Executive Studio
Check availability

Reviews of BeiRoom Hyde Park Apartments

3 out of 5
BeiRoom Hyde Park Apartments
16 Westbourne Street Lancaster Gate, London, England

Reviews

6.6
Rating 10 - Excellent. 34 out of 267 reviews" "
Rating 8 - Good. 88 out of 267 reviews" "
Rating 6 - Okay. 72 out of 267 reviews" "
Rating 4 - Poor. 44 out of 267 reviews" "
Rating 2 - Terrible. 29 out of 267 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Small shower that I was to tall for.
Stayed 1 night in Jul 2023

8/10 Good

n

Stayed 1 night in Mar 2023

6/10 Okay

Joel

Liked: Cleanliness, property conditions & facilities
Location was great and room was clean and comfortable but there’s no lift and it’s a lot of stairs to walk up with heavy luggage
Stayed 1 night in Feb 2023

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, room comfort
Overpowering Sewage smell in bedroom
We were on the top floor of the hotel. On entering the room there was a very strong damp smell in the bedroom. This we probably could have put up with but then we kept getting strong wafts of sewage. It was so strong at times it woke us up. My husband and so. Have asthma and it made us really concerned that we shouldn’t be breathing in such strong fumes. We tried to open windows but they were broken, also a security issue there. We complained and the lady on the desk said they were working on the roof above our room and maybe they had dislodged a sewage pipe. We had to leave after 1 night although we were booked for 3. The hotel refused to give us a refund. Please see photos for other issues regarding the room. I really would not recommend staying there for health and safety reasons. No fire blanket, broken window latch, no visible working fire alarm.
Damp corner of the bedroom where the sewage smell also seemed to come from
No fire blanket
Broken electrical box
Also smelling very damp
Stayed 3 nights in Mar 2023

8/10 Good

stanley

Stayed 7 nights in Sep 2022

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from assaha on Aug 3, 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

10/10 Excellent

Jamie-Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect apartment! Lovely location, lovely room and comfy room. The only downfall is the masses of stairs but can’t be helped. Would definitely book again!
Stayed 2 nights in Jul 2022
Response from assaha on Aug 3, 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We will improve on our services to provide a better service to our customers We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 Good

Vikki

Stayed 1 night in Jun 2022
Response from assaha team on Jun 22, 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness
Basic and a little jaded but clean and friendly
Very basic a cramped apartment but bedding/towels were lovely and clean and nice quality. Reception staff were also very friendly and obliging, they were happy to help by providing an extra duvet for us etc. Great location and fine for the price. We would stay there again.
Stayed 1 night in May 2022
Response from Assaha on Jun 17, 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

8/10 Good

Cristina

Disliked: Cleanliness
Stayed 1 night in May 2022
Response from Assaha on May 31, 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 Good

Ramon

Liked: Cleanliness
Cool area
Very central coose to park restaurant and Paddington station
Stayed 1 night in Apr 2022
Response from Assaha on May 24, 2022
Dear guest, We are delighted to hear that you had a wonderful time at Assaha Hyde Park Apartments. Thank you very much for sharing your great feedback and for your kind words about the staff, it means a lot to us. I'm delighted to hear it met your requirements. I look forward to seeing you again soon. Regards, Team Assaha

8/10 Good

mohammed

Liked: Cleanliness, room comfort
Great location
Nice place. Great location as it’s minutes away from Hyde park, tube station and buses. Friendly receptionist
Stayed 1 night in May 2022
Response from Assaha on May 24, 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Receptionist very friendly and perfect location . Room is big and coozy enough to stay comfortable, but could have just to clean it up a bit better. There were dark hair in the bedshit and dust on the sofa al thought they had some construction going on so perhaps it came from there. After all recommended.
Stayed 2 nights in Mar 2022
Response from Assaha on Mar 31, 2022
Dear guest, Thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

10/10 Excellent

Jakub

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Assaha on Mar 11, 2022
Dear guest, thank you for taking the time to write a review. Your input is valuable to us, and we are delighted you enjoyed your stay and our facilities. We really anticipate seeing you again. Keep yourself safe! Regards, Assaha Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Great locatio. No COVID protocol except sanitizer by reception. Only 1 reception staff nice and helpful (in hijab). Property not cleaned regularly told too expensive now. Rubbish not collected left in corridor for days after initially disposing of myself....paid for this. Room and fixtures dusty. Poor room cleaning when done - complained. Needs management attention. No night reception but called hotelso in case of problem on your own
Stayed 15 nights in Oct 2020
Response from Assaha on Nov 10, 2020
Dear guest, we consider your feedback to be untrue, it does not accurately reflect the services we provide and as a statement for this is the fact that you have extended your stay with us for another 2 weeks. In case of emergency, the manager with Met police, ambulance and even SWAT team if necessary may arrive at location in less then 5 minutes. With hopes that you will be able to find a more suitable location next time when in London, Regards.

8/10 Good

Ramon

Stayed 1 night in Jul 2020

8/10 Good

Shabina

Business traveller
Liked: Staff & service
The staff Alan was helpful in taking the luggage as there was no lift. He also very promptly sorted TV arial which had been broken. The room was descent size and comfortable ehough. Some elements did not appear very clean i.e. there were little insects flying around the kitchenette area no cloths in kitchen
Stayed 2 nights in Feb 2020
Response from Assaha on Feb 24, 2020
Dear Shabina, even though we are pleased to see that have found so many positive aspect which made your stay with us enjoyable, it comes as a disappointment to know that we have failed to please you on certain aspects. We strive to provide our guests with the best services possible at all times and we regret that expectations were not met on this occasion. Please accept our apologies for the inconveniences caused and we hope you will allow us the opportunity to welcome you back and make it right. Sincerely, Assaha team!

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, staff & service
Apartments were ok but staff quite rude. The cleaner was exceptionally rude.
Stayed 1 night in Dec 2019
Response from Assaha on Jan 8, 2020
Hi Lisa, thank you for sharing this review and as well for the given score, we do appreciate for sparing some of your valuable time. An internal investigation will start in order to identify our weak spots and to improve our services. Our sincere apologies for any inconvenience caused.

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Assaha on Dec 18, 2019
Thank you for the rating given, we will soon improve our services as we aim to provide a more comfortable stay.

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy, great for the price. Really central
Stayed 1 night in Nov 2019
Response from Assaha on Dec 16, 2019
Dear Harriet, thank you for submitting this feedback, we are very pleased to know that you have enjoyed your stay. It has been a pleasure being your host and we look forward welcoming you back :)

2/10 Terrible

Giles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very very damp room
Although the sitting room was ok the bedroom and particularly the bathroom were a disgrace with black mould on walls and tiling and excessive damp to the walls
Stayed 1 night in Nov 2019
Response from assaha on Dec 16, 2019
We're sorry to know that you had a unpleasant experience and the room assigned for your stay has not met your expectations - we'll work hard to fix the issues brought in our attention. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Positives - Good location, easy to find. Negatives - Greeted with smoking employees sitting on the steps outside. Room were not as pictures, given room 4. Room 4 is in desperate need of renovation - unclean floor, visible wear and tear (on chair and in the bathroom). Decided to check out after 5 mins and check in elsewhere,
Stayed 1 night in Nov 2019
Response from Assaha on Nov 18, 2019
Dear guest, we do apologies for what you have experienced during your stay. Plans for further improvements have been set up and will be implemented as soon as possible. With hopes that you will allow us to demonstrate the true nature of our services by making a new reservation with us, Best regards!

8/10 Good

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Assaha on Sep 25, 2019
Dear Tomer, further to your visit, we would like to thank you for the given score, we are delighted to know you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes from Assaha team!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2019
Response from Assaha on Sep 23, 2019
Dear Barbara, we appreciate for taking the time to rate your stay with us and for the generous given score, we are delighted to know you have enjoyed your stay with us. Looking forward greeting you back, Sincerely, Assaha team!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was brilliant, proximity to underground station wonderful, clise to heart of London, next to part. Everything was good, except the shower which was old and mouldy. Would stay again definitely. Thank you.
Stayed 1 night in Aug 2019
Response from Assaha on Sep 3, 2019
Dear guest, further to your visit we want to thank you for sharing your opinion with us, it is great to know that you had a lovely stay with us as we strive to provide the best experience and a most comfortable stay. It has been a pleasure having you as our guest and we look forward greeting you again :) Best regards from Assaha team!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were stuck in a basement room. The bathroom was covered in mold and mildew, the ceiling was so low in the bathroom that you couldn’t stand up to shower, the bathroom mirror was broken in half and the couch ripped at the seam, the wall sockets in the living room didn’t work. Every time we complained to reception they said they would mention it to the owner who was out of town.
Stayed 1 night in Aug 2019

8/10 Good

John, liverpool

Disliked: Cleanliness, room comfort
Barely just an "apartment"
Location was great, couple of minutes walk from tube station. Condition of apartnent was just okay. The only difference from being a normal hotel room was the fact it had a microwave and a very very small sink. The cutlery provided was dirty when we arrived and we had to use the bath towels to dry the dishes as no tea towels were provided. No iron or ironing board provided. Water temperature for the kitchen sink and shower only managed to get as hot as Luke warm twice during the week stay. The rest of the time we had to have cold showers. Wouldn't come back in a hurry.
Stayed 6 nights in Aug 2019
Response from Assaha on Aug 12, 2019
Dear John, thank you for taking part of your valuable time to share this review with us and also for the generous rating given. We sincerely apologize for any inconvenience you have encountered, we would like you to know that we are currently addressing the issues above mentioned. As stated on the leaflet left in the room for our guests, we do provide iron and hairdryer upon request only. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Assaha Team on Jul 31, 2019
Hello Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Assaha on Jul 18, 2019
Dear guest, thank you for the given score. We will do our best to improve the services we deliver as a high standard of customer services is our main focus. All the best, Assaha team!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Assaha on Jul 11, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Handy local but do not expect 5* for 3 * budget
Friendly helpful staff basic room requires up grading a few pounds spent would soon raise ratings good area near underground no problem leaving bags in the morning for afternoon book in
Stayed 3 nights in Jul 2019
Response from Assaha Team on Jul 9, 2019
Hello Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team

6/10 Okay

MARIA EUGENIA

Liked: Room comfort
Disliked: Cleanliness, staff & service
Atención no muy cordial
6 días que había que habia que pedirles jabón o toallas nunca era completa pero por esas pequeñas cosas la ubicación es ideal la recepcionista una de ellas las de más edad no muy cordial y poco informada de las direcciones turísticas de la ciudad
Stayed 7 nights in Jun 2019

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I wish the apartment had AC
Everything was good except no air conditioning and the apartment was difficult to find.
Stayed 3 nights in Jun 2019
Response from Assaha on Jun 26, 2019
Dear Christopher, thank you for choosing our hotel and for taking the time to write this review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team!

6/10 Okay

Verified traveller

Travelled with family
Poor Crockery Whole week Bed sheet not changed Cleaning so so can be improved
Stayed 6 nights in Jun 2019
Response from Assaha on Jun 17, 2019
Dear guest, thank you for making a reservation with us. We would like to apologies for any inconvenience whilst your stay with us, improvements will be made. Best regards!

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2019
Response from Assaha on Jun 13, 2019
Dear guest, thank you for the given score following your recent stay with us, we are pleased to know you have enjoyed it. Our staff aims to do their best to accommodate our guests requests and deliver best customer service in order to make their stay as pleasant as it can be. Looking forward greeting you again at Assaha, Best regards!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Assaha on Jun 11, 2019
Thank you for your feedback. We would love to know how may we improve our services and better satisfy our guests needs so please do send us a private message at your own convenience. Best regards!

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
Very low standard - very rundown - poor service...TV remote did not work and they would not fix for the duration of our stay. Did not change linen in 3 days...Did not refill shampoo or soap. Very disappointed with this accommodation.
Stayed 3 nights in May 2019
Response from Assaha on Jun 6, 2019
Dear guest, thank you for sharing this feedback with us as we see it as an opportunity to improve our services, we do agree it is always space for improvements, even in a 5* hotel you will be able to find weakness points.. It gives great pleasure to inform you that non-functional TV-s has been successfully replaced with brand new ones, we are aware this aspect should have been improved a while ago but unfortunately the maintenance team was not available. As per cleaning staff members, some of them will be as well replaced. Full service is provided upon request, as stated on the informations posted on the back of the room door. We do hope you will choose not to judge us solely on this unfortunate experience and you will give us the opportunity to greet you in our hotel in the future. Best regards!

8/10 Good

Lacey

Liked: Cleanliness, property conditions & facilities, room comfort
A few minor mishaps, but worth the value.
The hotel is located right around the corner from a central line underground station so I was very happy with that. It is also located very near Hyde Park so it gave us nice access the gardens. The shower head in our room was broken, but at least it had warm water. The bed was also broken in the corner, but thankfully it didn't bother us when we slept, just if we sat at the end of the bed. The bed was extremely comfortable to sleep in after a long day of walking around London.
Stayed 1 night in May 2019
Response from Assaha Team on Jun 5, 2019
Hello Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from Assaha on May 30, 2019
Dear guest, thank you for staying at Assaha Hyde Park and for sparing some of your valuable time in order to write this feedback, we are pleased to know that you appreciated our hotel and that you are among many others satisfied guests. We do hope to have the opportunity to greet you again in the future, Best regards!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location perfect. Building condition terrible. Door falling apart, rotten doors, mould in bathroom. Filthy sofa couch. Terrible smell, like something died. Dirty utensils. Power points not connected. Phone nit connected. Toilet paper not restocked. Disappointing
Stayed 5 nights in May 2019
Response from Assaha on May 27, 2019
Dear sir/madam, it is for us as well disappointing to be judged so harshly as we are not aware of any such disastrous situation, what you are describing is like a scene from a war movie, with that door falling apart you went so extra. Your accusation are denied, misleading, malicious, far from reality, rejected. Best regards!

4/10 Poor

Verified traveller

Stayed 3 nights in May 2019
Response from Assaha team on May 21, 2019
Dear guest, thank you for your taking your time to grade our services, kindly requesting to send us a private message at your own convenience to bring into our attention what exactly was unsatisfying for you. Best regards!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Daily house keeping was poor. Had to walk up 3 flights of steep stairs with heavy bags. Shower was broken but useable. Location was good
Stayed 6 nights in May 2019
Response from Assaha team on May 18, 2019
Dear guest, thank you for sharing this feedback following your recent stay with us. Your review will be shared with the cleaning staff in order to improve this aspect. With regards to the stairs, we completely understand it may be difficult but there is nothing we can do as regulations do not allow us installing an elevator, consultations took place on this aspect resulting a negative response. We do hope you will find reasonable reasons to make a reservation with us in the future. Best regards!

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad, leaking. Dangerous place to stay.
Basement. Bit grotty. Sink taps coming loose. Electric plugs coming away from walls. Fridge at an angle to floor. About 10pm serious water leak from above, coming in around electric sockets. Assaha said they had no alternative rooms available and that the only way to get a refund was to check out of the room. Unreasonable to do at 10pm. No offer to compensate me. They merely put towel down below the leak. No concern for my safety in event of electrical fire. They claimed leak was from shower above coming through cracked floor tiles. Beggars belief that the water could exit shower cubicle in the first place. Internet connection reasonable with occasional drop outs. Shower actually good water flow, but shower door does not stay closed. Mini TV ok-ish, but very dim screen and remote largely useless beyond very basic functions.
Stayed 1 night in May 2019
Response from Assaha on May 10, 2019
Dear Richard, thank you for taking the time to share your feedback. We are saddened to know that the room did not met your expectations on this occasion, I hope that you will not judge us solely on the basis of this particular experience and that we will have the pleasure to welcome you once again at our hotel. With hopes that you were able to enjoy your trip to London despite the minor issues which aroused whilst your stay, Best regards from Assaha team!

4/10 Poor

Susan

Disliked: Cleanliness
My stay was fine. I had been a student at this property in 1985 so I was coming back to re-live those days. However, as a travel agent I could only recommend this property for those on a super strict budget. My bed was fine, the bathroom, not so much. Even though it had been cleaned, it did not feel clean. I will say though that everyone was nice at the property. and the location is fantastic. and glad there was Wi FI
Stayed 1 night in Apr 2019
Response from Assaha on Apr 25, 2019
Dear Mrs. Susan, thank you choosing Assaha Hyde Park Apartments and we are pleased to know that there were positive aspects to be mentioned within your valuable review. We hope that the minor issues above mentioned have not impacted in a negative way your stay in London. Best regards!

8/10 Good

Ksenia

Disliked: Cleanliness
Stayed 5 nights in Apr 2019
Response from Assaha Team on Apr 23, 2019
Hello Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team

8/10 Good

Laila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Assaha on Apr 8, 2019
Dear guest, thank you for sparing some of your valuable time in order to rate your accommodation and we hope that you had a pleasant stay with us. Looking forward hosting you in the future, Best regards!

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Assaha team on Mar 28, 2019
Dear guest, Thank you booking with us and we appreciate sparing your valuable time in order to leave this review. With hopes that we will soon be your host again, All the best!

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Assaha Team on Mar 6, 2019
Hello Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team

6/10 Okay

jason

Liked: Staff & service
Good location room a little dated and very noisy
Stayed 1 night in Feb 2019
Response from Assaha Team on Mar 6, 2019
Hello Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Assaha Team