causing us to evacuate, was handled well by staff. Saved money and was certainly an experience, but if we could have afforded to book elsewhere after seeing our room, we probably would have simply for the lack of cleanliness.
Stayed 3 nights in Nov 2023

4/10 Poor

Elaine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean on arrival -
Stayed 11 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room for improvement
Hotel location is great, very close to Paddington station. Nice restaurants and shops in the local area. Waking distance to Hyde park. I was charged extra for checking in an hour before check in ie 3pm. I had an early morning flight and was disappointed to have been charged more for checking in an hour early. The cleanliness of the hotel inc rooms could be improved. There were many stains on the walls of the room. The room was very small, poor curtains, very small en suite, holes on the floor covering, no bed headboard, poor quality tv amongst other things. Worst of all I could hear the person snoring in the room beside mine! Not ideal!
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
The hotel was relatively low cost but I would still expect a level of cleanliness. I had to clean the sink before I could use it. There were no curtains. The mattress felt like it was well beyond its replacement date. The room was in much more of a state and f disrepair than the pictures suggested.
Stayed 1 night in Nov 2023

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Whole place stank horrendously. Room was horrid. Do not recommend.
Stayed 2 nights in Nov 2023

2/10 Terrible

bryan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
You can’t drink the tap water.
You can’t drink the tap water. At a hotel in London in 2023 you can’t drink the tap water. Also the hot water is a tiny dribble at least on the 4th floor. So it’s an awful place to stay and is disgracefully overpriced even for London.
Stayed 1 night in Oct 2023