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Reviews of Avoca House Hotel

2.5 out of 5
Avoca House Hotel
46 Belsize Park, Hampstead, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 116 out of 483 reviews" "
Rating 8 - Good. 236 out of 483 reviews" "
Rating 6 - Okay. 98 out of 483 reviews" "
Rating 4 - Poor. 18 out of 483 reviews" "
Rating 2 - Terrible. 15 out of 483 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Travelled with family
Liked: Staff & service
It is a forty minute bus ride or 25 minute taxi from Victoria, two tube stops or a twenty minute taxi ride to the city centre. Reasonable with a basic cereal and toast breakfast. Helpful staff member.
Stayed 1 night in Mar 2024
Response from AHH Staff on Apr 18, 2024
Debbie,Thank you for your reservation. We look forward to welcoming you and your family and friends back to the Avoca House again.

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff and welcome. For London this is a clean and safe property for the price. I am not bothered by frills and luxury and would need to pay more if I wanted these at another hotel. The breakfast was coffee or two toast with butter, jams, cereals and orange juice. I wish I brought with me a bath plug so I could have run a bath. The shower worked well and was clean.
Stayed 1 night in Mar 2024
Response from RJ AHH Staff on Mar 11, 2024
Helen,Thank you for your review.We are sorry about the bath plug, It was there but slipped outside. We could have looked for that if you mentioned to us.We welcome you and your family/ friends to Avoca House again

8/10 Good

Marco

Liked: Cleanliness, staff & service
Good place to stay at when visiting London, good value for money.
Stayed 3 nights in Mar 2024
Response from RJ AHH Staff on Mar 11, 2024
Marco,Thank you for your review.We welcome you and your family/ friends to Avoca House again

4/10 Poor

Noel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from AHH Staff on Feb 15, 2024
Thank you for your stay

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly host and excellent location! Room just what we needed and very spacious.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rohan AHH Staff on Dec 3, 2023
Tal, Many thanks for your stay with us. We look forward to welcoming you , your family and friends back to Avoca House.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Handy for the tube
Great as only a short walk to the tube at Swiss Cottage. Good booking in and they even agreed to stay on but we got there in time which was nice of them. However they forgot loo roll which isnt great, and there was nobody there at breakfast. My wife made us some quick toast and we went
Stayed 1 night in Nov 2023
Response from RJ AHH Staff on Nov 21, 2023
Robert,Thank you for your reservation.Unfortunately we narrowly missed you and we met you on your way out by the front door, your table was set and had to go out side the building to assist the workmen there. Your wife mentioned she felt it like home and she toasted the bread for you. We apologise for the delay.

10/10 Excellent

Corina

Stayed 1 night in Oct 2023
Response from RJ AHH Staff on Oct 29, 2023
Corina,Thank you for your stay.We would like to welcome you back to Avoca again.

6/10 Okay

Dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from RJ AHH Staff on Sep 30, 2023
Many thanks for the review and your stay, We would like to see you back at Avoca again.

10/10 Excellent

Arrur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AHH Staff on Sep 16, 2023
Arur,Thank you for your stay.

8/10 Good

Astrid

Travelled with partner
Liked: Cleanliness, staff & service
The location manager was great. A very nice man with a big smile on his face. Thank you for your attention.
Stayed 2 nights in Jun 2023
Response from RJ AHH Staff on Jul 1, 2023
Astrid,Thank you for staying with us. We highly value our customers' contribution.We look forward to welcoming you back to Avoca again

2/10 Terrible

Amy

Stayed 2 nights in Jun 2023

10/10 Excellent

Omaira

Stayed 1 night in Jun 2023
Response from RJ AHH Staff on Jun 26, 2023
Omaira thank you for staying with us and we would like to welcome you back to Avoca

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Ok for price
Ok guesthouse/hotel for the price & location. Staff are lovely, friendly & helpful but the place needs a bit of work/refurb. Shower pressure was terrible I’m afraid.
Stayed 1 night in Jun 2023
Response from RJ AHH Staff on Jun 20, 2023
Thank you for your review, Management is planning for a refurbishment in the long run and the water pressure in the top floor will also be looked into. Being a small business we are still recovering from the burden created by Covid.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Making my london memories with my daughter
Needs updating but was clean and comfortable very good for the price to nice bothroom and comfy beds and the gentleman was very accommodating polite welcoming and couldn't do enough to make you feel comfortable he is an asset to the hotel
Stayed 2 nights in Mar 2023
Response from AHH Staff on Mar 29, 2023
Karen,Many thanks for the reservation. We look forward welcoming you back to Avoca again

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Rohan a pay rise!
Excelent stay, largely due to Rohan who is the most friendly and helpful person I've ever met. He was always available, very approachable, caring and genuine. Hotel is in a great location and very reasonably priced l. We had a great stay and would def reccomend.
Stayed 3 nights in Aug 2022
Response from AHH Staff on Oct 15, 2022
Luke Thank you for your review,We look forward to welcoming you back to Avoca again

4/10 Poor

Ale

Liked: Staff & service
Disliked: Property conditions & facilities
I arrived even later than check in because my plane was delayed and the room wasn't ready yet. It was ok since the room looked decent and the service was awesome by Rohan. But at the last day I was asked to move to a room in the owner's house right in front and the place was a mess, dirty, smelly and with stuff all around. The bathroom was kind of messy and the toilet was upstairs, not by the room which isn't what I paid for. And also I had to contact Rohan everytime I wanted to get into that house. I didn't say much because Rohan was very cordial and it isn't his fault. I wouldn't stay again there unfortunately.
Stayed 6 nights in Aug 2022

6/10 Okay

Mia

Travelled with family
Liked: Staff & service
The Hotel is dated and does need some upgrading, but the price, excellent location and friendly staff more than made up for what it was lacking. We'd stay here again.
Stayed 2 nights in Jul 2022
Response from AHH Staff on Aug 17, 2022
Daniel, Many thanks for your review. We look forward to welcoming you back at Avoca House again.

6/10 Okay

Ben

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great service but more need to be done
Great location, pricing good for that location. Rohan was excellent, and did everything to make our stay memorable. He was very accommodating with our early check-in request, was available throughout our stay and provided much needed tips on how to navigate the city. There is a lot of room for improvement with respect to comfort. Management should offer new or fresh towels to customers (they were all very old). The bedding set, the furniture and the carpet need some refreshing as well.
Stayed 3 nights in Jun 2022
Response from AHH Staff on Jul 24, 2022
Ben. Thank you for your stay and the review.

8/10 Good

Simon

Liked: Staff & service, amenities, property conditions & facilities
Good value.
Stayed 4 nights in Jul 2022
Response from AHH Staff on Jul 18, 2022
Simon , Thank you for your review. We look forward to welcome you back to Avoca again.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but clean with freindly staff
Stayed 1 night in Jul 2022
Response from AHH Staff on Jul 18, 2022
Michael , Thank you for your review. We look forward to welcome you back to Avoca again.

10/10 Excellent

Leslie

Stayed 1 night in Jun 2022
Response from AHH Staff RJ on Jul 1, 2022
Thank you Leslie, We look forward to welcoming you back to Avoca again.

8/10 Good

Julie

Travelled with group
Liked: Staff & service
Excellent for visiting central London and Wembley the gentleman who runs the B&B is so helpful and cannot do enough
Stayed 1 night in Jun 2022
Response from AHH Staff RJ on Jun 29, 2022
Julie, Thank you for your review and the comments. We look forward to welcome you back to Avoca

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reasonable, clean place to stay in London
Avoca house is a perfect place to crash when staying in London. Rooms were VERY clean even if the outside & lobby were a bit dusty. This is a very simple, bare-bones hotel /nothing fancy or recently updated but it’s all one needs when on vaca in London - All your time is spent out and about and you just need a clean, comfortable place to shower and sleep – this is it! Staff was wonderful and could not have done more for us. Nice to have the simple breakfast included. Location is a 3 minute walk from the underground station so it’s very convenient. Located in a quiet suburb you are only minutes from anywhere because of the underground. We will definitely stay here every time we visit London.
Stayed 4 nights in Jun 2022
Response from AHH Staff RJ on Jun 23, 2022
Michelle, Thank you for your review. We look forward to welcoming you back to Avoca again.

6/10 Okay

vanessa

Stayed 1 night in Jun 2022
Response from AHH Staff RJ on Jun 22, 2022
Venessa, Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
good location
Let's start by giving Rohan 5 stars. He is a star. Beyond that, clearly the owner will not invest a penny beyond what might be needed to keep the door to this dreary place open. Location great, clean enough, but why not invest in showerheads that work?
Stayed 1 night in Jun 2022
Response from AHH Staff RJ on Jun 18, 2022
Thank you for your stay and the comment.

10/10 Excellent

Kirsty

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Rohan (the manager) was absolutely amazing, he was kind, friendly and extremely helpful to two Geordies that had no idea where we were! The rooms were immaculate, the staff even brought in another bed for me (my fault that id booked as a double instead of a twin). Nothing was too much for them. Rohan is a credit to the hotel, hope to visit again soon.
Stayed 2 nights in Jun 2022
Response from AHH Staff RJ on Jun 10, 2022
Kirsty, Thank you for your stay and the comment.

6/10 Okay

Jason

Liked: Staff & service
I was met by a friendly hotel manager (not the owner), who had just come from another hotel in the area to check me in. The hotel was placed in a quiet street and the single room on the top floor was well soundproofed. Bed was comfortable and so were the chairs in the room. Furniture and decor was generally quite dated and tired. Wardrobe doors were held closed with an elastic band?! Toilet cistern took ages to fill after every flush (10-15mins) and shower was low flow, due to the water pressure on top floor. Shower head sprayed everywhere apart from straight down, which slowed down the cleaning process somewhat. Suggest new showerhead fitting and increasing water pressure would improve things. One large towel supplied only, with no bath or hand towel supplied in room. Curtains were just wide enough to cover main window, which allowed light in through outside edges. There was a wall mounted TV in the room, but no remote supplied for this. Breakfast room looked bright, overlooking the street infront of the property. Basic continental breakfast was offered. I couldn't find any milk for cereal, but i had already prepared by bringing instant porridge pots that just required boiling hot water. A kettle and plenty of coffee/tea packs are supplied back in the room. The hotel manager had suggested that another occupant had taken the milk. This was a cheap hotel for the area. I would have just hoped for a few more good points to pick up on, especially being in Belsize Park.
Stayed 2 nights in Apr 2022
Response from AHH Staff RJ on May 11, 2022
Jason, Thank you for your stay and the comment.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Apr 2022

8/10 Good

jason

Liked: Cleanliness, staff & service, room comfort
A friendly hotel
The rooms are dated but it was clean and comfortable enough. The gentleman who opened the door when I arrived was welcoming and friendly I enjoyed chatting to him. I didn’t get to chat to the lady but she sorted me a spare mask for the taxi thank you to her. I didn’t stay for breakfast as I was meeting friends. It says no parking at the hotel but if you go there from 1.30 on a Saturday it’s free to Monday morning. I paid to park on someone’s drive round the corner. If all you want is a basic hotel then this is fine but needs updating.
Stayed 1 night in Feb 2022
Response from AHH Staff RJ on Feb 14, 2022
Jason, Many thanks for the review. We look forward to welcoming you back at Avoca

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Very friendly and welcoming host. Really clean and comfortable. The road is very quiet and is ideally located. Would definitely stay here again!
Stayed 1 night in Oct 2021
Response from AHH Staff RJ on Oct 24, 2021
Frances, Thank you for your review. We look forward to welcome you back at Avoca again.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and amazing value for money. Looking forward to next time!
Stayed 3 nights in Sep 2021
Response from AHH Staff on Oct 4, 2021
Patrick, Thank you for your reservation and the review. We look forward to seeing you again.

10/10 Excellent

Jonny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely bang on for the money. Welcoming staff, sorted anything that we needed out straightway. Would definitely stay again amd recommend.
Stayed 1 night in Sep 2021
Response from AHH Staff on Oct 1, 2021
Dear Sir, Thank you for your review. We are looking forward to welcome you back again.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A honest appraisal
The staff are lovely—friendly and very welcoming. The hotel is in a great street and ideal location for our visit. But…if you are fussy about the age of furniture and decor—this is not for you. It is a tired hotel with tired furniture and decor.
Stayed 1 night in Sep 2021
Response from AHH Staff on Sep 6, 2021
Hi Michael, Thank you for your honest appraisal.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rohan ,the host on duty was very helpful and accommodating .Our needs were attended/catered for. We had a well served breakfast.The toast that Rohan made for us was just perfect! We came as a family.The place is very quiet..a nice place to rest after all day of long and tiring walk..Stayed for 2 nights..a beautiful and comfortable place to stay away from home..Thank you😊
Stayed 2 nights in Aug 2021
Response from AHH Staff on Aug 31, 2021
Dear Cheryl, Thank you for your feedback. We look forward to welcome you back again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

8/10 Good

Jemima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
I recieved a phone call saying they couldnt provide bedding, towel or breakfast so i brought my own and then it was provided. Very polite staff, brought me breakfast on Sunday morning.
Stayed 1 night in Jul 2021
Response from Avoca House Hotel on Jul 15, 2021
Many thanks for the stay

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night at Avoca hotel
Yes, it's a bit tired and dated, but it clean, warm and lovely welcoming people, incredible value for central London.
Stayed 1 night in Mar 2020
Response from AHH Staff on Mar 16, 2020
Thank you for your comments. We look forward to welcoming you back again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2020
Response from AHHS Staff on Feb 18, 2020
Thank you for your comments. We look forward to welcoming you back again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service,the room was very comfortable and the complete.. it is the combination of a hotel with the warmth atmosphere of a home ..
Stayed 4 nights in Feb 2020
Response from AHH Staff on Feb 11, 2020
Thank you for your comments. We look forward to welcoming you back again

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and well located
Very cosy Great service Close from public transport
Stayed 1 night in Feb 2020
Response from AHHS Staff on Feb 3, 2020
Dear Clement, Thank you for your comments. We look forward to welcoming you back again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from AHH Staff on Jan 13, 2020
Thank you for your comments. We look forward to welcoming you back again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to the Underground station and few eating places. The room has pretty good size and layout for 4 people. Staff is friendly and helpful
Stayed 4 nights in Dec 2019
Response from AHH Staff on Jan 6, 2020
Thank you for your comments. We look forward to welcoming you back again

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice budget hotel
This is a traditional b&b style hotel. It is spotlessly clean although the furniture is getting old and outdated. The bed is comfortable. The best thing is that it is very close to the Swiss Cottage tube station and many bus routes. It provides good value of money. I shall consider staying there again.
Stayed 4 nights in Dec 2019
Response from AHH Staff on Jan 5, 2020
Thank you for your comments. We look forward to welcoming you back again

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from AHH Staff on Dec 21, 2019
Thank you for your comments. We look forward to welcoming you back again

10/10 Excellent

EMAM

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Avoca House Hotel is in a very calm area and very accessible by underground. The host is very nice, friendly and helpful.
Stayed 7 nights in Dec 2019
Response from AHH Staff on Dec 19, 2019
Dear EMAM, Thank you for your comments. We look forward to welcoming you back again

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice London Hotel ... A London Find!
Avoca House Hotel has a delightful gentleman named Sean taking care of it and its guests. Sean greeted me when I arrived (later than he expected; my plane landed at 9 pm and he was expecting me to show up at the hotel at 9 pm). The directions I got prior to arriving got me to the hotel with no problem, and Sean carried my luggage upstairs for me, opened the door to the room, responded quite politely when I thought there were no towels (there were towels; I just didn't notice them after that flight I had). He made breakfast every morning and remembered exactly how I like my breakfast cooked. He was pleasant and polite at all times, and, when I left, he carried my luggage down ALL the stairs to the sidewalk for me. My room was clean, quiet, and quite comfortable (I didn't spend much time in it; I didn't go to London to sit in my hotel room). Sean made sure the room was clean and neat each day. Would I stay at Avoca House again? You bet I would. It was a lovely place to spend the week I was in London! It's outside of central London but is very accessible via the Tube (there are probably busses that go nearby also, but I didn't take the bus at all so wouldn't know), and, for all the hard work that Sean puts in, the price is very reasonable.
Stayed 7 nights in Nov 2019
Response from AHH Staff on Dec 8, 2019
Dear Nancy, Thank you for your comments. We look forward to welcoming you back again

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated furniture and fittings, but great location, fantastic breakfast, friendly owner.
Stayed 5 nights in Nov 2019
Response from AHH Staff on Nov 29, 2019
Thank you for your comments. We look forward to welcoming you back again .

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service.
Four nights. Great check in and check out. Nice breakfast. Very friendly service. I went to another London hotel after this one which was ok but I liked Avocado much better.
Stayed 4 nights in Nov 2019
Response from AHH Staff on Nov 25, 2019
Thank you for your comments. We look forward to welcoming you back again .

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient location for me in London.
Stayed 1 night in Nov 2019
Response from AHH Staff on Nov 23, 2019
Thank you for your comments. We look forward to welcoming you back again .