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Reviews of Britannia The International Hotel London, Canary Wharf

3.5 out of 5
Britannia The International Hotel London, Canary Wharf
Marsh Wall, London, England

Reviews

6.2
Rating 10 - Excellent. 360 out of 1747 reviews" "
Rating 8 - Good. 385 out of 1747 reviews" "
Rating 6 - Okay. 328 out of 1747 reviews" "
Rating 4 - Poor. 285 out of 1747 reviews" "
Rating 2 - Terrible. 389 out of 1747 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Danae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to bring ID, rude staff and overall terrible experience
Stayed 1 night in Apr 2024

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location in Canary wharf
Stayed 1 night in Mar 2024

2/10 Terrible

Rohini Lakshmi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Thankachan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the furniture's are looks lmore than 100 yeras old. No any updation on room. No Air condition working. Can't sleep because of the fan is too noisy. Feel like stayed in an old Care room. Vacated the room at 2 AM. Ask to change the room in the reception and the staff ask for extra money.
Stayed 1 night in Mar 2024

2/10 Terrible

Bill

Travelled with partner
I was not notified I had to bring ID, and was not allowed
Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Stayed 1 night in Mar 2024

4/10 Poor

Terri leigh

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Alex

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Juliana

Disliked: Property conditions & facilities
The only food thing about this hotel is location. Otherwise, I wouldn’t recommend it. You need to pay for things that everywhere else are free i.e. wifi. And don’t expect just pay £7 for it and use freely, you pay £7 for each gadget. Overall, the hotel is dodgy and looks more like the hotel for one night hookers
Stayed 1 night in Mar 2024

8/10 Good

Marcus

Stayed 1 night in Mar 2024

8/10 Good

Harold, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, large rooms just a little tired
Stayed 2 nights in Mar 2024

6/10 Okay

Akshay

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel for visit to O2. It was ideal (when we worked out how to find it with help.) The receptionist was lovely and very helpful, allowing us to book in early as our room was ready. The room is large, clean and comfortable. The bar is comfortable. Have not been for breakfast yet.....
Stayed 1 night in Mar 2024

8/10 Good

Kealeboga

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

James

Disliked: Staff & service
I come before and I received the best customer service ever but this time was poor. And room 206 was people fighting all night even report to the reception but the never do nothing.
Stayed 1 night in Mar 2024

10/10 Excellent

Casto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one night stay - couldn’t fault a thing
Stayed 1 night in Feb 2024

6/10 Okay

Tang

Travelled with partner
Liked: Staff & service
The hotel is quite spacious, furnitures are a bit old but still usable The staff are helpful so overall still will visit again
Stayed 2 nights in Feb 2024

2/10 Terrible

Neil

Stayed 2 nights in Feb 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the price, this property is great. Friendly staff, great location, clean and a good price. Guests in the rooms have to pay for WiFi per device so one thing for tourists to be aware of. Strangely, no electric socket next to the head end of the bed so not great for charging your phone. Yes, it’s dated but still good value for money. Would stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

Ankur

Disliked: Cleanliness, amenities, property conditions & facilities
Very old and extremely dated property
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Stayed 1 night in Feb 2024

4/10 Poor

Paul

Disliked: Property conditions & facilities
Not bad value for money, given location. But beds are terrible (springs poking out all over the place). GUess you get what you pay for.
Stayed 1 night in Jan 2024

6/10 Okay

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

FAYCAL

Disliked: Staff & service, property conditions & facilities
Old property, staff was not really helpful, and would make you wait (for instance at the conciergerie). There is no cleaning in the room but at the check out time.
Stayed 4 nights in Jan 2024

10/10 Excellent

Moustapha

Stayed 1 night in Jan 2024

6/10 Okay

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The check in and check out hour were not convenient. 7 pounds charging for wifi,for 1 device.
Stayed 1 night in Jan 2024

8/10 Good

Brittany

Liked: Staff & service
Place was ok, vents were disgusting and extremely loud guests in our hallway had us up all night from their yelling
Stayed 1 night in Jan 2024

2/10 Terrible

Wanessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot’s of noise on the flood.
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with partner
The hotel was fantastic value for a weekend break. Easy to get to at Canary Wharf on the Jubilee line. Our room was spacious, with very clean bathroom and very comfortable bed. We had a pizza at the pizzeria. My pizza was really good but Marcus’s was overcooked with cold slices of ham not palma hand and the base was weirdly barbecue sauce so stick to chicken & mushroom. Good wine list. We will def stay again if they retain the value for money £75 per night for 2 adults
Stayed 1 night in Jan 2024

2/10 Terrible

Wanessa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncommon business inside hotel. Not secure.
Stayed 1 night in Jan 2024

8/10 Good

anthony o

Stayed 1 night in Jan 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here
Such a comfortable, old fashioned place. I feel like a lady in the 1940s here, like vintage glam. Visit if you are a vintage lover. It's a haven around all the modernist tat of Canary Wharf
Stayed 2 nights in Jan 2024

10/10 Excellent

Nadejda, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Jan 2024

4/10 Poor

Fathima

Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Business traveller
Disliked: Cleanliness
Good price, but zero room cleaning
All fine really, i stayed for 3 nights on a business trip. Only real criticism - in the 3 nights (4 days) I was there, the room wasn’t serviced. I queried this with reception who told me they only service rooms every 4th day. What?!?! Also the first room I went to stank of cigarettes. They sent up a cleaner who sprayed the room with air freshener, so then it just stank of cigarettes and cheap air freshener! To be fair though they did then move me to a different room with no hassle. Good price though, and I guess I’ll be back!
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Good, cheap and convenient
Good, cheap and convenient
Stayed 1 night in Jan 2024

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience, bring your photo id
Poor introduction for my partner and me at a tired building with dated and worn out feel. Entrance is grubby and surrounded by building and storage containers. Furniture all looks original and scuffed with time. Demanded photo ID (unexpected being a UK born citizen staying at a UK hotel) at check-in due to documented (on the wall) Met.Police concerns. +£7 pp to use internet in the room. Location convenient but you can do much, much better
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities
Slow check in process despite “changing to a new system” during my previous visit! Otherwise ok.
Stayed 1 night in Jan 2024

2/10 Terrible

Zuber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Sandip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was initially checked into Room 139, which I was really impressed as it was an excellent room with massive TV screen, bed side plugs and a massive sofa to rest as well. After returning from the dinner is only when I discovered a tiny rat running out from the room door. This was a red-flag already about a 4-star hotel and it is really unhygienic and not safe for guests. Therefore, I immediately went downstairs to complain as it was not acceptable and they mentioned they will provide me the best room in the entire hotel for the problem that I faced. I was then offered room 904 which had several issues as well (no bed side plug, tiny TV screens, no sofa or anything, no heating facilities provided (so basically a more downgraded room and smell of smoke coming from the corridor). She was rude further mentioning if you want I can give you more worse room with no window and let you suffer more, which is really disgusting and not acceptable behavior from a hotel receptionist. So, I was offered a room 1037 again by this Bangladesh man that was present at the 1st January night but then he went to the room himself to show me the room and I said to him personally that all this I have faced today is not acceptable at all. To which he said please complain about it to Manager Ross in the morning. This room had issues too like no bed-side plugs for charging. Then later until 3AM, I needed to use the toilet in that room and the toilet door wouldn't open so I had to wee in bin bag in room

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

arsalan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Florence

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Stay
Comfortable and clean friendly stay. Ideally located in Canary Wharf, just mins away from local restaurants, shops, tube, dlr.
Stayed 1 night in Dec 2023

2/10 Terrible

Mohammed

Stayed 3 nights in Dec 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Easy access to travel around London
I had fabulous stay ,i met new people, i was able to travel around London without a stress. My only disappointment was when i got some take away food ,then went to the hotel restaurant to ask for cutlery. So i was welcomed by 2 members of staff an Asian man , who told me i should go and blame Boris Johnson for making changes about plastic cutlery. At the beginning i thought it was a joke, then i realised he wasn't. I then asked to borrow their own cutlery since there was no disposable ones. He then went on ,saying, he's running a business, the restaurant cook and sell food, so why did i go and get food from outside? I was actually shocked to hear what has just come out of his mouth, no shame at all. I then went to check on the hotel policies to check if such rules were ever mentioned ,that customers are not allowed to eat elsewhere other than at the hotel. So, there was no such rules whatsoever. I then went to the main desk to see the manager, who actually just gave me disposable cutlery in a space of just 2mins. So really, why do people treat other human being like rubbish over a small things like that. I was so much disappointed and very very angry by the way i was treated. I didn't see that other treatment to othere while i stood there begging for cutlery like i was nobody. I believe people should be treated equally regarding of race, colour, age etc.
Stayed 1 night in Dec 2023