Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Reviews of Best Western Plus Woodstock Inn & Suites

2.5 out of 5
Best Western Plus Woodstock Inn & Suites
811 Athlone Avenue, Woodstock, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is just a nice motel
Stayed 5 nights in Mar 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night as we were off to a funeral the next day. Hotel was quiet and the breakfast was good - lots of variety for any type of appetite!! Will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
super breakfast, great staff, clean, quiet
Stayed 1 night in Mar 2024

2/10 Terrible

David

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Totally unsatisfied with stay. Concerns were never addressed properly.
Stayed 2 nights in Feb 2024
Response from gm on Mar 1, 2024
again i am sorry you were disappointed after reviewing all of the camera footage of the issues and based on our phone conversation i have already discounted your stay you should see it on your statement shortly

4/10 Poor

Dianne

Stayed 1 night in Feb 2024
Response from gm on Feb 22, 2024
i am sorry you were disappointed with your stay

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean building, quiet, and helpful staff.
Stayed 1 night in Feb 2024
Response from gm on Mar 1, 2024
thank you for the great review hope to see you again

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the pool, the breakfast, the staff…all great
Stayed 1 night in Feb 2024

8/10 Good

Bhupendra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Javid

Stayed 1 night in Jan 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lorie A, mansfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 16, 2024
Thank for the fantastic review we appreciate hope to see you again

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024

10/10 Excellent

Annamaria

Stayed 1 night in Jan 2024
Response from gm on Jan 10, 2024
Thanks so much for the 5 star hope you get to stay with us again

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy beds.great staff. Good breakfast
Stayed 1 night in Dec 2023
Response from gm on Jan 10, 2024
thank you for the review we appreciate the feed back and we hope to see you again soon

10/10 Excellent

Melissia

Stayed 4 nights in Dec 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well kept. Friendly staff, helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Dec 2023
Response from gm on Jan 10, 2024
thanks Rob the i am lucky to have such great staff and i will pass this on to them they will appreciate it

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jai

Stayed 2 nights in Dec 2023

8/10 Good

Lori

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Claudine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was good. Rooms were clean. Good value for the price that you pay for the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

D R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Woodstock to visit with family. The motel was close to the #401 Highway, easily accessible, and close to our family's address.
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. very good breakfast. a convenient location
Stayed 1 night in Dec 2023

8/10 Good

Barry

2/10 Terrible

Billy-Jo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was very nice, but the night manager was very unprofessional and very aggressive towards some of the parents on our team. Also how does a hotel of this size in a city of this size run out of towels for the pool and for our rooms. Will probably not stay here again
Stayed 2 nights in Dec 2023
Response from gm on Dec 9, 2023
i am sorry you were disappointed with your stay and we appreciate the feed back

4/10 Poor

Ramindarjit

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The evening staff wears very polite and courteous. The night staff not so much. The property overall was understaffed. The rooms were not cleaned.
Stayed 2 nights in Dec 2023
Response from gm on Dec 7, 2023
i am sorry you were so disappointed with your stay we work very hard to provide great customer service and appreciate your feed back

6/10 Okay

Tammy

Liked: Cleanliness, property conditions & facilities
Kids hockey team running up and down halls, slamming doors , screaming throwing things while the parents sat in lobby drinking the night away and no staff at front dest to voice issues with. I understand the excitement of kids sports teams and hotel stays, but thats why i stay away from the pool areas , so the kids have that for themselves, but I am very shocked over the lack of parents supervision of their children, and hotel staff not dealing with this as half the fully booked hotel was not part of this hockey tournament!
Stayed 1 night in Dec 2023
Response from gm on Dec 7, 2023
i so sorry you had a bad experience with us and that you feel the staff did not deal with the issues it is sometimes very hard to control the teams when they are in the hotel and can be very difficult for the staff we appreciate the feed back

2/10 Terrible

Adam

Stayed 1 night in Nov 2023
Response from gm on Dec 24, 2023
i am sorry you were disappointed as you did not leave a review you are welcome to reach out to me at the hotel anytime

10/10 Excellent

Rusty

Stayed 1 night in Nov 2023

2/10 Terrible

Nellie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this hotel because of the pool. I paid more to stay there so that we could use the pool. I was not told that pool heater had broken. We went to the factory in london ontario and left early to be able to go swim. If they had told me the pool wasn't good we would have stayed longer at the factory. Instead we came back and it was a waist of our time. So disappointed. Wish they were truthful. Left messages for manager have not heard back from her.
Stayed 2 nights in Nov 2023
Response from gm on Nov 29, 2023
i am sorry you were disappointed with your stay unfortunately we cannot always control when there are mechanical issues sometimes things just break as it happened on a weekend we were unable to have someone come out to fix the issue until Monday

6/10 Okay

Florin

Liked: Staff & service
Nothing unique, rather average hotel. Clean towels and sheets, but the pillows too thick and the AC unit extremely noisy. Lots of people noise on hallway all night long, and at about 4 AM it started smelling strongly like bacon and sausages that were prepared for the upcoming breakfast.
Stayed 1 night in Nov 2023
Response from gm on Nov 29, 2023
I am sorry you were disappointed with your stay we appreciate all feed back and will work to improve

8/10 Good

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to the centre where we attended meetings the day of our departure. We were also able to launch a zoom meeting from the room in the evening, carrying on monthly programs while on the road.
Stayed 1 night in Nov 2023
Response from gm on Dec 7, 2023
thanks a bunch i am so glad you were able the have your meetings and had a good stay with us

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast included. Having coffee available throughout the day is a nice bonus.
Stayed 2 nights in Nov 2023

6/10 Okay

Nikki

Stayed 1 night in Nov 2023

2/10 Terrible

Dave

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst stay at a hotel I've ever had. Were put in a room right where a youth hockey team was staying. We were right down the hall from the pool, the other direction was the front desk and breakfast area. Kids were very loud and running up and down the hall after 11:00 at night. Parents were in the sitting area drinking and being extremely loud. We called the front desk twice to ask for something to be done about it, but the noise continued.
Stayed 1 night in Nov 2023
Response from gm on Nov 20, 2023
I am sorry you were so disappointed with your stay we were unable to move you to a different part of the hotel as the reservation was through a 3rd party and you booked the single accessible room which are only on the first floor unfortunately it can be very difficult to control the teams we do have a quiet period that starts at 10 pm and can sometimes take a bit for them to settle but i am glad they did settled down by 11pm

6/10 Okay

Tyler

Stayed 1 night in Nov 2023

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in and out. Clean! Hot Breakfast. Bed comfortable with choice of pillows. Refrigerator & Microwave in room. The shower didn't have much water pressure.
Stayed 1 night in Nov 2023
Response from gm on Nov 20, 2023
thanks for the great review we appreciate all the feed back and are looking at ways to improve the water pressure for the hotel

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mallory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quick and easy. Friendly staff
Stayed 1 night in Nov 2023

4/10 Poor

Wes

Disliked: Property conditions & facilities
Breakfast was decent. Staff was helpful when asking for extra coffee. Shower was terrible. Couldn’t pull up the lever/diverter for shower all the way which resulted in a shower that was only half pressure. Not enjoyable. Restless/sleepless night due to noise. Loud fridge, heater, road noise and neighbors/staff? Some dusty areas on night tables and coffee maker.
Stayed 1 night in Nov 2023
Response from gm on Nov 10, 2023
i am sorry you were disappointed with your stay we appreciate the feedback and always look for ways to improve

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near all the action. Excellent facility and clean. Breakfast was nice and options were plentiful. Would stay there again.
Stayed 1 night in Nov 2023
Response from gm on Nov 10, 2023
thanks so much we appreciate the great review hope to see you again

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023

8/10 Good

Jermaine

Stayed 1 night in Nov 2023