Standard Twin Room, 2 Single Beds
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Reviews of Anchor Hotel

2.5 out of 5
Anchor Hotel
10 West Heath Drive, Golders Green, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 220 reviews" "
Rating 8 - Good. 98 out of 220 reviews" "
Rating 6 - Okay. 37 out of 220 reviews" "
Rating 4 - Poor. 15 out of 220 reviews" "
Rating 2 - Terrible. 8 out of 220 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
Really friendly welcome received after our long drive to London. The kind receptionist did everything possible to make us comfortable and gave us advice about parking our car. We were also grateful to the flexibility given to us for a later checkout, which gave us more time to get the children ready. All in all, this establishment are really looking to make their guests happy!
Stayed 1 night in Nov 2021
Response from Cheshta on Nov 13, 2021
Hi, David! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ivy

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service
london trip
It was ok for the price we paid. Our room and bathroom was abit small for 2 people. The room was clean and when i spoke to a lady she was nice and friendly. Communacating with this hotel to ask question was rather difficult. Reception is not maned all the time. it was adequate for the 2 nights we stayed and price we paid.
Stayed 2 nights in Nov 2021
Response from Thomas on Nov 11, 2021
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Thomas

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in. Great location. Less than a minute from the tube station. 5 minutes from Golders Hill Park. 2 minutes from the High Street. Comfortable well equipped room. I used to use the holiday Inn at Brent Cross for London trips, not anymore.
Stayed 2 nights in Sep 2021
Response from Cheshta on Sep 14, 2021
Hi, Paul! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ivy

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ammy on Sep 17, 2021
Thanks for the positive rating, John! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Cheshta on Aug 18, 2021
Hi, Mevlut! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Cheshta on Jul 26, 2021
Hi, Keith! Thanks for rating our service. Looking forward to hosting you again soon with a pleasant experience. Regards, Ivy

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goid value London hotel
Good value hotel on a quiet street, very clean and pleasant staff
Stayed 1 night in Apr 2021
Response from Leo on Apr 26, 2021
Hi, David! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

8/10 Good

Jeff

Business traveller
Liked: Staff & service, property conditions & facilities
Value for money.
Good value for money and I would stay again.
Stayed 4 nights in Feb 2021
Response from Leo on Feb 28, 2021
Hi, Jeff! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Friendly receptionist. Great shower. Convenient location.
Stayed 1 night in Feb 2021
Response from Leo on Feb 27, 2021
Hi, we are glad to see that you liked our services. Regards, Alex

8/10 Good

RENOR JOHN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location!
Great stay and friendly staff! But one bed in double room needs to upgrade and heater was working high and low during the night.
Stayed 1 night in Jan 2021
Response from Bella on Jan 23, 2021
Thank you so much for the positive rating, Renor! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Bella!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable,clean and safe
I have stayed at this hotel before and it met its usual high standards of comfort,cleanliness and excellent customer service from reception staff.staying in the capacity of a covid keyworker,all covid safety measures were in place and i would highly recommend this hotel and the prices are very reasonable.Patrick.
Stayed 2 nights in Dec 2020
Response from Marie on Dec 29, 2020
We are happy to see you liked the stay, Patrick! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Marie!

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value stop-over!
Internet was down and staff was very apologetic about it, but shower was hot, bed was comfy, tea making facilities were good, so nothing bad to say really.
Stayed 1 night in Dec 2020
Response from Bella on Dec 22, 2020
Thanks for the positive rating, Barbara! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Bella!

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jaime on Oct 22, 2020
Hi, Nick. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Jaime

4/10 Poor

Anamika, London

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was absolutely no internet. It was said Internet will start working after 5 pm, still it did not work. There was no breakfast although it was said initially it was included. There was no heating. I had to request for a portable heater. There were stains on the toilet seat. The lady at the reception was helpful to the best of her capacity but really not a good hotel experience.
Stayed 1 night in Sep 2020
Response from Leo on Oct 2, 2020
Sorry for the hassle you faced, Anamika! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

6/10 Okay

R

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from Leo on Sep 26, 2020
Hi, we regret the inconvenience that may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Leo

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Leo on Sep 23, 2020
Thanks for the positive rating, Tomasz! Hope to welcome you again soon. Regards, Leo

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 27, 2020
We are glad to see that you have rated us positively, Dave! Do give us more chances to enhance your experience with us. Regards, Ryan

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location , nice stay
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 2, 2020
Hi, Stephen! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

8/10 Good

Artit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and cozy hotel
I stayed in this hotel many times over the past 5 years. Since it becomes OYO, the room decoration was improved. There were all amenities in the room. The single room I got was adequate and clean. The staff were friendly and helpful. The breakfast was a bit limited. However, there are groceries and restaurants nearby. Golders Green bus and underground station is just a few minutes walk away. I can easily recommend this hotel to all my friends.
Stayed 10 nights in Feb 2020
Response from Ammy on Feb 29, 2020
Hi, Artit! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Ammy on Feb 18, 2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location is fantastic. Beds are alright. Very dirty carpets and doors and windows
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 17, 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Luke, London

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was a bit outdated and dusty however the ensuite bathroom was modern but the shower drain was blocked
Stayed 1 night in Feb 2020
Response from Ammy on Feb 17, 2020
Thanks for sharing this, Luke! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on Jan 13, 2020
Hey, Andrew, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for a short stay.
Very friendly reception on arrival. Room was clean and comfortable although a touch small as we were in one of 3 attic rooms. The only issue was the position of the radiator in the bathroom. Easily burn knees on it when sat on the toilet!!! Unfortunately can't review breakfast as we missed it but I'll definitely be staying there again.
Stayed 1 night in Jan 2020
Response from Ammy on Jan 7, 2020
Hey Carl, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ammy on Dec 28, 2019
Hey Lucy, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Good

ArtitN, Bangkok, Thailand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this premises a few times before becoming OYO Anchor Hotel. The location is so convenient and very close to a transportation hub. The current decoration is brighter but still retains the homely welcome. The staff were courteous and polite. The room was clean and tidy. The letdown might be the breakfast that used to be plentiful. However, the current hotel offered a great price. I will definitely go back again.
Stayed 10 nights in Nov 2019
Response from Ammy on Dec 1, 2019
We appreciate your feedback, Artit! Hope to welcome you soon :) Regards, Ammy.

10/10 Excellent

Evgeniia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Ammy on Nov 13, 2019
Thanks for rating us superbly, Evgeniia! Glad to know that you loved our services :) Regards, Ammy.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for only 1 night.
Parking has only 3 places. Room is small but quite enough. Bed is not very confortable. Floor squeaks when walk in room. Breakfast was poor only with some cheese. Hotel has also regular european power sockets. Pillows were not fresh
Stayed 1 night in Oct 2019
Response from Ammy on Nov 3, 2019
Hi, We deeply regret the unpleasant experience. We have shared the feedback with our concerned team to ensure better services in the future. Hope to serve you better in the future. Regards, Ammy.

8/10 Good

Roven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful, location very good
Stayed 1 night in Oct 2019
Response from Ammy on Oct 19, 2019
We appreciate your feedback, Roven! Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ammy on Oct 8, 2019
Thank you so much for the wonderful rating. It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small bathroom but everything was clean. Small problem with the safe but all was OK in the end. The breakfast was not very good at all.
Stayed 1 night in Sep 2019
Response from Ammy on Sep 15, 2019
Hi,Peter! Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Arrived before check in opened but they let us check in so we could go off to see daughter.
Stayed 1 night in Aug 2019
Response from Ammy on Sep 7, 2019
Thank you for rating us with such awesome words, We’ll strive to keep up with your expectations always. Regards, Ammy.

6/10 Okay

simon

tv never work. no space at breakfast time
Stayed 1 night in Jul 2019
Response from Ammy on Jul 15, 2019
Hi, Simon! We’re deeply sorry about the unpleasant experience you had with us. Please consider the issue as an off case, as it is one of our highlights. Do give us a chance to host you again and we'll strive to keep up with your expectations. Regards, Ammy

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so easy to find on a quiet side street so the room has no traffic noise, the staff are friendly and helpful, the rooms was clean and tidy
Stayed 2 nights in Jun 2019
Response from Ammy on Jun 25, 2019
Hi! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Ammy

10/10 Excellent

Tony, Hull

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ,easy access to tube and transport,for central London ,parking available staff are very helpful.
Stayed 2 nights in May 2019
Response from Ammy on Jun 20, 2019
Hi, Tony! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Ammy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Edward on May 25, 2019
Glad to see that you have rated us superb! We will keep delighting our guests and promise to keep service standards high. Regards, Edward

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Edward on May 25, 2019
Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Allen on Apr 15, 2019
Hey Dear Guest, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Allen

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place
Stayed 2 nights in Feb 2019
Response from Deboshree on Apr 1, 2019
Hi, Simon! Thanks a lot for staying with us. Hope to welcome you again with wonderful experience further. Regards, Deboshree

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have used the Anchor many times in the past, clean and tidy
Stayed 1 night in Jan 2019
Response from Deboshree on Apr 1, 2019
Appreciate your feedback, Thomas! Have a wonderful day ahead :) Regards, Deboshree

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to all amenities. A little small but made up for it by location
Stayed 3 nights in Dec 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, room comfort
Ok hotel
When looked at the reviews thought ummmm. But the place was OK. Clean sheets and warm. They even leave a heater if you get cool. As stay in area a lot know what breakfast is like was surprised it was OK. Very chilled and relaxed. Soas for other reviews that slag the place iff are unjustified I thought it was OK for the price. So clean bedding good continental breakfast. So that's most important part.
Stayed 1 night in Dec 2018

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Well located and could be worse, but too cold!!
As expected, I was in a very small room up a lot of stairs. I was never offered help in carrying my bags up the stairs, but this may have been available on request. Room was well-equipped but not all was working well. The worst problem was no heat in the radiators.
Stayed 2 nights in Nov 2018

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three floors, no lift.
When we arrived we were on the top floor. Not good when you are in your seventies and there is no lift. We got a move to the ground floor but had to pay an extra £12/night. Apart from that it was fine and handy for the tube.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The Guest House was in a quiet location so rest was good. Close to the buses and the underground. Good restaurants close by as well.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Hin Ho

Liked: Cleanliness
Very arverage with great location
Great location, 2 mins walk to the tube station which takes you directly into the centre of London, very quiet and handful of local shops and restaurants around the area. The room however, is extremely small. My "double room" is in fact a singel room with a double bed. The toilet is also extremely tiny. Clean enough but the size really is small. Another problem is the breakfast and the breakfast area. This hotel has 12 rooms, but only 5 tables. We stayed 3 days and each morning someone had to wait for a table, making us rush through our food. Also, they do not top up any hot food, ie the beans and the egg, even there were over an hour before the breakfast time is over, we had very little hot food during those 3 days, as the amount weren't near close to supply with all the guests. They also do not have any meat, its simply a few slice of tomato, cucumber, toasts and fruit, cup cakes. It was a bit misleading to advertise them having "cooked" breakfast. Finally, they only have 4 parking spaces and that were no other way at all to park, as there is pay and display all around in London and cost up to £4 per hour in the street. Arverage, great location. I however unsure if I would stay again in the future.
Stayed 3 nights in Oct 2018
Response from Rick Jay on Oct 29, 2018
Dear Guest I am sorry to read your comments. However, we do not advertise for ''Cooked or English breakfast''. We only advertise as continental buffet breakfast and our breakfast range is much much better than other guest houses in comparison. You have only mentioned 15% of the item what we offer in breakfast. We are sorry if you have missed few item by not coming for breakfast early. It is always better to mention your concern to the management while you are in the property, so it can be rectify in time. In this occasion we may have not pleased you but rest assured on your repeat custom we may surprise you for your expectations. Kind Regards

8/10 Good

Artit, Bangkok, Thailand

Liked: Staff & service, property conditions & facilities
This is my second stay at this guesthouse. I stayed in a single room on the second floor. The room is rather small but well equipped with refrigerator and kettle for tea and coffee. The bed is comfortable and bigger than many hotels in Japan or continental Europe. The breakfast was good. This hotel is very close to Golders Green underground and bus station and there are many restaurants and grocery stores nearby. I can recommend this hotel to all my friends. I will go back again.
Stayed 7 nights in Oct 2018
Response from Rick Jay on Oct 23, 2018
Thank you for staying with us while in London. We always try our best for the comfort of our guests. I am glad you have enjoyed your stay at Anchor House London with a repeat custom. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018