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Meritas Countryside Resort - Lonavala – Avis

3 out of 5
Meritas Countryside Resort - Lonavala
Opp. Kaveri Farm, Near Swami, Samarth Mandir, Nangargaon, Lonavala, Maharashtra

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 43 avis sur 98." "
Note de 8 – Bien, d’après 30 avis sur 98." "
Note de 6 – Acceptable, d’après 11 avis sur 98." "
Note de 4 – Médiocre, d’après 9 avis sur 98." "
Note de 2 – Terrible, d’après 5 avis sur 98." "

8,6/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Dileep

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Pankaj

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommended
Very good hotel at a reasonable price. Everything was perfect. Just the breakfast could have been a bit better
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Lee Lian

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Over Rated Resort
It is a small resort, with limited facilities. Next to the entrance, you could see other residential buildings. The location and surrounding environment are not so attractive. It is over rated on the app, not worth for the price paid. It should be rated 1 star hotel. The hotel room size is adequate. The bathroom is maintained clean but the condition is old and have unpleasant smells due to poor ventilation. The room is not sound proof, can hear the voice and music from other’s room guests. During the night of staying, the guests downstairs was playing music loudly until midnight, and no control by the resort staff, even after I make a complaint call. The front desk service was slow, and making mistake of not photocopying the right documents from my passport when doing check in. Need to re-do the check in. The wifi of the room was poor if far from the reception area. Luckily I was able to change to another room which near to reception area after my request. The food at restaurants was acceptable, although the fruit looked not fresh. The staff of restaurant was very helpful, prepared the packed breakfast very early in the morning as we had to leave early.
Séjour de 2 nuits en juin 2023

10/10 – Excellent

Abhijeet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2023

4/10 – Médiocre

gaurangbhai, jonesboro

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
101 need to fix nub in bathroom. We went late check in around 1 am so we requested to change room but that time they don't have other rooms but i don't think they dont we had bad responses that your not getting refund or you cant have other room aswell..anyway it was late and i don't wanna bother my family members at that late night and i settle . Well end of the day its not what i was expecting from this Hotel.. but room are dissent .2star just because of that
Séjour de 1 nuit en mars 2023

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It's a cute little place, pretty close to everything, but off the main roads so traffic noise is minimized. Above all, the staff are very nice. The food and beverage at the restaurant had many options and everything I tried was quite good. Really nice birds start singing early in the morning and continue till dusk. If you can avoid getting a room right next to the restaurant patio, it will be better. (You can hear everything from the restaurant inside your room in at Room 201.)
Séjour de 4 nuits en mars 2023

4/10 – Médiocre

UMESH MAROTIRAO

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Commodités
Very small area. Should not be called as resort. Very Highly priced as compared to facilities / aminities provided. Limited menu for break fast . Average food

2/10 – Terrible

Arjun

Séjour de 1 nuit en décembre 2022

8/10 – Bien

Anil

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall good

8/10 – Bien

sourish

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service, nice Jacuzzi, good amenities for kids. Not much of view, stairs and bathroom step-up potentially hazardous, people may fall easily

6/10 – Acceptable

abhineet

Voyage de couple
Points forts : Service et personnel, commodités
Great hotel. A little dirty . Overall decent stay
Séjour de 1 nuit en septembre 2022

10/10 – Excellent

Zoheb

Séjour de 1 nuit en juin 2022

4/10 – Médiocre

MOIZ

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, service et personnel
Staff is untrained and not up to the mark .. Varsha was very rude and was highly untrained... Customers are not training colleges or subjects for your untrained staff to be trained on... Cleanliness was 0... Unwashed linen with spots on Bedsheets and no water supply after 2 litres for drinking water... All services chargeable.
Séjour de 2 nuits en mai 2022

10/10 – Excellent

Deepak

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was well maintained and the rooms are spacious - I booked the superior room. There was a private area for each superior room. Food was decently priced and the taste was good. The food preparation time is longer than expected. Our food came after 45 min of ordering when the restaurant was not fully occupied.
Séjour de 1 nuit en février 2022

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2021

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Interior is good, however adequate training needs to be given to the Manager at Reception as he was boy aware of the check out timings. In the email it was mentioned 12 noon but he was constantly insisting to check out at 11 am. When we showed the email, then he said ok. This is an Integrity issue. Also, service is very slow. After calling twice we then get the room service. Property ambience is good but it has been made more conjusted. Pool is not properly maintained
Séjour de 1 nuit en janvier 2020
Ops a répondu le 17 janv. 2020
Dear Guest, Greetings from Meritas Hotels & Resorts. Thank you for having taken the time to share with us your recent stay experience. We regret to take note that we were not been able to meet your expectations entirely. We went through the points you highlighted. In this respect, we would like to apologise for the inconveniences caused and also would like to clarify that our check out time is 1100hrs. The issue is however in the communication, Expedia does on behalf of their merchant properties. They have generalised the checkout timings of various properties they represent into a common structured mail format. We will communicate this problematic issue with Expedia and request them to maintain clarity while communicating with guests. Again, thank you for sharing your experience with us. I hope these shortfalls will not alter your general impression of our property and that you will nevertheless give us the opportunity of welcoming you again in order to assure you a better resort experience. Warm regards, Gagandeep Sharma Operations Manager

4/10 – Médiocre

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Ops a répondu le 16 janv. 2020
Dear Guest, Greetings from Meritas Hotels and Resorts. We would like to take this opportunity to thank you for your recent stay with us and for taking the time to provide your valuable feedback. Your feedback is very important to us as we strive to make each guest stay as pleasant and comfortable as possible. As such, we are grateful for your review, we hope to welcome you back at our property in the near future. Warm regards, Team Countryside

10/10 – Excellent

UDAYAN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good ambience and Value for money
Very neat and clean property. Child friendly.The resort was like a small home kind of which has everything which you want to relax on holiday, good swiming pool, a good restaurants and very courteous staff, specially the staff of resturant was owsom.
Séjour de 1 nuit en décembre 2019
Ops a répondu le 16 janv. 2020
Dear Guest, Greetings from Meritas Hotels and Resorts. We would like to take this opportunity to thank you for your recent stay with us and for taking the time to provide your valuable feedback. Your feedback is very important to us as we strive to make each guest stay as pleasant and comfortable as possible. As such, we are grateful for your review, we hope to welcome you back at our property in the near future. Warm regards, Team Countryside

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very quiet ambience. The staff were very helpful.Food was good. The bathrooms did not have towels or tiisue when we checked in. But,after request it was provided regularly.
Séjour de 2 nuits en novembre 2019
OPS a répondu le 23 déc. 2019
Dear Guest, Greetings from Meritas Hotels & Resorts. Thank you for choosing to stay with us and for also sharing such a wonderful review about us. Your review has made us extremely happy and Team Countryside is carrying this proud moment of satisfaction of a job well done. It is our constant endeavour to ensure the most comfortable stay for our esteemed guests and we are glad you had a pleasant stay. We look forward to seeing you here soon. Warm regards, Team Countryside

6/10 – Acceptable

Jitendra

Séjour de 1 nuit en novembre 2019

4/10 – Médiocre

KamalAgrawal, Ahmedabad

Voyage en famille
Points forts : Commodités
We got a message from hotel a week before to pay 50% to retain booking instead of we have booked and got confirmation to pay at checkout by expedia. Anyways we paid the same to hotel to avoid last moment hurdles. On reaching to hotel their Manager forced us to pay the full room amount as advanced and rejected the booking terms. Even for our next two days booking full amount forced to be paid. Behaviors of manager was very rude. Expedia should clearly mention the same on their booking. About hotel : No welcome drink was given on check in. Room bed sheets were not cleaned. Service was very slow. No facility for driver stay. Veg Breakfast quality was good. But Lunch and dinner Food quality is average.
Séjour de 2 nuits en octobre 2019
ops a répondu le 23 déc. 2019
Dear Guest, Greetings from Meritas Hotels and Resorts. Thank you for sharing feedback of your stay with us. At the outset please accept our sincere apologies for the inconvenience caused to you. We fully empathise with the situation you mentioned and we are truly sorry to have let you down. We have shared your feedback with the concerned persons to ensure that corrective measures are taken immediately and effectively. However, we would like to clarify a few doubts that you have mentioned. With regards to payments at check in, We do take complete room charges at check in and if there are any extra charges that would be settled at check out. We will ensure, that these lapses were an exception to our normal standards and we hope you will not allow them forever mar your impression of our resort. Team Countryside hopes you do not judge us by this stay and give us another chance to serve you better. Warm regards, Team Countryside

6/10 – Acceptable

Piyusha

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 1 nuit en septembre 2019

4/10 – Médiocre

Voyageur vérifié

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The pictures are miskeading. Rooms are quiet small. Tv was normt working.
Séjour de 1 nuit en octobre 2019

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en septembre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2019

2/10 – Terrible

Dhaval

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Staff was totally unprofessional and pathetic. Not up to the mark of brand name of Marriott. Bathroom drainage was overflowing while having bath. Even handwash shink was overflowing. Poor mattress on bed, bedsheet was torned from many places. WiFi password not provided. For any small requirement have to call atleast 3 time. I have never ever seen any hotel that calling you in room before 1 hour of checkout time for reminding that checkout time is near please do hurry.
Séjour de 1 nuit en septembre 2019

8/10 – Bien

Krunal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2019

8/10 – Bien

Ruchir

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good for a family weekend.
Nice place to stay. Around 2.5kms from main market. Property is very well maintained. Though variety is less but Nice Food.
Séjour de 2 nuits en septembre 2019

10/10 – Excellent

Dr Ishwar

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful place for holiday in Lonavla
Very nice place and good value for money. As compared to other places in Lonavla, this was such a nice place to stay and with good food.
Séjour de 1 nuit en septembre 2019

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and a decent stay. Thay can work on their breakfast menu/food items, thay are not that mouth watering.
Séjour de 1 nuit en août 2019

2/10 – Terrible

Voyageur vérifié

Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en août 2019

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The property is quite old, doesn’t look good during the day. The surrounding is a residential colony. The view you get from your room balcony is neighbourhood houses and that too are so close that you get noise early morning. My room wasn’t clean and blanket and bed-sheet had big stains on it. Receptionatist and also most of staffs were quite dull, no greetings, no smile. Very bad experience!
Séjour de 2 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good small property, rooms were nicely done. Decent breakfast buffet with mix of veg and non veg food. Dinner Menu can be more elaborate.
Séjour de 3 nuits en août 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were excellent , pool should have been big.
Séjour de 1 nuit en août 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing stay, MUST try
The stay was really good! However, my only issue was that the receptionist needed to be a little more hospitable in terms of giving service. For example when we were leaving, no one even calendar to pick up our luggage. We had to do it by ourselves. And even though the receptionist saw us carry our bags, she didn’t send anyone to help us. However, the stay was amazing and the property is almost like a 4 star!
Séjour de 1 nuit en août 2019

8/10 – Bien

Voyageur vérifié

Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Amol

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The ambience was very pleasing, staff was very very polite and sweet. I liked the cafe and its service. The garden area was very tempting for childrens but since it was a rainy day could not avail the benefit... would definitely like to visit in winter season. The play room had many games to play, all and all a very good experience.
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Shrikant

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Séjour de 1 nuit en juillet 2019

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The property is good if ur a looking for a resort stay. Has some good facilities for recreation. The rooms are small and were not clean with the facilities missing. The reception staff was not cordial enough with us. The restaurant staff were accomdative enough.
Séjour de 2 nuits en juillet 2019

10/10 – Excellent

Darshan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fabulous Resort
Wonderfull Stay
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Prasad, Navi mumbai

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stay was pleasant. Housekeeping staffs were friendly. Overall a very good place to stay with good amenities.. food was upto the mark..so i would rate it with 5 star . A must visit hotel for one night or two night stay.
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2019

4/10 – Médiocre

Kejas

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Rooms are too small, food quality is pathetic. Never recommend to visit.
Séjour de 2 nuits en juillet 2019

8/10 – Bien

Harneet

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good
Séjour de 1 nuit en juillet 2019

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté
Positives: Nice staff Negatives: Small property Lacks cleanliness
Séjour de 1 nuit en juin 2019

8/10 – Bien

vishal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall good and value for money.
Séjour de 2 nuits en juin 2019

8/10 – Bien

Dipali

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice
It’s amazing experience to stay
Séjour de 2 nuits en avril 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall a very pleasant experience. WiFi had some issues. Breakfast/staff behaviour/amenities in the hotel was up to the mark.
Séjour de 2 nuits en mai 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice location, good staff and good options for all age
Séjour de 2 nuits en mai 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2019